Godrej Interio Complaints & Reviews

Copy of complaint sent by my father regarding his safe being broken in by burglars. In his words, the safe was broken as easily as a "tin can":

I am writing this to complain against a Godrej Safe that I bought about a year ago. I bought your safe model SAFIRE ELECTRONIC /S.NO. 15602 on 14.04.2008 from M/S SUMIT ENTERPRISES, AL/8-B , Jail Road, Hari Nagar, New Dlhi-64 vide their bill no.1007. It was assured to me that the safe was impossible to break and would keep our valuables protected from theft. However, our house was broken into recently and the thieves very conveniently pried open the safe and took all my savings and valuable that I have so trustingly secured therein. The complaint for this robbery has been lodged at Paschim Vihar Police station today.

Just because of the trust that was instilled about the Godrej brand by your representatives, I relied to leave all my savings at home and not put them in the bank. I have ended up losing so much of what I had saved over a period of 20 years. Who is responsible for this loss? What kind of quality is a brand like yours is providing by tricking customers into purchasing a product which failed to deliver so miserably? Who is going to make up for the loss of a family that trusted in 'supposedly' one of India's top most brands that apparently focuses only on marketing and advertising gimmicks rather than actually doing what they claim to do? How in the world can you justify the product name 'safe' when a bunch of thieves could maneuver and open it like a tin can? I am going to take this matter very very seriously and follow-up with top officials to bring your company to book. In my view, You are equally responsible for this mishap as are the burglars. I will make it a point to write on as many online forums about this unfortunate incident as I can so that no one else is duped into buying your useless product. I will also take this matter to the consumer court at the earliest. I, as a customer who has grown up hearing about and seeing Godrej products, am completely and utterly disappointed for putting my faith in your product.

I have today lodged a complaint with your security service department at Mathura road, New Delhi vide complaint no. 11953. I urge you to take the matter seriously and give due compensation to me on account of failure of your product.

Looking forward to immediate action from your end.

Sir,

I had purchased a godrej washing machine in feb 09 and it has been used only 10-12 times. but now, the machine has been giving problems like washing clothes continiously for 5-6 hours and water is not able to stay in the drum and it is totally in defective drainage system. i had lodged a complaint in the customer care and the complaint number was 721882 and the washing machine has been taken by the authorities for replacement and they assured me that it will be back within 4-5 days. today after 35 days they are saying they are unable to replace the required parts as they are not available. please advise me what to do with the company. this is how the service of the company i request another cunsumers like me never to trust godrej....they will show u the way to hell.

I have a Godrej Fully Automatic Washing Machine and i am having Three (3) years Comprehensive AMC of that. On 12.08.2009(Complaint No. 216476) i lodged a complaint that its not working and since then i am talking to technical people and customer care people and other departments of godrej smart care on regular basis twice a day. And These people are SO SHAMELESS that they haven't given an ear to it. WHO GONNA HELP US I DONT KNOW ? I...

This is to register a complaint against Godrej Interio, from who i had bought an entire range of furniture 8 months back. The cost of which is more than a lac rupees.
Now no one is responding against a small defect in the furniture. Neither the dealer no the sales head o[censored]P.
So, now i am filing a complaint in the consumer court shortly .

Siddharth

RESPECTED SIR,
I AM YOUR VALUBLE CUSTOMER RESIDING AT 63, VIVEKANAND PURAM, RANTHAMBHORE ROAD, SAWAI-MADHOPUR (RAJ.).MY REFRIGETOR NOT WORKING PROPERLY.I HAVE PURCHASED NEW DOUBLE DOOR FRIDGE MODEL EYON FROM M/S.G.S.ENTERPRISES, SAWAI-MADHOPUR ON DATED 06/12/2006.THIS FRIDGE NOT WORKING WORK PROPERLY SINCE 30.06.2009.I HAVE COMPLAINTS ON TOLL FREE NO. ON DATED 05/07/2009 AND GET COMPLAINTS NO.622594.AFTER MANY CALLS ON MOBILE AND YOUR SERVICE CENTER AT JAIPUR AND TALKED WITH MR.VISHAL JI, MR.RAJESH SINGHAL JI, MR.BANWARI JI, YOUR ENGINEER/MACHANIC MR.GOVIND SHARMA FROM DAUSA(RAJ.) VISITED MY RESIDENCE ON DATED 10/07/2009 AND REPAIRED AND I HAVE PAID RS.1850/- IN CASH.. WHEN HE WENT FROM MY RESIDENCE AFTER NOT PROPER CHECKING, I HAVE CALLED HIM AGAIN AFTER 2-3 DAYS AND ASKED THAT ICE IS NOT FRIDGED IN THE REFRIGERATOR.HE REPLIED ME TO COME AGAIN ON NEXT VISIT AND AFTER CALLS AND AGAIN COMPLAINTS ON TOLL FREE HE VISITED AGAIN ON TODAY I.E.26.07.2009 AND AGAIN FILL GAS BUT WHEN WENT OUT FROM HERE NEAR ABOUT 3 HOURS PASSED AWAY, AGAIN NO ICE IS NOR FRIDGED AND NOT COOLED PROPERLY.PLEASE REPAIRED MY REFRIGERATOR PROPERLY UNLESS I WILL GO TO THE CONSUMER COURT BECAUSE I AM SUFFURING SINCE ONE MONTH AND YOUR ENGINEER NOT REPAIRED MY REFRIGERATOR PROPERLY.THIS IS FOR YOUR INFORMATION AND NECESSORY ACTION.

Dear Sir/ Madam,

This is to bring your notice that I have purchased a Semi-Automatic Washing Machine (Made: Godrej, Model No. GDS-650, Serial no.[protected] from M/s. Southern Agencies, Machalipattanam, in the year 2005 which had a warranty of 3 years. The warranty has been renewed on 14th December 2007 at M/s. Excel Techo Services, an authorized dealer of Godrej & Boyce Mfg. Co. Ltd. for the period of 3 years from 30.12.2007 to 30.12.2010 by paying an amount of Rs. 2000/-. A scanned copy of the same is enclosed for your reference.

Now since the spinner is not working, I have been calling customer care number of Godrej[protected] since 9th June 2009 but till now I have neither received a satisfactory reply from Customer care nor an engineer visited my house to repair the machine. I am furnishing here below a list of complaint numbers lodged with Godrej customer care centre:

Date Complaint no.
09.06.2009 578974
24.06.2009 582936
07.07.2009 586798

I have even sent an email to Godrej customer service cell on 3rd July, a copy of which is attached with this email.

Since now I am very frustrated with this non-supportive behavior of Godrej, I humbly request you to look into this matter and do the needful, as early as possible.

I look forward to hear a favorable reply from you.

Thanking you in advance for your support,

Yours faithfully,

S Mallikamba
D/o. S. Nagamalleshwara Rao
House No.3-4-90, Sumitra Nagar,
Kukatpally, Hyderabad - 500072
Mobile: [protected]

Dear sir/ Madam,

We had put a complaint regarding the malfunction of our Air conditioner one week back. The problem is water leaking from the unit. And you had given us a complaint ref. No.453258 regarding the same. Unfortunately, there had been no response from your side till today. Now, we are in a dilemma because there are many costly equipments in the A.C. Cabin.

Therefore, I kindly request you to look into the matter as soon as possible.

Few months back I was sold a defective demo refrigerator by Vijay Sales. The following parts have conked off in WARRANTY
1 MAIN FRIDGE DOOR DISFIGURED
2 NEW DEFROST DOOR BROKEN
3 THERMOSTAT DEAD
4 LIGHT FALLEN OFF
5 NEW VEG. TRAY BROKEN
6 MAIN DOOR MAGNETISM NOT SATISFACTORY
7 DEFROST BUTTON DEFECTIVE

The fridge is still in warranty. In addition their technician cheated me of Rs, 850 for some useless component. Please let the co. refund all my money or give me a proper refrigerator.

NIRANJAN DADLANI
[protected]@yahoo.com

I have a godrej refrigerator for the past 10 years and i face constant problems with this product. The

latest is that the refrigerator is just running at nil cooling and that too after it was serviced by two engineers 15 days ago. I logged a complaint on 27.06.09 at 11.00 a.m. in the morning and till the time i am writing this mail at 9.00 p.m. in the evening the company has neither sent any engineer nor any holding reply to service my complaint. The no on which i logged the complaint was[protected]. The complaint no given by the service centre is 183447. When i enquired the reason for not resloving the complaint, the executive on the other side replied that it is still not 24 HRS !!! and they will only look at this on Monday since Sunday is a holiday in the company. I spoke to one Mr Amrendra Kumar and on much persuasion he gave me the name of the floor manager Mr Robin which was no body but he himself since i recognised his voice and he was trying to fool me. On much persuasion with him he gave me the mail id of the company as [protected]@eureka051.com which i have not tried so far... seems this is also a fraud. I am absolutely cheesed off and bugged the way a private company is operating and paying no attn to the grievance of the customer. The executive is no less than a goon and an uneducated who does not know how to behave. I request the consumer forum to provide me the mail id of Mr Adi Godrej since he should know the ground reality and people spoiling his name. I want a stirct action against the servicing agency and a reply from the Godrej company on appointing such sub standard dealers and service providers. Its a BLATANT SHAME AND SHAM ON GODREJ...Ratan Tata could provide a car for Indians which is a dream and will run this show successfully with the new invention but Mr Godrej is still struggling to provide a WORKING REFRIGERATOR...

I would want an early reply and resolution to this issue.

Thanks
Rupali Julka

In 18 Months of Purchase of this bed, this bed has been damaged 3times, only once were some parts of the bed were replaced, Now the bed has been damaged again and literally broken..we paid through out Nose 26000/- Rupees for this bed, very bad quality of furniture and non-responsive behavior of Comfort Net Traders-- Keerti Nagar, Delhi( Ms Vandana) and Mr. Jitender Service quality Manager from Godrej, this is very disappointing.

Dear Concern,
I had purchased a Godrej Refrigerator on April 16, 2009 at 11:00AM from Great Eastern Trading Co, Garia, as they are confirmed that the material should be delivered within 8pm on that day but now the time is 10:30Pm and still Iam waiting for the Refrigerator which is not delivered, I called up so many times on[protected]/7999/8333 numbers from 8:30PM, but no response from Great Eastern Trading Co. As per there confirmation I have pay the full amount (Rs- 9000 C/M no-919). Why the materials are not delivered on company committed time?????

Arup Bhattacharya
[protected]
J.N.Bose Rd.

Sir, i have taken a washing machine Model No:- GWS6201 from Guptaswer enterprices Semiliguda in the dist Of Koraput ( Orissa ) last year in the Month of Oct- 2008, but after 2 months the drain valve is not operating properly, so the mashine is idel condition. and my aim was not fulfil so yet. I had complained so many time to the dealer but till date there is no action taken by the dealer or your company . so i am request to you please lookafter the matter and take the necessay action as soon as possible

thanking you

yours
pradeep kumar sahoo

this is in refereence to their ad on the mumbai mirror on 18/3/2009 announcing free service camp between 18-20 March, My service no is 377316 registered on 18/3/2009 and today is the 3/4/2009 and till date nobody has visited my residence despite making several phone calls. Very bad service and false advertising. Godrej should be sued for such false advertising and no response to service calls.

Dear All,

Never buy a godrej washing machine. I owned a Fully Automatic DreamWash Machine. Within 2yrs 12 paid services, almost all parts replaced by now bacuase of damage and poor quality. Service call attended within 5-9 days, which requires a service call again in a month or so. I own refregrator, never had a problem. But this crap machine, moved my nerves crazy ! Help ... says my mom daily for machine.

I've been using godrej a/c(1.5 tonnes) since last 2 and half yrs .. The a/c had several problems since beggining and i've received very poor service from beggining.. Recently they said the a/c is out of gas and changed it and after a few days they say its not the problem of the a/c its something to do with the tubes.. and nevr came for service after that .. Kindly help

Godrej Airconditioners advertisment was appearing in the 14th March 09 - Mail Today on page 3 giving out details of the AC exchange scheme and Free Service Camp for ACs between 14-22nd March 09. The request for Free AC service was booked on 14th March 09 morning with Service Request Confirmation no as 262137.
Till date twice the service engineer has visited the house, however refused to provide free service claiming he not been instucted for the same. Aleady spoken to Service call center 5-6 times in last 6 days and also 3-4 times to the Service Area Supervisor and all of them have refused to acknowledge the advertisment in the newspaper and refused service.I had even sent them the scans of the newpaper advert as a proof...however all in vain.
This act of Godrej company has been given in the newspaper in order to Mislead the customers and also customers booking service thinking it to be free and finally Service team charging the customers for the same during their home visits.
Least expected act of cheating the customers from Godrej & Boyce.

Dear Sir,

We had bought a Godrej 3-door Slimline model in June last and had only complaints and problems regarding it. Finally, one month back, the company had taken a decision to replace our cup-board by another one. However, they are insisting that we bear the fine. Materials replaced within 6 months of delivery, and in the same year, do not come under the excise, VAT or octroi (as we stay in Pune) taxes. We had initially complained to them in August, but they have relented only in February. During thin time, the six months period has passed, and we are being forced to pay the extra amount for no fault of ours. Also, the employees at various levels keep misquoting the final cost of the new model that we intend to buy.

I AM HAVING THE GODREJ REFRIGERATOR AND THE SAME STARTED THE PROBLEM FROM THE FIRST MONTH AND THEN ANY HOW AFTER ONE YEAR WAS ASKED TO SIGN THE SERVICE CONTRACT AND DURING LAST THREE YEARS IT CREATED LOT OF PROBLEM ( NOT COOLING, WATER DRIPPING ETC ETC). MY FRIGDE WAS CONVERTED BY THEM FROM FROST FREE TO EXTERNAL CONDENSER FRIDGE.

NOW MY CONTRACT IS COMING TO AN END AND THEY ARE CALLING FOR RENEWAL BEFORE THREE MONTHS OF CONTRACT EXPIRE DATE AND THREATING OF INCREASE IN CONTRACT AMOUNT, WHILE THE AMOUNT WHAT THEY ARE CLAMING IS ALREADY INCREASED AMOUND.

MY SUGGESTION NEVER BUY A GODREJ PRODUCT ( NAAM BADE PRODUCT KHOTE.)

I have booked my prefab modular kitchen on 2nd of dec.at subhash road dehradun. they took advance payment i.e 37000/-.they assured me that it will be done within 25 days.thrice i have given them reminder.we have cancelled our tours becoz of this kitchen. we have spoiled our winter-vacations.they hav broken their comittment as well as gave us mental & financial harrasment.
we don't want any dealing with you in future, pls return our money back. we can't wait now.its enough.
POOJA BHATI
13/4/09
ADD.
3/A DHAK PATTI
RAJPUR
DEHRADUN
UTTRAKHAND

we bought a Godrej Dining Set from a dealer called Designo, in Mulund Mumbai in Aug 08. This was for a Dining Table plus 6 chairs. The Chair broke in Nov 08, that is within 3 months. I telephoned designo the dealer and they took 2 weeks to send some one to home to have a look at the same. Someone came inspected and said he will do the needfull. Waited for a week and when asked what is the status they cooly mention that I should telephone Godrej and lodge a strong complaint and as a user it will be more weightage than they complaining. never understood the logic. Lodged a complaint at Godrej call centre. Promptly they send a SMS saying complaint number and some one will attend to the problem. One week passes away no one turns up. called up again. Get a new complaint number and also informed once again someone will attend to within 48 hours. 5 days again passes away. Again I called up. Some one comes and take pictures of the Chair as theough he has come to see the scene of crime. Nothing happended for a 3 days. Called up the call centre and informed them categorically that even if takes 1 hour for me to hold I would do so to ensure someone seriously takes care of the problem. Line got disconnected. Someone up there had mercy on me and I was pleasantly suprised to receive a call and set up a conference call with some manager called mr. Boumi or Mr.Homi. He saus i am here to help the customers and give them good service, etc which when I heard, I had to control my "emotional outbursts".

Next day some one turns up and brings a chair and which has no resemblances whatsoever to other 5 chairs.

Which means I was back to square one.

I told myself what I might have experienced might be one off case and this time maybe the situation has improved. So called up again on 25th dec. Again a SMS mentioning compliant number. No response further. Spoke to Mr. Goliwala who was absolutely out of his mind giving me suggestions...there would be some minor differences in furnitures so maybe I should adjust, I should take the chair to Designo, etc, etc. When I tried to be agressive with him for his audacious suggestions, mentioned that he will send some one. Waited for 48 hours. Called up again. Again Mr. Goliwala says that he will send someone. he did. Again the guy comes and checks the now famous "scene of crime". Wait for couple of days if Godrej will ring back. But alas we are Indians, right. Absolutely tolerant and always waiting in antciaption of good to happen. On last call Mr Goliavala says 8 days for replacement.

This is India.

Had they just replaced a simple chair without asking questions as they do in USA, I would have forever felt good of the company and would have stuck to them for my purchases. But now, NEVER.

I remember during my last trip to USA, I had been to "BEST BUY" the electronic outlet. I bought some adapter and it did not serve my purpose and I wanted to return it. I was thinking what to mention if they ask me why i wanted to return. When i went to the counter to return, not a SINGLE QUESTION or EYEBROW raised even though I did not have the original pack. They just returned the money...100%.

That is the difference.

We Indian are used to this run of the mill post supply service and Chalta Hai attitude. However big the company in India is, they are all the same. They derive some sadistic pleasure, I presume, seeing the users being taken for a ride and face troubles post sales.

Very Very bad experience

Venkatesh (Mumbai)
Tel[protected]