Godrej Interio Complaints & Reviews

i bought new godrej refrigerater last month . the lock is not working from first day i made complaint many but company didn,t take action yet my request number is 423978 please take the action on my complaint.

Iam Selvakumar,residing at no.11,Jagannathan 1st street,Arcot,Vellore District-Tamilnadu,lodged a complaint in local service centre-Vellore on my recently bought(August 2009) Godrej washing machine.The service person came on the same day and took the whole display unit with him,saying that he will get back to me in a week time.But unfortunately they were unable to give me a valid date of service.

Really i was under stress for the past 30 days and i never expected this from the company like you

i have bought a godrej fully autometic machine and for demo the reuest raised on 30/08/2010 by vijay sales from where i took that machine and there customer service ensure that within 2 days godrej service engineer will visit ur home for demo the machine but till 2/09/2010 no service engineer visited my home and when i made a call to godrej service centre they replied that they have raised a call again for demo and it will again take two days.
So according to me godrej dn'T have any customer service.

Hi, I am Jatin Maheshwari, booked a complaint with Godrej Interio (After Sales Service Department) regarding the re-assembling of my double bed on 28th Aug 2010. The complaint No is 529614.

As per your company policy, the technician will address the complaint within 48 hrs. However, my complaint has not been addressed till yet although I have already called your Customer Care 10 times. This is highly unprofessional and irresponsible behavior shown by their “After Sale Service” department.

Hi, This is regarding a Refridgerator i purchased by Godrej. In my locality, i found a canopy for exchanging old fridge with new, so got the details for the same from one of the represtative. After few days the representative called regarding the same and forced to get the fridge exchanged. He gave all the calculations about the money which is adjusting and whatever is the balance. He told that at the time of delivery, we have to pay Rs.5286/-, but on the day of delivery got a call from the representative that the balance amount is Rs.6286/-. So decided not to purchase the fridge and asked for the refund of Rs. 1000/-, which we paid in advance. So we were told that it has to be done by Mumbai Site and will take approximately One month. So thought to purchase the fridge as we were not convinced one month refund policy. On Monday, August 16th, 2010 the Godrej Labour has delivered a Godrej Neo (173Ltrs) and told that a Technician will come for Demo. We were waiting for the Technician but nobody came. So because of curosity opened the pack and found a defected fridge. So called on of the represtatives and was told that technician will come and check the fridge and then only can do anythng. But I am not happy with the product i got and wanted to get it replaced with a New Fridge. Or Else give me a refund of the amount i paid i.e. Rs. 8286/- plus the resolution of the old fridge i gave to Godrej.
My Father was an Employee of Godrej and we trust Godrej, but if this is the service how can we trust a brand name company, where my father worked. We have an old fridge from Godrej, which we purchased when my father was working in Godrej 15 years back which is in a very good condition.

Please revert as soon as possible to [protected]@gmail.com with the resolution, as what to do.

Regards,


Heena Charan

I purchaged a 6.5 Kgs Godrej Washing machine from M/S HIM ELECTRONIC VPO & Tehsil Nirmand District Kullu (Himachal Pradesh)-Pin code No-172023 on January 2010. Its fan belt discards from its position during start the machine.I have lodged the complaint in godrej customer care centre for the same.The complaint was attended by the Godrej Engineer and declared that the fan belt is loose which required to be replaced due to non availability of the new belt the complaint attended again after one month with new belt provided by the godrej same engineer and after replacement the problem is as it is. therefore it is requested that the Engineer/ Mechanic may be deputed again to early restoration please.

washing machi not working
model no:GWF 620FS DAC

From
Dr.M.S.Sridhar
501.durga madhava residency
near ZP junction
gokhale road,maharanipeta
visakhapatnam-530002



To whomsoever concerned..
I had booked a modular kitchen unit with a godrej-interio dealer'Lorven Enterprises',sector-8, m.v.p.colony ,viashapatnam on 23-03-10 with 100%
advance payment.[Rs 1,09,971/-].The dealer promised me that he will complete the installation by may 1wk.It went on upto the end of june.How ever
it's incomplete without the door for the gas unit.Ihave made several calls to him,but invain. I feel cheated & frustrated. The callousness towards cosumer
is quite humiliating.I don't advise anyone to buy godrej product from this dealer.

The content of my mail to a customer service personnel of Godrej Interio is self explanatory

Dear All

Honestly, I am shocked to note no response even after 4 days. What's going wrong with Godrej? Will my case ever reach someone responsible to answer !!

God Save Godrej !!

Regards

Mandeep S Bakshi




From: [protected]@msn.com
To: [protected]@godrej.com; [protected]@godrej.com; s.[protected]@godrej.com
Subject:
Date: Fri, 6 Aug 2010 23:08:53 +0530








Dear Yogesh

Thank for your positive approach to my problem which no one in your company, namely Mr Golwala and Shamim (although he did try) did anything about.

The details of my problem are as under:

1. In early June, I called up Shamim to complain about my study table, which I had bought vide invoice number 75I/21074246 dt 15/6/2009. The product is study table and the desk does not open.
2. Shamim gave me the call center number to lodge my complaint.
3. I called up call center and was told that complaint is lodged but because of system problem complaint number cannot be generated and I would get the complaint number thru SMS. Also the mechanic would visit. Neither did I get the SMS nor did the mechanic visit.
4. Repeated follow ups - Shamim gave me his Service Head - Mr Golwala's number.
5. I was advised to lodge a fresh complaint, which I did with complaint number 350933 on July 19.
6. Mechanic visited and took invoice copy saying that he would get back and that invoice copy was needed for allowing repair in warranty.
7. No one got back and I called up Mr Golwal who was rude and said that warranty was for 3 months only. Salesman said 1 year, call center person said 1 year warranty and also visiting mechanic said 1 year warranty. But Mr Golwal said 3 month. Exasparated, I said do what ever you can but repair my table as my daughter was unable to study properly.
8. All the while I was made to understand that Mr Golwala was Customer Service head of the organisation and I was wondering how could Service Head of Godrej be so rude.
9. repeated SMS to both Mr Golwala and Shamim went un responded ( I still retain in my mobile phone)
10. Finally I visited the Vikhroli showroom, from where I had purchased and was told that Mr Golwal is not service head of Godrej but is a Service executive !!!!!
11. I was put on to Mr Yogesh, who was the first genuine service person to attend to me. He had the courtesy to call me back at the promised time.
12. I was told that I would be charged approx Rs 1000 but if I Explained my case, it could be done FOC.
13. My intention is not to get FOC if my product was genuinely out of warranty in early June - when i first complained. But I definitely want damages of harassment to me and hardship to my daughter who has not been able to study properly for over 2 months now.
14. I also want to see how sincere Godrej is towards its customers.


Awaiting your response !!

Regards

PS - I have already turned back 3 prospective customers of yours in our building who asked about Godrej and when I narrated my experience, they decided to remain away from Godrej. Also I have 3 Godrej products in my house - and after this experience - it will not exceed 3.

Mandeep S Bakshi

I bought a Godrej A/C in Oct 2009 at Jayam & Co Anna Nagar, there should be 3 free services. But I have shifted my home to porur and still 2 services are pending. No one from Jayam & Co or Godrej are ready to come. I didnt exect this kind of poor service from godrej and jayam & co. If we shift our house, are we not eligible for free service.

We are purchased a new door floor spring for our new office two months back, suddenly its stoped working & started to make a noice
we are booked a complent regarding this on 20th july and every day we keep on calling them and asking them to send a technical person to repai it but even after 2weeks no body turn up at all...
our complent no is ban/020407
ticket no 510288

my remote of window ac purchased in the last week of may suddenly stopped working. i complained on 28th june about the same on the helpline. the technician came after 3 days. he took the remote saying that it has to b replaced and he will be back after 3-4 days with a new one. it has been a month since then.we get no answers even on calling up again and again. is this how a reputed company like godrej behaves?does it take so long to replace a remote? we are disgusted with this attitude. and now we may have to think hundred times before we buy any godrej product.

Dr. Rahul Agrawal
[protected]

I own a single Godrej Refrigerator for the past 20 years and had taken an AMC contract of 3 years from Godrej on paying a charge of Rs.3000/- . Sometime back I found to face some problem with the door of the refrigerator and lodged a complaint with Godrej. One of their technicians had visited our place and informed us that the door would be repaired in a week and we would be charged an additional amount of Rs.185/- for the same. We paid the amount by Account Payee Cheque. After a week, when we contacted the technician, we were said that some part was not being found and it would take another one week. We again called up after a week and were told to get the door repaired from the market as they cannot do the same.

Sir,
My 3rd A/C malfunctioned and since I am an Engineer could locate the fault with the motor
I lodged a complaint with Godrej on 17th July citing motor replacement
After lot of calls I was promised that service Engineer shall visit for repair by 22nd
when no one arrived I called and I was told people have gone on training and would be delayed for a couple of days
finally couple of fellows arrived, knowing fully well motor needs replacement they went back
They confirmed me to be back with a new motor by 27th
however when they did not arrive I called back and was told till date the new motor has not yet been procured, as per the service engineer he said he was away for last 3-4 days
I do not understand how to deal with these people as they give false commitments with lot of harassment for consumers
My service complaint code is 142245. I have talked to sanjay no [protected] and toll free [protected] however they all are giving me false promises and assurances
My no is[protected]

My parents have been a loyal Godrej customer. While they were wanting to buy the washing machine they opted for GWF 650 FC (6.5 Kg) washing machine as they trust quality and the company.
The machine was purchased on the October 26, 2009. It has not even been a year however the touch operating panel (digital display) has stopped working. The service centre had sent someone to replace it however even that one does not work. The whole purpose of have a fully automatic machine is defeated!!

Whenever we call them they simply tell us that they will send someone. My parents are old and cannot put their hands in water has they have bone problem.

We want the machine to be replaced completely or the money to be refunded.

Ms. Rajni Kanauji on behalf of Mrs. Savitri Kanauji (mother)

wow!!! glad to see I am not the only one to kick the products of godrej. This may be a largest company in home products (claimed by godrej itself). I purchased a Godrej window AC from some Deepak Agencies in Ajmer. He took al the payment assuring free installation. He promised to install before 10 am next day. I called him at 12 pm and he said we forgot to install your product and we will send some one to install it. Nobdy came till 3 when called them again asked them to take their product back they said we didn't sell any product to you and you make your own arrangements to get it installed. After so many requests they send someone who didn't belong to their company. He also said that if godrej can't provide the service why they sell product. Now the picture of godrej was clear to me. Now after 2 months someone came to me asking if you have any godrej product. I m cursing the day I purchased godrej ac. I lodged a complaint that I am facing noice problem and also water logging is there in the ac. Today two guys came to me an when I told them about the problem they started laughing. Now thay are saying that the ac is not properly installed. YOU HAVE TO PAY AGAIN TO GET IT PROPERLY INSTALLED. What a ****ing company I m dealing with. If these guys fail to install it properly then pay again to get it reinstalled. Nice way of fooling customers. KEEP UP THE GOOD WORK. Godrej shall outsource their service inquiries to LG or SAMSUNG

[protected][protected][protected][protected]

Dear Sir

I want to draw your attention regarding the most irresponsible & unethical conduct done by your local dealer of 'Godrej' . I purchased the washing machine of your brand in the month of march 2010 After that it got breakdown on 20.06.2010 .Immediately it was intmated to your customer care det.vive complain no PA001 dt. 23.06.2010 & intimated to your local dealer here at Jamshedpur[protected] They came as usual in time & after examining said this thing to be changed, that thing to be rectified etc. etc. They assured us to come back soon but after that till today ( more than 20 days) they have not attended the machine despite of our repeated request & phone call. This is most unfortunate & not expected from the company like Godrej & it will certainly not justified the kind of quality & after sales service provided by you.



Hence, I seek your intervension in this regard to resolve the issue & request you to instruct your local dealer to become more attentive regarding customer care to retain the goodwill of your brand.



Encl - scan copy of Warranty paper



Regards

Md. Wasim
Mobile No.[protected]
From H. No.-67, Road No.-14

Old Puleliya Road, Zakirnagar

Mango. Jamshedpur- 831012

Post Azadnagar

| *: mohammed.[protected]@tatamotors.com |

After logging a complaint in your authorized service center against the same, one of your engineer visited & refilled the gas in compressor. But condition is still the same. Only the upper part Freezer is working, but bottom part is still the same. Anything placed in the bottom part of my fridge become useless, dirty smell is also there due to non cooling.



I tried to call the service center at[protected] many times but not getting any response.....

Hi,
I own a Godrej washing machine from last 21 months model : GWS 6201 Semi automatic.
It stopped normal working so I raised a complaint with Godrej support by calling toll free number. The technician visited the very next day without having any details which I have raised with support. He came and checked the problem was with gear box of wash tub. He told will come with Gear box. But after following up with Godrej support they have told there is no gear box in stock. Will come whenever the same is available. After 8 days till now they did not come back. As per todays call they are saying tomorrow technician will come reason: 15 KM from city is very far for them.

The point from my side is the washing machine is having 2 years warranty. It did not worked at least the warranted period.!! And in warranted period itself the parts are not available in a Metro City like Bangalore then what will be the condition if I go to rural area.

The representatives and support people are simply irresponsible in the manner they talk after a customer calling them, they wont pick the call, disconnected call. The person who attended my call in Bangalore has given me a number for the Karnataka manager and the manager is not picking the call or he gave me a wrong number to call.

Thanks & Regards.
Rajesh A.

It was a pleasure to know that Godrej had come up with a machine that enables fuzzy logic, and is available to all those working people who depend on machines for their daily chores. I have brought this machine on Saturday that is 3rd July 2010, and after being given a service number, there was no one who turned up at the door. In spite of a complain, which is attended by people who keep their calm, there was nothing concrete happening. Further, I got a call from TMC corporate office, and nothing happened again.

I am so disappointed with this lag of service, where as I suppose, Customer Service is one of the first value propositions we make, when decide our business, and revenue models. The pack is still unopened, if no one attends upon it, I will would rather get the machine replaced with another brand, where there is someone to attend upon my needs.

With the inconvinience caused to a family that is not keeping well, in terms of health, I demand, immediate refund of my amount.