Godrej Interio Complaints & Reviews

My office Godrej Split AC is not working since last month 3rd. I complained to the distributor but no body responded for more than a week. After one week some body came and couldn't rectify the problem and told that another technician will come. It again took another week for the other technician to come and then he came and told that the sensor in the wall mounted unit for remote control is not working and will come back with the spare...

I purchased an AC of godrej in April 2008 and then till now it has became a headache for me. The air vents from where cold air comes are broken now, it is not such part that a customer will not touch. Every time i wanted to change the air flow, a grill cracks. I complained to godrej but the behavior of that guy (Mr. Harbaksh ) was shocking. He said do whatever you want. I m now in a big trouble. Please help me.

We bought a couple of cupboards (Vienna Slimline) from the Godrej Lifespace Showroom in Mulund, Mumbai on September 5th along with full payment. They said that the product was not in stock and we have to wait "3-4 weeks" for the product. We really liked the product and therefore decided to wait inspite of intense inconvenience.

Today is 11th October, and after about 20 phone calls and bickering with the Showroom salesperson for the last week or so, they just now informed us that they are unable to deliver the product. I will have to go to the showroom again and then they are going to return the money "within 8 days". No compensation etc. If "3-4 weeks" means, according to Godrej, never, then I am afraid to think what "within 8 days" may mean accoridng to the Godrej lexicon.

I hope some form of penalty exist for such behaviour from companies in India.

I am from Bangalore. I have a godrej pentacool refrigerator. I bought it 1.5 years ago. There was no problem since last week. Its bulb was fused and the bulb was not available in the local market.
I called up customer care and they told me to contact service center. I got the number of Maria's Refrigeration [service center, Bangalore]. I called up them, they told me to launch a complaint. As my wife and me are working and we will not available at home on weekdays, I thought to go there and buy the bulb and fix it myself.
Before going to the service center, I had called them twice. When I went there, they gave me larger bulb and told me that I had to change the holder. When I pointed out that, they said there is no stock. Then I asked them, "you could have told me, when I called", they pushed me out of the shop.
When I was back at home, I complaint about Maria's Refrigeration service center and nothing happened. I repeatedly called service center and asked for reference number for the particular call. But there reply was there is no reference number. They were hesitated to give me reference number, since I told them that I had planned to go to consumer court.
After my repeated calls, someone from Maria's Refrigeration itself had come to my house and changed the bulb and the holder around 7:30 PM. The incident happened on the same day around 11:00 AM. To get the service I had to speak to customer service representative for almost 1.5 hours.
Is this the service provided by Godrej? They should realize that, they are running business because of customers like us.

Dear Sir,

We have the ANNUAL MAINTENANCE CONTRACT with Godrej for their own washing machine valid till 17/09/2009. Our service no is 184299 & our phone no is 32401271 upon which they register our complaints.

Whenever we register a complaint, they take 4 to 5 days or sometimes even a week to solve even a minor problem against their assurance of attending the complaint by 24 hours!

Both o[censored]s are physically handicapped, walking with crutches.. Our washing machine has stopped working & our registered complaint is not attended for almost a week.. Moreover, whenever their engineer comes, he finds out some irrelvent fault to A.M.C. & charge us Rs.200 to 400 under different technical excuses.. Would you kindly help us at th earliest?

Thank you while awaiting for your timely help..

Regards,
Manoj karia.

To

The Godrej Refrigerator Co.Ltd.
Customer Care Division


Sub:- Complaint of My EON-Matlik Silver Refrigerator

Sir,

It is bringing to your kind notice that on 30.06.2007, I had purchased a 305 liters EON-Matlik Silver Refrigerator under exchange scheme from Delhi Branch PN, Godrej & Boyce Mfg. Co. Ltd. Okhla Showroom, Godrej Bhawan, New Delhi vide CST No.30089D which was delivered to my home on 02.07.2007 since, I purchased this model of refrigerator, I felt that it has some manufacturing defects as from the first day its side walls were heating and within 02 days the lower door handle strip broke down. On 04.07.2007, I brought the matter to notice of Customer Care on Tele. No.[protected]. The engineer who came to my home on my complaint told me that heating of side walls is normal thing in these types of fridge and replaced the lower door strips merely fixing the same on the door handle.

But the strip of the same handle had broken again so I complained the matter on 24.08.2007 to customer care vide complaint No.625536. The engineer came & replaced the strip. After replacing the strip, I asked from the engineer about this repeated complaint of broken strip. He told me that it is a manufacturing defect in this model of fridge and we will replace the same till the fridge is under guarantee.

On this, to rectify this problem in future, I made number of calls to the customer care and the persons as advised by the customer care, mentioned in the enclosed list of sequence. But despite my repeated requests, the problem is still persisting and nobody has come forward to solve this issue or listen earnestly. Whereas, the strip of lower handle of fridge has been broken 8 to 9 times from the date of purchasing. Though my fridge is under care and the replacement is being done, what will happen after that? It will certainly give me mental agony. Therefore, to rid off this mental agony and to face further loss of my hard money, it would be prudent that either my fridge may be replaced or to refund my money within 3 days from the date of this mail otherwise the circumstances will compete me to go to consumer court for solving this issue.

I hope that you will solve this issue within the stipulated period of time in view of my position at this stage and consider my problem being your responsibility.

I shall be very thankful to you in anticipation for this act.

Yours truly,



Radhey Shyam
R/O E-142-143,
Gandhi Vihar,
Near Mukherjee Nagar,
Delhi.110009
Mobile No.[protected]











LIST OF SEQUENCE



Sl. No. Date Complaint No. Tele. No. With whom I had spoken
1 04.07.2007 Not Available [protected] Customer Care
2 24.08.2007 625536 -do- -do-
3 10.09.2007 635769 -do- -do-
4 30.10.2007 Not Available -do- -do-
5 23.11.2007 673577 -do- -do-
6 21.02.2008 114942 -do- -do-
7 12.03.2008 124519 -do- -do-
8 03.03.2008 Not Available -do- -do-
9 05.03.2008 Not Available -do- -do-
10 11.03.2008 Not Available -do- -do- (Mr.Inderjeet )
11 12.03.2008 Not Available -do- -do-
12 21.03.2008 129711 -do- -do-
13 22.04.2008 148550 -do- -do-
14 23.06.2008 190920 -do- -do-

--- On Tue, 6/17/08, santosh srivastava <ssantosh.[protected]@yahoo.com> wrote:

> From: santosh srivastava <ssantosh.[protected]@yahoo.com>
> Subject: Fw: !!!Very Very Poor Service !!! (Please solve this issue ASAP As Urgent basis)
> To: [protected]@godrej.com, an.[protected]@godrejinds.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com
> Date: Tuesday, June 17, 2008, 3:45 PM
> Hi,
>
> This is in regards to the complaint number 180192. Till
> now, the problem is NOT yet resolved.
>
> I am trying to contact your support team almost everyday
> since 5th June' 2008 and most of the time I had a chat
> with Mr. Sanjay with conference call at 66507629 and all
> the time he says the engineer is on the way and would be
> reaching in next 15-20 mins. but the engineer never reaches
> my place and that person has never thought of giving a
> courtesy call even to confirm even as the problem has been
> resolved or not.
>
> Today, finally the engineer came but With Wrong
> Part(Freezer). It seems to be as the engineer came just for
> the sake of coming and not for resolving the problem. I
> don't understand as what kind of sick support you
> people are providing.
>
> I bought this refrigerator just a month ago and I am unable
> to use it since 5th June' 08.
>
> I was promised by Mr. Sanjay (yesterday) that the call
> would be closed today positively and the refrigerator will
> be 100% operational BUT IT HASN'T BEEN DONE YET.
>
> I have not even thought of such a careless and sick service
> from such a big brand company.
>
> This is just to let you know if my refrigerator will not
> operational by tommorrow, I am supposed to go to consumer
> court and will give all these details in Media even. I
> cann't tell you the pain I am suffering from due to
> this. Many of my perishable goods are getting rotten due to
> this.
>
> Once again, I request you to look into this matter
> seriously and on top priority otherwise I am suppose to do
> as I said earlier.
>
> A prompt reply and resolution to the issue would be highly
> appreciated.
>
> Regards,
> Santosh
> ([protected])
>
> --- On Thu, 6/12/08, santosh srivastava
> <[protected]@yahoo.com> wrote:
>
> > From: santosh srivastava
> <[protected]@yahoo.com>
> > Subject: !!!Very Very Poor Service !!! (Please
> solve this issue ASAP As Urgent basis)
> > To: [protected]@godrej.com
> > Cc: ssantosh.[protected]@yahoo.com
> > Date: Thursday, June 12, 2008, 2:51 PM
> > Dear Sir,
> >
> > My name is santosh srivastava and my address is R-16
> Khirki
> > Ext. Malviya nagar new delhi 110017 And my contect no
> is
> > [protected].
> >
> >
> > Last month i parches new refrigerates 220 single door.
> but
> > there was some forblem in cooling.I am facing problem
> since
> > last 8 day . every one assured me Enginner will be
> visit
> > within one or two hours but not come Please solve this
> > issue ASAP As Urgent basis .
> >
> > My Com No is :180192
> >
> > Thank You
> >
> > Santosh Srivastava
> > [protected]

Dear Sir / Madam,

I booked Godrej AC of 1 ton from Vijay Sales on 25th May 2008 and had the delievery of the same on 1st June 2008.

It is very unfortunate that we could not have the pleasure of air conditioning from the date of purchase. After installation, Air Conditioner has not worked for a day.

Service Engineer (?) sent for installation were very young and might be not trained properly. They hit the unit many times during installation. When I asked them about the same, they informed me that they do it for all installation.

We were informed that it might take some time for cooling process. After much patience, when we lodged a complaint, a person on phone promised to replace the unit. Immediately another person yelled at him which we heard on a phone. And the person on phone, changed the promise and asked us to wait for two days. On 14th June, one person visisted our place. He then informed my wife about the gas likage and he had come only for inspection not for service.

My friends were urging me not to take Godrej Air Conditioner but due to trust on a GODREJ brand, I opt the one.

Do you think, I have done a mistake?

When I tried to register a complaint at http://www.esales.godrej.com/galtes/online_service.asp, I recieved a message 'The page cannot be displayed' with 'Open the www.esales.godrej.com home page, and then look for links to the information you want.' When I hit link www.esales.godrej.com, I recieved a message 'You are not authorized to view this page'. Do you think it make sense wasting our time?

If problem is not solved immediately, I may have no option but to file a registerd complaint at GRAHAK PANCHAYAT and to put the matter in front of the print media and electronic media. I still have trust on GODREJ brand. Some of your people may not working well but again it is the responsibility of the company to take care of the goodwill.

I hope to get immediate replacement of the unit with installation of new unit.

Regards,

BIPIN MAYEKAR
Chairman - Managing DIrector
PRASANNA HRD PRIVATE LIMITED

Hi

I am vivek from Kurali about 30 kms away from Chandigarh. We have bought one AC from Satluj Electronic, Sec 35, Chandigarh.. In summer when we start to use it it works as a fan. It cools only for 2 to 5 mins..We logged complaint for the same. After a routine calling for support for 6-7 days in summer technician come and he says that it is problem with AC. He also changes one capacitor. Then it work for 2 hours after that...

i bought a godrej UT200 refrigerator.now it got a problem.its not at all working.i've complained to the customer care at delhi, they gave me a number to call, a service man's name.then i called that number and sad the details they gave to me.to my surprise there was no service man with that name, and they did'nt get a work order even after three days.this is my problem.

Iam from Hyderabad.I have Godrej Split AC 1.5 Ton.its not cooling since 1 month.So i called godrej customer care n lodged a complaint on[protected].But there is no repsonse from godrej people.I hav celled minimu of 10 times regarding this matter.But none of the technician from godrej either called or visited my house.The complaint number registered with godrej is 570339.Please take some action regarding this issue

Dear Sir,

Since when has it been Godrej's policy to ask the customer to pay without resolving the complaint?

And when the customer protests about such a think; are your service personnel authorised to offer 50% discount?

All this happened to me when the Godrej Service Staff visited me on 22.04.2008 to solve my Fridge complaint-SERVICE CALL NO: 955722.

Hightime for you to set your service department in order !

G.R.SONI.

i had bought one godrej refirigetor last month i became facing problems with cooling i cmplaint that to ur dealer Ms baheti electrics(GOVINDAM) he charged a fee for repairing i paid that fee to him he send his mechanic & told me to send the fridge to his place after two days he send me the refrigator . on the very next day the refigator again started cooling problems i complained to the dealer he said give me ur bill & gurantee card & becauz the compresor is in guarantee period a mechanic from company will replace the compresor & now 14 days are over i have recd no call or no mechanic to replace the compressor ur dealer is doing frod in repairing that one . so plz look into this matter & take appropriate action. there is no answr by the dealer he ignores me

I purchased a Godrej Pentacool refrigrator in bangalore. Now i am moved to hyderabad. I found that my refrigrator doesn't cool after power goes off. I called the customer support and engineer came home. Without even checking properly he says that defrost is not working, we need to purchase a new one. I told him that my fridge defrost works properly. However he insist on purchasing AMC from him and says we need to put new defrost panel....

Hi

I had bought 1 (one) “Slimline with locker” on 1st February 2008 (Friday) from Godrej and Boyce Mfg Co. Ltd. Retailing Division, Godrej Lifespace Store, Salt Lake City, Kolkata 700 091.

• The Order No. is 13354. The amount of Rs. 10036/= was paid in full on the same day (1st February 2008) – Receipt No. 11781/Date 1/2/08 to Debosruti Ray – Assistant Manager, Retailing Division (Salesman Code: 53234).

• The Delivery was made on 9th February 2008 (Saturday) via Invoice No. 801/24061088. The Sales Order No. is 926208.

• However the Slimline had issues in door alignment as it was not getting closed properly. The same was written on the “Challan Cum Invoice”. I had also talked to Mr. Sankar Bhattacharjee (Mobile[protected] on the same day as the delivery boy had pointed out him to be the contact person. He assured a technician would be sent by Tuesday 12th February.

• After repeated phone calls to the Salt lake office (Ph.[protected] no one was sent to repair the same till Wednesday 13th February.

• On Wednesday 13th February 2008, I got a complain number from one sales person (over phone) (66334 Dated 13th February 2008)

• Again after repeated phone calls, one technician visited my place on 15th February 2008 (2 days after the complaint), though the priority was set to be “Within 1 Day”. He was not able to repair the same and I contacted the Retailing Division (Ph.[protected] reporting the same. Debosruti Ray assured to send a senior technician once the Service card is submitted by the Technician.

• On Saturday 16th February, I talked to the same sales person at 12 noon; however I learnt that the card was not submitted till that time (1 full working day) and I was assured that once it is submitted by the Technician, I would be intimated over phone. I am yet to get that call.

• I contacted the Customer Support Number[protected] to know the status of my complaint. In turn I was given another number[protected] to contact Mr. Rajiv on Monday.

It has been 2 (two) weeks since I paid up in full but I am yet to get a fully functional Slimline.

I am really surprised to find this pathetic service condition of Godrej and Boyce Mfg Co. Ltd. Retailing Division and would like a speedy closure of the same.

Appreciate your quick response.

Thanks
Subhamoy Chakraborti
[protected]
[protected]@gmail.com

I have purchased Godrej gds 400 wahing machine ,
the outer body got rusted soon and broke , even though the machine is in fully working condition iam unable to use the same , i tried each and every where for the cabnit , as the modle has stoped so the cabinet is not avaliable now ,all the delears say.

I would like to have the cabinet replaced immediatly , pls suggest and get us the cabinet .

Thanks and regards
R.Sreedhar
[protected]

This is with reference to the Lincoln Bed which we purchased from the Godrej Lifestyle showroom in Borivali (W).

I would like to state that the standard of the Godrej products have really fallen and are not upto the quality expected of Godrej. Earlier the name Godrej would mean Good Quality & Service and Value for money. But unfortunately today it doesnt hold true. A bed purchased less than year ago is broken down twice because of design flaw and Godrej fails to respond to Customer grievances inspite of repeated reminders / calls.

After many reminders, An 'engineer' came to our place on October 2, 2007 to check the state of the bed. I am not sure if he even submitted our complaint to the Vikhroli office because its been more than 2 months and we have not heard anything from Godrej. I fail to understand what was the purpose of sending a person, who is ineffecient, for inspection.

I even sent an email marking certain senior members of the Godrej Vikhroli office in my email hoping someone will be responsible enough to respond to my complain and address my problem. But I have not received any reply till date.

Dear Sir,

I have bought godrej furnitures (endura model)last year in december. All the joints of doors of almirah has cracked and it is getting losse day by day. door of dressing table is also losse. At the time of installation one rack of almirah was missing.
These all things has been told so many times to godrej office at MUzaffarpur (Bihar) and Patna. But they are just ignoring it saying that within 15 days it will be reapired. But no action has been taken yet.
I have spent 70000/- for these furniture but it seems that i have been cheated by relying upon this company.
What should i do. Kindly suggest