Google India / Tez Complaints & Reviews

Date of incident: 26.08.2018
Despite submitting a complaint against google young joy more than thrice, i get the same response that the transaction isn't verified. I had attached every single proof which clearly mentions the transaction was made in an unauthorised way.
The amount is inr 6983.63, this is highly unappreciated.
I would request you to please look into the matter and in case the following proofs aren't enough, let me know what kind of proofs are you looking for.

Please give us a solution to claim the amount back which google young joy has debited from my bank account illegally.

Hi respected team,

I have tried to make my first transaction by sending rs.150/- to indra mandal, who has referred me on yesterday 13th

September, 2018.
Referral code successfully applied: 99y17t
But status shows that "payment failed". Please find transaction id & details in attached screen-shot 1.
Please find attached screen-shot 3, bank message that amount has debited from bank.

Please help me out.

Thanks,
Santanu
[protected]
Santanug. [protected]@gmail.com

I have sent money using google pay but the benifiCiary not received the amount yet. But the particular transaction shows successfull. Transaction amount is 1000. Transaction date 25th Aug.i have attached the screenshot of the transaction. This is my third complaint here but I haven’t get any response from google pay. Please solve it as soon as possible.

I have paid a electricity bill on 26 aug but my transition is shown processing. Then after complain my transition is failed on 31st aug. I have complain 4 times but my problem is not solved by google pay & billdesk. I will check then shown take 3-5 days then money is credit in my account. But 12 days go but my money is not credit. Please take my problem solve
My bill desktransation id - bdg[protected]okaxis
Bill desk id - bd01g4928665

Sir,
Someone hacked my gmail account"rai. Dharmendra. [protected]@gmail.com"i can't change the password but google sent from a massage account notifications :the password for your google account rai. Dharmendra. [protected]@gmail.com was recently changed. Google.com/password. Date 12/09/2018 time 22:42. After i can recover my account but not recover because my recovery mail id is not open but phone number already on. After i can try to recover...

Hello google team,

Below mentioned address showing wrong address in google map app on google search engine, and misinformation is giving to google customers or public., please verify these address and delete the below address in google map please.

[protected] kent service centre whitefield whitefield, bengaluru, karnataka

[protected] kent service centre kundananhalli marthahalli, no 3, 5th cross rd, marathahalli, bengaluru, karnataka 560037

[protected] kent water purifier ramagondan halli, opposite sbi, varthur main road, white field palm meadows, bengaluru, karnataka 560066

[protected] kent service centre whitfield rd, krishnappa garden, krishnarajapura, bengaluru, karnataka 560066

[protected] kent service centre whitefield rd, kadugodi, bengaluru, karnataka 560048

[protected] kent service & office whitefield rd, whitefield, kundhanahalli, karnataka 560037

[protected] kent service center byrappa layout, sathya sai layout, whitefield, bengaluru, karnataka 560066

[protected] kent ro service centre office whitfield road, kadugodi, bengaluru, karnataka 560066

[protected] kent service centre lakshminarayana pura, krishnarajapura, bengaluru, karnataka 560037.

Regards,
Manju p

On sep 1, i did a transaction through google tez. The problem is that the amount is deducted from my account but the reciever did not recieved the amount. Its the 4th day am trying to file a dispute through your app, but not able to do so.. Its for a very urgent case, i have sent the money. Am in great distress.. Please do the needful at the earliest. Its very urgent.

Hi,

On the saturday, (1st sept 2018) i had transferred the money from the one account to the other account, the money has been deducted from the my account but still money is not credited to the another account. I have made the 5000 rs transaction. Its almost three days now and nobody has reply me to the query. Is this the service from google???

Hello, I have sent rupees 1000 from my Paytm Bank account to another Paytm Bank account using tez app, the transaction which I have done shows transaction successfull for both but receiver didn’t get money in his account. I have complained about it but still there is no response even I haven’t get any single mail. Please solve it asap.
Transaction date and time : 25/ Aug/ 18
Transaction ID : S34684541
UPI Referance :[protected]
Thank you.

I were using tez to paid 282. Rs of electricity bill through g/pay (Tez) at this time payment were failed but amount debited my account not credited to my account till now.
Number of times raise my issue through mail but no proper response and they issued complaint number:[protected] there is no reply this id.
And i was provided my bank statement for verification but no response from g/pay (Tez).
Could you please do it needfully. Thank you.

There was an unauthorised transaction in my account worth inr 6983 on 26th of august 2018. I have reported the same to google but the issue has not been resolved yet. The transaction remarks denote google young joy. Initially, there were transactions of inr 69 that happened thrice and followed by this transaction. The inr 69's transaction got credited back but inr 6983 never got credited.

This was the reply i received from google - "we were unable to confirm fraudulent activity on the purchases"

There are lots of people who have been affected by this. This needs to end completely.

Dear ms. Gandhi

We understand your concern.

As informed earlier the transaction of amount rs. 6, 999.00 has been successfully transferred to beneficiary vide reference number[protected].

Hence we request to check with beneficiary bank with the rrn number received from npci (National payment corporation of india).

We request you to forward the confirmation mail from the merchant containing the refund details for the disputed transaction to assist you further.

Biller name

Amount refunded

Payment id/reference id of refund

Date of refund

Note : merchant confirmation mail should contain from email id, to email id, amount, date and time for further assistance.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Mohammed jameel ahmed
Customer service officer
Icici bank limited

Dear parag,

Greetings from mi india customer support. My name is mohika.

It is sad to know that your amount has been debited from you account but the order was not confirmed. I will surely help you in this regard.

I regret to inform you as we have checked the status of your order number [protected] and found that we have not received payment as the transaction was failed due to payment time out. So, it will go to source of purchase directly. Please get in touch with the respective bank.

I hope this information will be helpful to you.

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

You will receive a survey link on this email id, please do not forget to rate your experience with us.

You can also find answers to commonly asked questions here-

http://www.mi.com/in/service/help/#category_id=1&pagenum=1&channel=1

Regards,

Mohika

Mi india customer support

Website: www.mi.com/in

3 attachments
Money not refand

This is in regards to my google phone, pixel 2xl which was sent for repair. Its a 8 month old phone and and still very much under warranty. The phone is ip67 certified which means it can withstand submerging the device upto 1 mtr of water till 30 mins. I had the phone in my pocket while it was raining and i was shocked to see that a phone that was supposed to totally withstand such splashes had got water inside. Nowhere does google mention while purchasing the device that water damage will not be covered under warranty.
All they do is advertise their water resistant features/certifications which in my case has totally failed.
When you pay 60, 000 for a phone, you go by their advertised features to have peace of mind while using it outside. You only pay more for these features.
I told the same to google support, but they have totally neglected my requests for replacement. They did it before and they re doing it now.

My problem is i strongly believe, google and b2x (Their authorized service partner) is responsible for what happened, as they did open my phone on a previous intsance due to another hardware fault, instead of replacing the phone.

I was waiting for the quotation and i got the shock of my life when i saw a repair amount of 48278.

I have rejected the service as obvious, as its almost as much as the device cost.

What shocked me more is that a device rated ip67 (Water rest) could not even withstand a little water and it's a total loss now. I don't think this could happen to any other phone.

History:-
I have always had multiple issues with this phone. Earlier i had sent the phone with a bad fingerprint sensor which stopped working all of a sudden. The sensor was replaced and the whole back panel had to be removed and reattached.
Other issues were tinted screen, huge colour shift, black smearing, unresponsive touch, heavy lag etc.

I strongly believe that the ip water resistant seals were compromised because of the previous repair and that has caused the water to seep in the device. As previously (Before 1st repair) i had used the phone out in the rain many times without any issue. But after repair the first time it got wet it became total loss.

This is a massive damage. I paid 60 thousand on a phone which had multiple problems throughout it's life. I even had asked for a replacement in the first instance sighting all the issues, but google rejected it saying everything will be fine after repair. I was 100% sure that once the device is opened it will not have the same factory fitting and water seals, which came out true now. Google should have replaced my device as they do it overseas.

Google/ b2x is asking me 48278 for repair, which should be a joke as the device cost is somewhere around 50-55k. I dont want this device to be repaired and sent. I want them to send me replacement device for all the issue tat i have faced during the time-span with the device.

Please help to assist and do the required.

I, aninda bikash chanda ([protected]@okhdfcbank) had sent ₹ 500 to saleha bibi ([protected]@okhdfcbank) on 16th august 2018. The money got debited but wasn't credited in the reciever's account. The transaction status in tez still says payment processing. Please refund my money.

Google transaction id : cicagkd8mfx3ta
Upi transactuon id :[protected]

Hello google team,

Below mentioned address showing wrong address in google map app on google search engine, and misinformation is giving to google customers or public., please verify these address and delete the below address in google map please.

[protected] kent service centre konapana agrahar, hosur rd, bengaluru, karnataka 560100

[protected] kent service centre office anantha nagar, phase 1, electronic city phase ii, bengaluru, karnataka 560100

[protected] kent service centre hsr layout 7th sector, hsr layout 6th sector, harlur main rd, bengaluru, karnataka 560102

[protected] kent service centre kasavanahalli, doddakanahalli. Sarajapur road, bengaluru, karnataka 560103

[protected] kent service centre office jp nagar 7th phase, 5th phase, 8th phase, jp nagar, bengaluru, karnataka 560078

[protected] kent ro service centre bommanahalli, hsr 6th sector, hosur rd, bengaluru, karnataka 560068

[protected] kent service centre office kormangala 6th block, kormangala 5th block, ejipura main road bangalore, bengaluru, karnataka 560047

[protected] kent service centre office attibele, sarajapur, main road, bengaluru, karnataka 562107

[protected] kent service centre domalore, hal old airport rd, indiranagar, bengaluru, karnataka 560038

[protected] kent service centre hal road, hal old airport rd, marathahalli, bengaluru, karnataka 560037

[protected] kent service centre vyalikaval, kodandarampura, malleshwaram west, bengaluru, karnataka 560003

[protected] kent service centre office vidyaranyapura mathikere main road 1st block, bel layout 2nd block, bel layout, bengaluru, karnataka 560097

[protected] kent service centre kadabisanahlli kadabisanahalli, bengaluru, karnataka

[protected] kent service centre arakere nataraja layout, arekere, bengaluru, karnataka

[protected] kent service centre haralur harlur, bengaluru, karnataka

[protected] "kent service centre kasavanahalli
" no 65, 4th main, kasavanahalli, sarjapur main rd, bengaluru, karnataka 560102

[protected] kent service centre bommanahalli no 57, 2nd cross road, vivekananda nagar, hongsandra, bommanahalli, bengaluru, karnataka 560068

[protected] kent service centre electronic city electronic city, bengaluru, karnataka

[protected] kent service centre bannerghatta main rd, arekere, bengaluru, karnataka 560076

[protected] kent service centre doddathogur electronic city, bengaluru, karnataka

[protected] kent service center hosur rd, pragathi nagar, electronic city, bengaluru, karnataka 560100


[protected] kent service centre office anantha nagar, phase 1, electronic city phase ii, bengaluru, karnataka 560100

[protected] kent service centre electronic city electronic city, bengaluru, karnataka

[protected] kent service centre konapana agrahar, hosur rd, bengaluru, karnataka 560100

[protected] kent service center hosur rd, pragathi nagar, electronic city, bengaluru, karnataka 560100

[protected] kent ro service office whitfield road, kadugodi, bengaluru, karnataka 560066

[protected] kent water purifier ramagondan halli, opposite sbi, varthur main road, white field palm meadows, bengaluru, karnataka 560066

[protected] kent service centre whitefield whitefield, bengaluru, karnataka

[protected] kent service centre office kadagudi, whitefield, hoddi main road bangalore, bengaluru, karnataka 560067

I have paid the bill through tez app of rs 1127. The upi transaction id is[protected]. The payment was successful but biller did not get the amount. Now i have received email from tez support that refund will be given but many days have elapsed but i have not got the refund. Details of the transaction are attached below. Kindly look into the matter so that i can get the refund very soon.
Email id - [protected]@gmail.com
Contact no - [protected]

Tez app is not at all seeming to be trust worthy as i have transferred my 10000 one week ago and not yet processed. Still it shows as in processing. When ever i contact them, simply they are trying to convince me to wait for 3 days initially to make the credit to the destinated account. Today is the 8th day.

Ideally the transfer has to be happened as and when i do that but it did not happen and when ever i called tez app customer care they asked to wait for one more day and its been one week. Still no amount is shown in either of the accounts.

Above all and apart from this, to my surprise their customer service is filled up with goons like nishita who was very rude on the call to me and not at all listening to my problem and it was my 6th call after tat and she was threatening to disconnect the call without even listening to me.

Not sure what should i do now and my amount is still in the air.

Dear complaints forum.. Please help me.

I had made a upi transaction through google tez application which was actually failed. It was made on august 14, 2018 at 5.49 pm. I intended to pay 3360 rupees to the account number:[protected]. As the transaction was failed, amount should not have been debited in my account. But the amount was debited in my account. Both the bank accounts of me and recipient were of state bank of india. My account no:[protected]. Upi transaction id:[protected]

The new gmail is not as helpful to me as the old gmail. Now i have to go round the barn to bring up "sent mail." of course i know that the sender is "me." why tell me the obvious? A definite change for the worse. And now i see i have to write a complaint with a minimum of 350 characters. My complain does not require that many characters, it only irritates me even more.

Hello Google Map team,

They are many fake addresses created in Google map, actually there is no kent service centers below mentioned places, they are cheating public, am requesting google team, please verify this address and close this address wrong information updated on google map.

This below numbers and address fake address they have created, please google team verify this address by physically visit to the place, help for the public these please not to cheat customers by giving unauthorized services to the public

[protected]
[protected]

****************************
[protected] Kent Service Centre Konapana agrahar, Hosur Rd, Bengaluru, Karnataka 560100

[protected] Kent Service Centre Office Anantha Nagar, Phase 1, Electronic City Phase II, Bengaluru, Karnataka 560100

[protected] Kent Service Centre HSR Layout 7th Sector, Hsr Layout 6th Sector, Harlur Main Rd, Bengaluru, Karnataka 560102

[protected] kent Service Centre Kasavanahalli, doddakanahalli.Sarajapur Road, Bengaluru, Karnataka 560103

[protected] Kent Service Centre Office JP Nagar 7th Phase, 5th Phase, 8th Phase, JP Nagar, Bengaluru, Karnataka 560078

[protected] Kent ro Service Centre Bommanahalli, Hsr 6th Sector, Hosur Rd, Bengaluru, Karnataka 560068

[protected] Kent Service Centre Office Kormangala 6th Block, kormangala 5th Block, Ejipura Main Road Bangalore, Bengaluru, Karnataka 560047

[protected] Kent Service Centre Office Attibele, Sarajapur, Main Road, Bengaluru, Karnataka 562107

[protected] Kent Service Centre Domalore, HAL Old Airport Rd, Indiranagar, Bengaluru, Karnataka 560038

[protected] Kent Service Centre HAL Road, HAL Old Airport Rd, Marathahalli, Bengaluru, Karnataka 560037

[protected] Kent Service Centre Vyalikaval, Kodandarampura, Malleshwaram West, Bengaluru, Karnataka 560003

[protected] Kent Service Centre Office Vidyaranyapura Mathikere Main Road 1st Block, BEL Layout 2nd Block, BEL Layout, Bengaluru, Karnataka 560097

[protected] Kent Service centre Kadabisanahlli kadabisanahalli, Bengaluru, Karnataka

[protected] Kent service centre Arakere Nataraja Layout, Arekere, Bengaluru, Karnataka

[protected] Kent Service Centre Haralur Harlur, Bengaluru, Karnataka

[protected] "Kent service centre Kasavanahalli
" No 65, 4th main, Kasavanahalli, Sarjapur Main Rd, Bengaluru, Karnataka 560102

[protected] Kent service centre Bommanahalli No 57, 2nd Cross Road, Vivekananda Nagar, Hongsandra, Bommanahalli, Bengaluru, Karnataka 560068

[protected] Kent Service Centre Electronic City Electronic City, Bengaluru, Karnataka

[protected] Kent Service Centre Bannerghatta Main Rd, Arekere, Bengaluru, Karnataka 560076

[protected] Kent Service Centre Doddathogur Electronic City, Bengaluru, Karnataka

[protected] Kent service center Hosur Rd, Pragathi Nagar, Electronic City, Bengaluru, Karnataka 560100


[protected] Kent Service Centre Office Anantha Nagar, Phase 1, Electronic City Phase II, Bengaluru, Karnataka 560100

[protected] Kent Service Centre Electronic City Electronic City, Bengaluru, Karnataka

[protected] Kent Service Centre Konapana agrahar, Hosur Rd, Bengaluru, Karnataka 560100

[protected] Kent service center Hosur Rd, Pragathi Nagar, Electronic City, Bengaluru, Karnataka 560100

[protected] Kent Ro Service office Whitfield road, Kadugodi, Bengaluru, Karnataka 560066

[protected] Kent Water Purifier RamaGondan Halli, Opposite SBI, Varthur Main Road, White Field Palm Meadows, Bengaluru, Karnataka 560066

[protected] Kent service centre Whitefield Whitefield, Bengaluru, Karnataka

[protected] Kent Service Centre Office Kadagudi, Whitefield, Hoddi Main Road Bangalore, Bengaluru, Karnataka 560067

Regards,
Manju