Godrej Interio Complaints & Reviews

Dear Sir,



This is to bring to your notice that i had placed an order for a new Zurina King Bed from the Godrej dealers -B.R.Interiors Shop no 3 saouli jp rd, opp andheri sports complex andheri [w] mumbai 58...



When the furniture was delivered to me 25days back, iwe had the workers from the dealership who had essembled it at my residence...Also i would like to state that they took more than 6 hrs to get the fitting done and inspite of the delay they were absolutely unaware of the way in which it had to be essembled...to our utter disgrace, we had immediately updated the dealer of our being absolutely unsatisfied with the service provided.



However since we had already placed an order for another king size bed(Aura) and side table and had made advance payment, we had no choice but to await replacement as promised ...Please note that during the delivery of the aura bed, as per the promise made by the dealer, he sent people with expertise and they also inspected the earlier piece and promised to send the details of the observations so that we could get an replacement...



Till date we are yet awaiting the replacement and are utmost unhappy and dis satisfied with the delay in having our own furniture for which we have already paid...the purpose of having the bed and also, since we have had our guest over is the most embarrasing and humiliating situtaion that we had to face...



The bed delivered is also a very defective piece which is totally unexpected from a brand as Godrej and would request someone to kindly look into the matter at the earliest or else i would have no choice but to approach the consumer court so that our concerns are addressed in a speedy manner...



Would appreciate the concerned authorities to get in touch with us at the earliest for resolutions...



Thanking You,







Shahid Khan

[protected]/124

Have booked Bean bag at Godrej Interio located at Bhubaneshwar. Adress details - Godrej & Boyce Mfg Co Ltd, DI & B4 Sahid Nagar. Booked on 28 June 12, Cash Memo No 02510. They promise to deliver by 2nd July. Called on 3 but could not committed the exact dt. Still we waiting for the product. We have then told them, we will collect from Shop once beaqn bag reach at your shop. Today after 8 days over but we are in dark. To be hounest in such changing scenerio where customer is waiting for Bean Bag is not really unacceptable. Believe us we do not have choice as there was no avaialbility of Bean Bags in Bhubaneshwar. We search lot in diff Mall, Pantaloon shop, Big Bazar, Pal Height, Vishal mall but we could not see avaialbility. Very difficult to digest as waiting for Bean BAG.
1. very poor approach to deal with customer.
2. No customer focus.
3. No commitment.
Pl let me know when we will receive Bean Bag.
contact no - [protected]

Dear jibangodrej,

Your complaint has been closed as on April

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

The complaint number for this is 906956

hi
This is chandu I had recently purchased godrej refrigerator with model no GDE 23C2 on 3/5/2010 and this is to inform you that past 15 days it is not working properly and several times i made a call to customer care and registered complaint and my complaint no is 828048 but i am not getting feed back from them this is the worst service ever seen please resolve this issue before i am going to take further action


with regards

chandu .p

[protected]

my refigerator is not working properly since the day it has been purchased. u cn track the complaint record to check that.v used 2 hv faith in the name of GODREJ. bt due 2 past bitter experience v r loosing our faith.we also have the AMC.bt whenever v file a complain, even whn it is urgent, ur executiv takes 4 to 5 days.n everytime v need 2 call u up again n again to make u wake up.

Dear Mr. Rajan/ Mr. R.Bhatt,
We are thankful for your prompt response but regret to inform you that your technician corrected on 30.11.11 at 1.45 pm but again at 6.30 pm stopped working (please refer Call# [protected], CSN IS 373 Dtd.30.11.11 @ 7pm) which is quite disappointing.
We sincerely request you to get (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) corrected through knowledgeable Technician.

We look forward to your appropriate response.
Thanking you in anticipation of prompt response.

Yours faithfully,
Malti Singh,
Building #: E-7, Flat #: 803, Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.

On Wed, Nov 30, 2011 at 8:35 AM, <[protected]@godrej.com> wrote:

Dear Madam,

We acknowledge your e-mail addressed to Mr. Ravi Bhat.

We are sorry for the inconvenience caused to you in respect of your appliance.

The matter is referred to Mr. Salil Doshi, Dy. General Manager (Service), Mumbai Branch, to ascertain the facts and respond to you clarifying the status. You will soon hear from him.

We assure you of our best attention.

Regards,

Rajan
Godrej & Boyce Mfg. Co. Ltd.
Appliance Division, H.O. Service,
Plant – 11, Vikhroli (W)
Mumbai – 400079


R.V.Singh wrote:
>
>
> [protected] Forwarded message[protected]
> From: R.V.Singh <[protected]@gmail.com>
> Date: Tue, Nov 29, 2011 at 8:45 PM
> Subject: Non proper compliance by your Technician
> To: [protected]@godrej.com
>
>
> Call #: 399063 (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008),
>
> Kind Attn. Mr. R. Bhatt/ M/s Mansi Enterprises, Airoli, Mr. Vishal Shah[protected]/ Mr. Satish
>
> Dear Sir/ Madam,
>
> Please refer to the Service order# 377363 on 22.10.11 (1742), MCO/ 071 during which Rs 1220.00 in cash was collected by your technician but no other fault was pointed out.
>
> Again on 25.11.11 just after a month, for none working Compressor in Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) under 5 Years Warranty Jam to be replaced (In spite o[censored]nder warranty, Ur Technician collected Rs 900.00 in cash (Even after demand for money receipt, the same was not given by your technician???) with the assurance to replace on 29.11.11 but didn't turn up).
>
> This clearly reflects your service department attitude of making money without rendering the services resulting tarnishing Godrej Decades' hard earned image.
>
> Please confirm your action in correcting the faults urgently failing which we will be compelled to take the help of Customer Grievance Forum.
>
> We look forward to your rapid response in immediate fault correction.
>
> Thanking you in anticipation of your earliest response,
>
> Yours faithfully,
>
> Malti Singh.
>
> E-7/ 803/ Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.

Respected Sir,

I have put a Godrej Lock in my house hearing that your locks are the best and no other company can compete with it. There is some problem with the lock. The natural result is that I called up your call centre for lodging a complaint. I lodged a complaint on the 1st of June, 2012.

If your locks are synonym with trust, protection and integrity; your service is synonym with incompetence, insolence and belligerence. The gentlemen on the phone assured me of service in two working days. I received a service call after 4 days and then was told that the pin code does not fall under his area and that he will refer to the right servicemen. That call unfortunately did not come. Further in that day I did received a call for the feedback. On knowing that my problem has not been adhered to. I was assured of a service by 7:00 p.m. on the 5th of June, 2012. Well, the service is still pending.

I further chased up the problem today, 12th of June, only to be told that the pin code of my area has been wrongly written in the complaint. Here I would like to ask that the wrong input was from whose end; the customer who is used to repeating the address of her house along with the pin code to servicemen of household products or the person taking down the complaint; who did not think of reconfirming the address.
I have been told by the gentlemen, a Mr. Dhaneshwar from the Mumbai region, on the phone that I have given the wrong address even though he did not take down my complaint earlier. I wonder how he is so insistent in pinning the blame on me . He went so far as to imply that I have no clue as to where I live. He then took my pin code ( this time the correct one), and then insisted that my street address and the pin code does not exist in Kolkata. Either the pin code is wrong or my address is wrong. I am amazed that the person insisted that I do not know my address, the place where I am living. This person has said that he stays in Mumbai, has no clue about the roads of Kolkata and yet is arguing with me, a customer, that I do not know the street and the area pin code of where I live.
I am even ashamed to think that in this age where service is the name of and mantra of all the companies, Godrej employs such insolent and argumentative officials to represent it. When I asked him if he is arguing with me about my address and my pin code he hung up on me. Well this is the first time that I have encountered a company of Godrej's repute hiring such amateur and clumsy people for its after sale service.

I would like to know when can I expect Godrej to hire some servicemen to sort out my problems. Also would like to know is this the best of Godrej????

The Toll free call centre of Godrej hires impertinent people who are least bothered about the problems of the customers and are rude. The working servicemen are irresponsible. Where exactly is Godrej going in this age of competition, where the after sales service is appalling.

Waiting for the servicemen for the past 10 working days,

Priyanka Goenka
[protected]@gmail.com

Godrej — Sofa Set seat damage

Dear Sir,

I Ankit Chaturvedi, 5/18, Meo Road, Dwarkapuri Colony, Allahabad purchased a Godrej sofaset on 9/7/2011 from Hanumate Enterprises, Allahabad. The seat of sofaset is not in a proper condition. I already complained regarding this number of times but no action has been taken yet. Kindly take immediate & necessary action on this.
Waiting for your prompt & strict action on this issue.

Thanks & Regard's
Ankit Chaturvedi
Contact Number:- [protected]

Godrej washing machine — Washing Machine not working

Service person is money minded, PCB change is the solution for every simple problem

Godrej — Washing Machine Malfunctioning

Sir,
I bought a Godrej make semiautomatic machine from AB Electronics, Mohan Singh Market, R.K Puram Sector-1, New Delhi on 11-Oct-09. Since very first use the machine is making a audible noise, on complaint the dealer said he has forwarded the case to company and send his engineer for inspection, on inspection the engineer told me that there is a problem with the gear system of machine and hence the whole unit needs to be replaced. On the next day the company engineer after getting report from dealer engineer said that they will change only faulty part(Gear System) and that too within next 2 days, Now my question to the company and their dealer is if i had paid whole for a brand new machine why should i get a repaired machine which is malfunctioning since i removed its packing cartons. Secondly its almost 2 weeks since i lodged the complaint and till now nothing has happened.
Dealer and the company are not cooperating and its only the customers who are at the receiving end.

Godrej Complaint Number: 248538 Dated 12-Oct-09

Kindly help us so as to make use of our rights as customers of having quality goods.

Regards,

Rajiv Pundir
[protected]
New Delhi

Godrej washing machine — Washing machine in the dryer of machine is not working

I have bought Godrej washing machine n the drier of machine is not working. Every time I complaint the Technician comes and addresses the problem. Next time it is the same story.
I have complain three time to customer care n the engineer visited twice both time he said I’ll come tomorrow with new motor.
But still I’m waiting for him when I’m calling him (Shakir [protected]) he is saying register compliant again. I’m totally fed up with this washing machine n I request you to pls help me for same or last way is left Consumer court.

Compliant No: 260919,153920,171070,255476

Thanks & Regards,
Ajit Mishra
[protected]

hi,

we bought a fully Automatic washing machine and since then we are facing lot of problems with our washing machine.

we called up the customer care person, they came and within 6 months almost all the parts have been replaced in th machine, still the problem exists. the dryer is not working. everytime we put clothes in the machine, it just washes and rinse the clothes, but never dries the clothes.

Customer care people too dont have much knowledge on this and the problem exists.

is there a way to exchnage the washing machine, i dont want to continuew ith godrej washing machine, its quality and functioning is too low compared to other washing machine.

Reagrds,
Rashmi
mobile-[protected]

Sir,
My washing machine's washing box water is going in dryer and I unable to stop it. So we cant get both work together, washin and drying.
so kindly send some body to correct it.
I have no contact no of your customer care.

Thanks
Arun Kumar Rai
+91-[protected]

dear sir,
my washing machine clothtub is not working few day waranty have finished. iam monika sharma
my mobile no[protected] address-61 ami chand khand giri nagar kalka ji 110019.my wasghing machine
GDS950 9.5kg purchased 2010 send enginer time 2pm to 5pm we avilable at home

Godrej washing machine — Quality

I have recently purchased two products from Godrej. 1) Micro Oven; 2) Automatic washing machine. Both of them failed miserably within two days from installations. Washing machine calls for replacement.

I want to know why Godrej had failed to detect the fault at the final stage of testing. If two products procured from two locations on different points in the time space fail, then there is serious issue.

I request others to share their views in this regards...

Dr. C Sarkar

Godrej washing machine — After selling services

I had give a Complaint of Washing Machine not spinning Properly on 02/03/2009 to Local Shop Radhika Shopee at Pimpri, Pune -17, Maharshtra. Many times follow up & communicate on telephone, they had not given satisfactory answers & disconnect the line. I am asking for Service centre No. they had give Tel. No. 24570365 . I face the same problem from Service Centre. They have not control on their repairman. In Shot " TOTAL BAD SERVICES".

I purchased GODREJ WM:GDS950 WASHING MACHING FROM ARVEE SALES AGENCIES II-J-15 CENTRAL MARKET LAJPAT NAGAR NEW DELHI VIDE INVOICE NO.K940 DATED 31.8.09.

AFTER 6 MONTH of purchase THE TIMER OF THE MACHINE BECAME OUT OF ORDER AS A RESULT WASH TUB IS MOVING IN ONE DIRECTION CONTINUOUSLY WITHOUT MOVING REVERSE.

I LODGED A COMPLAINT TWICE VIDE COMPLAINT NO.289293 AND 111804 DT. 11.3.09, THE COMPLAINT IS ATTENDED ON 13.3.09 WITHOUT DOING ANY THING EXCEPT SAYING THAT TIMER IS TO BE REPLACED NEXT TIME.

THEREFORE SINCE 13.3.09 NIETHER ANYBOADY IS HEEDING TO THE PENDING COMPLAINT NOR ANY INTIMATION IS RECEIVED FROM GODREJ.

THIS IS A VERY NEGLIGENT SERVICE BY GODREJ WHO REALISED ME THAT I SHOULD NOT PURCHASE ANY PRODUCT FROM GODREJ IN FUTURE.

ramesh-[protected]

Godrej — Defective Washing Machine and poor after sales service

Seeking an immediate redressal of our problem of malfunctioning of front loaded fully automatic washing machine (Model No - 7501) purchsed from Divya Electronic, Mayur Vihar Phase-1, on 11th Jan 2009, vide Invoice No - 1645. After telephonoc complaints lodged by me on 11th April'2009 (Ref No - 892163), Godrej Customer Care, sms dt. 11/04/2009, service person Mr. Sohan Singh visited on 15 Apr and advised for replacement of motor. No further response is forthcoming till date. Repeated inquiries/ request to HO, Godrej has elicited no response except repeated assurances that the machine will be repaired on the avaialability of new machinery parts/motor. The inconnvenience caused to a working person like me by this indifferent attitude cannot be fully expressed. This formal complaint is now being made with an expressed request that the machine should be repaired without further delay or may be replaced by another fully functional washing machine.
A speedy redressal is looked forward to this complaint

godrej/wahing machine — defective product and poor service

I ms sakina from mumbai, had bought wahing machine in april 2007, model nr GDA 902.within 15 days, machine had started giving me problems, since it was warrenty period their mechanic came and repair it free, after that 3 times in warrenty period only one part that is belt which lets the machine spin and gets the clothes dried got damaged, this was in november 2008, april 2009 and june 2009.for june 2009 they charged me Rs.500 as warrenty period was finished.as soon as my machine got repaired, very next day another problem arrised of water contineously flowing even when machine is off, when i am calling them they are charging me money and pressurising me to do a contract of some 2800 rs for 2 yrs.i spoke to senior person also in godrej, MR.PARMAR AND MR.VINAY MASKE.BUT no solution i ve till far received.I am very much dissatisfied with the service and will NEVER EVER recommend anybody to buy godrej products.I ma shocked and surprised that instead of repairing my machine they want me to sign a contract of RS 2800 for 2 yrs.why?????????????/

I purchased a semi automatic washing machine of Godrej Company model GDS 950. Since very beginning it was not working properly and has some manufacturing defect. I made a complaint vide no.425104 on 24.8.2010 with the customer care executive of the company. But to my surprise till date company has not bothered to send its technician/executive to repair/replace this machine. I contacted customer care executives of the company telephonically several times but nothing turned goood. Company has just one motto to earn the money by selling its defective products. After sale service of the company are just in words and not in deeds.

1year back purchased latest front load washing machine

from beginning some problem faced by us

now the machine instigate after switched on RE1

after attending by the technician says that tube to be changed but no stock now

complaint no 249253

I(Mr.B.C.Sahu) bought a Semi automatic Godrej washing Machine on 01.11.2010. The inlet pipe for that machine is leaking. We want to purchase one but unable. When asked to service center in phone they want to add service charges even though I do not require services. I insisted that I want only the parts they say it is not available that way. Does it mean that any time you buy a GODREJ item you are bound to give service charges whether require or not? ALL THESE TERMS MUST BE REFLECTED IN BOLD ON THE BOOKLET AS WELL AS ON THE PACKAGES. Please remember we go for all these homeland brand only reason so as avail spare parts easily and conveniently.IF SUCH SITUATION ARISES WE WOULD NOT SUGGEST ANYBODY TO BUY LOCAL BRANDS.

I have Godrej Eon 7 kgs fully automatic washing machine.Poor quality, poor service.