GoAir Complaints & Reviews

DEar Sir

Today i travelled in flight no. G8-457, from Delhi to Mumbai. Delhi
time (5.30 pm)

Really it is shocking to me that i reached the airport at 2.00 pm at
delhi and checked in my luggage.

My luggage no is [protected]. SEQ008, When i reached home i am
surprised that my camera my mobile, my charger and my purse with all
credit cards and debit cards is missing.

Just now when i have blocked the card i was told by HDFC bank that it
is been swapped by 34265 apprs (5times) in delhi

Sir i am continously trying all your number but in vain, all your
numbers are not picked by anyone, mumbai delhi, tollfree and all other
numbers,

Sir really this is a truama to me, my everything is lost, and you
people are not picking my calls, where i should complain i dont know.

Kindly register my complain and catch your person immediately. he had
done the shopping when i have given the luggage at delhi boarding
counter.

My cell no is [protected] / [protected] and office number[protected].

Pl call me immediately.

Yogesh

[protected]@usheragro.com
--

Deliberately cancelled and then delayed my flight to next day.

Deliberately cancelled and then delayed my flight to next day. This has resulted in subsequent loss and extra charges beared . Did not assist me in ensuring I could reduce my losses

Dear Mr. Aggarwal,

Greetings from Ezeego1.

We are sure that you will agree that we do not have any say in the airline's functional process, it is difficult for us to exercise any control over the services provided by them.

However, we request you to kindly inform us if there is any issue pending resolution with us.


Kind Regards,
Pallavi Garud.

Go Airlines — CHEATING BY DEDUCTING RS 750 AS CANCELLATION CHARGES

I HAD BOOKED A FLIGHT ON GOAIR THROUGH EZEEGO1.COM FROM BOM ( MUMBAI (TERMINAL 1B)) / DEL ( NEW DELHI (TERMINAL 1B)) G8 - 375 08Aug2008 Fri Confirmation number: LFE09C. FOR 5 PASSENGERS. IRECIEVED A SMS STATING THAT THE FLIGHT WILL BE DELAYED DUE TO WHICH I HAD TO CANCELL TICKETS FOR 3 PASSENGERS. I WOULD HAVE NOT CANCELLED IF THE FLIGHT WAS ON TIME.THEY DEDUCTED rS. 750 PER PASSENGER AS PER DETAILS BELOW. Total Fare : INR 13859 Fare(per person) : INR[protected]*3 =8313) Cancellation Charges : INR 750 (per person) (750*3 =2250) Transaction Fee : INR 300 (Non-Refundable) Total Refund : INR 5765.00 THE FLIGHT DEPARTURE TIME WAS 20.20 BUT IT DEPARTED AT 00.20 ON 9TH AUGUST DELAYED BY 240 MINUTES. WHY SHOULD I PAY CANCELLATION CHARGES IF THEY COULD NOT TAKE THE FLIGHT ON TIME AND WAS DELAYED BY MORE THAN 179 MINUTES . GO AIRLINES PURPOSELY ANNOUNCES DELAYS IN LESS THAN 179 MINUTES TO ILLEGALLY GET RS. 750/- PER PASSENGER AS CANCELLATION CHARGES AND DO NOT GIVE RIGHT INFORMATION AND DELAY IT FURTHER AT LAST MOMENT AS THEY KNOW THAT NO ONE WILL WAIT AT THE AIRPORT TILL MIDNIGHT TO CANCELL TICKETS. I HAVE FACED SIMILAR PROBLEMS EARLIER AND THAT IS WHY I CANCELLED 3 TICKETS. WHY SHOULD I PAY 2250 IF THE FLIGHT WAS NOT ON TIME

i completly agree with you mr. delip
i had a worst ever experiance with Go air
no body shoudl travel through go air

dear all

i have booked my ticket through Go air from mumbai to bangalore Flight No: G8-193
Departure time: 04.40 pm may 05/08

as i was late to the counter, i was requesting the ground staff to accomdate me, instead of accomadating they were sending me from one counter to another, i was very frustrated just because i wanted to reach very badly on the same day to blore .
the ground staff misbehaved so badly, as if we are traveling in government bus, they were absoultly rude and sad, ( Iam concerned about the misbehaviour by Miss Sunitha .K and Mr. Ashley Pereira (D.M), )
i have given so many complaints agaisnt these two, so far no action has been taken,
i have been traveling with all the airlines so far i never had this bad sitaution,

kindly never ever travel through Go air, if you need to pay litlle extra in some other airlines, thats ok, but if you travel through this low class airlines you will always have a problem .
i woruld rate the worst ever airlines in this earth ..

go airlines — for missing of luggages of passengers

I firdaus begum and my son Ehsan boarded in flight No G8341 on 20.11.2010 at domestic airport delhi for patna as luggage of both the passengers were deposited by the said airlines for taking with the pessangers for thier said destination, which were contained clothes, camera, jewellery of a sum of Rs more than 1,75,000/- alongwith cash of a sum of Rs 30,000/- as the said luggage never received to complainant at his destination despite assurance of his arrival at his given address, as both the pessangers were going to participate in the marriage of her brother but despite assurance till date same has not been delivered despite repeated requests as both the pessangers are in their single wearing clothes and said articles were not used for the marriage. you are requested to deliver the said items without any missing of the articles as early as possible.

Firdaus Begum
R/o 3193, Kucha Tara Chand Darya Ganj, NEw Delhi - 110002

go airlines — no refund of cancelled flight

i did not get the refund of go air g-8 354 lucknow to delhi flight which was cancelled on 17.12.2011. my reservation id/ticket pnr no was symc7n.

I had left my earphones in the plane on 25th April. The very day i called them up and asked them if they had those earphones of mine. They said yes i could come and collect it the next day. The next day i went there but i was kept waiting for an hour and a half and still that person did not appear. Moreover he switched off hi mobile phone too.
I called them twice in June and i was assured that those wud be handed over to me when i come to mumbai.
On 16th July when i came to Mumbai, they denied every conversation and told me bluntly that they might have been disposed off till now.
And the way their duty manager spoke was aweful. This is the worst airline when it comes to customer satisfaction.

I am not surprised to see other complaints againts ashley pereira of go air. He is the most arrogant stubborn and disgusting airline person I have ever come across.
This is my second really bad experiance with Go air. In 2012 Nov 20 odd pacengers got late by 15 mins at Bangalore for check in. The delay was not due to any carelessness but because of heavy traffic jam for hours due to weather mishapp. Still there was not even a slight consideration. neither in accomodating I same flight or in their next one and neither any refund was given.
Today on 15th nov 2013 I had checked in and was waiting post security check. When I went to the boarding gate rite on time but as per ashley pereira's watch I was 6 mins late and they did not let us take the flight. My question is why was there not even a single call for me? Secondly is the delay of just 6 mins is so huge that they could not have send us to the plane? We could have easily reached hte plane by the time others were boarding it. It was so evident that go air and specially aishley pareira did not was to even consider any solution. He was just stubborn and rude. I also cannot discribe aisley pereira's arrogance in words.
I genuinely want to suggest to all the travellers that think ten timea before booking goair. This airline is not atall pacenger friendly. And for me I am definitely never ever taking this airline again.

This is my second really bad experiance with Go air. In 2012 Nov 20 odd pacengers got late by 15 mins at Bangalore for check in. The delay was not due to any carelessness but because of heavy traffic jam for hours due to weather mishapp. Still there was not even a slight consideration. neither in accomodating I same flight or in their next one and neither any refund was given.
Today on 15th nov 2013 I had checked in and was waiting post security check. When I went to the boarding gate rite on time but as per ashley pereira's watch I was 6 mins late and they did not let us take the flight. My question is why was there not even a single call for me? Secondly is the delay of just 6 mins is so huge that they could not have send us to the plane? We could have easily reached hte plane by the time others were boarding it. It was so evident that go air and specially aishley pareira did not was to even consider any solution. He was just stubborn and rude. I also cannot discribe aisley pereira's arrogance in words.
I genuinely want to suggest to all the travellers that think ten timea before booking goair. This airline is not atall pacenger friendly. And for me I am definitely never ever taking this airline again.

​I would like to see Go Air shut down. I asked to speak to the manager for the resolution of what was a non-issue (they denied me boarding pass 30 minutes before departure while I had waited patiently in the queue as they called out other flight boarders. There was no, no sane reason to deny me boarding though they kept saying 'airlines policy', and had no further explanation). The manager, I found out was an ill-behaved, uncultured weasel called Ashley Periera, who ensured that I not only do not get to board the flight I'd paid for, but also should have to shell out an extra 11, 000, should I choose to board the subsequent flight. Plus, no refund for the flight for which they denied me boarding. He passed up the instructions to the main ticketing counter, I figured later.

Also, rude to the finish, he ended the conversation with a couple of personal digs at me.

I have booked my seat in Flight G8-176 vide PNR-N3ZAEW on 29.06.2014 at 22.48 hrs through makemytrip. During my travel planning and booking, flight rates suddenly increased and I booked the sheet on increased rates. After few hours rate displayed for booking was previous rates on web site for the same date and time. It seems that it is GoAir strategy for creating panic in passengers for immediate booking of seats by showing increasing trend in rates. There is no reason to trust on GoAir

On the 10 of September 2014, we arrived at the
Chatrapatti Shiva international airport Mumbai at 6-00 am-we were travelling to
Guwahati on route home to Shillong. On checking in at the GoAir counter we were
informed that our two pieces of luggage was booked through to Guwahati and we
were handed two boarding passes. The first one was for the Mumbai New Delhi leg
of the journey bearing flight Number G8-327 and seat number 16 A and 16 B STD
7.50 am and the second bore flight No
G8-151 and seat numbers 16 B and 16 C, STD 10.35 am. That immediately told me
that I had to change planes at New Delhi. The flight took off on time. Our STA
at Indira Gandhi International airport New Delhi was 9.55 am.


The flight took off on schedule but during the flight we were
informed by the pilot over the intercom that the flight was delayed. I was not
worried as this was quite normal.


The flight G8-327 landed at 10.21 am -26 minutes behind
the scheduled time and that when the nightmare started. We rushed out from the
arrival lounge and headed for the departure lounge which was located in another
building on the first floor. We entered through gate 7 was headed for the
security check. Once out of security, we ran on to gate no 9, where we were
confronted by the digital announcement board that that the gate was closed.


We approached the three GoAir officials at the gate and
explained that we had just got out of flight G8-327 from Mumbai and that we
were there to catch flight G8-151 bound for Guwahati. They told us that the
flight had departed while rudely demanding to know why we had deplaned as the
same air craft was bound for Guwahati. I was perplexed for a moment but showed
them the second boarding pass for flight no G8-151 and asked them if the same
air craft was flying on to Guwahati why were we issued two boarding passes. To
which they replied that it was ‘standard procedure’. One of them took away the
boarding pass and asked us to follow him.


At the counter we were told to wait. I watched them as
they stood a little away their face grim as they discussed the situation. After
about 15 minutes I walked up to the counter and asked for the fate of our
luggage which was booked through to Guwahati. They asked me to be patient and
wait as they were bringing it. 45 minutes or so later our bags were wheeled in.
One of the airline employees tried to remove the baggage tags but I prevented
them from doing so. By this time I had begun to realise that the airlines was
attempting a cover up.


So one again I approached the counter and demanded to
meet their superior to register my complains. But I was stonewalled again and
again. When I persisted they haughtily informed that they would rebook my
ticket for the following day. A young
man, in the airline uniform was given my boarding pass and was instructed to
ask me take me to the reservation office to get the paper work done. However at
the exit gate the young man passed on that chore to a lady colleague. I
followed her on to the reservation office and was asked to wait at the lobby
while she disappeared into the maze of offices with the Delhi Guwahati boarding
passes. I waited for a very long time but I never saw her ever again. My patients ran out after a long wait and so
I walked behind the counters trying to locate the lady. She was nowhere to be
seen. Just as I despaired ever getting any where I noticed the air line staffer
who had guided us from gate no 9 to the counter. I caught hold of him and
demanded to know the status of the rebooking of our tickets. He asked me for
the PNR no on my Mumbai Delhi Boarding pass and within seconds I was holding
the new tickets booked the following day.


I then demanded that the airlines make arrangements for
the hotels at our unscheduled stop over at New Delhi. He coldly told to take
care of it myself; once again iterating that the air lines were not at fault
and so was not liable. I lost one whole precious day thanks to Go air. I also
had to shell out of my pocket for my lodge and board plus taxi fare for the unnecessary
stop over at Delhi.


I boarded flight G8-151 bound for Guwahati the following
day but not before I extracted the information from the flight manager that
flight G8-151 originates from Bangaluru and not Mumbai as claimed by the
officials’ of GoAir.


Some questions


If the same air craft was on ward bound to Guwahati why
were we issued two boarding passes? With two sets of seat numbers


If our luggage was booked through to Guwahati how/why was
it unloaded at New Delhi air port.


Would they have treated any other passenger from the
‘mainland India’ in the same shabby way?


I can only conclude the following:-


This is a clear case discrimination against people from
the north east of the country


Ingenious way to harass passengers


Blatant racist attitude.


The air line in risky one and I strongly advise
travellers to avoid using their service


The airlines had better pull up its socks if it wants to
stay in business


I was travelling with a cousin who is a cancer survivor
on our way back home after his annual medical check up at the Tata Memorial
Hospital, Mumbai.

Ladguage bag has been scrub and broken.

My flight G8-142 dated 12th May'2012 PNR - 936NDZ Chandigrah to Mumbai was cancelled> No alternate arrangement was made for people as it is a economy airlines hence nothing can be done> Full refund was told but till today i have not refund. Can the airline give ticket on credit - No then with what right they they keep our money for more than two weeks> still i dnt know when i get my refund.
Sanjay Kumar
[protected]

i was going to goa 23 of june 2009 i kept my phone in the pocket of da seat in front of me whije landing  forgot to pic it from der n wen i came stairs i got remind of my phone n was going back in da flight to take it back but they did not let me go. they askd me to complaint about dis in office i did so they told me they r cheking but they culd nt find it der how is it possible  my phone dnt had legs so it wil run by itself. wer has it gone who had taken it plz help me i havsome imp contacts n some more imp stuf in my phone regaring my bussiness .

i lost my baggage too yesterday when i was travelling from Bagdogra-Chandigarh. how can they be so irresponsible?

I received my luggage yesterday at Chandigarh Airport after 3 days of wait. The luggage seem to be opened But fortunately no important things have taken out surprisingly. This shows the irresponsibility of the Go air staff. and Only one of the go air staff showed genuine concern and made my worry less at the Chandigarh Airport.Rest were least bothered about the whole thing. I wish such such incidents should not happen to Go air passengers in future.
Geeta

red colour bag — loss of baggage

I AM KAMLESH PRASHAD TIWARI WAS TRAWLING IN YOUR AIRLINES FROM SRI NAGAR TO NEW DELHI ON YOUR FLIGHT NO-G8457 ON 30 NOV 10.MY PNR NUMBER WAS-RYWKK1.WHEN I HAD REACHED NEW DELHI MY BAGGAGE (BAGGAGE NUM.-GG8381362) WAS MISPLACED OR LOST IN THE AIRPORT.IN THE SAME FLIGHT ON PERSON MR. B.K GHUGIY WHO HAS PNR NO-NNXPX1 HAS LEFT HIS BAGGAGE OF SAME COLOUR IN THE AIRPORT WHICH IS BEING DEPOSITED TO THE AIRPORT ATHORITY.
IT IS BEING REQUESTED TO PLEASE TAKE SOME ACTION AS SOON AS POSSIBLE.
CONTACT NUMBER[protected],[protected]

I had booking on via of fo air. for 25 sep. bom to ixc. But my passenger missed the flight.
so i was requested for cencelation. og ticket. but the air line refund me only 229 Rs...


this is so cut Price...

I think rule down to our imege in front of our customer.



we are not aggry with this

GOAIR AIRLINES — Board a plane

Airlines = GoAIR orNOGO
Place = Delhi 1A or 2B
ME - I Travel for living and diamond member for Delta's airlines (Partener KF and JET)
I took a KF flight from Pune to Delhi and got upgraded to business on KF even I am Delta's member, what an airline from the start until the end.
I landed at Delhi airport on terminal 3. I was looking for GO to AIR personal or office but was not able to find, and apparently they are not allowed there, go figure why as notice only best airlines are authorized, I wish I knew that before someone pushed me to book a flight from Delhi to chandigarh. If I knew that it was not from the terminal no way I would have booked 3000rs flight.
Well anyhow I reached Delhi it late and somehow found out my NoGOAIR is from a different terminal, and a nice guy at the airport helped to expedite to get my luggage and arrange a taxi so that I can reach at the leftover terminal on time. I took a taxi and in 10, a minute was at terminal 1A. I went to the ticket office to get a print out "Another CRAP thing in India where I can print something on a word document to get in and will believe me, oh my god. I feel secure there." . He said ticket office might be closed, and I requested, please can you pick wakee talkie and explain my situation. He just happy enjoying his samosas like he looked.
Anyhow, I reached at counter 35 minutes before departure. And he looked at me as I am funking and said NO it says 40 minutes. I requested can you at least try. I think his was very comfortable on the seat no response. I had made a flight 15 minutes before departure on KF /JET /DELTA/KLM/AA etc. but these lazy people didn't even try as that will add some work for them to run. It is called a low-cost airline, no wonder why because you are. Furthermore, look at some other like indigo and you, I mean to go or no goes toward air will be ashamed. I am just talking on my behalf, if anything says go air, it is
worthless specially when in Delhi where they not even try. This is not important when I say that was last flight to chandigarh and I took a taxi and paid 6000 Rs but was worth not to fly go air anymore while I am in India. P.S It doesn't matter if I missed flight bur attitude and sleaziness of go-ungainliness.is what bothered me, 30 minutes in plenty of time to handle expections. Regards,

P.s - And the worst part was ok I am not flying so should be able to leave the terminal, Hell, nope. I have to get to some terminal and held hostage and only can leave if NO-NO-GO to AIR basophiles.
I can let me out which they were very quick. So kudos to nogoair for that. You are good in letting people out of terminal.

I agree totally, the worst airlines of India. even once I had problems regarding the refund payment, but they think that the Go Air policy are above the Indian Laws

I agree to almost all the complaints which have been filed against GoAir and in general about the entire privately owned fliers.
I have experience horrific incidences of discrimination at the airport while boarding the flight. If you are an "ordinary" citizen, perhaps all the rules of the books must have to be follwed. That means, you need to be necessarily be present at the boarding gate 30mins in advance. Well, I would have really loved if these private companies had the guts to do the same for ALL INDIANS. But, alas they show their incompetence and perhaps "impotence" against these "larger than lives pulic figures".

My question is very simple, as we get penalized by the carriers by not allowing us to board the flight if we don't report 30mins prior to departure, I would request the government to come up with a rule where a delay by these carriers must also get penalized.

3 tickets booked in the name of
Vijaya venkatraman
S.Gopalkrishnan
G.Lakshmi

for 22nd 11 am flight preponed to 9.05 am.

This is a great inconvenience caused to us as we are senior citizens and the change in plan has affected our routine.

A wheel chair also is needed to help my wife Lakshmi to board and then help her get off the flight.

S.Gopalkrishnan

Not provided my refund

Due to the Go-air delay I missed my flight to Bangalore and whole night in chill I spend at Delhi without food and water. Even they dint provide me optional in their flight as well. proof is attached