Grabgear Complaints & Reviews

I've been trying to contact support for the last 4 days, the WhatsApp chat is ignored, email is unresponsive, calls are ignored, and the website return menu doesn't do anything.

I've already filled a cybercrime report, and will do a credit card chargeback, along with taking it to social media unless there's a response in a day.

My Galaxy Watch 4, order #KL205452, arrived badly damaged (unboxing video proof of everything).

Here is the whole unboxing video and more pictures:
https://drive.google.com/drive/folders/1MXrY65veBqG27RQlASG3jW1y9BNTjD-i

The box didn't look new (damaged), and the watch had a LOT of scratches at the bottom, and scuffed glass next to the sensors. They didn't go with any wiping.

What's worse, the sensors aren't working properly - it there's artefacts in the readings according to my doctor, he says the sensor is not working correctly (the main reason i bought it defeated), and they keep failing too. Compared to another GW4 at the same time, you can see the sensor malfunctioning with noisy readings.

While at it, the charger inside didn't have the usual peel I've seen in other unboxing videos, and had a totally damaged wrap.

I have video proof of the whole unboxing, with the damage it came with shown.

This has been extremely disappointing, after a week long wait. I have a possibility used/refurbished, defective and damaged product.
I'd like a replacement as soon as possible, since i need it to track my sleep apneas.

Thanks, have a great day.

Hi Sir,

I ordered Sony WF-1000XM3 Truly Wireless Bluetooth Earbuds on 26th July 2022. They advertised it as unboxed on their website for Rs 5990. My order was delivered on 29th July 2022. Unfortunately, the order i received was second hand and defective product with signs of heavy use with no battery backup. I requested for return and refund on the same day of receiving and raised a refund/replacement request. They confirmed the refund/replacement and pickup was arranged within 2-3 business days. Now its already 4 business days passed but still no pickup done yet. I was communicating through Whatsapp since then but now they are not responding. Please look into this issue on priority basis. I will be very grateful to you.

Order Number : KL205474
Company Contact Number : [protected]
Email Address : [protected]@grabgear.in

I ordered from their mobile app grabgear on 27th july with partial COD. I got the information that my order is confirmed but no other information regarding the shipping.
I am trying to contact them via email, call, WhatsApp e everything but they are not responding.
My order number is #KL205489
Please respond and tell me about my order status and by when it will get delivered

I have purchased bose headphones on 25/07/2022 but till now no signs of any dispatch nor they are replying to mails. Either they should refund the money or ship the item asap.

19 तारीख को प्रोडक्ट मिला है, उसपे सामनेवाली साइड पे छोटे छोटे डॉट है और पीछेवाली साइड पे कुछ मार्क है, वॉच का बैटरी बैकअप बहुत ही कम है इसलिए मुझे रिप्लेस करना है या फिर रिटर्न.
मैंने अभी तक बहुत बार grabgear से ईमेल किया, वाट्सअप भी किया है पर उनके पास से रिस्पॉन्स नही मिला रहा है.

I have ordered a Samsung Galaxy watch 4 with express delivery 4 days back but haven't been got any update on the order nor got any shippment information. Please look into this issue. WhatsApp Support is not responding & I am not able to call their number as well. What to do?

I ordered a Samsung Galaxy Watch 4 from their website on 3rd July 2022 on COD. Since then they have been delaying the delivery process for which I had even registered an earlier complaint when they were not providing updates to the tracking process. Now the estimated delivery date was 15th July 2022. I didn't receive a single call/text from anyone regarding an order delivery and on the tracking website it shows return has been initiated because delivery was denied by the CUSTOMER. They have already taken a ₹999 token amount from me and now I don't even have the product. Also CONTACTing them is of no use since these entitled ### don't give a reply outside of their working hours and MAGICally forget it by the next day. This is a fraud company. They just want to loot the masses.

They are ignoring my return request, which I made within 7 days as per their return policy. Order Id #KL205256

I ordered watch from grabgare by paying 249 extra fee for fast delivery within 2day but i did not get that product yet i issued a call back request form also but i did not get that call also

I had placed a partial COD order for Samsung Galaxy watch 4 on 3rd July 2022. A token amount of Rs. 999 was charged on it and since then its been 4 days I have tried contacting them over whatsapp, tried requesting a callback from their team but in vain. There has been no updates to my order as to when it is getting dispatched or when is it getting delivered. Messages to their whatsapp number are not even showing double tick. I believe these people are running a scam and duping people. This is why I have trust issues with Indian businesses,

I made an order on grabgear. They send the product through Blue Dart.
Didn't receive my package but shows delivered when I track it to a person named vijay sg. I didn't receive any call from the courier and I don't have the courier's number. There is no customer service or support. Please look into it.

I have ordered a samsung smartwatch on June 20th 2022 but sadly there is no update on the order. If I go to order status, it says dispatched and also have a blue dart tracking number but that tracking number shows an online booking of the product and which yet needs to be handed over to the courier. Also there is no option to cancel your order.

Two days ago i ordered a smart watch from the site and i didn't get any details from it. I didn't get any further details about the shipment. I message them through whatsapp and also request for a phone call but not responded till now.

I purchased a Samsung watch 4 on june 21 2022 through prepaid method and even paid 249 for the express delivery for the product but till now there is no update on website for the delivery and product dispatch... I have raised no of tickets also and messaged on whatsapp...but there is no response from grabgear till now... deliver my product or cancel and refund my money back.

My order number is #KL205137

I have ordered a Samsung Galaxy watch 4 with express delivery 4 days back but haven't been got any update on the order nor got any shippment information. Please look into this issue.

This is a fake site, I got a faulty product they are nor replying to my mails for last 10 days, no number to call them, never purchase from them

The Product was ordered on 18 April 2022. Till now there is no response.
Request for delivery or refund are not answered.
Mails and watsapp are not answered properly. There is no direct number to contact.

I have ordered Dji om4 se (Gimbal) on 25th of April 2022 and got the delivery on 2nd of May 2022. When I opened the box I found that the magnetic clamp is defective. One side of the magnetic clamp spring is not working. On the very same day I wrote a complaint to the company regarding the same and return replace request is placed. I got the acknowledgement that my return approval will be updated in next two days. No one contacted from the company till date. They are now not responding to the emails, whatsapp and even calls. Plz he me I feel cheated. It's our hard earned money. Not able to use the product. All money got wasted. Plz solve my issue or guide me to take legal action against the company. Thanks and regards

I was buying the MI watch revolve and I wanted to use the partial COD option but after I made the transaction of 999 the site showed no response so i canceled the order hoping i would get a refund immediately but it didn't happen.
I tried again and same thing happened.
Now im down 1998 RS.
And I haven't received any response from the customer service.

Ordered Dji Osmo 4 Se on dated 21.04.2022. Product received on 25th April'22 .Company had send me a defective product, even tough it was mentioned on the website that it's brand new seal box, it felt like the box was opened and repacked, they come to collect defective product 6 days ago. Since the past 6 days I tried contacting them through the Whatsapp number and thru Gmail .But no body there Is bothered to respond to either massages nor my mails.They are not responding, I have attached the proof. I request them to refund my money or ship my product.

[4:33 pm, 03/05/2022] Arpan Jaggi: Hello I hope you have received gimbal back
[4:34 pm, 03/05/2022] Arpan Jaggi: Order num KL204735
[1:22 pm, 04/05/2022] Arpan Jaggi: Hi
[1:24 pm, 04/05/2022] Arpan Jaggi: Blue dart picked the return on 29th April. Kindly confirm the status
[0:23 pm, 06/05/2022] Arpan Jaggi: Hi kindly confirm the status of the product
thanks, ...