GoAir Complaints & Reviews

Go air canceled a flight on 21 dec 2019 at 6am from goa to mumbai. They sent me a message at 2am notifying about the cancellation.

I've been trying to email and call go air, but am not getting any response. I've attached tickets below, and a stamp i got from the front desk of go air approving the refund for the ticket. The details of the flight and the amount are also mentioned in the attached image...

Dear team,

This is to bring to your notice that my goair flight booking with pnr no - g42qqv from hyderabad-kolkata on 1st feb which got cancelled just 1 week before without prior information. Now goair customer executive is unable to provide alternative to this flight on that day. As per terms and conditions mentioned in cancellation policy, goair is suppose to make arrangement in some other flight for me by finding out suitable...

Sir.. I book a ticket from yatra.com travel from srinagar to bombay as on 7/12/2019. But due to snow rain my flight cancelled by the airline.. As rule and policy airline refund all amount to customer if flight cancelled by the airline but in my case no any refund still given to me after 2 months.. I am tired to call go air customer but no any satisfied answer given by them... Please help... My ticket pnr number is zehepx... Kindly help me...

I had a booking of two pax from banglore to indore on 26-jan-20. Pnr d3s19f, flight g8-403. The price of which was rs 6963 for two tickets.
I got a regret for the flight cancellation message from the flight on 23-jan-20.
On option for which airline denied any other flight availability and offered only the refund of my booking amount. But in this case i had to go for an alternate booking which costed me rs 10912. The extra...

I booked a flight ticket for 30th jan "cok-idr".
And yesterday i got a mail that the flight has been cancelled. So, i need to know what is the reason for this cancellation. For that i try to contact the given number but dont get any response. I need an exact reason for the cancellation and i wish to avail the option for full refund immediately. Otherwise i will complaint to the proper authorities....

I applied for getting a traveling certificate from goair for a flight i took in may 2019, but did not get any confirmation regarding it even though payment was deducted from by bank account.
Pnr:ze6wsx
Last name: agarwal

I emailed to goair feedback as well but the only response was a acknowledgement of the feedback. Service request number g[protected]....

Hi go air team has cancelled my flight from hyderabad to kolkata which was scheduled on 25 night 20 45, calling the customer care people but they are not picking up please help. If they can reschedule my flight for one day before or after also it is fine.

I am calling them all the hotline no it is either busy or the people are not getting connected...

I got message from GoAir that flight from Lucknow to Pune has been cancelled and informed that customer executive will contact you within 24 hrs. I tried to call them many times on provided customer care numbers [protected]/[protected] but they are not picking up the phone. they don't care about customers. Pathetic service!...

I received message saying my goair flight from hyderabad to kochi on 31st january got cancelled and if i wish to avail for a flight on same or next day at no extra charge, they requested to call them on [protected].

I called this number so many times, they haven't responded for any calls. I waited for long time on the call for them to respond. Very pathetic, they don't have any concern for the customers....

Goair has cancelled the flight on 17th Jan from cochi to hyderabad, without mentioning a propor reason.They could not even arrange alternate flight and we have to took a bus to return hyd. Which is a bad experience from GoAir...and our entire vacation mood was spoiled because of this.
I strongly suggest not to take the unpredictable GoAir flights....

We have recd a automated call and a email informing that goair has cancelled the flight from kochi to hyderabad on the 23/01/2020 and have asked if we need a refund or alternate flight also has given phone nos to speak which we tried to speak but there is no response from the nos provided.

Dear smart flyer,

Warm greetings from "goair".
For your pnr v627yf on goair flight g8-508 from kochi (Cok) to hyderabad...

I have booked 2 tickets from hyderabad to patna for sunday 3.35pm flight. I got a message that flight has been cancelled and to contact customer care for alternate flight. But, no one is responding. This is pathetic from goair. I need an alternate flight as soon as possible.

How can a airline company be so irresponsible and customer care does not even care to talk. The call is going on forever and ever....

My ticket from delhi-srinagar got cancelled due to weather conditions. I got an sms from go air that my flight is cancelled and go air will contact me within 24 hours for further assistance. Di spite that i called them within 24 hours where they said that we will not be able to reschedule your ticket without give any justification.. Moreover there call center staff hung up after keeping me waiting for more than 45 mins on two ocassions. They...

We had booked 7 tickets for go air flight g8-293 from pune to bengluru 0n 25th dec 1.25am.
When we called to check the flight status to official airlines number, audio record was saying that flight is cancelled. Also on website status was rescheduled. We tried to get connected with customer executive on call but every time we got message that all executives are busy. So throughout the day we just heard the announcement that flight...

This is regarding refund for the flight (Pnr: ccvimx) on 13th jan which got cancelled by go airways. I requested for refund on customer care around 7pm, i also informed my travel agent and asked him to initiate the refund request.
Around 8:50 i get a call from goairways, i repeated that i wanted refund, they asked me to call other department (Check your recordings)
Next day my travel agent informs that go airways had rescheduled...

I have booked 3 tickets from bangalore to hyderabad. I got a message that flight has been cancelled and to contact customer care for alternate flight. But, no one is responding. This is pathetic from goair. I need an alternate flight as soon as possible.

How can a airline company be so irresponsible and customer care does not even care to talk. The call is going on forever and ever....

I had booked my goair flight ticket from new delhi to patna (Pnr-r4ev2f) scheduled on 01.01.2020, but the flight was abruptly cancelled by the airline. I had booked my return goair flight ticket from patna to new delhi (Pnr-c25jhl) scheduled on 04.01.2020. Due to the sudden cancellation of my new delhi-patna flight by the airline, i could not travel to my destination and thus i was compelled to cancel my return goair flight ticket. I am seeking...

G8 398 on 7jan20 from bom to blr. I checked-in 3.5 hrs before take off. Goair didn't tell me about issue in baggage. Instead airline doesn't send baggage and i reach destination. Is this your communication? No baggage delivery till home for your mistake?

I had filed a complain at airport for my luggage and i was supposed to receive now. But i haven't got any update in last 24 hours. No is picking call from airport for the same....

Our baggage trolley handle is broken in flight G8390 from Mumbai to Jaipur on December 17. Goiar staff at Jaipur (Mr.Omprakash Dhanka) in Jaipur says this is done in Mumbai and wear and tear department should handle request by sending emails. As per staff suggestion we wrote email to [protected]@goair.in with details and photographs of damage and also PNR.

We recieved the acknowledgement email (reference number - G[protected],...

My bag was a Deadpool duffle bag (black & red). I forgot it around the smoking area in Kolkata Airport, CCU, Terminal 2 from Gate 23A to 23F already after checked-in. I realised that i forgot my bag at the 25th December, 2019 around 9:00 A.M.
All my clothes are there and i would really appreciate if i could get back my DeadPool duffle bag.
I will be coming again to Kolkata to get back my item if possible by the end of January...