Godrej Appliances Complaints & Reviews

Some motor sound complaint and system complainy

Gd morning sir ji, I have godrej company deep freeze before 01 month after 15 day then not working and I'm call to customer care and register to complaint, complaint no [protected] on 15 Jun and till date not solved my problem and company staff not picked my call, I'm many time to call coustomer care, No solved my problem new deep freeze before 01 month only

The refrigerator was not working fine since the beginning and we had requested exchange or replacement, but your technician ensured that this problem will be solved hence, no replacement was done.Of late, we are still facing the same issues, it has developed problems regarding its functioning. Fresh fruits and vegetables are getting spoilt within a day
Curdling of milk and freezing of ice on food items . The refrigerator was bought with a warranty of one year. Since it is still in the warranty period, i complained in your customer care and we are not satisfied they sent people to repair it but its still the same. We tried to reach your toll free number which says that the complaint has been closed by the technician but the problem is not solved.

Date of incident: 15/06/2021

I have asked godrej appliances to install my godrej AC which was being moved from my old house to new house. The technicians came for the installation and performed the installation. They have charge me 3800 rupees for installation and a couple of meters of copper pipe. They said the AC has full gas and no need to refill.
The AC started leaking water from the front unit in a couple of days and they came back again and fixed it. Again, AC was cooling till that time. After a couple of days again, the AC stopped cooling and I called the technicians again. They said the valve is broken, we need to install the valve and refill the gas and are asking me 4000 rupees again.
There was clearly an issue with the installation which caused the issue within a week and now they are refusing to take responsibility and charging me again for the problem they created during installation.

I bought a godrej edge neo 5star fidge on 28/5/2022. Then I see sweating problem in my fridge. I complain two times. Two times the technician comes to my house. But they could not solve the sweating problem of my fridge. The second time the technician came he said it was the problem of door gasket. And he went on to say that he would change it. But still he has not come to change it. And did not have any contact with me

Hi,

I purchased 3 godrej Ac (one window and other two spilt 1.5 ton ) and they are consuming 2200, 2300 watts per hour regularly from day one, oneetechnician visited and he said that these ACs are faulty and said company will send some person to resolve the issue, I have complained multiple times in godrej customer care regarding the same, but they are not providing any resolution .
Worst customer support from Godrej.
Replace all 3 AC or return my money.

प्रिय महोदय
आपको सादर अवगत कराना हैं कि दिनाक 15 मई 2022 को एक डी फ्रीज गोदरेज कंपनी का ताज इलेक्ट्रोनिक्स पोस्ट ऑफिस रोड एटा से खरीदा था लगभग दस दिन बाद ही इस फ्रीज में कूलिंग की समस्या आने लगी मैंने कई बार ताज इलेक्ट्रॉनिक से और कम्पनी के सर्विस सेन्टर से सम्पर्क किया लेकिन अभी तक समस्या का समाधान नहीं हुआ हैं
आपसे अनुरोध हैं कि उक्त समस्या का समाधान कराने की कृपा करें |
धन्यबाद

Very bad experience with Godrej support staff.
I had buy AC last season(july 2021). This season I am facing an auto cut issue In AC(after 10-15 min AC closed), I filed a complaint regarding the same last Sunday(5 June 2022)but till now no one visited to check the issue.

I am very frustrated now to call every day to ask the same thing again and again(when the agent will be visited, every time they said very soon but how soon).

Dear Sir,

I have complaints about the issue of water flow in the cooler.
My registered complaint number was X[protected]. Service technician visited my home and changed the cooler motor pump. After changing they shoot videography .
If you see in the video one side water flow is slow-average and another side water just dropping except 2 o/p pt. Godrej service technician without my concern and taking CSN number they closed my complaint. Now they don't pick up my phone.

Day before yesterday dated 05 June 2022, Registered new complaint [protected] for the same issue.
No one has contacted till now. Could you please look into it .

I am harassing more than one month from Godrej technician and service person. I bought new cooler for summer and you know after summer it is no use for me.

My address :
Saurabh Singh / Amit Singh
Jamui -811307
Bihar

Thank you very much

Cooling problem in godrej refrigerator . Same problem we facing again just after in 2 months .Is this how you all are providing services..

Gas kut door issue.. poor quality of product.. please check in priority
Date of purchase :11 05 2022

Ch paramesh
[protected]

Our fridge got burned

Dear Concerned,
I am writing this with great anger. We had bought front loading washing machine from Godrej and few days back the drum got spolit.
We sent it to service center 12 days back and the service center still says the drum is stuck in Kocchi and sometimes its in Bombay.
You have 2 days with you to resolve this issue and get back to me. I am from USA and I will make sure none of my colleagues buy your appliances

Please respond back with some genuine response.

-Vasundhara Acharya

Hi Team,

I bought new single door refrigerator for Rs 16, 450 from Godrej via Amazon on 3rd April 2022.

The door of freezer broke 2 days ago when we simply opened it.

Now Godrej is demanding for Rs 550 for replacing this freezer door stating that plastic is not covered under warranty.

Does it mean Godrej has advertently used cheapest quality plastic in freezer door of brand new refrigerator which will break every 1 or 2 months and Godrej will keep on looting me for Rs 550 throughout my life as long as I am using this refrigerator ?

I paid Rs 16, 450 which itself is very high amount considering it is only 190 litre refrigerator and Godrej is still trying yo cheat me.

I have attched the pics.

Please help.

Regards,
Manoj Mal

Hi Team,

I bought new single door refrigerator for Rs 16, 450 from Godrej via Amazon on 3rd April 2022.

The door of freezer broke 2 days ago when we simply opened it.

Now Godrej is demanding for Rs 550 for replacing this freezer door stating that plastic is not covered under warranty.

Does it mean Godrej has advertently used cheapest quality plastic in freezer door of brand new refrigerator which will break every 1 or 2 months and Godrej will keep on looting me for Rs 550 throughout my life as long as I am using this refrigerator ?

I paid Rs 16, 450 which itself is very high amount considering it is only 190 litre refrigerator and Godrej is still trying yo cheat me.

I have attched the pics.

Please help.

Regards,
Manij Mal

Hi.

I have raised an issue for outdoor making loud noise, the issue remains the same, post this the AC has stopped cooling.

Service center is too pathetic and unprofessional who has no sense of talking to the clients.

They only talk about the payment and money related. But nothing to do on the customer satisfaction.

Truly unprofessional

मैं कृष्णा द्विवेदी निवासी खोवा मंडी शीतला माता मंदिर के पास जिला सतना राज्य मध्यप्रदेश फोन न. [protected], [protected] हूँ। मैनें R C Sales & Services (Owner Rakesh Chaddha)से दिनांक 31 मार्च 2022 को GODREJ REF RT EON 358 B 25 RCI BONY BATCH[protected]FR00378 खरीदा है जिसका बिल मेल में Attach है। मैनें जब से यह फ्रिज लिया है तब से फ्रिज मे कोई न कोई समस्या बनी हुई है।

पहली समस्या फ्रिज में कूलिंग न होने को लेकर हुई जिसकी कई बार कस्टमर केयर में शिकायत दर्ज करने के बाद हमारे को फ्रिज की सर्विस प्राप्त हुई परंतु उसके बाद भी फ्रिज में कूलिंग नही आयी फिर से शिकायत करने के बाद उसके कम्प्रेशर में बर्फ जमना बताया गया जिसके बाद फ्रिज के प्लास्टिक कवर को खोल करके उसको सुधारा और 8 घंटे तक फ्रिज खुलवा कर रखा, फिर भी हमारी फ्रिज कुल नही कर रही थी फिर कस्टमर केयर में शिकायत की गयी जिससे जिले के प्रोडक्ट हेड(Nasid Khan, Abdul Sameem Khan urf RAJA ) को बताया की आप सुधार कर रहे है पर इसमें कुछ सुधार नही हो रहा है आप हमारा फ्रिज Replace करवाईये परंतु उनके द्वारा हमारी बातों को अनसुना किया गया।
नोटः एक महीने लगातार 4 से ज्यादा बार शिकायत दर्ज करवायी गयी।
सुधार करने के बाद दूसरी समस्या फ्रिज का बल्व फ्यूज होने लगा जिसका Replacement उनके द्वारा लोकल बल्व से किया गया फिर सुधार हुआ लेकिन कुछ समय बाद फिर से बल्व फ्यूज हो गया और कस्टमर के सामने रहते ही उनके द्वारा तीन बल्व फ्यूज हो गये और फिर सर्विस प्रोवाइडर द्वारा लोकल बल्व लगाया गया और इनके द्वारा कहा गया कि फ्रिज के लाइट का पैनल चैंज करेंगे जिसके लिये हमने प्रोडक्ट कम्पनी में Order कर दिया है एक दो दिन में प्रोडक्ट मिलने के बाद फ्रिज में लगा दिया जायेगा परंतु सर्विस प्रोवाइडर द्वारा आज दिनांक तक कोई Action नही लिया गया।
नोटः एक महीने लगातार 4 से ज्यादा बार शिकायत दर्ज करवायी गयी।
तीसरी समस्या फ्रिज के डोर की रबर खुल गयी है जिसके कारण फ्रिज बंद नही हो रहा है। जिसकी कम्प्लेंट कस्टमर केयर में की गयी। जिला के सर्विस प्रोवाइडर द्वारा चैक किया गया परंतु उनके द्वारा कोई उचित सुधार नही किया गया जिससे हमारे घर के सदस्यों को डोर में लगी रबर को खुद से चिपकाना पड़ रहा है परंतु उस डोर में पानी की बोतल रखने पर डोर की रबर निकलने लगती है और डोर बंद नही होता है। इसके लिये कस्टमर केयर को फोन किया गया जिसके बाद सर्विस प्रोवाइडर द्वारा कहा गया कि आपके फ्रिज में कोई ऐसी समस्या नही है परंतु समस्या को उनके द्वारा नही देखा गया फिर हमने उनसे कहा कि फ्रिज Replace करने का तो Abdul Sameem Khan urf RAJA की हम इस फ्रिज के गेट को चैंज कर देते है परंतु हमारा फ्रिज लिये हमें 2 महीने भी पूरे नही हुये है और आप फ्रिज का गेट चैंज करेंगे इसका हमने आपसे नियत हल मांगा है न कि बार बार परेशानी। परंतु Abdul Sameem Khan urf RAJA द्वारा बोला गया कि हम कल बात करते है और जब उनको आज फोन लगाया तो उसके द्वारा कोई हल नही बताया गया।
प्रोडक्ट डीलर भी समस्या को लेकर गंभीरता नही ले रहे है। क्योंकि उनके द्वारा भी बोला जाता है कि आप पहले Customer Care में शिकायत करें फिर हम कुछ कार्यवाही करेंगे। जिला सतना के सर्विस प्रोवाइडर Abdul Sameem Khan urf RAJA द्वारा सर्विस पूरी न करने पर भी शिकायत को Close कर दिया जाता है।

महोदय जी आपसे अनुरोध है कि आप हमारे द्वारा लिये गये फ्रिज को Replace करवा दीजिये ताकि आपके प्रोडक्ट की विश्वसनीयता बनी रहे ऐसी समस्या लगातार आने पर इंसान को अपना काम छोड़कर उस पर लगे रहना पड़ता है जिससे उसका मानसिक संतुलन बिगड़ जाता है। आपसे अनुरोध है कि आप इस पर उचित कार्यवाही करेंगे ताकि ग्राहक की विश्वसनीयता आपके प्रोडक्ट पर बनी रहे।
Last Complaint Registered
Date 21.05.2022 [protected]
Date 14.05.2022 [protected]

Godrej refrigator
Model and year RF EON 255B\2021
Frost free
Gross volume - 260 litre
Storage volume - 238 litre

I purchased a godrej ac 1 ton last yearr
in march..ever since it was installed i raised multiple complaints with godrej that ac wasnt cooling..nothing was done about it apart from filter cleaning everytime..ac genuinely has a prob which has not been adressed till date..now either the company gets the ac functional on its own else i go to cunsumer court n take the complete cost of ac from the company..

In the middle of March, I registered a service request for my Godrej AC (purchased in 2018) by calling their helpline. They registered the request and informed me that the AC is out of warranty timeframe so I will have to pay repair charges. I was okay with that. I also paid Rs. 650 visit charge for the technicians. They fixed it and left but the AC stopped working within 3 hours after that point. Then they sent someone again the next day and said they will have to take the motor and replace it with another one. I was okay with that.

After 4 days they came back with a new motor but that too did not work. This happened 2 more times (with two additional motors that also did not work). By this time the company had already spent more than a month and I had spent more than Rs. 5000. Then they decided to take the entire AC away so that they could test it in their facility. Then they wasted another entire month and after these two months, said the problem was PCB, and then later said even they don't know what the problem is. And every time I tried to call them, one person pointed out another person to call, who pointed out yet another manager to call. And more than half the time, every manager kept avoiding my phone calls by simply refusing to take it, canceling it.

Now they are saying they can return the defective AC back and also return the 5000 I paid, but without any resolution and having wasted two months of my time of hottest summer days without a working AC. Not only that, they said I can pay another 25, 000 rupees in exchange for that AC and purchase a new one. The fact that an AC from Godrej can become scrap metal and its parts are not available in less than 4 full years is surprisingly bad and it might prevent anyone from purchasing from this company in the future. I honestly do not know what to do now, because my original 32, 000 worth of purchase is now garbage in less than 4 years.