GoAir Complaints & Reviews

Hi,

I booked a flight g8-805 (Go-air) on 6th jan and then i rescheduled the same flight for 3rd jan.
Go-air canceled the flight and now refusing to refund the rebooking amount.
My question is when they canceled the flight, how can they hold the money.
Upon further investigation, i came to know that they canceled the same flight till 17th jan (As my friend was taking the same805) flight.

This...

I had booked 1 ticket from delhi to lucknow with pnr e66r2m for 24 december 2019 in the name of Ms Priti Chaudhary, Senior Civil Judge, Lucknow . However it was informed to her via sms that the go air flight g8-2509 has been cancelled. However i have not received the refund amount as confirmed by the travel agent- Happyeasygo.com....

I had booked 2 tickets from delhi to ahmedabad with pnr w5smqf for 22 december 2019 . However it was informed to me on arriving the airport that the go air flight g8-719 has been cancelled. I had asked the go air executive to initiate the refund process and executive confirmed that full amount will be refunded to my travel agent site Happyeasygo.com. However i have not received the refund amount as confirmed by the travel agent....

Goair - baggage mishandling

I traveled from bangalore to hyderabad on 31st dec 2019 from goair flight 7:05am, my bag was perfectly fine before i checked it in at bangalore airport and when i got my bag back at the belt on hyderabad airport, it was completely damaged. It seems like someone threw it with huge force multiple time, it is completely damanged. It was not more than 1 year old skybag trolley, so couldn't be easily...

Reservation pnr G2MLFY. From Nagpur-portblair done before 2 month back, immediately cancelled flight, dt of journey 5thjan2020. Due to cancellation for new reservation payment paid more than doubled i.e.(ngp-banglore 17000+banglore-port 27000=46000/_ against previous reservation 23600/-.so pl consider &returned alongwith compesation.otherwise we will lodge complaint to consumers forum.
Regards
Anipatil Executive Engineer, MSETCL...

I missed my flight today at 1:25pm since my mother fell unconscious with severe low bp, we were in a remote place with no internet to contact the airlines and i called them around 5pm the same day and they said they can't do anything about it. I have all the proof they need like medical prescription, doctors seal as well as images. Can someone help as to what should be done...

Because of my illness I was unable to travel, contacted to airlines customer care and all the details have been provided to them but no responses received. I wanted to cancel the booking on 29th dec 2019.
Is this the way the airline should respond to the customer. I tried to reach out so many times to get cancel my ticket and refund the total fare but again no response . The airlines asked me for the details I provided all the details...

Customers are charged for extra baggage above 15 kgs in domestic flight when they have international flight from next destination in spite of presenting their international tickets. When we are allowed 25+7 in international flight why are we charged extra for the same in domestic there should be some rule for international passengers baggage in domestic as well so that we are not harassed at the airport we are facing this problem every time...

Go air service is useless, they are themselves cancelling the flights and are not providing any other option to customer. This is the 3rd time i saw the flight cancellation from there side. My family is traveling from bangalore to jammu and we had a goair ticket from delhi to jammu, now the flight is cancelled so due to them my family had to face issues. If these people can't provide the service properly then they should stop there business.br...

I shefali aggarwal booked a flight with pnr u9chvj from chandigarh to indore via delhi which was going to depart on 28th dec 2019. I was constantly in touch with goair customer care helpline to check if the flight is cancelled due to any problem but the executive over there gave me confirmation that flights are running daily on time. But when i reached on chandigarh airport to board my flight, i was shocked to hear that mam there is no such...

On 26th dec go air flight was cancelled from delhi to hyderabad at 5.30 am by airlines and i got a got about it. I said to refund the money and the person said ok after that i dint any cal or message saying refund initiated nor received any. I caled and emails all the possible numbers but no response.. I need my money urgently. I have called them so many times but no one picked the cal. Even caled to free number but no one attends the call....

We (Myself, mother, who is a senior citizen, and wife) were planning to travel to mumbai to visit my grand mother who is seriously ill, the front desk agent - ratheesh raghunandan, though we were early by 50 mins, he did not allow us to board the flight. We requested, especially my mother requested him to allow us in since we had arrived more than 45 mins prior to boarding.

The staff also confused us about the procedure to...

Goair has not informed me in advance regarding flight cancellation. Because of which i have to book another flight and it costed me very high rate. When i had call with them, they told that they informed me. But i did not got any sms or mail on my mail id and they dropped the call.

As it was important for me to travel back hyderabad, i need to book ticket in another flight. Which caused me extra amount which is 12458/- inr....

My name is Ashwani Kumar Singh. My flight G8-894/554 scheduled to depart at 12:30 hrs 29 Dec 2019[ Bengaluru (BLR) to Ahmedabad (AMD) ] was cancelled.

I have an option avail a flight on the same day, previous day or next day. I have trying to call customer care for last 2-3 hours and they are not responding.

This is just unacceptable. Now they will tell me that since didn't contact them, I'm entitled to any...

I have cancelled flight ticket booked on 8th dec 2019 but due to my son's health who is infant cancelled the ticket.

I have submitted all the medical documents as requested to go air feedback team but as of now didn't received any response.
As Daily i used to make a call to go air customer care but they were not updating anything.

Details
Flight pnr IEER2R
NAME OF MY SON VIRAJ kyalbr...

We had traveled to port blair through veena world on 24th oct'2019.

We requested for travel certificate a to claim my lta as we have lost our boarding pass. Ticket details are:

Mumbai to port blair - e5b2hp on 24.10.2019 flight no - 461
Port blair to mumbai - y8n7gj on 30.10.2019 flight no - 465

Passenger details as below
1. Swarupkumar nana visave
2. Sneha swarupkumar visavebr...

The bag was not received from the belt it was damaged and bring by individual person. The bag was locked initially though it has been received as open with some items missing. The bag was also broken fully. Total loss of bag and including missing items in bag is 2500 rs.

There is no responsible authority was there to reply. And after 90 mins of struggle one representative gave only 300 rs to us and behave rudely and tell us...

On 13 dec 19, flew from kolkata to pune on goair g8-393, after landing found my baggage which contained items like clothes, shoes, accessories, gold earring, cosmetics was missing. Goair kolkata team claiming that they have connected the baggage via indigo 6e - 746, goair pune team claiming the baggage has not reached pune. As per their comments they are investigating the matter and checked the cctv and the baggage is not found. Goair kolkata...

As per your policy, senior citizens cannot do web check in and must provide proof of age on checking in at the airport.
This is ostensibly to prevent misuse of senior citizen concession - agreed.
However, if that was the case, this can be done before issue of ticket by getting pan no or aadhar card or driving licence sent to you on line so that this lack of trust is bridged to your satisfaction.
By showing restricted...

We were informed that our flight g8-717 from delhi to ahmedabad on 11.11.2019 at 15:30 hrs (Pnr-v9u5ww) has been cancelled for reasons beyond your control.

Passenger details - ghanshyam singh & ayushi chauhan

We have asked the customer care on telecon on the same day i. E. 11.11.2019 to go ahead for refund and wrote an email at the same time. Also sent an reminder e-mail on 30.11.2019 for processing the full...