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GoAir Complaints & Reviews

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Updated: Aug 7, 2025

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Address: Khirki Extension Lane, R54, L4, New Delhi, Delhi, 110017

This is to complaint that while traveling from hyderabad to delhi in go air flight g8 421 in 23rd april, the ac was leaking and my clothes got wet. I was traveling with my 2 year daughter and wife. We really did experience pathetic journey. During the entire flight we tried to avoid getting wet. Even after complaining the crew members could not help us give permanent solution.

GoAir customer support has been notified about the posted complaint.

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supervisor

Apr 24, 2019

To the author Dipankar Seal
Khirki Extension Lane, R54, L4,
New Delhi, India

You need to find a suitable lawyer, who is able to bring the case to the court.
The cost of the legal assistance can be from Rs6000 before the district court.

After the calculations, in addition,
you will need to produce the wriiten evidences realted to the flight and to the damage.

Regards.

sr manager for ICAO / IATA irregulatory matters,
Aryan engineers Ltd
email to < aryan(at)vivaldi.net >

U

umeshkmmmut

from Hyderabad, Telangana

Apr 24, 2019

Hi,
I am sending this mail regarding complain regarding luggage when I checked in lucknow my bag was in good condition but after reached in hyderabad I got damage bag that is not good service by goair so I want refund for my bag.

supervisor's reply, Apr 24, 2019

Nobody has a duty to reply (to refund) to

- anonymous complaint,

- complaint without the correct addresse,

- indeffinite complaint,

- complaint without evidencies (receipt / invoice), upon such evidence is in the possession of the responder.

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I have lost my boarding pass. I want travelling certificate for replacement of boarding pass. My ticket details are as follows-
Name- Alok chandra swain
From PORT BLAIR to CHENNAI
Flight- G8 304
Date of journey- 24 jan 2019
PNR no-QZWWRR
Email- [protected]@gmail.com
mob-[protected]
please send me travelling certificate in my email Id. It is highly necessary for me.

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Address: Thane, Mumbai City, Maharashtra, 400516

If we are paying for corporate food then its our choice to decide what to eat. You can not bother your customer to eat what is available with you. If you can not serve your customer of 7 c seat then how you will justify with seat number 30 or so on. You are offering only 3 varieties for corporate snacks as per menu chart. Surprisingly you are not maintaining that too and asking customer to choose from available options which i don't like.

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M

Minal Mandade

from Mumbai, Maharashtra

Apr 16, 2019

Traveling from Delhi to Mumbai, on the boarding pass counter they misplaced my bag at Delhi Airport Terminal 2. And no one take responsibility of bag, there is lots of stuff in my bag and important documents also.what should I do... Please help me out.

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On december 19, 2018 i was journey from leh to delhi and delhi to guwahati connecting flight. Tickets amount was 12, 403.00 rupees. My pnr number lyzerd. But right now i want one information what the fair other other amount from leh to delhi and delhi to guwahati. Kindly give me the other other fair rate certificate.
Email address [protected]@gmail.com.

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Mey 19 december 2018 leh to delhi and delhi to guwahati connecting flight mey journey kia tha. Mera total fare rate lga tha 12, 403.00 rupees. Mujhe abhi ye pta korna hey ki leh to delhi and delhi to guwahati kitna kitna fare loga tha. Mujhe ltc claim korna hey, please mujhe fare back down leh to delhi and delhi to guwahati chaiye. My pnr number lyzerd. My name is dhruba jyoti kalita, email address [protected]@gmail.com. Please help me it's urgent. Thank you very much.

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Dear team, i booked the ticket attached in trail mail where the name of passenger mr. Kartick chandra ghosh has been mistakenly got mentioned as mr. Kaetick chandra ghosh. This is a clear case of typo error which can be possible by any human. Hence i request you to do the necessary modifications on priority.

Pnr number: l9rqxt
Date of journey: 17 may 2019

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I forget my jacket in go-air flight g8-42 on 25-mar-2019 in a flight from phuket to bangalore. I have given written complaint at pune airport. I have informed all the staff in bangalore airport as well. But no response. If you really care about the status and customer review then please provide the proper customer service. Lady on call is not entertaining at all. I have all the scanned copy but not getting the correct contact to convey the issue.

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supervisor

Apr 5, 2019

To the author,

Please attach
- e-ticket or bording pass for 25 MARCH 2019 g8-42 flight,
- your own comlaint or PIR, which had been issued by the air carrier or by their agent at the airport, to your text,
if you want to process with the complaint further at this site.

The air carrier has 21 days for the delivery of damaged or missing property, which occured during the flight,
to the passenger .

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Why are the webcheckin seats chargeable... There is nothing mentioned in terms and conditions onyour website as assisted by your representative, the same comes under citizen charter. Who checks citizen charter while booking tickets please let me know.
Why do you have the option of web checkin if all the empty side seats are chargeable.
This is purely business and an utter disappointment and a waste of time for customers.
Even the employees are not aware of such thing and they take one long hour to find if any such policy exist.
Extremely disappointing.

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D

Deepti Prabhaker

from Mumbai, Maharashtra

Apr 3, 2019

My already fragile tagged trolley bag was broken and sent via the lift and not the Conveyer belt. It was mishandled and damaged. I want a replacement or refund for the same. Such behaviors and irresponsibility is not expected of such airlines. If the matter is not resolved I will have to take it to social media. Kindly cooperate.

Deepti Prabhaker's reply, Mar 29, 2019

My flight no was 425 new Delhi to hyderabad. Pnr H5UBXP

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On December 19, 2018 I was journey from Leh to Delhi (flight no G8 712, timing is 0925 to 1105) and Delhi to guwahati (flight no G8151, timing 1235 to1500)and the tickets amount was 12, 403.00 but right now I want one information what the fair amount was from Leh to Delhi and Delhi to guwahati, kindly give me the other other fair rate certificate. My PNR number is LYZERD.
My email ID [protected]@gmail.com
Thank you very much

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Address: R.N Guha Road Gol Park, 700028

I booked my tickets in the month of january and due to some sudden medical emergency of my dad I had to cancel my tickets on March 1st week. I was supposed to travel in the month of may for a wedding occasion. My PNR is CBPTMK, I kept on mailing with all the medical requirements but they are least bothered to reply my mails. I called up customer care they keep assuring me that I will get my full refund but I hardly got any. I never knew 1st time my experience with go air would be so worst. My service request no. Is G[protected]. Please take some actions.

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R

rohanmotewar

from Bengaluru, Karnataka

Apr 3, 2019

I had successful payment via. Mobikwik but in happyeasygo app the trip is showing cancelled. Initially the same trip was under payment pending category. Kindly reply at earliest.
Tripid :[protected]

Thanks

F

Faridsha Makandar

from Nagpur, Maharashtra

Apr 3, 2019

My pnr no I34VJI ticket had been cancelled but my refund amount not received yet please refund my amount as soon as possible cancellation date I think 18j/19 March refund on my bank account journey from kolakata to portblair on 18 march I had cancelled from happy easy go site pbr no I34VJI

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Address: 400068

Dear sir

I have planned a trip to kerala with my family and while booking the flight i did not put my nephews last name.

I booked a ticket from mumbai to kannur in go air was booked in make mytrip.

The pnr of the ticket booked in go air is f2r7wy

The name change should be from jaden jaden to jaden cleitus.

Your support is much appreciated.

Thanks and...

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Address: C-33 CWS COLONY, POST- JAYANT, 486890

Name - jitendra singh kuntal
Date of booking - 07-feb-2019
Flight details-
Date - 11-feb-2019
New delhi to mumbai
Flight no. - g8 336
Pnr/ booking reference no. - xyjkyt
Mobile no.- [protected]

Hence request you to please arrange a duplicate boarding pass to claim the same in my company l & t financial services. I need this within 7 working days

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H

Hiren23383

from Mumbai, Maharashtra

Apr 3, 2019

Pilot is not lending good in ahmedabad airport
Take off is lucknow

Hiren23383's reply, Mar 26, 2019

Take off time in lucknow 11.15am

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On december 19, 2018 i was journey from leh to delhi (Flight no g8 712 timing is 0925 to 1105) and delhi to guwahati (Flight no g8 151 timing is 1230 to1500) and the total tickets amount was 12, 403.00 but right now i want one information what the fair amount was from leh to delhi and delhi to guwahati. Kindly give me the other other fair rate certificate. My pnr number is lyzerd.
My email address [protected]@gmail.com. Thank you (Urgent)

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SK ABDUL Sarik

from Mumbai, Maharashtra

Mar 27, 2019

My baggas was broken during trveling to portblair when i got my baggas condition was too bad missing my stroly bag wheel i was triyed to complaint but not getting any help from goair baggas service section. my PNR no was J3VYJF dt. 09th March.

supervisor's reply, Mar 30, 2019

The claims on brocken checked or unchceked baggage has to be submitted within 7 days, following the arrival of the last flight, to the air carrier or to the agent of the air carrier.

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My flight booked for go air g8-760 (Ccu to bbi) on 15th march 2019 returned back to kolkata from mid air and was later cancelled. The airline failed to provide other alternative to re arrange the journey and simply offered refund of full value which was supposed to be credited back to my account within 7 days and i possess the sealed copy of boarding passes declaring the refund by airline official. But till today, (26th march 2019) i haven't got the refund and airline customer care is also not providing any specific details. Would like to seek attention of authorities in this matter.in case of non refund, can i approach consumer readdressal forum? The cancellation caused immense mental stress and agony to me and my 10 year old son so can i claim compensation?
Thanks
S. Roy

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supervisor

Mar 30, 2019

The author has not attached any eveidences.
Air carruer has a time of 15 days for refund following the receipt of the correct complaint, which have grounds.

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Address: 6/3/B,kalpana Palace, Dr.Peter Dias Road, Near Mehboob Studio. Bandra west., Mumbai City, Maharashtra, 400050

This complaint is regarding one of the baggages being misplaced on airport in mumbai while traveling with go air, as they combined the luggages of two airlines which resulted in one of the big trolley bags going missing and nobody at the airport had a quick view or action of whatever had happened. This loss is absolutely unbearable, as there was a lot of valuable stuff in the bag.

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supervisor

Mar 26, 2019

Ms Riddhi Savla,
Your complaint is unclear totaly.
- no passenger bag tag attached,
- description what happened with the posible luggage
- description when and where the loss of lugguge took place.

After filing the nesesary dat, the passenger is entitle dto submit the complaint not later than in 21 days following the flight arrival to the issuaning or participating air carrier.

If the air carrier falied to deliver the missing luggege to the door of the passenger, which is stated in the complaint, within 21 days follwing the rceipt of the complaint,
the action against such air carrier can brought in any District Court of the State of India,
if the passenger hired the legal professional for fee (from 4000 rupees for Indian courts).

Regards.
sr manager for ICAO / IATA irregulations matters
(not air carrier staff)

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While on board in flight i purchased one veg sandwich and one coffee.in return i gave crew member ₹ 500/- but the total bill amount was ₹ 350/- even she told me that they will pay back my balance amount but didn't. How could i get my money back???. I am in a state of shock how crew members do such types of mistakes. I need my money back asap.
Even on asking them didn't get any response.

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supervisor

Mar 26, 2019

There is no prove seen regarding the payment of passenger Mr Johnson Satpal for exact service in favor of Goair from such complaint at this public site.

Nobody has a duty to examine a purely unidentified or indefinite complaint.

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On december 19, 2018 i was journey from leh to delhi (Flight no g8 712, timing 09.25 to 11.05) and delhi to guwahati (Flight no g8 151, timing 12.35 to 1500) and the tickets amount was 12, 403.00. But right now i want one information what the fair amount was from leh to delhi and delhi to guwahati, kindly give me the other other fair rate certificate. My pnr number lyzerd. Thank you

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supervisor

Mar 26, 2019

PNR number lyzerd cab be seen by the issuer and by passenger.
See comments to the previous complaint for the rest.

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Address: GE-14 Rabindra Pally, Baguihati , Kolkata, 700059

Sir,

With reference to the captioned subject, i regret to say that till 24.03.2019 i. E. After expiry of 9 days,
I have not received refund amount of rs. 2546/- as while announcement for cancellation, it was assured at airport goair counter that refund will be made within 48hrs.

So you are earnestly requested to furnish whether any information u require for refund payment or make refund within 24hrs failing which non refund of the said amount for failure on your part will be taken before appropriate forum seeking cost for harrasmant and proceedings without any further reference to you.

An early refund action is highly solicited.

Thanking you

Yours faithfully
Goutam sarkar
[protected]\[protected]

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supervisor

Mar 26, 2019

Mr. Goutam sarkar,

please attach:
1. e-ticket
2. Separate receipt, if fare was not stated in eticket
3. Notification of the cancellation.
4. Your complaint, which you had submitted, expressed in figures.
5. Oral audio regarding processing of compensation /refund, if you have, of the customers service.

Regards.

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Address: 208/8, Amir Baksh chawl vali mohd lane, Kurla west Mumbai, Mumbai City, Maharashtra, 400070

Respected sir,
I am writing this letter to inform you that, i got the offer to get job in your company for shine.com at the starting they took 500 for registration then 6700 for an frankfin certificate then 18500 for job security. I have payed all the given amount then they have provided me the fake appointment letter saying i'm getting the job in your company after that they have asked more 25000 for the sake o[censored]niform which i didn't payed after that the result was they cancelled my form and plus asking me 5500 more for the so called noc letter so that after that they can return all my money back. Please if you can help me in anyway do that.

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Address: Walwa, Sangli, Maharashtra, 416313

Sir pls help me,
Mera pnr no. Rejs3r ye ticket galti se 18 april ko karna tha lekin galti se 18 march ka ho gaya.
Isake bare me mujhe abhi pata chala.
Me aapne request karta hu ki ye mari ticket 18 april ko yahi flight me kara do, ya pura paisa refundable kara do.
Pls sir me defence me hu. Pls sir help me.
Is kary ke liye aapka aabhari rahunga..
Jai hind sir..

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