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GoAir Complaints & Reviews

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Last updated Apr 1, 2024
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GoAir reviews & complaints page 44

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N
Naveen kumar varanasi
from Guntur, Andhra Pradesh
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I want to cancel only one ticket in 4 tickets booking

Address:Flat 301,Sneha Residency,Opp Balaji Dental Clinic,, Sainagar Colony, Road no:3/1, Alkapuri, Nagole,, Hyderabad, Andhra Pradesh, 500068

Hi
I am naveen kumar varanasi i have a booking on 22nd october, 2019 from goa to hyderabad. Pnr no is r4pj2s. I am trying to cancel one ticket in my booking. How can i cancel one ticket in a booking can u please help me out i am unable to find a solution for this.in my booking there are 4 tickets and i want to cancel only one ticket among them. Can u please help me soon....
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R
rajeevnitian
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my bag/trolley is damaged

Address:India, 110097

Mai aaj GoAir ki flight No. G8 2511 me Delhi se Patna travel Kiya jisme mera ek Trolley ka handdel tor diya gya hai or staff bol rahe hai ye normal hai eska kuchh nahi ho Sakta hai...
Mera PNR No. C3DE3F hai. or jab hamne GoAir ke ek girl staff se bat ki or us se thoda agression ke sath bat kiya to uske sare staf[censored]lta hamhi pe ladki ko dhamki dene ke yewaj me police complain karne ki dhamki dene lage...
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M
MalhotraPriya
from Delhi, Delhi
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refund extra baggage amount

Address:1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India Nearest Landmark : Deepak Talkies, Mumbai City, Maharashtra, 400025

We (Aditya bhardwaj & priya malhotra) had boarded flight { details are as below}:

Flight - g8-75
New delhi to abu dhabi
Pnr - t45lki

We had excess of baggage weighing 27kg for which we agreed to pay the charges of inr 14, 175/-. The go air check in staff at the airport counter made the transaction with the help of swipe machine using the credit card given by us and the payment got successful, the...
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M
Mehul Chandrakant Parikh
from Ahmedabad, Gujarat
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refund of ticket pnr: u8nkxz

My flight of the date : 18/8/2019 from leh to ahmedabad (Via delhi) was cancelled due to bad weather conditions.
On the 18. Aug, 2019 i have approached to the ticket window at leh air port for give me new dates but they they are offering me the ticket of 22nd aug, 2019 they are not listen any of my argument. I dont have money to stay for further 4 days and also i have problem with my leave
For the cancellation and refund i have...
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K
Kunal Gupta 01
from Delhi, Delhi
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lost my wallet on flight

Address:New Delhi, Delhi

May name is kunal gupta. I travelled in go air flight number g8196 from jammu to new delhi. My seat number was 30 b. I forgot my wallet in the flight after i landed in new delhi. My wallet was brown coloured of baggit company, it had 5200 inr cash and my personal id's like driving liscence and rc of my vehicles. I need my wallet as it contains my driving liscence and money. It also had some of my medicines which were important for me. I also...
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J
Jithin K Thomas
from Mumbai, Maharashtra
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betrayal experience with go air flight

Address:Kakkanattill, Thiruvalla, kerla, Pathanamthitta, Kerala, 689603

On july 10 the 2019 go air g8 702 kochi - jaipur.
1:20pm was the last check in time, i (With 5 members) approached with check in staff at 1:10pm. Infact i reached there and reported at the correct time, they told the time is over & postpond the journey for tomorrow by adding 3250 rs extra per person. I agreed with thier explanations and came tomorrow 2 hours earlier than the exact check in time. When they start to do check in progress...
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R
rakshita kode
from Mumbai, Maharashtra
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rescheduled flight

I have a flight from hyderabad to delhi on september 6 morning 10:30 which has been rescheduled to same day afternoon 2:20 and they sent me an email on the same day that is 6th september morning 6:30. But i have a slot with nbe (National board of examination) in delhi from 2pm-5pm on 6th september to receive my documents. I contacted the airline helplines but they were not helpful and the worst is they cut my call and didn’t respond. I...
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N
from Jalandhar, Punjab
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regarding refund of flight tickets

This is in reference to our visit to Srinagar on 14/9/2019 . I would like to mention that I have flight bookings through Go Air airlines from Chandigarh to Srinagar

As you know that Govt. Of India is not allowing any tourist to visit in Srinagar after the removal of Article 370 since 5th August 2019 and conditions are not favourable there for visiting. So we would like to request the airlines to cancel the booking and to refund...
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A
anoopasthana53
from Delhi, Delhi
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goair services at airport

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I was traveling from goa to new delhi on 1st sept 2019 flight g8-2606/341 pnr c6ntqm and i reached to mumbai international airport at 6:30 pm and next flight which i have to take is at 7:45 and when i landed till taking the luggage from mumbai international airport was 7:00 pm only 45 min left and at that time also i was not aware that terminal 1 is not the in the same airport. When i go for my security check the cisf guy told me sir you...
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P
Parag Pande
from Vadodara, Gujarat
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charged in spite of flight cancellation from goair

Pnr - y45pnr

I was supposed to travel from leh to pune via delhi on 17-aug. Flight was cancelled by airlines due to bad weather.

Subsequently, i was advised by staff to reach call center or ticket counter at airport in order to reschedule your tickets. And i preferred calling call center being an easy option. I was advised by call center representative in such cases, airlines has a policy to provide rescheduling...
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A
Asjadjnu
from Mumbai, Maharashtra
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harassment & forcing me to book extra luggage

Address:New Delhi, Delhi, 110019

My wife khadeez khatoon was scheduled to take flyght no. G8-426 from hyderabad to delhi. She had two small bags & one hand bag. Go air staff @ luggage booking asked to pay extra amount rs. 4000. He said if you could manage, get it book by someones name. Uckily my frined mr. Prabhat was to travel by same flight to delhi. I asked him to take one bag with him. When he went for booking, your staff alleged him of theft & robbery & misbehaved him....
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A
akk123
from Lucknow, Uttar Pradesh
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flight delayed - no refund

Address:Lucknow, Uttar Pradesh

My flight with go air was on 18th of august 2019 from lucknow to delhi at 9:55 am, then after spice jet flight at 2:30 pm from delhi to dharamshala, but due to technical fault/delay in another flight, our flight (G8 2609) was used for morning passengers and next flight was aligned for us which was too delay, time was 1:35 pm, but still duty manager was not sure of flight at 13:35 pm.
Due to this all my connecting flight was also missed,...
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S
SABITH SABU
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

baggage delay and did not give us compensation

Address:sakeena's, vetilapalli vayal north, Po thana, Kannur 12, kerala, India, Kannur, Kerala, 670012

My name is sabith koodakadavan

I would like to inform you that i am travel with goair flight from abu dhabi to kannur on 11th july 2019 (My booking reference number - u9hm6t) flight number - g8 54,

When i reached kannur international airport i did not get my luggage, and i check with goair staff, they said this flight was over load so some luggage still in abu dhabi airport tomorrow you will get, and i check...
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D
Dheeraj K M
from Gurgaon, Haryana
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refund declined payment

Address:122002

This is to firmly point out that, the trouble i went through on my date of travel [12th july 2019]. I called up the airlines for telecheck-in prior to my flight. The customer service agent informed me that my ticket is invalid because the payment has not been processed. I was further informed that i will not be allowed a boarding pass at the counter and that i do not hold a valid ticket. The flight and personal details are as below:
Name:...
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R
Ritika Ghosh
from Delhi, Delhi
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travel certificate not received

I have lost my boarding pass and need a travel certificate at the earliest.
Despite numerous calls to your customer service everyday, nobody on your end receives it. This is extremely disapointing on your end.
I have extremely dissatisfied with this kind of service.
I have attached my travel ticket for your reference.
Hoping to hear from you at the earliest....
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M
Mustaqdelhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight diverted and due to that i missed my international flight which cost me a lot without prior information

The go air flight going to mumbai was diverted to ahmadabad without prior information i told the crew member that i have international flight at 4:45 pm and they assure me we will reach in time and i wont miss my flightand due to that it arrived 3 hours late at mumbai and due to that we missed our international flight to dar es salaam, i lost my job and coming back to india noida 21 august 2019
I have written several emails to airline...
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K
Koushiks
from Mumbai, Maharashtra
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lost baggage and very bad customer service

I am koushik sahoo. I travelled 25th june, bom-ccu, flight - g8 511. Seq no. 045, tag no. Tag no. Ccu [protected]
I had submitted my check in bag in go air check in counter. When i reached in ccu airport, my bag wasn't arrived with my flight. After enquiry in arrival airport staff told me that my bag was not added with my name. When searched bom airport i found out that my bag was not at airport. Then i launched fir in bom airport police...
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H
Harsh Vinit
from Bihar Sharif, Bihar
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lost luggage | goair | g8515 | 13/08/2019 | pnr-gcpy7h

Address:9776370032, Hyderabad, Andhra Pradesh, 500081

Lost one of two luggage at while commuting from hyderabad to patna g8515 (Pnr-gcpy7h) dated 13th august, 2018.
Just to raise this issue at patna airport after my luggage did not appear at the belt, i had to wait for more than an hour just to see anyone from the airline. Even after they came they seem to be very adamant on not helping and reluctant to raise this issue.

Goair has been totally reluctant so far in resolving...
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Me and 2 of my friends were travelling from goa to mumbai on 28th july'2019 from go air. Our flight was at 06:40 am from goa. Due to heavy rainfall we reached airport at 05:55 am. And sharp at 6 a. M we reached counter. There was no one at counter of go air and we went to there office at airport dabolim. There was one ms. Fernandes on counter who was not responding to properly and was misbehaving with us. She was literally shouting on us....
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S
Sunildixit
from Ottappalam, Kerala
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baggage charges and refund of remaining amount

Hi go air
I am delighted to travel in go air and i am booking frequently only with go air. Today at hyderabad airport my baggage exceeded 3 kg extra and i paid 1500. Total amount charged was 1200. Remaining charge was not given as i was in hurry for boarding. Request you to to plz check and provide me the same. I didn’t expect this from go air team. Plz provide me with go cash as a refund amount....
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