Google India / Tez Complaints & Reviews

Hi team,
I have made a transaction and amount is debited from my account, but not credited to other account

From: sujeesh balan ([protected]@okhdfcbank)
Issuer bank: federal bank

To: anusree g ([protected]@okaxis)

Google transaction id: cicagkcc15wwbq
Upi transaction id:[protected]

Please refund the amount to my account

Hi Team,

On 20 th Oct, 2018 amount of Rs 750 has been debited automatically. The transaction ID is :[protected]/16. There is no any information for this deducted amount . i tried to contact customer care over phone and by email also but they are not responding to any of my mail or call.

Please sir credit the amount into my bank account as soon as possible.

Thanks

Hi bunty,

Thank you for submitting your verification information.

Unfortunately, in an effort to protect our users, your google pay account will remain closed due to unusual or suspicious activity. I'm afraid that my team can't discuss the specific circumstances of this or any account closure; i can say that reviewing unusual activity helps protect all our users.

Thank you for your understanding. I apologize for any inconvenience you may have experienced during this process.

Thanks

How they can close my account? I've not done anything wrong with them. Even i'm old customer

Hello my name sandesh sarkale today I tried to transfer money from my bank account to my friend bank account using Google Tez application. I was transferring 500/- from my account(Goggle Tez app) to his bank account using his bank details (account number & Ifsc code ).

After transaction it showed amount deducted from my account also it showed that it was received by recipient but when j ask my friend for confirmation he said he didn't received any amount also he checked after 2 3 hours but he didn't received that amount.again i tried to call google tez customer care but after trying for 2 3 times waiting for 10 min my call not received by any single person

Now what should I do ? Who will give my 500/- plz resolve this issue as early as possible

Transaction details

Google Transaction ID: CICAgKCCv8bFIg
UPI Transaction ID:[protected]

I also attached photo

Dear team,

I transferred money to name: manjunath, account# [protected], ifsc code:bkid0008951, bank of india amount of 2000 rs and the upi transation id: ciccagkccjtpwnq on 8th october 2018, 7:45 pm using google application tez..

However, money is deducted from my bank account but the recipient not received the amount. It shows payment processing by partner bank and money deposited in receipeient bank with in 3-5 business day. It has been 16 days either he received the amount or money got credited to my account. Please look in to the issue and resolve the matter urgently.

Regards,
Sheela s

Hello. A month back i sent 1500 to my friend using google pay but she didn’t receive it. The cash got debited from my account and it shows recieved in her account but the money didn’t get credited in her bank account. We even raised a dispute but it’s still under review. It’s been like three weeks and there’s still no response. Is this how you service your users? This is totally not cool. We expect response from your team. Please do help.
Details :

Sir, there has been an unauthorised online atmcard transaction on 24.10.2018 at 8.40 pm because of which which lhave lost rs.349/-. From our sb account no. [protected] maintained in sbi purasawalnam branch (01515).
We request you to help us to get back our lost money.
Sms received from bz-atmsbi on 24.10.2018: "thank you for using your sbi debit card 559xx1160 for a purchase worth rs349.0 on pos [protected] at google *octro inc txn# 650091. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]"
Thanking you, yours truly,
Shaik abdul khadir pasha and
Shareefa.

Hello team,

I have inform you. I have make rent payment by tez upi with other beneficiary account. My payment is detect from my account by beneficiary not found money please make my payment refund. Find below mention details of transaction.

Google transaction id: cicagkd88-xuva
Upi transaction id:[protected]
Sender upi id:- [protected]@okhdfcbank
Receiver upi id:- [protected]@okhdfcbank)
Bank name:- hdfc bank.

Name:-anuritha
E-mail:- [protected]@gmail.com

Hello team,

Amount s debited from senders's account but not credited in sbi account.
In tez application it is showing transaction successful and amount credited in account but after checking in bank statement it is nor added or reflected.

Below are the transaction details,

Google transaction id : cicagkcck6mloa
Upi transaction id:[protected]

Sbi bank

Regards,
Vipul

I made transaction on 13 oct 2018 and the ramount credited to party on 15 oct 2018 and again reversed and not credited to my account abd the party is in urgent need of money so please do possible favour for me and i also contacted google tez pay daily they are also convincing me and the amt is not credited yet also and i made this ttansaction from my tez app

I bought pixel 2 on 12.09.2018 at retail shop for 50 thousand rupees. I was very much eager to enjoy the device and it's features. But ever since i started using it i found adverse behaviour. Device getting hoteven for normal usage, battery drains very rapidly, assistant lags, face recognition dint worked. I was surprised whether i really bought a premium device coz i found these major issues which made me feel down. On 1st day itself i rang google support and complained the issues. They said it's common with brand new pixel device and the issues will get resolved in 3 to 4 days o[censored]sage. I said k and using it. But even after a week too none of the problem got resolved and again i complained. They said then i need to handover the device to technician and thereby it has to be sent to service centre at mumbai. I felt very bad. Coz after buying brand new premium device i was running to complain rather than enjoying the premium device. That was really frustrating but i had no option and sent my device to service factory. Once it reached the factory there was no update on the device for 4 days. Everyday i used to call and ask for update but they used to say that we didn't got the update too. After 7 days i fought with them to know the status. Later that evening they called me and said that there was a hardware issue found on my device and so it was assigned for motherboard replacement. I was shocked how a major issues could be there in brand new device that too premium device by google. Then i asked them why i was not informed of this and without my knowledge how it has been sent for repair. They got no answer. According to their doa policy any device found with hardware issue within 15 days of purchase should be replaced anf not to be repaired. But in my case without disclosing hardware issue they tried to repair instead of replacement. Again i fought and got the replacement. There was no transperancy at all.

At last after several followups and fights i got replacement device on 14nth day since i handed over the device. I thought this will be fine now and i can start enjoying my device. But to my shock again i found battery drain n heating issues in this too. I felt i was foolished and cheated by google. I sent the screenshot of my battery usage details too. I lost all the trust on google. I again complained about this. I even fought that how am getting defective device even in replacement. They got no answer. Again they said i have to send back my device to their service factory at mumbai and that will take another 10 to 14 days to resolve the issue. But this time i don't want to fooled again by google. So i thought i have to quit google and move on to apple itself. So i said them i don't want to continue with defective google phones and want refund. Since i asked for refund they said it's not possible as it's not in their policy. So i asked them if you take about policy then i too ask you question. "does your policy says to give a defective device to your customer again and again??" there was no answer. Till now am fighting to get the hell out of google family but their crappy support teams are convincing me to get the device rather than making their customer happy or taking customer out of pain and cry.

Hi,

Booked Ticket on IRCTC using google pay amount debited INR 1270 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Message recived from my bank as below:

Rs 1270.00 debited from a/c**0710 on 16-10-18 to vpa [protected]@axisbank(upi ref-num[protected]

Dear sir,

Good afternoon,

Please refer the attach picture i was sending 4000 rs to my friend on 12/10/2018 money was debited from my bank account but not credited to my friend account.. And u saw status till now there is a processing i want to know why process is complete and my money was return. To me???

I am not satisfy with your service because my money block from last 4 day and i don't know when it is relive???

My register mo no.:[protected]
Google transaction id: cicagkcc0bq0eq
Upi transaction id:[protected]
Transactiion amount:4000
Transaction date :12/08/2018
My upi id:[protected]@okhdfcbank

Waiting for your positive responce..

Regards,
Komeel padharshi

Dear sir i have doen a payment of jvvnl, money was deducted form my bank account but due to some error payment was not success, portal was saying that your money was refunded within 2-3 day but i have spend more then 6 month but till date i have don't receive any amount. Many time call on google pay contact no but all officer says money will refunded in next 2-4 days. Plz sir slove my problem. Trans. Screenshot attached with this mail plz help

Dear sir,
It is to bring to your kind notice that there was an unauthorized transaction of rs.79/on 14/10/2018 by google*joy. Another attempt was also made for an amt of rs.800/on 15/10/2018 but failed due to inaccurate cvv as per the message received in my mo

Bile phone bearing no.[protected].
The transaction was done through my credit card no. Ending with — 1366 without my knowledge n permission.
N dhiren singh.

My 8000 rs deducted from tez account but
Not received yet to 2nd party. There back details not showing
And my from my bank directed

Upi transaction id is[protected]

Plz help me for recovery

My bank name is bank of india
And i pay money to novel machine company for payment 8000 rs
My bank passbook updated
From my account deducted
I use tez apps
Showing payment successful
But not received novel company

Hello,
There arishdeep, i have my old account of gmail with username - [protected]@gmail.com, and i don't remember my last password and my number is connected with this id but still i can't forgot my password or create new password or if i forgot password than they can't verify my id, please help me for this problem because i need this gmail id for my daily uses..

Hi, I had made an electricity bill payment on 2 oct 2018 for an amount of 500/- which got failed but the amount was deducted from my account. I did wait for 2 days but didn't get any response. Later i raised a dispute and the dispute was settled . But since then i haven't received my money back. I have already asked for feedback many times from google pay but i haven't received any response. I have verified my bank account and i see that the amount is not yet credited. Request you to kindly look into it and revert my amount back of rs. 500/.

I forgot my password but i remember the email address and i have the phone number associated with it
But my account got suspended because of many false attempts
Email address
Mrudita. [protected]@gmail.com
Please help me recover it
I have very important information
I request the authorities to help me out in getting my gmail address back
I really need it
My only fault was that i forgot the password
I have the number associated
So i can recover it or i can provide u the proof
Please resolve it and give my gmail account back
Thanks

I have failed transcation through google pay (Tez) 3200/-. But somehow it's failed. But still not received back in my account please help me for my money back.

I have done transcation dt. 1st otc 2018 and today dt. 5th oct 2018, and still i have not received my money back.

Google transaction id :CICAgKCCgpPdlg
Upi transaction id is :[[protected]]

I have attached screen short of transcation