Godrej Appliances Complaints & Reviews

Sir, i was bought a godrej edge pro fridge on 12/10/2021. But on 22/08/2022 my fridge has to face deep fridge gas leakage problem.Technician visited and checked and said it's a physical damage and all are chargeable ..but my fridge is in one year warrenty period...your technician is not written to give me what he is to say.please resolve my problem..

It has been more than a couple of months since the problem with the washing machine started. The drain switch was not working. We made a complaint with the customer service, they came and fixed it. After a few days the water started leaking and because the service center is adjacent to our house, we went to the service center and told them about it. They came and inspected it and asked us to call the customer service department and make a formal complaint. We did it. The technician came in after a few days and replaced the spring and associated thing. While working he broke a small part of the hinge of the washing compartment door and so now the door doesn't hold up without support. Since that day we have not been able to use the washing machine as the water doesn't drain anymore. They asked us not to file a new complaint as they will come and fix it on their own. Its been more than a month and nobody has yet turned up to fix it. This has caused a lot of distress to my mom.

Hi
I bought a Godrej Mosquito Hit Racquet from Flipkart. The bat stopped working after 5 months and I was well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement and address confirmation email there is no action for the past 4 months.
I have not received any further call or email after the acknowledgement email.
When I call customer care the call is disconnected.

Invoice number : FABVQ[protected]

Thanks,
Kapil

With Godrej I faced warsh experience the people can't contact me aur submit their report to their company that I don't know it's about to week ago I complaint but there is no resolution till now

Purchase new godrej fridge 2758 25 HI AQ BL[protected]FR01717 on 14.08.2021. After purchasing new fridge I made complaint 3 times for not properly cooling. Every time Engineer/Mechanic comes and temporarily do some arrangement for cooling but after 2 or 3 days the status que. We are not able to use this new fridge as it is not cooling. What should i do?

Hi,

I had bought this refrigerator on 9th of March2022.

In due course of time, I have observed that, there is a damage (CUTOUT) in the Gasket, where the Door seals.

I logged a complaint in your Whatsapp and the Call No : N[protected] & N[protected]. Today service technician visited and mentioned that the Gasket doesnt cover under Warranty. Its bit strange that the Gasket is Prime part and not covered under Warranty and its been only 3-4 months of Purchase.

Let me know, why this was not covered under Warranty and I would like to escalate this issue, as I would need the replacement of the Part in free of cost.

Its making noise and not even making ice from day 1.
And noise is very loud comparely other company refrigerators.
i dont want others to buy such model. they even not attended and entertained by godrej company.

I had purchased a Hit mosquito bat from Amazon in the month of June 2022 however the same stopped working in less than a month. Since Godrej provides 6 months warranty on the product I raised the same with Godrej on 18th July 2022 and the same was accepted on 21st July 2022 for a replacement wherein I was informed that the defective product will be picked up in 10 days and a new product will be delivered however nothing of this sort has happened. I have written innumerous number of emails to Godrej however they have never ever bother to reply to me and its almost impossible to get in touch with a representative on their customer care line as they work less than Government job timings and whenever you call, all executives are always busy. Its a pathetic system they have created. They sell these defective mosquito raquets at escalated prices due to the brand and dodge customers this way after by trying to evade warranty. Pathetic company pathetic service and they have put details like culture and value on their main page of their website. They dont care about their customers at all, just concerned about the sale of the product and after that treat you like you're some piece of trash.

Hi
I bought a Godrej Mosquito Hit Racquet from Amazon. The bat stopped working after 5 month 10 days and I was well within the warranty period. Also i have emailed to customer care but they are not responding and my warranty about to expire

Invoice Number FAMA53030
Order id[protected]

I purchase the refrigerator on march, 2021 and problem found in July, 2021 that is refrigerator was not cooling, and now same problem found, but my warranty not cover, did I pay for this faulty material every year?What kind of product godrej provided that every year I have to pay ?its fault elements. Thats why did I buy godrej product?? Please do something for my product immediately.

Dear Sir/Madam,

With reference to the above subject, I hereby state that we had purchased a Godrej split ac 1.5 ton from reliance digital store sri ganganagar on 15th aug, 2019.
The product ran effectively for one year.
We also had AMC for the product. But the product started to give Error E6 in the second year. We approached the toll free number and lodged a complaint regarding the same. The service center took 15 -20 days for it to repair. Any how the ac was okay now.

Now, in 2022 the ac started showing the same error E 6, we again lodged a Complaint on the toll free number of Godrej on 23rd of July, 2022 CIN 396. The service center staff came twice.

For the first time they denied accessing the ac saying that's it's late because they came in the evening around 7:30pm. We insisted them but they rudely said it requires more than 2 hours and we need to go home. My question was ; why did they visit us at that time even if they won't check what's the problem?

The second time they approached on the next day, they just took a look over it and said we need to change the PCB of this ac. But that will come from Mumbai as we are out of stock. They asked us to wait for 7 days.

On my request, they visited us for the third time and the ac started working after they did some check up. And they asked us the CIN number because the ac started working we gave them and they closed the complaint. But after some hours the ac again started showing the same error E 6. We called the service center manager, he said the PCB needs to be changed and we'll change it in 10 days. Now as on today 31st July, they're still saying it will take 3-4 days to change it because it is not in stock.

We're so frustrated, in this season of humidity and hot weather how are we able to survive ? If the Godrej company really needs that much time then they must provide us a standby product for the time being.
Now, I am going for consumer forum to lodge the complaint for the product as well the mental harassment it has caused us in these past days.

Regards

S.P Grover
[protected]

Hi
I bought a Godrej Mosquito Hit Racquet from Amazon. The bat stopped working after 15 days and I was well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement and address confirmation email there is no action for the past 10 days.
I have not received any further call or email after the acknowledgement email.
When I call customer care the call is disconnected.

Invoice number : # FAJBRU[protected]

Thanks,
Sai Kiran

I bought washing machine in April 2019 with 5 year warrenty… But it's wash motor not working since last 17 days (4th of July, 2022). A complain has been lodge for same to customer care on 5th July 2022. It was closed without giving any solution by GODREJ side. I have again lodge complain for repair of same. But in last 16 days no person came to check the problem & solution? Every day this person named Vinod Joshi from Udaipur Contact-[protected] saying I will come tomorrow… after two days… on this day, on that day. It has been 16 days and still he is saying same. After calling to GODREJ customer care, he is saying the complain was closed both times from customer side. I'm the customer, without my consent and without information to me they have closed complaints twice on that way. So the GODREJ customer care saying to lodge one more complain for the same problem that is not addressed even one time. GODREJ don't say about stipulated time for that warranted problem solution, Does this mean they will solve problem after one month or after one year, and meanwhile we have to make complaints several times and they will close our complain several times.

Hi Godrej

Purchase a new dishwasher and it's decided to stop working just after 2 months so raised a complaint to fix the issue in the month of May and since then it hasn't been fixed. It's still under warranty but the local 3rd party service centre in Hyderabad
Sales Manager : Matthew - [protected]
Service Centre : Ravi - 0091 [protected]
Fake Engineer : Krishna - [protected]
Complaint number : 494495

I've got 6 month old baby and it's really hard to handle the kitchen without Dishwasher but these people they completely ignored and neglected the repair request.

I've raised several complains on the help line but nobody calling back for an update for assuring for the repair.

I don't think Godrej should hire these people to bring it reputation down.

It's been nearly 3 months now and they have failed to fix the problem.

I would like to request the SLT or Senior Management to please resolve this issue for me.

This is first time I've purchased from Godrej and so far it's really disappointing experience.

Please call me on [protected].

Thank you
Customer

I have godrej Microoven and I found insect inside
This product used for Food heating, then how unhealthy is it
How this company play with hygiene of common people of our country
I need to make complain to godrej under Food Safety act

I had bought the Godrej refrigerator in Dec' 20.Till now i have paid 5000/- in last 3 months first time the fan went bad and now the PCB is faulty. Godrej product not good for me

Godrej spilit ac has problem. Godrej service boys had checked ac for 5-10 min taken 600₹+ charges and no services provides just given verbal solution as now no problems will be arrived- gondia godrej services providers are wrost as then have checked we again contact same day they didsnt responded now its 2 month still just saying we will come etc... Uneduacted people are kept for service.. Just selling product for selfieshness no services providing.. Kindly look over this issue if you cant give service better shut your business in gondia go out of this city..this type of company dont deserve single peny of customer. Having regret of purchasing godrej product.

I had purchased a refrigerator before 6-7 years.
Followings are some details:
221 CT IN ORCHID
16F1 T R600a
[protected]L17

Respected sir/Mam, the fridge has some issue now which need to be repaired but I’m in need of its duplicate bill.
The mentioned product was purchased from DABAS ELECTRONICS BAWANA DELHI 110039.

Dear Godrej,

I have Purshase Godrej ac in june from Hari om Electronic uttam nagar.Ac not getting Cooling from 10 days. very bad product purchase totally waste of money.this is a new product and only i am using 5 to 6 hours in daily bases. ac performance is very bad and i am saying to all dont buy godrej AC . pls help to resolve my issue as soon as possible . in my spilit Ac indoor unit getting some noise. my family is not happy from this product.

Ac details
godrej
GIC18TTC3-WVB
SERIAL NO[protected]SA12141
PRODUCT CODE[protected]SD00985

Hi, i have bought a fridge from Guwahati Assam were within 1 year the gasket of the door opens up automatically and doesn't gets cool and water drop let's gets accumulated all over the freezer body. After complain many people came tried everything however couldn't resolve at last 1 senior trainer came Mr.Amrit & Debasish Goswami came and said they cannot resolve it and they will send mail to concern team where they will replace the fridge after deducting some amount however after continuous follow up for 3-4 months came to know he left company and again nothing happened. When I called Godrej customer care for status or what can be done now they straight forward denied about any past complain where as I have the complain number (G[protected]). When I asked them to provide nodel desk email id they didn't provided. I spoke with Agent Ankur & supervisor Ajay however they didn't helped me.