Google India / Tez Complaints & Reviews

Hello google team,

This is bringing to your kind notice regarding Kent Ro Service office @ Whitfield road, Kadugodi, Bengaluru, Karnataka 560066,
Hours: open ⋅24 hours, Phone:[protected]

i have problem with my kent grand plus and call to this number [protected], and technician came to my place repair the product and charged rupees 3000 on 4th Aug - 2018 and again problem came next day of repair when i called same number many times there are not picking my calls and when i visited this address, in this place there is no service centre or any service shop of kent ro service office here, this number people[protected],
they are cheating customers,

I am requesting google team please where ever this number ([protected]) service centers shows, it is fake service team person and please call this number verify from your side, in future not cheat any customers like me.

Regards,
P Reddy.

I recharged my airtel dth with 200 rs from google payment app tez due to some technical reasons my balance was deducted from the bank account but the transaction failed now i am complaining since 1st August to both sbi and tez app but there is no response from them. What should I do.
Google transaction id- CICAgkD82NHqOQ
Upi transaction id[protected]

Team,
Did a transaction twice through tez app to tata power delhi pvt ltd. Transaction got failed twice against the upi #[protected] and[protected] respectively.

Money got debited from my hdfc bank account but still not refunded. As per bank transaction is successful to bill desk bharat bill pay.

Transaction rejected by biller end.

Tez is not able to give me clear answer approx. 10 k is stuck.

Sir since past one month im facing this problem. When ever i want to search something in chrome it is always showing that Our systems have detected unusual traffic from your computer. i donno what is happening. Every time im entering the recapta and after some time its showing try again later. Your computer is sending automated queries. I donno what is this stupid thing. Please solve this. im really getting irritated by this recapta and all

I initiated a transaction with UPI Transaction ID:[protected] and Google Transaction ID: CICAgKD89IqUVA.

The amount has been deducted from the sender's account but not received by the recipient.
The TEZ application show that the Payment has been started but waiting for the partner bank to process the same.

Sender's bank account amount has been deducted with the same transaction ID[protected].

I tried to raise a BBPS dispute request but that service is not available

I lost rs 1200 due to using payumoney services . On 29 July 2018 i paid Rs 1200 On Website www.flikover.com . Owner of flikover.com denied and said he have not revived the payment. The PayUmoney was their payment gateway. i choose tez upi for payment . Then payUmoney send request of rs 1200 from Jinisha Sales ( salonicraft.[protected]@axisbank ) on Tez app on Mobile . i paid rs 1200 on that request on mobile app. After that no confirmation of payment received on payUmoney website. After some time PayUmoney sent failed transaction email. money was dedeucted from my axis bank account . Below is axis bank transaction description on 29 july 2018 ...
Payumoney Transaction ID[protected] which they showed failed.
Axis bank Transaction Description UPI/P2M/[protected]/salonicraft. Google transaction ID : CICAgKD88IfqHQ
UPI Transaction ID :[protected]
please refund my Rs 1200 to my account ..

I have booked ticket in confirmtkt app and paid through tez, money debited in my account but the ticket is not booked. It has been a week and still i didn't get any refund. Sort out the issue immediately. My account number is [protected]
Ifsc : andb0000375
I hope you resolve this issue and refund my money back. Please check the pictures i attached

I was an early adopter of the google pixel phone, probably among the 1st 20 in india to purchase it. I have been using google products since 2012 and was very happy with the experience of google phones, and didn't think about the big price hike when they launched this flagship pixel device which costed 77k inr. The experience was great till after december 2017 when they upgraded their software after which my phone started rebooting on its own and sometimes calls were not audible. Since the issue used to come and go and it was not much of a bother i thought nothing of it.in june 2018 my phone shut down and would not come back on. However google is reluctant to acknowledge the issue and repair my phone inspite of providing the same assistance to other customers. This malpractice is grossly unfair and is flouting consumer privilege and the basic regulations of support to be offered to a consumer if the manufacturer is at fault for bad electronic parts. I urge somebody to help me take this issue up and get it resolved, not only for me but for all customers who are facing this issue.

I have a serious issue with google violating my privacy right here in the united states. I'm consuming data allegedly by my service provider boost mobile, and after doing some tech homework google is in back ground processes doing as google wants to from my purchased and paid for devices (2) lg tribute hd and lg stylo2. These google apps are part of the devices functions, if i manually revoke the permissions the devices begin to malfunction. I am not granted permissions from the imbedded software to root the devices per manufacture and googles framework access denied. Google permissions on several pre installed apps include body sensors, microphone, camera, storage, locations, phone, and msm. I get to let these apps invade my privacy consume my data and monitor my every move if they feel like it and continue paying for services shared by google. Now mind you google is not new to these allegations as they are in court legal matters here more recently. Google has a terrible past from what ive read online dealing with privacy and trust violations. Im not the first or last but ill spred the word like wild fire!

I purchased my pixel - silver 128 gb in oct 2016, and faced issues with mic and headphone within 3 moths of purchase. As it was covered under warranty, i got the phone refurbished - twice, as the fault was back after the first refurbish. After 1.5 yrs, the issue has come back now again and i am asked to pay inr 23, 000 to get it repaired. I bought this phone for inr 65, 000 and it is very unfair for any customer to be investing so much on a phone that has such poor quality. The service and support from google is very bad that they refuse to accept their faults and provide a replacement.

Dear team,

I​ did one transaction to irctc on 21st june 2018 worth rs. 3445.00 [ transfer to[protected], via upi/[protected]/[protected]@axisbank], transaction id [protected] - the amount got debited from my account but the ticket was not booked and transaction was also failed - it is still now showing "pending from bank end". The payment was done via tez.
Kindly look into the matter as i have provided all the necessary details in terms of screen shots and bank statements many times to irctc, sbi & tez. Its been more than 32 days - kindly refund my amount. Also i came to know about a reference i'd (Axiwc5ybdrfsortf8s6sfr[protected] from tez customer care which is been generated by irctc.
Its my request to kindly look into this matter on a serious note and refund the amount as earliest.
​i am calling them everyday-nobody is helping me out. Kindly take some necessary action.

Respected, sir
i have one gmail account which is [protected]@gmail.com and I am not able to login my account because this account someone has hacked .he has changed my password and recovery mobile number.so kindly I am requesting you please give my account back. Because this time he is misusing using my account&giving warning for selling account. please take necessary action as required.

Regards,
Vivek Gupta

Hi I have any email I'd on Gmail with the name of [protected]@gmail.com ... I was able to access the same some time but off late had not access it for some time. While trying to reset password on forget password I was not able to do so despite giving my alternate email I'd digvijay.[protected]@gmail.com ... Kindly help me in getting access to my account [protected]@gmail.com. I would be very grateful to you..

Regard digvijay

I transferred 29500 using tez UPI on 1st July. The transaction failed but money was deducted from my account. Till today the amount hasn’t been reflected back.
Support tez of team is worst and they have taken hands of this responsibility
On every complaint they just reply that matter has been escalated and kindly give us 7 days.
17 days have passed and I still have no clue where is my money

I suspended my account more than a month ago as i lost my phone .

The very next day, I bought new phone and reactivated my sim, I installed the tez app i tried login it asked me to submit the document .

I did submitted the document at the same moment, i received a mail from TEZ that that within 72 hours (3 working days ) your account will be reactivated, but unfortunately it never happened till date .

It took me more than a month to a so called "Specialist team" and 100 of calls to 100 of new persons like Khadeer, Naziya etc and many more to tel me that Aadhar you submitted is not helping to e mandated your bank account, such a pathetic service disgusting ...

The customer care person who calls each time is a new person and each time i have to explain the entire issue to them which is ridiculous these guys just know English and to do nothing, so called "Specialist team" is so proactive that it took a month to identify that need some other document till too was informed when i called them 100 times, it was their duty to inform if the documents provided was not sufficient or they need some other documents .

A god person name Khadeer cam in, i thought man this guy will do something he seemed Proactive, but he was also among the list of 100 before him, this guy accepted that it was TEZ mistake, but its all verbal, this guys comitted to start my service in 2 hrs and max 24 hrs, this concversation was also happened a week ago .

Today i called TEZ Support again a mam named NAZIYA a TEZ member was attended my call i expalined her the Entire Ramayan, she did what she could but yet no commitment of how much years it will take to start my account, because so called highly proactive team "Specialist Team" is Still working ..

I request you guys, i f you cant fix it tell me and delete my account

BEACUSE ON TEZ YOU CAN A OPEN NEW ACCOUNT IN ONE DAY, BUT FOR SELF SUSPENDED ACCOUNT IT TAKE .

STRANGE BUT FACT ...

ATTACHING SOME SNAPS WOULD HELP

@Consumer Complaints forum : please take a prompt and rigorous action against TEZ for there awesome service

Google Pixel XL 2 phone had been bought from a retail store after reading all the features of your phone. I had discovered that the phone was unable to boot up after using it to take few snapshots in swimming pool for 10-15 minutes. There was no physical damage and this phone was used adhering the limits and standards of IP67 rating. It seems this phone was not tested properly as per IP67 protocol. Apple iPhone 8 and Samsung Galaxy S9 plus were used in similar situation and they worked like a charm. That Google phone was under warranty and Google support team had charged me the huge amount of 21000 INR approx. That was big loss for me. I am totally dissatisfied with their repairing demand, cost and process, and this is not acceptable at all.

The Consumer Protection Act 1986 makes it an implied term of the contract that goods must be as described, of satisfactory quality and fit for purpose and use. As Google are in breach of contract I am entitled to claim refund.

This Google & its support team really sucks. After getting it repaired by paying the huge amount, I didn't feel like using it. I sold the phone which was just 4-5 months old and I got the just 20k (pretty low resell value when compared to Apple and Samsung). New phone value: 60K, old phone value of just 4-5 months used: 20k and I paid 21k for the repair. My total loss was around 61k which was my hard-earned money. HUMONGOUS LOSS FOR ME.

That was my first and last Google phone. I would never recommend this phone to anyone in my life.

My gmail id [protected]@gmail.com has registered with government agency and finance company so this email id is important to me. but its can"t open in other pc and i think i have forget my password. but this emaild id has permanently open in my samsung mobile plz help me for revcover my password. at time of register i have"t register my mobile number

My gmail id is [protected]@gmail.com is not open with my password and i have done recovery or other solution to recover my account but i can"t open it so please solve my issue so that i can open my gmail id in other pc or mobile.
one more point is noted that this gmail ([protected]@gmail.com ) id is permanently registered with my legal documents and with loans also.
So it is humbly requesting you that please reset my password of gmail account.

I was ordering a mi product online using tez app
When it came to payment option i selected upi option amd then mi store asked me to open tez app and accept money request there . I accepted it and made a payment of ₹11999.00 but i couldn't find any order in mi store and when i opened the mi store app again the product i was ordering was not ordered and the payment was made to wrong account... Please help me as ₹11999.00 is not a small amount for middle class people like us ... Please it is a humble request !!

This is bringing to your kind notice regarding Kent Office Service Centre @Address: Whitefield - Hoskote Road, Whitefield Rd, Kadugodi, Bengaluru, Karnataka 560062
Phone[protected], there is no kent office in this location, they are cheating public, am requesting google team, please verify this address and close this address wrong information updated on google map.

Regards,
Ravi