Grabgear Complaints & Reviews

WARRANTY EXPIRED (Ticket ID-[protected])

The warranty for the product which I have recently purchased is completely expired and the apple service center claims the product is a used, also mentioning KLVSTC is not even an apple authorized seller ( https://locate.apple.com/in/en/ ).

I reached out to Grabgear for the past 4 days creating multiple tickets and reaching out on whatsap, email and call. Still I haven't got any response at all.
Also, the return is applicable for 7 days and how do you expect me to proceed if I haven't received any response for 4 days with only 3 days left to return. Is this some kind of business trick or a joke?

I am unable to track my ticket at all (https://grab.freshdesk.com/support/login) and not able to reset the password at all. Refer to the below screenshot and let me know how should I reset my password and track the ticket?

SUGGESTION :
I understand this is a startup and people will be hesitant to buy products. Still, people who believed will purchase and if they face any issue, they will expect customer support. How do you expect to buy, if there isn't any response at all? and how are you expecting to build the trust?

I have raised 3 tickets so far in their official support website (https://grab.freshdesk.com/support/tickets) so far and I have not received a single reply to any of those tickets. Instead, those tickets will get closed after 4 days automatically. I am not receiving replies to my previous emails also and instead a new ticket will be raised for the mail you sent which will be automatically closed later.

I have bought honor magic watch 2 46mm on this website and when I tried to check my watch warranty in honor official website, it was showing contact authorized dealer. I am raising this complaint because I am fed up with the support team of grabgear and as I already know that I won't get a reply or proper information regarding my query in their ticketing system, I am raising the complaint here against their support team.

**Complaint: Support team is not responding to consumer queries.

I have ordered HONOR Magic Watch 2 on 03/04/2022. I have paid extra Rs. 249 for faster delivery but I have not received my order yet. Also, I have not received any tracking number for tracking my order.

My order is still not dispatched yet. I choose express delivery and it's been over 3 days already and still no signs of delivery.

The order status is still showing as "dispatching soon" even after 3 days of booking.

May I know the package tracking details if it is already dispatched?

My registered email is [protected]@gmail.com
ORDER #KL204632

Hi, I have purchased Sony WH-1000XM4 from Grabgear. While purchasing their site mentioned that the product is brand new. But the product I received is old, used, gets discharged quickly and there are issues while charging. I feel like they have packed old and used product cleverly and selling it as new. I have paid the full amount. While making a return request they only have two options one is replace and the other one is gift card. I don't want gift card I want my money back.

Please help me get my money back.

Thanks.

No refund received for the defective product returned. It's been 10 days since I returned the defective product delivered, to Grabgear but there is no response from them so far to my chat or email or the online query. Please help me get my money back

Company had send me a defective product, even tough it was mentioned on the website that it's brand new seal box, it felt like the box was opened and repacked, anyhow they come to collect defective product 5 days ago. Since the past 5 days I tried contacting them through the Whatsapp number and no response. Then sent a mail, no response to that mail. Raised a ticket but no response to that ticket as well. I mean how much time does it take for a refund to process??

I order the ipad 9th Gen. On 4th Feb 2022, and recieved after almost a week today i.e 11th Feb 2022.

First, i were avoiding to purchase from this site. And after i ordered, my order status showed DISPATCHING SOON for almost 6 days, i contacted them told me that by today it will be dispatched and i will recieve the order by Monday. But i recieved it at Today Mornning.

The order gets time to process, so i think its better if you just keep calm and wait. I recieved the order i purchased @ rs. 24900/- with 10 months brand warranty. But guess what i get 12 months warranty which is 6000rs less than amazon and flipkart.

Thank You GRABGEAR.

I am planning to buy next IPAD MINI from here... Awesome product at best price. Only communication needs to be better and order processing.
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I ordered the product with express delivery but I didn’t got in 4 days.
If you can improve your response time and delivery time It would be great.
Thanks for the great product I love it.

I was skeptical about creating a purchase but Grabgear is my destination for gadgets now. Thanks Grabgear.

Fabulous, Fantastic and premium
From many days I was thinking about to purchase a smartwatch that has every features like Bluetooth calling, Amoled Display and etc. My search ended when I saw Honor magic watch 2. But at that time there was no offer on flipkart or Amazon. The price of watch was so high 11999₹ on flipkart and Amazon. Randomly I searched Honor magic watch 2 on google then I saw A website named GRABGEAR. which provides this watch at only 9350₹. First of all I am not sure to purchase from this site but finally I decided to go with it at a risk. I ordered the watch on 2 Feb standard delivery. The watch delivered on 11 feb via delhivery. When I got the watch i was so happy.. the watch was fully neatly packed, sealed and brand new. So guys dont be in doubt you all can go with this site. Genuine and price saving gadgets.

I have ordered Airpod pro from Grabgear and received the product on 10th Feb. 2022. But it was a defective product and was used very long. I tried placing a return request and the website was not taking the request. I tried contacting them thro the whatsapp number and no response. Then i sent a mail on 10th Feb. 2022 itself. No response to that mail. Again today i tried in whatsapp and they replied saying that return not possible.

I ordered GOPRO hero 10 black from Grabgear.in on 10th FEB 2022, i paid for express delivery its been 5 days there has been no shipment details given by them, i am sending them emails daily they raise the ticket and close it by themselves without providing a resolution. They should send me the shipment tracking details ifthey have dispatched my product or else should refund my money.

Company has send me defective product and inspite of placing return request, nobody has come to collect defective product since last 5 days

I had placed an order on grabgear.in on 22nd October. My order number is #KL203686 for Bose Headphones. I haven't heard anything regarding dispatch or shipment of order yet.

Order #KL203618 /[protected] Bose Quite comfort 25. While placing a order I choose express shipping (2-4 days / rs 249 extra) according to their website, but till today I haven't received any details on my product. I contacted them through email ([protected]@grabgear.in) /WhatsApp ([protected]), but they are not responding, I have attached the proof. I request them to refund my money or ship my product.
thanks,

I had placed an order on grabgear.in on 28th September. My order number is KL203549 for Sony Headphones. I haven't heard anything about the dispatch or shipment of the order yet.