Godrej Interio Complaints & Reviews

I had very bad experience with Godrej Interio Karve Road. I had booked a bed. The franchise told that it will take 8-10 days to deliver the furniture. However when I called the franchise after 10 days she postpone the date saying that the people are available due to festive season and she will require 2-3 more days. Again when I called after 3 days she said that the audit is going on and she can't deliver it now she will require few more days. Now it has been more than three weeks and I haven't got the delivery yet. Each time I have call her and ask about the delivery. She promises me that she will call me and give me the exact time but she never calls me. Does company like Godrej can't keep follow ups from the Franchisees for better customer services?

i had purchased an one ton ac of godrej company in march 2011 , the internal unit of the ac was leaking i complained to the shop and also to the company about it , they sent there service engineer but could not solve the problem, after reapeted complains i requested them to change the unit but now they did not turn up , what to do

Dear All,

I have booked a Washing Machine from them on the end of june (June 28, 2011) and which was expected to deliver in 2 days, so we were waiting for the same.

After continuous followup with the concern sales person, we receive it after a week (July 4, 2011), Since the time we have receive it, there was a technical problem (leakage), we informed the concern sales person regarding this problem, they send a technician to take care of this, the technician visited, checked the machine and said "There is a leakage in this machine" I don't have this part right know, will change it in 2 days.

The countdown starts here, now we have started following with godrej, no one responds us, they are simply saying that the concern part is not available with us, it will come in 1-2 days, so we'll change it. so the complete july is gone, no one has changed the part.

One of the complaint number is 228731.
Now I have decided to go to the consumer forum, we don't want any repairing in the machine now. If the new machine is having such problem, God know, how long a repaired one can work.

Regards,

Nirdesh Mishra
[protected]

I purchased washing machine (item description-Godrej, GWS 7002 PPC/7.0 Kg, Semi-auto, WM - RED, Tax CASH MEMO NO.- BL/CM/03289/11-12 from GREAT EASTERN APPLIANCES PVT. LTD., 102-D.H. ROAD, KOLKATA-700034 on 19.08.2011, Delivered on 22.08.11).
A PART OF THE INSIDE WALL OF WASHER BUCKET OF WASHING MACHINE COULD NOT BE PROPERLY FITTED BY SERVICE PEOPLE FOR THREE DAYS AND IT IS COMING OUT EVERY TIME WHILE WASHING.

sir,
this is to inform you that there is a cooling and gasket problem in our split a.c. we have lodged a complaint a week back to the dealers from where we have purchased the a.c.(refrico near odion cinema...ph no-[protected])....they escaped giving us the service centre no. but the numbers were not correct we again reminded them this last saturday with an assurance from them that tehy will come on monday though saturday being a working day.....but today is mondauy and still there is no response....i'm sorry to say but this is the worst service i'v come across in my life....and on top of that they using harsh words and heavy tone while talking to us
kindly see to it taht it is taken care of as soon as possible

thanking you,
atisht saxena
mob no-[protected]

I purchased a New Godrej Refrigerator Model # GFE36TZ, Unit SR. #[protected] from M/s. Shariff's Sales & General Agencies Pvt. Ltd., C1, 3-4, RIfah Complex, New Sayyaji Rao Road, Mysore-570 001 on 06/08/2011 against buyback of my Old Godrej Refrigerator which was in good working condition. However, when the New Refrigerator was delivered, to my dismay, I found a Dent on the Freezer door and when the matter was brought to the notice of the Dealer he conveniently washed his hands off stating that the matter has been referred to the Marketing Manager, Bangalore Zone and that a Representative from the Company would look into the matter. The Company Representative, Mr. Raghu did come & left stating that the Freezer door would be replaced. When I called him after a week, he said that an Indent has been sent to the Company and that it would take some time. I request the authorities who deal with such issues to set right the Door at the earliest and restore my faith in the Godrej Company, for I have been a very faithful customer of Godrej for the last 20 years and hence, in good faith I once again purchased a Godrej Product. Dr. Rao, Mysore.

Hi,

The complaint is i have purchased a brand new microwave oven.I have requested demo for the installation and how to use.
My Demo no is 968355 but no one is responding from godrej i have called up so many times but each time i got replied that we are sending now request has already been sent and all these nonsense stuff..

So i want to do a consumer case against them so please help me out how to do that i want to do all the things legally and my kind suggestion to all the reviewers not to buy any product from godrej they are telling that they will give 3 year warranty but seriously they will not give u 1 day warranty .Such a poor company and such poor service soory my mistake its not poor service its no service is being given by them in reality but by words its there ..

Regards.
Subhasis Senapati
[protected]

I had ordered a mattress of size 6'7" * 4'11" to Godrej & Boyce Mfg. Co. Ltd. Godrej Interio Store, MAdina Manzil, MEdical College Rd., Raipur 492 099, India

Owner of the Shop :-
YOGESH MISHRA
Customer Relations Associate
Godrej Interio
Mob: [protected]

Recently i have buyed an godrej slimline almirah on 17/06/2011 from dealer-universal trading company in gorakhpur.

i had chosen the red colour of almirah & the distributor/dealer have fitted both the doors with two different colours, one red & other one maroon. when i have asked them to change it they are continiously telling me that company has provided us the same way & assuring me to change it in future. Now its almost two months & they are not changing the doors.

Regards,
Hiren Deka
[protected]

I had booked a wall unit Veneto with Godrej franchisee S.S.Traders, Vijayanagar, Bangalore. Order number 346736 dated[protected]. Two parcels were delivered by Godrej people on 6-8-2011. I was told that the modules delivered will be assembled by the frachisee representative. In spite of several calls made to S.S.Traders, no one came to do the asembly. Godrej people feel that their responsibility is over and the customer has to contact the franchsee only. There is no scope for making complaints. It is unfortunate that a reputed company like Godrej shirks all responsibilty after taking full payment and push the customer under the mercy of the dealer. I made a bad decision in buying a Godrej product when I had better choices.

Hi,

I am godrej customer from last 30 years and now decided to never buy a godrej appliance because of your WORST service and quality. I am suffering from last one year because of your bad service. I bought a double door godrej fridge almost a year back and ince then I have complained and got it repaired for like 5 to 6 times that too with full charges. My fridge is dead from last 2 days, everytime I pay commute/carry charges of fridge + service charges + parts change charges. I have been harrased like anything. Being an civilian I have full rights to file a case of mental harrasment and WORST service and frogery by giving default peice. I requst you to look in to this matter and get my fridhe replaced else I have to take some serious actions.

My details:
Aayush Nagpal
Complaint no.:[protected]
Address/ contact no.: 933 sector 1 rohtak Haryana-124001
[protected]

Compalint no. 941133. (Mobile No [protected])
Purchased a semi automatic washing machine Godrej on 15.08.2009 from Usha Trading Company, Nashik and it is not working properly and has some manufacturing defect. I made a complaint so may times but the technician comes and make temporarty work. after few months machine not work properly it make various problem. now i want to change repalce the machine immegialtey.

I had purchased a godrej refrigrator modelno "GFE-25BZ SHELL WINE"payment made in cash worth Rs 14500 on[protected].After a week, the colour of its handle had started faded.I had filed my first complaint to godrej customer care toll free no on[protected]and was assured of timely rectification but no such assurance has been complied with so far.The response of entire staff is quite shameful.Every time i lodge my complaint and the person who comes for inspection assured the same that the default would be rectified soon.Its quite shameful to tell that after 3 months from the purchase no such rectification has been made and now the staff is saying that the default would be rectified but i have to pay for it although my product lies within the warranty period.I request the concerned authorities to take reasonable steps as soon as possible otherwise i would be forced to take legal measures.

With regards
Jugal kakra

Contact :jugal [protected]@gmail.com

To
The Head
After Sales Service/ Customer care
Godrej Interio,
Godrej & Boyce Mfg CO. Ltd.
Pirojshanagar, Mumbai- 400079

Sub : Manufacturing Defect of legs of sofa set
Dear Sir,
I would like to say that I am a regular customer of Godrej Interio ( Girnar, Biren Roy Road ,West), I have purchased Sofa set, bed, Dining Table , Study Table, Almirah, Understorage, Kitchen cabinet etc. from your company only.

The Sofa set D Alpina Mushroom one 3 seater and 2 one seater purchased vide Invoice No GR/00108/09-10 dated 16-Aug-2010. All the 12 legs of above Sofa set were having manufacturing defect . On call a technician named Biswanath agreed about the manufacturing defect and changed 6 legs in two instalments. For remaining 6 legs complaint lodged vide call no 446644 Dt. 26/4/11 . The same technician inspected and showed various excuses for not to change the legs . On further complaint a Senior Man Named Bapi Purkait contacted me and sent another technician , the technician told me that he will change the legs . But surprisingly I receive a phone call from Mr. Biswanath who said that I will have to pay for the change of legs though he agreed earlier regarding manufacturing defects and changed 6 legs. I tried to contact Mr. Bapi Purkait but he did not care to listen me. I am again and again complaining regarding legs problem as soon as it came to my notice. This is a discredit that till date your Kolkata centre could not complete the job. In the mean time remaining 6 legs have become slack.

After sale service of Kolkata office is very very poor , it is not expected from a reputed company like yours. I would request your head office to intervene into this matter and arrange for changing the remaining legs of Sofa Set.

Thanking You,
Yours Sincerely

Difficult to dismental wash tub bearing, please provide some assembly / dismentaling sketch for proper repairing purpose

godrej washing machine GDS650


MY MOBLIE NO. [protected]

We bought two Godrej double bed mattresses a month ago; both started developing huge troughs within 24 hours o[censored]sage. One of them has been replaced; new one developing the same troughs.

Our complaint was handled by Pradeep (Mumbai office) who cited "manufacturing defect in the lot" as the reason. He suggested we upgrade to "orthopedic" mattresses and pay exorbitant difference amount for this upgrade. Doesn't their own employee believe in the product he is selling or is this new way of cheating the consumer by forcing him to dwell deeper in to his pocket? If this is company policy, it is absolutely outrageous!!

We have been suffering from back aches because of these defective mattresses. Godrej must provide us with the right "orthopedic" mattresses ASAP at no extra cost as our compensation for all the trouble and pain.

my top load fully atuomatic washing machine parches on17/7/2010 at QRS Karamana si no;[protected] this machine every taime camplint for circutbord ' soyou pleas chaing tha mechine guarrantyperiod becauous this mechine somanycompaints.so please change tha mechine at the earliest thank you my adres . Hasan ali h.s.villa karichara .pallippuram.p.o.tvpm con.no.[protected]/[protected]

AIR CONDITIONER ( AC )
AC ( Model GSC 18 FS 3 WIH ) is purchased from Godrej (application No. 1258883) on 11.07.2011 with one year warranty.
(i) Company sent two packages for above AC on 19.07.11 and told to wait for its installation within 3 days.
(ii) Company sent his technicians for installation on 23.07.11 . They fixed the AC but could not make it operative. They told us that the AC was defective and asked me to contact the company.
(iii) Company was contacted. They told us to give the installation charges to the technicians and they were sending other technicians for repairing the new AC .
(iv) Two technicians came but they also failed to make the AC operative. They asked to sign the Photostat copy for attending the service. The signed copy was given with not satisfactory report.
(v) The company was informed about it telephonically also.
(vi) The company did not care even after so many reminders to the officers (Mr. Atul , Mr. Rashid Khan) of the company on telephone . They tried to misguide us by saying to contact other telephone numbers. The numbers they suggested were always switched off.
(vii) Ultimately a private technician was called to set the AC operative. He charged Rs. 2500/- and set the AC operative.
“ This is Godrej after sale service.”

DEAR SIR,
I have bought 2 Godrej chairs for Rs 6086/25 item code FU7042RXV13SXXXX PCH-7042R MILAN RED Challan no 4647 customer code 93SR58 in may 2010. The company man came fitted the chairs but within a week the nuts and screws just started falling out.and as you sit on the chair the chair just slides down after our complain your man came 2 do the needful but while doing it he broke the backrest.while signlng i wrote a note about the same.but no action was taken.then we put in a request again the service call no is 347672.but no action taken by the co.WE are stuck with 2 defective pieces.After i wrote this letter i got a call and the CO. man checked and left and never got back.its nearly 2 months now.
Thanking you,
Vidya Shetty.

Dear Sir/madam,

I brought Alice coffee table in November 2010
from Agarwal Autosales, Anpara.Within few months layers coated over the legs of the table started coming out from the lower portion of the two
legs. I raised the problem to be the above mentioned dealer and to the
Godrej personnel Mr.Narendra Singh and to my great awe the Godrej
personnel squarely blamed me and said because of moisture problem has aroused.
So when i lodged complain through consumer complain forum,i received phone call from Bhopal based Godrej people.When i revealed that i am located at Singrauli at the border of Madhya Pardesh and Uttar Pardesh and i have purchased the item fron the nearby shop o[censored]ttar Pardeh, he immediately shed his responsibilty stating out of his jurisdiction.
Since then no appreciable action taken against my complain.

with regards,
Kausar Ali
[protected]