GoAir Complaints & Reviews

The flight timing was at 23:05 4 nov 2019 as per booked ticket from bom to luck. But it flew at 19:35 on same day and i reached airport at 8:00, even we didn't get any notifications about flight time changes from goair. The pnr is wdu1wk. They shifted me on another flight on another day 10:30. They charged me 3250 inr which is wrong. It's done with many people. Litterally one lady was crying l, i want my money back and make sure it should...

I had booked a ticket for my husband to travel on 27th october 2019 from delhi to ranchi and ranchi to delhi (Ticket attached) from yatra app.

After boarding new delhi to ranchi. We are unable to cancel our ticket from ranchi to delhi through yatra app. They have provided us go air customer care no. Where i had talked with ms. Deepali, i told her to cancel the ticket from ranchi to delhi which is from ranchi at 08:25 and arrived...

I and co passenger where clubbing (I do this very frequently, never have faced any issue even when i travel with various airline) with this i think there should not be problem for go air still they didn't allow me to club and legendly charged me 1200rs, i am student and come for very middle class already i paid so much for flight and have to pay for lagguage too. I m very frequent flyer in my record i have only travelled through go air. You...

`no information was provided for change in flight timings (G8 42) scheduled from phuket, thailand (Hkt) to bengaluru, india (Blr) on nov 30, 2019, having pnr no: u5593s

On reaching phuket international airport almost 3 hours before said flight departure on nov 30, 2019, i was told that said flight departed and on further enquiring from airport information and was told that timing of said flight was preponed, which resulted...

Requested sir/mam
I booked a ticket kolkata to delhi for 20 september 2019 (Nb5u4n) for my professional tour. But unfortunately i misplaced my boarding pass after completing the tour. Now i need confirmation that i board the flight on 20september 2019 as i have to submit it to account department of my govement office. Kindly provide me the boarding pass copy or any confirmation mail or letter. I shall be very thankful to you. I attached...

Referring to my pnr # i5khpc & c8118g, mumbai to goa and return, i requested customer service to change surname on the ticket which was wrongly typed, however, customer service refused to amend my ticket and requested instead to cancel the ticket and rebook another ticket. I accepted, however, i was shocked to know when the cs informed that the cancellation charges will be 100% of the amount which is rs.6500 (For two way cancellation). How,...

Pnr # i5khpc mumbai to goa & c8118g =goa to mumbai, travel dates in mid of december 2019, 2nd passenger name to be corrected to ms. Katherine s. Fernandes i/o of ms. Katherine s. Lobo. Appreciate, if you could do the needful to avoid hassle at the mumbai airport. Its a genuine case and that is why i have contacted 45 days before my departure. Really, appreciate your help and await your positive response.

Please contact me via...

There are two flights from ahmedabad to goa in goair. One at 6.15 pm and another at 9.10 pm.

Our flight was booked at 6:15 pm, we've been issued boarding pass and then just an hour ago they rescheduled our tickets to 9.10 pm flight.

All our plan scheduled has been disturbed and we need to pay more money due to this.

No proper and prior information from goair authority to passenger.
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I booked a ticket on 9-sep-19 through goair website for a trip from chennai to portblair and a mail confirmation received with booking reference g7yzjz.

However, i happen to see the mail only recently and found that it was mentioned that the booking was cancelled as the payment was not made. After a week of haggling with them i decided to cancel the whole tour and cancelled the other travel bookings as well.

I...

I booked a flight ticket through goair, but flight has been cancelled from airlines side, till now i didn't get refund from air lines.
they are not answering me properly, it has been almost one month.

Dear Sir/Madam
( PNR No. : U5SKPS
Date of Travel : 13 September 2019
From : Muscut to Hyderabad
Passenger Name : Mollempudi Ramakrishna)

1. We got informed flight from Muscut...

Sir, my sister baijayanti rout was scheduled to travel from kolkata to bhubaneswar at 09.55 with pnr no. H3ug9f as connecting flight from ahmedabad to bhubaneswar. She was discharged 2 days before from medical due to some helath problem. She was feeling very weak. The problem was that she didn't have a printout of web check-in ticket. And she had just landed in kolkata at 09.10. She requested many times to the official for letting him to...

Goair team

I am writing to you with respect to a failure in refund of my money on two pnr numbers (Hdp3sh and c8tmft).

Both flights were from abu dhabi to new delhi.

I was the passenger on pnr hdp3sh (Mr. Kanishka mohan singh) and my wife and daughter were the passengers on the pnr c8tmft (Mrs saumya sharma and ms inara rathore (Infant).

I cancelled both tickets on the 29th september...

I kanika bhardwaj i am a frequent flyer of your airlines but i am very much disappointed by one of your employee naveen kumar today i. E. 10.10.2019 at chandigarh airport my flight was at 11:30 am. I was standing on counter for luggage checking while he was on another counter came to me and start harassing me for my hand luggage while the person who was checking my luggage was already ok with my luggage and even gave me my boarding pass when...

The issue is regarding my travel on 21st September, 2019 from Mumbai to Ahmedabad. I sent grievance mail On September 25th, 2019 and haven't received any response or help so far.
Automated generated service request number - G[protected]

Detailed Issue:
While doing web checkin, I had to make payment for seat selection, for which the transaction failed twice. I was using Paytm Wallet transaction mode.
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Very poor staff service. Not been communicated about flight cancellation they are saying they messaged and when called the phone was out of service if so they should have called on alternate no. if you can't call on alternate no then why to take the no as information. Not even communicated about cancellation through mail. Above all the staff was not even sure about the cancellation and I was kept waiting. First of all the staff was not present...

Dear Sir, I have lost my boarding pass and I need that for reimbursement purpose in private company.
My name is Nitin Sharma
Flight Details-
From Delhi/2 to Lucknow.
date- 18 august 2019
time-18:50 hrs
Flight- G8- 2612
PNR- UB886A

Ticket was booked on 17 august 2019.

Kindly provide me Boarding certificate as soon as possible.

Dear Sir, I have lost...

I am prakash kumar chandra. I have booked a ticket patna to delhi which pnr is - o4wf4s.
But by my mistake in ticket sector in wrong fill and ticket booked for delhi to patna..
I discuss with customer care and they chnge sector in ticket with same pnr with penalty 2714 rupees...
I request to go air please correct my ticket without penalty i am not able to give penalty and sorry for my mistake. If the ticket is not recovered...

I had a flights from delhi-mumbai (29 sept 21.15 hrs) & mumbai-delhi (30 sept 03.50 hrs) to attend my important meeting with my clients at hotel novotel, new delhi on 30 sept, 2019 at 12.30am but due to the delay of more than 2hrs for the flight g8-643 dated 30 sept, 2019 forced me to cancel my important meeting as well as flight ai-349 (03.50 hrs) from delhi-mumbai. Such unprofessional attitude by your airlines was not expected.
My...

I had booked tickets for myself and 5 immediate family members on pnrs q993uw & a268fy travelling from bangalore to phuket on 30th september but unfortunately met with a bike accident on 4th september leaving me unable to stand/walk with both major ligaments (Acl & mcl) as well as a fracture in my left knee.

Inspite of providing medical documents by 8th september, goair said they can refund my ticket but refund my parents,...

Please refer the mails written to goair appellate authorities for which i am yet to get any acknowledgement forget resolution.

I am still waiting the refund of rs. 920 from goair as i have again paid for the same service again.

How can any company be so apathetic towards its customers!!

‐ —
From: abhijeet sen
Date: fri, 20 sep 2019, 1:24 pm
Subject: goair pnr - vyg5qt...