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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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188
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 4

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V
Vibhs88
from Ahmedabad, Gujarat
Aug 27, 2015
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Cancellation and refund my Amount

Address: Navsari, Gujarat

My self Sapariya vaibhav. I booked 2 tickets from Navsari to Junagadh in Sleeper bus. But Due to Violence in Gujarat all GSRTC buses are cancel from[protected] to still. and my journey date is[protected].30 PM. I booked Round Trip. But All GSRTC buses Cancel so I want refund my Amount which are 1198 RS. My OB reference NO is GS2021003. My Account no is: [protected] in HDFC Bank. On GSRTC Web sites. all the link like Login, Register, search...
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A
ajay gohel
from Bhavnagar, Gujarat
Jul 31, 2015
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Refund of online ticket reservation

Address: Bhavnagar, Gujarat

Respected sir

I was book ticket online at 12 / 7 / 15 bhavnagar to ahmedabad at night 10

Pm bus and print out at 9 pm seat no - 16. 17. 18. 19. 20 but in bus ticket are

Not mention in conductor booking history so conductor given another

Ticket in bus so i would like to request that please refund online ticket

Reservation payment was debited a / c no - [protected]...
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J
jay6843_V
from Kadod, Gujarat
May 23, 2015
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Refund for class change due to bus problem

Address: Surat, Gujarat

Their was a change in class (sleeper to Seating) .Charges of sleeper is 321 rs. and of seating is 207. Detail is as below PNR NO. :G9475535 Journy date. :10.05.2015 Journy from Surat to Mehsana BUS NAME: Parvat Patiya SRT to Siddhpur Trip Code: 2230PVTPTSDPS15 Name: Jaydeep Jayantibhai Vadi Age:21 (Male) Seat No. 3 As the date of travelling is 10.05.2015, 13 days gone but the refund (321 rs - 207 rs) is not yet given by...
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U
Uday Chande
from Ahmedabad, Gujarat
Nov 10, 2014
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Bus was late by more than an Hour

Address: Gandhinagar, Gujarat

This is about a 9 Nov 2014, night’s journey from Gandhidham to Ahmedabad. On GSRTC website departure time was posted as 8:40PM & arrival time at Ahmedabad was posted as 3:20AM based on which we booked the tickets. We had to take a connected train ahead...from Ahmedabad station. PNR no. - G7841175 (Rs. 450/-) PNR No. - G7840632 (Rs. 1296/-) On 9th Morning i confirmed on the Gandhidham Depot about whether the bus is on time? He...
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P
preyanshu.vyas
from Mumbai, Maharashtra
Nov 4, 2014
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E TICKET NOT GENERATED BUT AMOUNT DEBITED FOR TWO TIMES

Address: Valsad, Gujarat

Sir/ Madam, I have booked my ticket with following details, but I have not received any ticket conformation by e mail or message but the money is charged for two times from my icici bank account, So kindly request to refund me or give me new ticket conformation. Booking date 04.11.2014, Journey date: 06.11.2014 from: Valsad to: Ahmedabad Central Bus station TOTAL TICKET: 1 SEAT NO: 7 AMMOUNT: 665+665=1330/-. SO MY HUMBLE REQUEST TO...
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D
dhavalgohel
from Mumbai, Maharashtra
Nov 4, 2014
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Bus not came and money spent on ticket not get back.

Address: Anand, Gujarat

My self Dhaval Gohel. GSRTC login ID - dhaval.20 I have booked ticket from Anand to Rajkot. PNR Number:G7562237 Journey Date: 25/10/2014 Trip Code: 1000BRARJTEXP51 Departure Time: 14:05 Hrs. We reach Anand station at 01.30PM. We have wait for the bus till 4.30PM but still bus not came. We have taken follow up with enquiry counter for 50 times. For bus status we have called to vadodara bus station for approx 100 times but no one...
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C
choksirn
from Chennai, Tamil Nadu
Oct 31, 2014
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E ticket Refund - GSRTC

Address: Surat, Gujarat

My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 26/10/2014 from Surat to Ahmedabad in 2x2 AC Luxury class. My PNR no. is G7685912 and trip code is 0900SRTABDAC44. My total bus fair is Rs. 860/-. My Journey time was 9.00 a.m. On my travel date, I reached Surat bus station at 9.00 a.m. and inquired about my Ac luxury bus from depo incharge of Surat bus station. But depo incharge of Surat told me that AC luxury...
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A
anand1112
from Vadodara, Gujarat
Oct 22, 2014
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Money Debited from account but ticket not booked

Dear Sir/Madam, I, Anand Gujar, was booked online ticket through http://www.gsrtc.in on 19th, Oct'14. My reservation booking as below. Trip Code : 1900PANSHRDEXP5 Date & Dept.Time : [protected] & 20:00 From : BARODA To : SHIRDI Booked Seats : Adult-3 & Child-2 Ded. Amt : 1, 613.00 Seat Nos. : 21, 22, 23, 24, 25 GSRTC Ref.No. : GS1309527 I didn't received any email as well as message for the...
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J
jigneshvagh
from Ahmedabad, Gujarat
Oct 21, 2014
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GSRTC - Not getting Ticket confirmation mail & success Message

Address: Bhavnagar, Gujarat

I have some issues occurred after ticket booking, not getting Ticket confirmation mail & success Message The payment was cut from my account but not get confirmation of ticket My Ticket Reff Number is : GS1317744 Please reply ...as soon as possible.. Jignesh - [protected]...
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J
jwalit_parmar
from Rajkot, Gujarat
Oct 15, 2014
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Amount Deducted but ticket not booked in GSRTC bus

Address: Rajkot, Gujarat

Hello, I booked the ticket from Ahmedabad to Porbandar in DAHOD-PORBANDAR(1500DHDPBREXP51) GSRTC bus on[protected]. Amount of Rs. 450 got deducted from my icici bank account, but I didn't receive any email from GSRTC confirming the booking. My booking history doesn't show the booking of this ticket. My GSRTC reference number is : GS1289228 Please help sir to get my refund. My contact no is :[protected] My email id : [protected]@yahoo.co.in Thanking...
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U
uvp_07ce41
from Gurgaon, Haryana
Mar 15, 2013
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Students damage seats of bus

Address: Kheda, Gujarat

hello,

I have travelled in bus "Lunawada to Anand" of ordinary category on dated 15th March, 2013. I found that some students with student passes who travelled by this bus are tear seat cover and throw spunch on each other. They are destroying GSRTC property. This bus fall under Anand depot.

I want you to take a strict action against them and ask conductor to check this type of misbehavior.
br...
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D
dineshgajjar01
from Vadodara, Gujarat
Oct 30, 2012
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Online e-ticket booking failed from gsrtc website and amount was deducted from my account

Address: Vadodara, Gujarat

Hello, On Sunday, I made one ticket for two seats with successful and then was going to make another ticket for two seat for Sleeper coach bus using www.gsrtc.in website and it was failed ticket booking and my amount was deducted from my ICICIBANK account as rupees 364.00 (it was from BARODA to DEESA (banaskantha) ). I have tried to reach gsrtc support system and sent mail to email address with all required details and document but still...
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B
bbvachhani
from Ahmedabad, Gujarat
Apr 18, 2012
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REFUND NOT RECEIVED

Address: Gujarat

Refund Not Received

Dear Sir / Madam,

I have tried to booked 5 no of TICKETS (on 13 th april) on GSRTC online booking system through my AXIS bank Credit Card for "AHMEDABAD" to "AMRELI” , my transaction was done successful but due to some reason i didn't get the ticket from gsrtc and i didn't get the option for print your e-ticket and some error message will displayed on the screen .The...
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M
Milind04
from Bengaluru, Karnataka
Oct 18, 2011
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Refund

Address: Surat, Gujarat

Dear Sir/Madam,
I, Milind Bhavsar, want to inform you about my unsuccessful transaction regarding e-ticket booking due to left of time i.e. 15 minutes as mentioned in note.We were not aware about that particular note. Our transaction time exceeds 15 minutes and our blocked seat became unblocked and Rs.309.00 was deducted from our Axis Bank Account.I request you to help me to get my refund as soon as possible.I...
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J
jigarmewada
from Mumbai, Maharashtra
Sep 23, 2011
Sep 1, 2023
This thread was updated on Sep 1, 2023
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Resolved

Improper Gender

Address: Surat, Gujarat

I booked Online Ticket.

I gave name, gender and PAN Number.
defined Name as Male.

but when i see booking history it shows "Gender-Female". I am surprised.

I had tickmarked Send ticket mail, hence System sent me ticket as mail.
And in that ticket again "gender-male" is written.

Now which ticket is correct? Why both shows different?

What...
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C
chaitali.patel
from Mumbai, Maharashtra
Sep 6, 2011
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E-ticket reservation system

Address: Mehsana, Gujarat

Booking e-ticket online reservation is good service provide by GSRTC but some mistack in this online service.
one of that seat no not match saw in online reservation seat layout in website and actual bus seat no. so please correct seat no online lay out ya actual in bus. Both are not match some reservation buses. sometime face problem many passenger when reservation couple seat ya sleeper.

Second is please always update...
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N
nipa Godiwala
Jun 6, 2025
Jun 6, 2025
This thread was updated on Jun 6, 2025
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Address: mahalaxmi society adjan

સુરત થી માંડવી અને માંડવી થી સુરત આવતી GJ-18--Z-7464 નબંરની બસ મા GPS ચાલતુ નથી જેથી બસ ની સ્થિતિ જાણી શકાતી નથી તો બસ નું GPS ચાલુ કરવા વિન્ન્તી
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
Jun 06, 2025
Updated by nipa Godiwala મે જેટ્લી પણ ફરિયાદ કરી છે તે એક પણ નિકાલ થઇ નથી તો પણ Mark Complaint as Resolved બતાવે છે તો complaint. solved કરો પછી માર્ક કરો
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    N
    nirmesh1
    from Ahmedabad, Gujarat
    Apr 22, 2025
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    સરખેજ થી ગાંધીનગર આવા માટે 3.:30 PM 4.30 સુધિમા ગાંધીનગર ની એક જે બસ ઉપલબ્ધ હોય છે. એક ટી.ઇ બસ વિરમગામ - ગાંધીનગર વાલી હોય છે.. તેનો માર્ગ લામ્બો હોવાથી ટાઇમસર અવી શક્તિ થી. ૧ કલાક ના સમય મા મુસાફરોનો ધસારો થાઇ જાતો હોવતી બસ આગલ્થી જે ભ્રમાઇને આવે છેએ.

    ઇલેક્ટ્રિક ડબલ ડેકર બસ છેે જેમા પાસ ચલતો નથી.

    આ સમય મા આપ શ્રી ને બસ મુક્વા માટે namra વિનંતી.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      S
      sachin0579
      from Ahmedabad, Gujarat
      Feb 28, 2025
      Feb 28, 2025
      This thread was updated on Feb 28, 2025
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      Respected sir,
      we are commuatator in Gitamandir-Gandhinagar bus service at 7:15 am.
      Due to some reasons the above mentioned bus is not regular since one week.
      After this bus there is no bus availibility till half an hour and if we missed this bus we are getting late at our job.
      We request you to kindly make regular of this bus.
      Regards,
      Sachin Soni
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      Feb 28, 2025
      Updated by sachin0579       Gitamandir-gandhinagar bus at 7:15 am is not regular since last one week.

      Kindly make it regular functioning.
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        N
        nirmesh1
        from Ahmedabad, Gujarat
        Feb 27, 2025
        May 26, 2025
        This thread was updated on May 26, 2025
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        Gandhinagar - arnej ni bus Khali hova chhata gh-2 ubhi rakhel nathi.

        Batch number 255

        Amare pass kadhavano matlab shu?

        Emnu personal vahan chhe ke jethi sarkar na niyamoni uparvat thaine faraj bajave chhe.

        Aa ange sachot kayami ukel lavava vinanti
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        Feb 27, 2025
        Updated by nirmesh1         Emna janita passengers mate bus game tetli full hoy to pan ubhi rakhay chhe to khali bus Kem ubhi rakhati nathi?
        Feb 27, 2025
        Updated by nirmesh1         Gandhinagar - arnej ni bus Khali hova chhata gh-2 ubhi rakhel nathi.

        Batch number 255

        Amare pass kadhavano matlab shu?

        Emnu personal vahan chhe ke jethi sarkar na niyamoni uparvat thaine faraj bajave chhe.

        Aa ange sachot kayami ukel lavava vinanti.

        Emna janita passengers mate bus full hova chhata ubhi rakhay chhe to khali bus hova chhata Jem ubhi nathi rakhati?
        View replies
        [5/26, 1:13 AM] jamaluddindiwan30961: હું આજ રોજ મેહસાણા રાધનપુર ચોકડી મેહસાણા રાતે 12.45 વાગે ઊભો હતો અને ત્યારે વડોદરા રાપર બસ આવી અને એમણે એમને બેસવાની ના પાડી 3 કલાક થી અમે ઊભા હતા અને એ કન્ડક્ટરે કહ્યું અમે તમને ની બેસવા દઈએ...મે એમને કીધું કે મારે મહેસાણા થી વારાહી જવું છે. એમને કીધું પાછળ બીજી રાધનપુર બસ આવે છે એમાં આવો...મે કીધું કે મારે વારાહી જવાનું છે અને મને રાતે રાધનપુર થી વારાહી નું સાધન ના મળે તો મને લેતા જવ...એમને મને તું તારી કરી ને કહ્યું કે તારે વેલા નીકળી જવાય ને મે કીધું 3 કલાક થી ઊભો છું તોય પણ એ કંડક્ટરે ના લીધો અને હાથ પકડી ને મને નીચે ધક્કો મારી ને ઉતારી નાખ્યો...મારી રાપર ડેપો મેનેજર ને ખાસ વિનંતિ છે કે આ કંડકટર ઉપર ખાસ કાર્યવાહી કરી ..
        ગાડી ન.gj18 0336 લગભગ હતો...
        તા 26 મે રાતે 12.45
        [5/26, 1:16 AM] jamaluddindiwan30961: અમે 3 àªªà«‡àª¸à«‡àª¨à«àªœà�...⇄
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