Godrej Appliances Complaints & Reviews

Fed-up wth customer care of Godrej. My fridge was repaired 3 weeks back but till date they have not provided any bill. I have called customer care more than 40 times and every time they have promised me that the same will be resolved within an hour but. I have already spend 3950 without any bill hoping that it will come but..The fan was replaced and I was told that it's warranty is for 5 years but no warranty card was given. Neither online nor offline bill was provided.

Please help

Sthavir Kale
[protected]

I am using godrej ac for four years. It is frequently cleaned and maintained. It suddenly stopped cool air. I made a complaint to godrej, the technicians come and told it is repaired at shop. They took and told front coil damaged so it will cost Rs.16000/-. I get it repaired in the end of October 21. I run it for oneday and switched off due to cold weather. I when switch it on in March 22, I again faced same issue. I made a call to godrej technician, who comes and told there is a small leakage and he repaired it for Rs. 2650/- paid. After two days I am facing same issue, even after spending appx Rd..19000/-

Iam malar from chennai. Today I service my washing machine . Realy iam very disappointed with the service. He charged more fare and took more time. I thought he doesn't know the service. Please enquire my problem.

Godrej
model /year :- RD EDGE 185 E2H 2.2/2017
Type :- Direct Cool

Front panel display blue light blinking in all modes continuosly

Respected Sir,
On 10th June 2020 I purchased a split air conditioner which was billed Rs-26, 916 /- from popular online selling platform Flipkart. The installation and demo of the purchased unit was done by your company for which I paid Rs-3500 /- [ 10 meter extra copper pipe+3 meter extra drain pipe + standard installation charges ]. Also I was informed that the company provides 1 year warranty on the product. After installation the air conditioner unit was working fine and there were no issues.

But on 24th April 2021 the air conditioner unit suddenly stopped providing any cooling effect. So the product being under warranty I registered my first complaint through your customer care number. The executive there registered my complain and after few hours the technician from your company arrived at my location. After proper inspection he concluded that the air conditioner has no gas inside the compressor and so he will refill the gas and look for any the reason why there is no gas inside the unit which will fall under warranty and no charges will be taken by your company.
The Technician dismantled the whole indoor and outdoor unit and started to check for any leakages with soap-water solution. After spending approximately 6 hours he was not able to find any spots from where the leakage was happening and concluded that there is no leakage. He told that, he has tightened the pipe connections near indoor and outdoor unit and refilled the unit with gas. He also added that now the unit is working fine and there will be no issues anymore.

On 18th May 2021 I registered my second complaint on your customer care number because of the same issue happened again and the unit started facing issues in providing cooling. On the same day my complaint was registered and I was appointed a technician. The technician arrived at my location and after inspection said that there is no gas in the unit due to which the unit is unable to provide cooling. Also, he added that he has to again refill the gas and look for core of the problem and if the unit still faces the same problem, he will raise the request for replacement of the unit. Agreeing to the technician’s argument I allowed him to carry out his operations for the same. The technician this time again dismantled the whole indoor and outdoor unit and started to check for leakage with soap and water. After spending six hours approx he was still unable to find the leakage and concluded that the leakage must be very small and should be at the joints of pipes at indoor and outdoor unit. So he cut a section of pipe and rebuilt new joints and tightened the joints with new Teflon seal tape. As well, he filled the unit with gas and the air conditioner was now working fine.

On 5th June 2021 the air conditioner again stopped providing cooling and so I registered my third complaint on your customer care number; remember the product is still under warranty and this is the third complaint already. The appointed technician arrived at my location and after proper inspection he argued that the problem is still same so he has to again dismantle the whole unit and look for the same. Refusing to his argument I asked him to let me talk to the branch manager instead. So, he provided me with the branch manager’s number. I requested the branch manager to provide replacement of the unit. The branch manager being ridiculously rude said that he will not provide any replacement and the only thing he will do is just repair the product nothing else.

Due to this rude behaviour of your company professional and less skilled technician staff I did few mails to the company in whose reply I received a call from the concerned professional. The executive said that he will provide replacement of indoor unit copper coil and outdoor unit copper coil in which I will be charged nothing as the complaint was not resolved under warranty period. After a month I received a call from the rude branch manager and he said that he will just replace the indoor unit’s copper coil but not the outdoor unit as well. Even if the company has sent both indoor and outdoor unit’s copper coil, he will just replace the indoor unit copper coil and I will be charged for fitment for it as well.

Completely rejecting to his argument, I said that there is no need for him to replace any of the coils, I will talk with the company Professional instead through mail as my complaints were under warranty.

Again, I did few mails to the company regarding the problem but this time no response was received by me and after a week I received a SMS from your customer Care number that my complaint has been closed even when my problem was not resolved in anyway.

The refrigerator was purchased on 13 January 2021 and it has 10 years of warranty and stopped working since 20 February 2022.
the shopkeeper has behaved rude by saying that we don't have any of your records and denied to provide any service.
kindly look into this matter and help us by providing your services at earliest as we are suffering a lot.
is this Godrej service so how people will trust on this brand where they are unable to help their consumer.

I bought Godrej double door fridge 3 months ago and its not working since day 1, raised multiple request and all the request have been closed with reason as customer is not available, but technian visit was done a week ago, told us that, he will be back once parts get available and no deadline for that, it may takes 2-3 months also and he closed the request with reason as customer not available. this is very pathatic, shame on you Godrej compliance, even your customer support executive is against the customer and unable to provide the any confirmation that they have closed the request saying that customer is not available. will your repair the fridge? OR can i go ahead the #scrap#newgodrejFridge/worth less than 100 years metal cupboard??

Dear Sir,

I am writing this mail of reference of complain number Z[protected] against Gogrej refrigerator (bill enclosed).

The technician visited at doorstep and ask for change the fridge compressor where same is falling under warranty. According to him water inhale in compressor so it not cover under warranty, so my simple question is this did we pour water in compressor ? is this our fault? What is the benefit of purchasing inverter compressor 5 star fridge. Stop making this type o[censored]se less product.

Also the technician come to door step and ask for visiting charge in quickly, I request him to fix the issue but he ask for bills for discussion further with company & he call tomorrow and tell us to warranty not cover, where bill was not shared by me.

Sir, I am long stay with Godrej and we believe your product and service but this is not justify as a customer. However I paid visiting chares so I need to fix the same by you only and will pay all the charges but kindly look at your service department.

Hope for positive response.

Nilambar Sinha
[protected]

Dear Sir/Madam,

i had Purchased a Godrej Refrigerator model no-GODREJ REF RT 241P 3.4SIL GLZ on Dt 06/04/2018 from Snehanjali Electronics & Trading Pvt Ltd vide Invoice No-NSPT/058/2018 A DT 06.04.2018.My refrigerator is under Warranty still the Godrej Company is not Repairing My Refrigerator. Please do
the needful & please solve my Problem.As i know Indian Consumer Complaints forum are solving various Problem of Common poor People thats why i am seeking your help.Please Do needful.
My name is-PRUTHIRAJ DAS
MOB-[protected]

I bought a Refrigerator model RD Edge SX 185 CTS 2.2 in june 2017 from sargam electronics Rohini sec-17.
Some days ago my Refrigerator Stop working the compressor of Refrigerator not working and compressor is under 10 years warranty.
But I lost My Bill for warranty claim.
Can you please provide me a duplicate bill of my Refrigerator.
Some details:-
Buyer name :-Usman ali
Refrigerator Sr.No.[protected]
Buy from: sargam electronics Rohini sec-17 Delhi.
Please provide me duplicate bill.

Dear sir, this complaint is in regards of Godrej Fridge.
We have been using this fridge from 2014 and this fridge has burnt even it has 10 year compressor warranty. As per the telephonic discussion they are not taking this case seriously . This was really as dangerous for whole family . this case is around 5 am in morning at 9 January 2022, and all family members were sleeping on the same time, this is very fortunate that I awaken and seen the scenario otherwise it could be a very serious for my family .

Godrej Fridge, V guard stabilizer, some of our kitchen storage containers, cook wares etc burnt in this incident. Also our walls and tiles are also damaged and whole kitchen turns to black due to the burn which leads to a complete painting of our kitchen and near by rooms.

We want a new fridge otherwise we will make a case against the godrej for all our loss which is happened in this case.

Date of the incident: 09/01/2022
Complaint call no: O[protected], CSN is 323
Consumer: Thressiamma
Dealer: e Planet Iritty, Kannur Dt, Kerala
Type: Godrej eon double door
Model number: RT EON 260 P 2.3/2014
Date of Purchase:05/05/2014
Compressor warranty:10year

Take this matter seriously .I am attaching pic/video of this incident for your reference.

Double door fridge purchased from company through JK MOTORS Srinagar Kashmir during 2018, got damaged during fire incident in 2019 Company approached for repairs. Repairs done partially amount Rs.4000 charged in full compliant lodged repeatedly vide call nosU[protected] 02.03.20 U[protected] 18.11.20 U[protected] U[protected] 11.11.21 U[protected] U[protected] and so on but the issue handle fixing still unattended.

We bought Godrej locker few months ago but it’s key lock got broken in just few months within warranty and guarantee period

I had purchased a godrej refrigerator on[protected] from flipkart.. At the time of delivery the refrigerator lock was defective and the door could not be locked due to that. I had lodged a complaint at the customer care services of godrej that very day. They assured me that the lock will be replaced within 2 days. A mechanic was sent and he took away the defective lock by saying that he will replace the lock the next day. However since then 2 months have passed but despite of calling him repeatedly the lock has not been installed and as a result I am unable to lock my fridge door. Kindly resolve my problem ASAP.. Thank you..

I had buyed refrigerator online. For demo purpose godrej engineer bhad come. He asked us to buy stablizer which we buyed. But the stabilizer stops working after few hours. After continues calling the service centre send the engineer. He changed the stabilizer but again the same problem continued. Again after 2 weeks the engineer visted inspire of calling every day. Then he said we have earthing problem, which we solved by calling the electrician. But still the problem continues. Now they are giving us the other reason. But not solving the problem nor refunding our money.

I raised a service request - URD388915B on 05th Oct, 2021.
The Service Man - Mr.Salman (+91-[protected]) came and resolved the issue by replacing a Sensor and charged us Rs.3650 but he didnt provided us the receipt and assured us that he will send it tomorrow but till now he has not given the receipt and now my refrigerator started malfunctioning again the same way.
I called him again but he is skipping my call and trying to assure me everytime that he will check the refrigerator again(with visiting charges) and then he will handover me the receipt also.

My refrigerator started malfunctioning again the same way.

I think he has cheated us with FAKE Product.
Can you please assign any service man to cross check his service credibility ?

Freezer is not working due to this reason fridge is smelling. Kindly visit.

Im buying godrej eon refrigerator more than 6 to 7 year ago..after one week starting very noise in godrej it's like water pumping motor sound then im informed to customer service there is no response then also informed more than 15 times no response still im suffering that.. so I suggested don't buy godrej product

Dear Team,

MY Microwave Over GMC 32A Model Microwave Oven is not working. when checked with Local technician he said Control board faulty. i searched both online/offline for the same. but couln't able to find. kindly help

[protected]