GoAir Complaints & Reviews

I realized just after security check that i had forgot my driving license at the check-in counter. I contacted the go air staff who sent me to another staff. Both were too busy to help me. The second staff even went to the extent of saying that security department is totally different from check in department and he can not do anything here. The police asked me to get a staff member to escort me to the check in but no staff even was ready...

This is in reference to my pnr l1nw9l for my flight from mumbai to lucknow on 25th feb with the scheduled departure time as 10:35 am.

I tried to web check-in for this particular flight around 8 am on the same day and it showed me to pay around 1800 inr for doing the web check in as a fees towards airport development. Since i wasn’t sure of why should i pay the amount, i was not able to web check-in. I tried reaching out to...

To
The director,
Go air mumbai.
Kind attention of shri jeh wadia.

Case matter today 6th march 2019, time 15 hrs to 17.30 hrs.
Just wasted to book a pre - seat. On g8-106. 27th march 2019.

Today wasted one hour 15 minitues, while just booking my pre seat only but your system was not working for pre seat booking, gb 106 kol to delhi. For date 27th march, my pnr xyjdwt. Ticket purchase...

Date of incidence : tuesday, march 5, 2019

Flight g8-395 to lucknow from mumbai

Etd - 10:35 am. Check-in 45 min prior to departure i. E. 9:55 am.

Reported the counter at around 9:40. Immediately asked for the help as time was short approaching.

Staff asked me to do kiosk check-in. Wasted 5 minutes as kiosk was showing error for obvious reason. The kiosk check-in closes 60 min prior....

Hello, this is amruth, these are my travelling details booking reference number[protected], go air g8 - 274 bangalore to patna airline pnr o4h2mf. Which they are supposed to refund money for.

I was about to travel on 24th of february 2019, due to health conditions i couldnt able to as i was suffering from viral fever at that time, i called up goair and asked them to reschedule and the cost itself is too high i cancelled...

I had a go air flight g8-911 (Pnr: pbrlpn) from chennai to delhi on 21st feb’19, at 7:50 am in which boarding was supposed to be started on 6:50am. I reached to boarding gate no 11 at 6:55am but found no one at the gate and boarding gate was closed. There was no go-air personnel to ask. No security personnel to help me out whether i can board or not. Plane was still scheduled to take off after half an hour. Somehow, i got the go-air number...

Hi, i, ritu sinha, travelled from goair flight on 25 feb 2019 from patna to pune (Pnr - cdn4ke). I left my brown colour full jacket at patna security check. I realized this at kolkata airport and then approached goair counter in kolkata. I also have given an application at the goair counter in kolkata. I was advised by goair staff that the jacket would be sent to pune airport from i can collect. I was also provided goair moble number [protected].br...

My cabin suitcase taken while entering aircraft saying this will be checked for electrical item and return. This was not given and put with check in luggage without informing me. This was without lock and handled badly. Appears this was opened with bad intention of taking valuable items. I am regular flyers and this happened first time. This need to investigate why this was done. I have to check my valuable and cash...

I had raised a complaint on this forum on 9/2/2019 regarding cancellation of your flight for the above mentioned date. All particulars and details were provided in that complaint registration forum. And the status of that complaint reads as "goair customer support has been notified about the posted complaint". Today the date is 23/2/2019 and there is no reply / clarification from your side. One can easily understand how stupid and irresponsible...

Very poor customer service,

I had called to customer service on 22 feb 2019 at 6:25 am for some help but the guy was picked my call and said "good morning" and kept the phone on his desk and nothing reply, i was able to hear the background voice. I was waited for 5-7 mins and cut the call.

They are charging money for all seats during web check-in. And the website is very poor ui. Once you checked in, there is...

My flight pnr: nbp24k is being told today that it's cancelled.

It's the most disgusting service i have ever seen. Mine is a round trip flight.

Nor refund i got for my whole round trip flight nor an alternate flight.

Such a worst flight services i have ever came across, i sware i am never going to book this flight ever nor i will let my friends do....

Sir, yesterday i was traveling from mumbai to kolkata pnr no. G9r9wd.in flight i purchased samosas. I am sorry to say that it was of worst quality and stale as if it was there since tree four days. I could hardly eat half of it and threw the rest. And since than i am having stomach upset.
How could such food is served in flight which can seriously effect the health of passenger, may be case of food poisoning. Please see to it...

I booked the ticket for hyderabad from new delhi in yatra mobile application. My pnr number x9jykg. I requested to yatra and goairlines customer care misguided me and they didn't allow me to reschedule another flight. I am so much frustated on that day and i booked another flight tickets. Total night i spent in airport. I want to book a complaint on yatra and goair as well....

Today (18/02/2019) i booked a ticket having pnr no. Y3ulty, some how instead of ansari i typed ansaru, after realising this i called to the customer care for this correction but refused by executive by saying that its not their airline policy.
I requesting their customer executive but he was stick to the line. Its just a one letter typing error....

I’m very sad to say that goair arlines ground staff was very disappointing.. And very rude even if passenger r with infant or senior citizen...
I was travelling with my family in which there was 2 senior citizen and 1 infant on 16th february 2019. From mumbai terminal1.
And unfortunately i lost my 1 boarding pass 1:15hrs before my departure time. So i was worried and just searching my boarding pass all through airport.....

This is regarding inconvenience caused by goair. Flight g8-375from ranchi to bangalore on 24th feb 2019 pnr: f3544f which i booked on 2nd jan 2019 well in advance. Now on 14th feb they sent a cancellation mail stating that flight is cancelled without any valid reason. When i tried contacting go air customer care to know the reason behind cancellation they are not giving valid reason. Then i asked them to provide alternative solutions...

If you have booked ticket in this airline then be ready to receive a call exactly 7-10 days before your travel date saying the flight got cancelled.
Not once or twice this happened with me but 5-7 times without fail..i stay in a place where i dont get much options to choose other airline and unluckily i have to book ticket in go air.
I called the customer care and asked him to connect this call to a higher authority and as expected...

I lost my blackberry blazer on flight no. G8-384 mumbai - goa 22.05 dep dated 10th feb 2019. Seat number 24a & 24b the jacket was kept in the above bin. I forgot to take it after landing. Kindly contact on the details given below if you find it. Tel - [protected] email - sushant. [protected]@gmail.com
Address - the salvation army room no.2
Mumbai central....

The expectation from this complain:
- rebooking for 21st feb, flight from bangalore to delhi for 07:45am or equivalent money so that i can book the morning flight from indigo or other services as the cancellation is from goair, wrong booking is done by goair customer care, and not handling the case on time is from "anmol kumbhar", goair customer support executive. And superviser "sangram kharat" didn't bother to talk with me or call...

Please refer to the pnr mentioned. This direct flight was cancelled by you for which i got a message yesterday evening. Today when i called you toll free no:, it took almost half an hour to connect to a person to talk about this issue. What was more disturbing was to hear the options and facilities for us to fly from patna to bangalore. No direct flights were offered to us, and even foe indirect flights (Via delhi he mentioned) your spokesman...