GoAir Complaints & Reviews

Today, i booked airline tickets from nagpur (Nag) to jammu (Ixj) and return tickets as well for my parents and grandmother. But due to my misunderstanding, i put in my grandmother's name as mrs. Lalita modak instead of mrs. Lata modak (On aadhar card). This misunderstanding was because her name was changed after marriage but we still used here old first name in day-to-day life. I tried to convey this to customer care representative to change...

Respected sir,

I am writing this letter to make a complaint regarding your flight delay of (Flight no g8 425delhi to hyd) g8 626) from (Hyd) to (Kannur). It was a connecting flight. Started from delhi @ 5.45am and reached hyd @8.00am. It is not the first time that we are facing such issue. Passengers buy expensive tickets because they have important work to do or to be at their desired place for an important reason. But i...

This is in context with the harassment by GO AIR staff at Leh, Ladakh airport dated 15 June’19, Saturday.

We (five ladies) had our flight from Leh to Delhi ( G8 194 departure 10:25, 15 june 2019, PNR - U4TSUF ) after the security check we reached the counter at 9:40 am and we were told that the counter is closed and we cannot check-in now.

Worried, we rushed to the office where this madam (head of Go-Air office)...

I had traveled to Chennai with my wife on 12th June 2019 vide flight G8303 PNR PDQFJH. I had requested for wheel chair assistance as I am 91 and my wife 86. I reached the airport at 3 pm. Our request for a wheel chair was met with the same response that they have none available. The ground floor has very less wash rooms and is quite far for an old person to walk. At 5.30 they got 2 wheel chairs and said that they will take us only after 6.10...

Most Hon’ble Sir,

Related to: Airline Travel stage: Pre travel Sub type: GoAir Category: Baggage
Journey Date: 11 Jun 19 Flight No.: G82515 PNR : X8NYVZ

Unknowingly I put my power bank with luggage and reported the counter on time, as I am new flyer I dont know what to carry and what not to
carry and no ground staff informed me the same. My name was announced by supporting staff and no guidance...

This is a follow up compliant to the one filed on 28/5/2019 about non refunds of 30000/- of penalty due to cancellation of tickets.

We are yet to hear from the Goair Authorities.

It is indeed tragic that an organisation chooses to sweep the issues under the carpet & not even affording an opportunity to a customer to explain the fact of the case which was extraordinary in the matter. There was a curfew imposed...

In our ticket of 6 person in Flight No. G8-537 ( 23rd December 2019) of PNR : L3LFPI, two children of
Shirsho Roy and Srishti Roy was printed as Adult . It should be children.
The same mistake was done on Return ticket No. G8-702 of 2nd January 2020 . The PNR Number WEGZPH,
Please make the correction and send the message either as SMS on phone: [protected] or in the mail ( [protected]@tahoo.com ).
Thanking youbr...

Dear sir/maam,

This is to bring to your kind notice that Me and my friend were travelling to Bangalore from Ahmedabad airport via GO AIR flight G8 804.
I am a regular Indigo loyal customer but due to some unavoidable circumstances, I had to unluckily book a Go Air flight. I still regret it.
I live in Gandhinagar and reached Ahmedabad Airport by 8.45 PM.
Please find attached the details about the extremely...

Tanvi Prince Gambhir
Attachments
2:01 PM (3 minutes ago)
to nodalofficer, appellateauthority

Dear Sir/ Ma'am,

I was supposed to travel on 4th June 2019 from surat to Lucknow. I booked a connecting flight in the month of april itself.
I departed from surat at 8:00 am and reached delhi at 9:50 am and reached Terminal 2 for go air flight at 10:30am. We were standing in the queue for...

Dear go air team it’s very disappointed with u I really very bad services your team . I have treveld G8-268 del to Lko but in case my bag are leave in airport in delhi yr mistake that I m many times call and personally went to go air Delhi office in 5 hrs but no any positive response .And no body can pick call
So kindaly areange mt bag as soon as
Thanks
Avinash Panday (pnr-Lyudfa)...

Hello,

One of your executive had cancelled my ticket on the name of Deepika Rathod PNR: K8942G & asked me to full refund but i do not want refund i want that same ticket to be booked again at the old cost as its not my fault & your executive should have given me proper resolution. Attaching cancellation sms which i had got.

SMS Attachment:
Dear Smart Flyer, your PNR-H383JI for flight G8 - 329 on 10 Sep...

Dear Sir,

My self M.Ravi sales Manager Intas Pharmaceuticals, I am a regular traveller in different air lines very regulerly.

First time I have travelled in Go-Air on 7th May from Hyderabad to Ahmedabad on Fligt no.G8554 Depart time 18-15. The landing was horrible the flight made curves during landing many of the passengers screamed (I thought it's may by mistake)

But again I have travelled on...

Dear sir/maam,

This is to bring to your kind notice that Me and my friend were travelling to Bangalore from Ahmedabad airport via GO AIR flight G8 804.
I am a regular Indigo loyal customer but due to some unavoidable circumstances, I had to unluckily book a Go Air flight. I still regret it.
I live in Gandhinagar and reached Ahmedabad Airport by 8.45 PM.
Please find attached the details about the extremely...

My Flight was G8 586 PATNA- MUMBAI on 02 June 2019 . An emergency landing at Aurangabad air port @ 4;30PM . We stayed at airport for 11 hours with out food & other arrangement . I took the Bus @ 3AM morning to Mumbai which had taken 9 hours to reach Mumbai .

My booking with Go Air up to Mumbai by Air but reached Mumbai 18 hours delay & Go Air have not arrange any alternate flight or arrangement to reach Mumbai early . We have...

I booked a ticket on 19th may for 5th june from jaipur to mumbai but unfortunately it got booked for 5th july i want to cancel my ticket because i'm not traveling that month and im canceling 1 month prior... Airlines has declined refund.. Please help me to get my money back.. I booked the ticket thru make my trip even they are not ready to help me out......

Name: prashant mishra
Flight pnr: fcfmvk
Flight detail : delhi to lucknow, flight no - g8-188
Time: 16:55
Next flight: lucknow to bengaluru, flight no - g8-806
Time: 19:10
Date: 3 june 2019
Seq : 176

When i started journey they said please check your luggage, power bank is there. So i went with lady and she said wait outside i will call and flight is about to leave then she came...

I was travelling from delhi to pune on 24th may'19 (Pnr - sygpmd) & had booked complementary meal. To my surprise, nobody gave it even till flight was about to land. Finally i asked for the meal; but why this condition should come? Why they are not giving customers what they have paid for? This is very non-professional behavior & unethical also. Pl. Take strong action against responsible....

I would like to register a formal complaint against your go air kolkata manager. I booked a go air flight ticket for friday 24th may to travel from kolkata to patna (G8 761). The ticket was booked just at 12:18 for the flight to be departed at 13:35. The reason being the accident and demise of my younger brother. I reached the boarding counter at 12:55 and was not given the boarding pass since i was five minutes late. I was told to ask permission...

My baggage wheel was snapped while i was travelling from bengaluru to delhi on 2nd june on flight g8-118. When it arrived in belt.
We reported this matter straight to your customer service advisor who was sitting in helpdesk ms shweta bohra employee id 0011096 and she advised to report the matter online. I can share pictures of the bag if required.
Please help us to get this repaired....

I flew with go air on 25/05/2019.
This is in regard with my bags that i have received that have been damaged.

You will find a series of events that have taken place at the domestic
Mumbai airport that have left me with an extremely
Distasteful experience with go air.

At the conveyor belt number 1 my bag arrived with its zip torn apart. I
Received my bag with my clothes being pulled...