Godrej Interio Complaints & Reviews

I have booked my prefab modular kitchen on 2nd of dec.at subhash road dehradun. they took advance payment i.e 37000/-.they assured me that it will be done within 25 days.thrice i have given them reminder.we have cancelled our tours becoz of this kitchen. we have spoiled our winter-vacations.they hav broken their comittment as well as gave us mental & financial harrasment.
we don't want any dealing with you in future, pls return our money back. we can't wait now.its enough.
POOJA BHATI
13/4/09
ADD.
3/A DHAK PATTI
RAJPUR
DEHRADUN
UTTRAKHAND

we bought a Godrej Dining Set from a dealer called Designo, in Mulund Mumbai in Aug 08. This was for a Dining Table plus 6 chairs. The Chair broke in Nov 08, that is within 3 months. I telephoned designo the dealer and they took 2 weeks to send some one to home to have a look at the same. Someone came inspected and said he will do the needfull. Waited for a week and when asked what is the status they cooly mention that I should telephone Godrej and lodge a strong complaint and as a user it will be more weightage than they complaining. never understood the logic. Lodged a complaint at Godrej call centre. Promptly they send a SMS saying complaint number and some one will attend to the problem. One week passes away no one turns up. called up again. Get a new complaint number and also informed once again someone will attend to within 48 hours. 5 days again passes away. Again I called up. Some one comes and take pictures of the Chair as theough he has come to see the scene of crime. Nothing happended for a 3 days. Called up the call centre and informed them categorically that even if takes 1 hour for me to hold I would do so to ensure someone seriously takes care of the problem. Line got disconnected. Someone up there had mercy on me and I was pleasantly suprised to receive a call and set up a conference call with some manager called mr. Boumi or Mr.Homi. He saus i am here to help the customers and give them good service, etc which when I heard, I had to control my "emotional outbursts".

Next day some one turns up and brings a chair and which has no resemblances whatsoever to other 5 chairs.

Which means I was back to square one.

I told myself what I might have experienced might be one off case and this time maybe the situation has improved. So called up again on 25th dec. Again a SMS mentioning compliant number. No response further. Spoke to Mr. Goliwala who was absolutely out of his mind giving me suggestions...there would be some minor differences in furnitures so maybe I should adjust, I should take the chair to Designo, etc, etc. When I tried to be agressive with him for his audacious suggestions, mentioned that he will send some one. Waited for 48 hours. Called up again. Again Mr. Goliwala says that he will send someone. he did. Again the guy comes and checks the now famous "scene of crime". Wait for couple of days if Godrej will ring back. But alas we are Indians, right. Absolutely tolerant and always waiting in antciaption of good to happen. On last call Mr Goliavala says 8 days for replacement.

This is India.

Had they just replaced a simple chair without asking questions as they do in USA, I would have forever felt good of the company and would have stuck to them for my purchases. But now, NEVER.

I remember during my last trip to USA, I had been to "BEST BUY" the electronic outlet. I bought some adapter and it did not serve my purpose and I wanted to return it. I was thinking what to mention if they ask me why i wanted to return. When i went to the counter to return, not a SINGLE QUESTION or EYEBROW raised even though I did not have the original pack. They just returned the money...100%.

That is the difference.

We Indian are used to this run of the mill post supply service and Chalta Hai attitude. However big the company in India is, they are all the same. They derive some sadistic pleasure, I presume, seeing the users being taken for a ride and face troubles post sales.

Very Very bad experience

Venkatesh (Mumbai)
Tel[protected]

One Godrej was purchased in the month of February, 2008. Immediately after purchasing, we lodged a complaint with Godrej, Delhi that this fridge is making too much of noise, likewise air planes make after landing and taking off. But engineer of Godrej gave us a lame plea that this being a Frost Free fridge, it will create such noises. We were not satisfied with the plea but kept mum. After few days this complaint was again lodged but the same reply was given. Thank God now our fridge makes no noise as it died on 31.12.08 and now it is lying like a dead elephant.

Actually Godrej people were pressing us hard to take an extended warranty but we refused, thinking that a good new product normally runs 5-7 years without any problem. But our views were wrong, Godrej products last only for few months, then only extended warranties help.

Dear Sir,

I had bought a refregator godrej make GDE23C2 on 14th May, 2008 from Girias Investment, Brigrade Road. The refregator was gifted to my brother and delivered to his residence. I opened the fridge for usage and to my utter horror which I could not beleive the whole fridge was damaged and the glass was completely broken inside. The compressor was hanging precrously behind the fridge. Immedately I called up GIRIA's and they replaced the fridge the next day. To my dis-appointment again, the replaced fridge was also was made of sub-standard materials and I had to call the service engineer to rectify the Freezer Door which was not closing at all. The service person promised to replace the same immediately and he went back.

I again follwed up and it gave up.

Again in September / October, I complained and the service person came to rectify the same. But this time he bought the Bush for some stand, I don't know why.

Finally, I lodged a complaint again thru the call center on 22nd October, 2008 and finally a formal complaint was registered and was given a complaint number 807071 thru SMS.

After 2 days I got another SMS stating that my spares have been requested for and it should be received and would be replaced soon.

On 10th November the godrej branch in-charge called me to inform me that the spares have come and it would be replaced on 11th November, 2008.

Finally, I was happy that something has happened and to my shock again, they committed the same blunder again and they bought spares which did not suit my fridge.

I again spoke to the godrej branch in-charge and she promised to check and get back in 30 minutes. It is been more than 1 hour and I am yet to receive the call.

My humble request to all the consumers, do not go for godrej products. It is just atricious.

I PURCHASED AN AC FROM GODREJ ON 05/05/08. A GODREJ STABILIZER WAS ALSO PURCHASED FROM THE CO WITH AC. THE STABILIZER WAS NOT WORKING PROPERLY. A COMPLAINT WAS REGO ON 07/10/08 REF NO 180766 WHICH WAS FORWARDED TO '"SHIVAY ELECTRONICS" OF GHAZIABAD (AUTH SERVICE CENTRE). ON 16/10/08 ENGG FROM SERVICE CENTRE CAME AND CARRIED THE STABILIZER TO THE WORKSHOP. ON 21/10/2008 THE CO SENT SOME OTHER OLD REPAIRED STABILIZER IN REPLACEMENT TO MY NEW PRODUCT. I REFUSED TO TAKE. WILL THE CO PL PROVIDE ME A NEW PRODUCT INSTEAD OF REPLACING IT WITH SOME OTHER OLD REPAIRED STABILIZER.
I AM VERY DISAPPOINTED WITH YOUR POOR SERVICE. HOPE YOU WILL TRY TO IMPROVE YOUR AFTER SALE SERVICE.

GAGAN DUA
MOB [protected]

My office Godrej Split AC is not working since last month 3rd. I complained to the distributor but no body responded for more than a week. After one week some body came and couldn't rectify the problem and told that another technician will come. It again took another week for the other technician to come and then he came and told that the sensor in the wall mounted unit for remote control is not working and will come back with the spare next day means on 18th of February but today is March 10th and after several calls to the service people no body is able to give proper feedback and saying that tomorrow we will send. But somany tomorrows have already gone still my problem couldn't be rectified. If this is the attitude of your service staff then in future nobody will be intersted to buy your product and also no body will recommend to others. Please look into the matter with very seriously and take necessary action to help the customer to restore faith in your company and products.

We had purchased from Southern Agency, Visakhapatnam.

Both the Southern Agency and your Service Centre staffs are useless and not fit for the job. There is no professional attitude at all.


Thanks & regards,

P.M.dash
Executive Housekeeper
Dolphin Hotel, Visakhapatnam
Andhra Pradesh
Phone: [protected]

I purchased an AC of godrej in April 2008 and then till now it has became a headache for me. The air vents from where cold air comes are broken now, it is not such part that a customer will not touch. Every time i wanted to change the air flow, a grill cracks. I complained to godrej but the behavior of that guy (Mr. Harbaksh ) was shocking. He said do whatever you want. I m now in a big trouble. Please help me.

We bought a couple of cupboards (Vienna Slimline) from the Godrej Lifespace Showroom in Mulund, Mumbai on September 5th along with full payment. They said that the product was not in stock and we have to wait "3-4 weeks" for the product. We really liked the product and therefore decided to wait inspite of intense inconvenience.

Today is 11th October, and after about 20 phone calls and bickering with the Showroom salesperson for the last week or so, they just now informed us that they are unable to deliver the product. I will have to go to the showroom again and then they are going to return the money "within 8 days". No compensation etc. If "3-4 weeks" means, according to Godrej, never, then I am afraid to think what "within 8 days" may mean accoridng to the Godrej lexicon.

I hope some form of penalty exist for such behaviour from companies in India.

I am from Bangalore. I have a godrej pentacool refrigerator. I bought it 1.5 years ago. There was no problem since last week. Its bulb was fused and the bulb was not available in the local market.
I called up customer care and they told me to contact service center. I got the number of Maria's Refrigeration [service center, Bangalore]. I called up them, they told me to launch a complaint. As my wife and me are working and we will not available at home on weekdays, I thought to go there and buy the bulb and fix it myself.
Before going to the service center, I had called them twice. When I went there, they gave me larger bulb and told me that I had to change the holder. When I pointed out that, they said there is no stock. Then I asked them, "you could have told me, when I called", they pushed me out of the shop.
When I was back at home, I complaint about Maria's Refrigeration service center and nothing happened. I repeatedly called service center and asked for reference number for the particular call. But there reply was there is no reference number. They were hesitated to give me reference number, since I told them that I had planned to go to consumer court.
After my repeated calls, someone from Maria's Refrigeration itself had come to my house and changed the bulb and the holder around 7:30 PM. The incident happened on the same day around 11:00 AM. To get the service I had to speak to customer service representative for almost 1.5 hours.
Is this the service provided by Godrej? They should realize that, they are running business because of customers like us.

Dear Sir,

We have the ANNUAL MAINTENANCE CONTRACT with Godrej for their own washing machine valid till 17/09/2009. Our service no is 184299 & our phone no is 32401271 upon which they register our complaints.

Whenever we register a complaint, they take 4 to 5 days or sometimes even a week to solve even a minor problem against their assurance of attending the complaint by 24 hours!

Both o[censored]s are physically handicapped, walking with crutches.. Our washing machine has stopped working & our registered complaint is not attended for almost a week.. Moreover, whenever their engineer comes, he finds out some irrelvent fault to A.M.C. & charge us Rs.200 to 400 under different technical excuses.. Would you kindly help us at th earliest?

Thank you while awaiting for your timely help..

Regards,
Manoj karia.

To

The Godrej Refrigerator Co.Ltd.
Customer Care Division


Sub:- Complaint of My EON-Matlik Silver Refrigerator

Sir,

It is bringing to your kind notice that on 30.06.2007, I had purchased a 305 liters EON-Matlik Silver Refrigerator under exchange scheme from Delhi Branch PN, Godrej & Boyce Mfg. Co. Ltd. Okhla Showroom, Godrej Bhawan, New Delhi vide CST No.30089D which was delivered to my home on 02.07.2007 since, I purchased this model of refrigerator, I felt that it has some manufacturing defects as from the first day its side walls were heating and within 02 days the lower door handle strip broke down. On 04.07.2007, I brought the matter to notice of Customer Care on Tele. No.[protected]. The engineer who came to my home on my complaint told me that heating of side walls is normal thing in these types of fridge and replaced the lower door strips merely fixing the same on the door handle.

But the strip of the same handle had broken again so I complained the matter on 24.08.2007 to customer care vide complaint No.625536. The engineer came & replaced the strip. After replacing the strip, I asked from the engineer about this repeated complaint of broken strip. He told me that it is a manufacturing defect in this model of fridge and we will replace the same till the fridge is under guarantee.

On this, to rectify this problem in future, I made number of calls to the customer care and the persons as advised by the customer care, mentioned in the enclosed list of sequence. But despite my repeated requests, the problem is still persisting and nobody has come forward to solve this issue or listen earnestly. Whereas, the strip of lower handle of fridge has been broken 8 to 9 times from the date of purchasing. Though my fridge is under care and the replacement is being done, what will happen after that? It will certainly give me mental agony. Therefore, to rid off this mental agony and to face further loss of my hard money, it would be prudent that either my fridge may be replaced or to refund my money within 3 days from the date of this mail otherwise the circumstances will compete me to go to consumer court for solving this issue.

I hope that you will solve this issue within the stipulated period of time in view of my position at this stage and consider my problem being your responsibility.

I shall be very thankful to you in anticipation for this act.

Yours truly,



Radhey Shyam
R/O E-142-143,
Gandhi Vihar,
Near Mukherjee Nagar,
Delhi.110009
Mobile No.[protected]











LIST OF SEQUENCE



Sl. No. Date Complaint No. Tele. No. With whom I had spoken
1 04.07.2007 Not Available [protected] Customer Care
2 24.08.2007 625536 -do- -do-
3 10.09.2007 635769 -do- -do-
4 30.10.2007 Not Available -do- -do-
5 23.11.2007 673577 -do- -do-
6 21.02.2008 114942 -do- -do-
7 12.03.2008 124519 -do- -do-
8 03.03.2008 Not Available -do- -do-
9 05.03.2008 Not Available -do- -do-
10 11.03.2008 Not Available -do- -do- (Mr.Inderjeet )
11 12.03.2008 Not Available -do- -do-
12 21.03.2008 129711 -do- -do-
13 22.04.2008 148550 -do- -do-
14 23.06.2008 190920 -do- -do-

--- On Tue, 6/17/08, santosh srivastava <ssantosh.[protected]@yahoo.com> wrote:

> From: santosh srivastava <ssantosh.[protected]@yahoo.com>
> Subject: Fw: !!!Very Very Poor Service !!! (Please solve this issue ASAP As Urgent basis)
> To: [protected]@godrej.com, an.[protected]@godrejinds.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com
> Date: Tuesday, June 17, 2008, 3:45 PM
> Hi,
>
> This is in regards to the complaint number 180192. Till
> now, the problem is NOT yet resolved.
>
> I am trying to contact your support team almost everyday
> since 5th June' 2008 and most of the time I had a chat
> with Mr. Sanjay with conference call at 66507629 and all
> the time he says the engineer is on the way and would be
> reaching in next 15-20 mins. but the engineer never reaches
> my place and that person has never thought of giving a
> courtesy call even to confirm even as the problem has been
> resolved or not.
>
> Today, finally the engineer came but With Wrong
> Part(Freezer). It seems to be as the engineer came just for
> the sake of coming and not for resolving the problem. I
> don't understand as what kind of sick support you
> people are providing.
>
> I bought this refrigerator just a month ago and I am unable
> to use it since 5th June' 08.
>
> I was promised by Mr. Sanjay (yesterday) that the call
> would be closed today positively and the refrigerator will
> be 100% operational BUT IT HASN'T BEEN DONE YET.
>
> I have not even thought of such a careless and sick service
> from such a big brand company.
>
> This is just to let you know if my refrigerator will not
> operational by tommorrow, I am supposed to go to consumer
> court and will give all these details in Media even. I
> cann't tell you the pain I am suffering from due to
> this. Many of my perishable goods are getting rotten due to
> this.
>
> Once again, I request you to look into this matter
> seriously and on top priority otherwise I am suppose to do
> as I said earlier.
>
> A prompt reply and resolution to the issue would be highly
> appreciated.
>
> Regards,
> Santosh
> ([protected])
>
> --- On Thu, 6/12/08, santosh srivastava
> <[protected]@yahoo.com> wrote:
>
> > From: santosh srivastava
> <[protected]@yahoo.com>
> > Subject: !!!Very Very Poor Service !!! (Please
> solve this issue ASAP As Urgent basis)
> > To: [protected]@godrej.com
> > Cc: ssantosh.[protected]@yahoo.com
> > Date: Thursday, June 12, 2008, 2:51 PM
> > Dear Sir,
> >
> > My name is santosh srivastava and my address is R-16
> Khirki
> > Ext. Malviya nagar new delhi 110017 And my contect no
> is
> > [protected].
> >
> >
> > Last month i parches new refrigerates 220 single door.
> but
> > there was some forblem in cooling.I am facing problem
> since
> > last 8 day . every one assured me Enginner will be
> visit
> > within one or two hours but not come Please solve this
> > issue ASAP As Urgent basis .
> >
> > My Com No is :180192
> >
> > Thank You
> >
> > Santosh Srivastava
> > [protected]

Dear Sir / Madam,

I booked Godrej AC of 1 ton from Vijay Sales on 25th May 2008 and had the delievery of the same on 1st June 2008.

It is very unfortunate that we could not have the pleasure of air conditioning from the date of purchase. After installation, Air Conditioner has not worked for a day.

Service Engineer (?) sent for installation were very young and might be not trained properly. They hit the unit many times during installation. When I asked them about the same, they informed me that they do it for all installation.

We were informed that it might take some time for cooling process. After much patience, when we lodged a complaint, a person on phone promised to replace the unit. Immediately another person yelled at him which we heard on a phone. And the person on phone, changed the promise and asked us to wait for two days. On 14th June, one person visisted our place. He then informed my wife about the gas likage and he had come only for inspection not for service.

My friends were urging me not to take Godrej Air Conditioner but due to trust on a GODREJ brand, I opt the one.

Do you think, I have done a mistake?

When I tried to register a complaint at http://www.esales.godrej.com/galtes/online_service.asp, I recieved a message 'The page cannot be displayed' with 'Open the www.esales.godrej.com home page, and then look for links to the information you want.' When I hit link www.esales.godrej.com, I recieved a message 'You are not authorized to view this page'. Do you think it make sense wasting our time?

If problem is not solved immediately, I may have no option but to file a registerd complaint at GRAHAK PANCHAYAT and to put the matter in front of the print media and electronic media. I still have trust on GODREJ brand. Some of your people may not working well but again it is the responsibility of the company to take care of the goodwill.

I hope to get immediate replacement of the unit with installation of new unit.

Regards,

BIPIN MAYEKAR
Chairman - Managing DIrector
PRASANNA HRD PRIVATE LIMITED

Hi

I am vivek from Kurali about 30 kms away from Chandigarh. We have bought one AC from Satluj Electronic, Sec 35, Chandigarh.. In summer when we start to use it it works as a fan. It cools only for 2 to 5 mins..We logged complaint for the same. After a routine calling for support for 6-7 days in summer technician come and he says that it is problem with AC. He also changes one capacitor. Then it work for 2 hours after that again it starts giving problem. I installed 8Kva Stabilizer also to avoid power issue (AC uses only 2 Kva). After that i log call to satluj electronics showroom by visiting there but still i am waiting for response from last three weeks in summer season. We recommend to you buy Godrej AC only if you are planning to pass your Summer with AC but no cooling
Regards

Vivek Bansal

i bought a godrej UT200 refrigerator.now it got a problem.its not at all working.i've complained to the customer care at delhi, they gave me a number to call, a service man's name.then i called that number and sad the details they gave to me.to my surprise there was no service man with that name, and they did'nt get a work order even after three days.this is my problem.

Iam from Hyderabad.I have Godrej Split AC 1.5 Ton.its not cooling since 1 month.So i called godrej customer care n lodged a complaint on[protected].But there is no repsonse from godrej people.I hav celled minimu of 10 times regarding this matter.But none of the technician from godrej either called or visited my house.The complaint number registered with godrej is 570339.Please take some action regarding this issue

Dear Sir,

Since when has it been Godrej's policy to ask the customer to pay without resolving the complaint?

And when the customer protests about such a think; are your service personnel authorised to offer 50% discount?

All this happened to me when the Godrej Service Staff visited me on 22.04.2008 to solve my Fridge complaint-SERVICE CALL NO: 955722.

Hightime for you to set your service department in order !

G.R.SONI.

i had bought one godrej refirigetor last month i became facing problems with cooling i cmplaint that to ur dealer Ms baheti electrics(GOVINDAM) he charged a fee for repairing i paid that fee to him he send his mechanic & told me to send the fridge to his place after two days he send me the refrigator . on the very next day the refigator again started cooling problems i complained to the dealer he said give me ur bill & gurantee card & becauz the compresor is in guarantee period a mechanic from company will replace the compresor & now 14 days are over i have recd no call or no mechanic to replace the compressor ur dealer is doing frod in repairing that one . so plz look into this matter & take appropriate action. there is no answr by the dealer he ignores me

I purchased a Godrej Pentacool refrigrator in bangalore. Now i am moved to hyderabad. I found that my refrigrator doesn't cool after power goes off. I called the customer support and engineer came home. Without even checking properly he says that defrost is not working, we need to purchase a new one. I told him that my fridge defrost works properly. However he insist on purchasing AMC from him and says we need to put new defrost panel. When we checked the new we found that panel is not original Godrej panel.
We want godrej to step in and help us fix the refrigrator