Godrej Interio Complaints & Reviews

Dear krimzz,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear mpanneer,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej — defect in tub

My service call 708265 is not completed has not attented by your technician but i received sms (your complaint is attented on[protected] so please kindly send your technician and solve my problem immediately

Godrej washing machine — Water intake problem in filter

There is a problem in Water intake due to filter in my Godrej washing machine having capacity of 5.5kg fully automatic top loaded machine.Kindly do the needfull as soon as possible.

Dear Sir,



This is to bring to your notice that i had placed an order for a new Zurina King Bed from the Godrej dealers -B.R.Interiors Shop no 3 saouli jp rd, opp andheri sports complex andheri [w] mumbai 58...



When the furniture was delivered to me 25days back, iwe had the workers from the dealership who had essembled it at my residence...Also i would like to state that they took more than 6 hrs to get the fitting done and inspite of the delay they were absolutely unaware of the way in which it had to be essembled...to our utter disgrace, we had immediately updated the dealer of our being absolutely unsatisfied with the service provided.



However since we had already placed an order for another king size bed(Aura) and side table and had made advance payment, we had no choice but to await replacement as promised ...Please note that during the delivery of the aura bed, as per the promise made by the dealer, he sent people with expertise and they also inspected the earlier piece and promised to send the details of the observations so that we could get an replacement...



Till date we are yet awaiting the replacement and are utmost unhappy and dis satisfied with the delay in having our own furniture for which we have already paid...the purpose of having the bed and also, since we have had our guest over is the most embarrasing and humiliating situtaion that we had to face...



The bed delivered is also a very defective piece which is totally unexpected from a brand as Godrej and would request someone to kindly look into the matter at the earliest or else i would have no choice but to approach the consumer court so that our concerns are addressed in a speedy manner...



Would appreciate the concerned authorities to get in touch with us at the earliest for resolutions...



Thanking You,







Shahid Khan

[protected]/124

Have booked Bean bag at Godrej Interio located at Bhubaneshwar. Adress details - Godrej & Boyce Mfg Co Ltd, DI & B4 Sahid Nagar. Booked on 28 June 12, Cash Memo No 02510. They promise to deliver by 2nd July. Called on 3 but could not committed the exact dt. Still we waiting for the product. We have then told them, we will collect from Shop once beaqn bag reach at your shop. Today after 8 days over but we are in dark. To be hounest in such changing scenerio where customer is waiting for Bean Bag is not really unacceptable. Believe us we do not have choice as there was no avaialbility of Bean Bags in Bhubaneshwar. We search lot in diff Mall, Pantaloon shop, Big Bazar, Pal Height, Vishal mall but we could not see avaialbility. Very difficult to digest as waiting for Bean BAG.
1. very poor approach to deal with customer.
2. No customer focus.
3. No commitment.
Pl let me know when we will receive Bean Bag.
contact no - [protected]

Dear jibangodrej,

Your complaint has been closed as on April

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

The complaint number for this is 906956

hi
This is chandu I had recently purchased godrej refrigerator with model no GDE 23C2 on 3/5/2010 and this is to inform you that past 15 days it is not working properly and several times i made a call to customer care and registered complaint and my complaint no is 828048 but i am not getting feed back from them this is the worst service ever seen please resolve this issue before i am going to take further action


with regards

chandu .p

[protected]

my refigerator is not working properly since the day it has been purchased. u cn track the complaint record to check that.v used 2 hv faith in the name of GODREJ. bt due 2 past bitter experience v r loosing our faith.we also have the AMC.bt whenever v file a complain, even whn it is urgent, ur executiv takes 4 to 5 days.n everytime v need 2 call u up again n again to make u wake up.

Dear Mr. Rajan/ Mr. R.Bhatt,
We are thankful for your prompt response but regret to inform you that your technician corrected on 30.11.11 at 1.45 pm but again at 6.30 pm stopped working (please refer Call# [protected], CSN IS 373 Dtd.30.11.11 @ 7pm) which is quite disappointing.
We sincerely request you to get (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) corrected through knowledgeable Technician.

We look forward to your appropriate response.
Thanking you in anticipation of prompt response.

Yours faithfully,
Malti Singh,
Building #: E-7, Flat #: 803, Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.

On Wed, Nov 30, 2011 at 8:35 AM, <[protected]@godrej.com> wrote:

Dear Madam,

We acknowledge your e-mail addressed to Mr. Ravi Bhat.

We are sorry for the inconvenience caused to you in respect of your appliance.

The matter is referred to Mr. Salil Doshi, Dy. General Manager (Service), Mumbai Branch, to ascertain the facts and respond to you clarifying the status. You will soon hear from him.

We assure you of our best attention.

Regards,

Rajan
Godrej & Boyce Mfg. Co. Ltd.
Appliance Division, H.O. Service,
Plant – 11, Vikhroli (W)
Mumbai – 400079


R.V.Singh wrote:
>
>
> [protected] Forwarded message[protected]
> From: R.V.Singh <[protected]@gmail.com>
> Date: Tue, Nov 29, 2011 at 8:45 PM
> Subject: Non proper compliance by your Technician
> To: [protected]@godrej.com
>
>
> Call #: 399063 (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008),
>
> Kind Attn. Mr. R. Bhatt/ M/s Mansi Enterprises, Airoli, Mr. Vishal Shah[protected]/ Mr. Satish
>
> Dear Sir/ Madam,
>
> Please refer to the Service order# 377363 on 22.10.11 (1742), MCO/ 071 during which Rs 1220.00 in cash was collected by your technician but no other fault was pointed out.
>
> Again on 25.11.11 just after a month, for none working Compressor in Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS#[protected] purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) under 5 Years Warranty Jam to be replaced (In spite o[censored]nder warranty, Ur Technician collected Rs 900.00 in cash (Even after demand for money receipt, the same was not given by your technician???) with the assurance to replace on 29.11.11 but didn't turn up).
>
> This clearly reflects your service department attitude of making money without rendering the services resulting tarnishing Godrej Decades' hard earned image.
>
> Please confirm your action in correcting the faults urgently failing which we will be compelled to take the help of Customer Grievance Forum.
>
> We look forward to your rapid response in immediate fault correction.
>
> Thanking you in anticipation of your earliest response,
>
> Yours faithfully,
>
> Malti Singh.
>
> E-7/ 803/ Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.

Respected Sir,

I have put a Godrej Lock in my house hearing that your locks are the best and no other company can compete with it. There is some problem with the lock. The natural result is that I called up your call centre for lodging a complaint. I lodged a complaint on the 1st of June, 2012.

If your locks are synonym with trust, protection and integrity; your service is synonym with incompetence, insolence and belligerence. The gentlemen on the phone assured me of service in two working days. I received a service call after 4 days and then was told that the pin code does not fall under his area and that he will refer to the right servicemen. That call unfortunately did not come. Further in that day I did received a call for the feedback. On knowing that my problem has not been adhered to. I was assured of a service by 7:00 p.m. on the 5th of June, 2012. Well, the service is still pending.

I further chased up the problem today, 12th of June, only to be told that the pin code of my area has been wrongly written in the complaint. Here I would like to ask that the wrong input was from whose end; the customer who is used to repeating the address of her house along with the pin code to servicemen of household products or the person taking down the complaint; who did not think of reconfirming the address.
I have been told by the gentlemen, a Mr. Dhaneshwar from the Mumbai region, on the phone that I have given the wrong address even though he did not take down my complaint earlier. I wonder how he is so insistent in pinning the blame on me . He went so far as to imply that I have no clue as to where I live. He then took my pin code ( this time the correct one), and then insisted that my street address and the pin code does not exist in Kolkata. Either the pin code is wrong or my address is wrong. I am amazed that the person insisted that I do not know my address, the place where I am living. This person has said that he stays in Mumbai, has no clue about the roads of Kolkata and yet is arguing with me, a customer, that I do not know the street and the area pin code of where I live.
I am even ashamed to think that in this age where service is the name of and mantra of all the companies, Godrej employs such insolent and argumentative officials to represent it. When I asked him if he is arguing with me about my address and my pin code he hung up on me. Well this is the first time that I have encountered a company of Godrej's repute hiring such amateur and clumsy people for its after sale service.

I would like to know when can I expect Godrej to hire some servicemen to sort out my problems. Also would like to know is this the best of Godrej????

The Toll free call centre of Godrej hires impertinent people who are least bothered about the problems of the customers and are rude. The working servicemen are irresponsible. Where exactly is Godrej going in this age of competition, where the after sales service is appalling.

Waiting for the servicemen for the past 10 working days,

Priyanka Goenka
[protected]@gmail.com

Godrej — Sofa Set seat damage

Dear Sir,

I Ankit Chaturvedi, 5/18, Meo Road, Dwarkapuri Colony, Allahabad purchased a Godrej sofaset on 9/7/2011 from Hanumate Enterprises, Allahabad. The seat of sofaset is not in a proper condition. I already complained regarding this number of times but no action has been taken yet. Kindly take immediate & necessary action on this.
Waiting for your prompt & strict action on this issue.

Thanks & Regard's
Ankit Chaturvedi
Contact Number:- [protected]

Godrej washing machine — Washing Machine not working

Service person is money minded, PCB change is the solution for every simple problem

Godrej — Washing Machine Malfunctioning

Sir,
I bought a Godrej make semiautomatic machine from AB Electronics, Mohan Singh Market, R.K Puram Sector-1, New Delhi on 11-Oct-09. Since very first use the machine is making a audible noise, on complaint the dealer said he has forwarded the case to company and send his engineer for inspection, on inspection the engineer told me that there is a problem with the gear system of machine and hence the whole unit needs to be replaced. On the next day the company engineer after getting report from dealer engineer said that they will change only faulty part(Gear System) and that too within next 2 days, Now my question to the company and their dealer is if i had paid whole for a brand new machine why should i get a repaired machine which is malfunctioning since i removed its packing cartons. Secondly its almost 2 weeks since i lodged the complaint and till now nothing has happened.
Dealer and the company are not cooperating and its only the customers who are at the receiving end.

Godrej Complaint Number: 248538 Dated 12-Oct-09

Kindly help us so as to make use of our rights as customers of having quality goods.

Regards,

Rajiv Pundir
[protected]
New Delhi

Godrej washing machine — Washing machine in the dryer of machine is not working

I have bought Godrej washing machine n the drier of machine is not working. Every time I complaint the Technician comes and addresses the problem. Next time it is the same story.
I have complain three time to customer care n the engineer visited twice both time he said I’ll come tomorrow with new motor.
But still I’m waiting for him when I’m calling him (Shakir [protected]) he is saying register compliant again. I’m totally fed up with this washing machine n I request you to pls help me for same or last way is left Consumer court.

Compliant No: 260919,153920,171070,255476

Thanks & Regards,
Ajit Mishra
[protected]

hi,

we bought a fully Automatic washing machine and since then we are facing lot of problems with our washing machine.

we called up the customer care person, they came and within 6 months almost all the parts have been replaced in th machine, still the problem exists. the dryer is not working. everytime we put clothes in the machine, it just washes and rinse the clothes, but never dries the clothes.

Customer care people too dont have much knowledge on this and the problem exists.

is there a way to exchnage the washing machine, i dont want to continuew ith godrej washing machine, its quality and functioning is too low compared to other washing machine.

Reagrds,
Rashmi
mobile-[protected]

Sir,
My washing machine's washing box water is going in dryer and I unable to stop it. So we cant get both work together, washin and drying.
so kindly send some body to correct it.
I have no contact no of your customer care.

Thanks
Arun Kumar Rai
+91-[protected]

dear sir,
my washing machine clothtub is not working few day waranty have finished. iam monika sharma
my mobile no[protected] address-61 ami chand khand giri nagar kalka ji 110019.my wasghing machine
GDS950 9.5kg purchased 2010 send enginer time 2pm to 5pm we avilable at home