Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Today morning I was travelling by my car near by osho over bridge before palavasna chokdi (MEHSANA) GSRTC BUS NO. GJ18ZT0622, accident my car damaged bumper during wrong over take, my car speed was nearly 20-30. not only that he overtake and try scaring me by by pushing BUS on the right side board on bus was AHMEDABAD TO PATAN time around 9.30am Morning,

Generally, gsrtc bus drive are good in behave and controll speed, but this was a scary, experience and financial loss, as Ill have to repair my car, when I asked to drive in controll and take care, he told do whatever you can do
Pl. Do needful and ensure should not happen to others

I booked ticket from ahmedabad gita mandir to kutiyana
date 02/11/2024, time 21:25 to 5:55
seat 23a, 24w, 25w, 26a
payment done through upi qr code
upi ref no.[protected]...

તા :26/૦9/2024
પંડ્યા પંકજ પ્રવીણભાઈ
ગામ: નિરમાલી

પ્રતિ શ્રી
ડી સી.સાહેબશ્રી
ગુજરાત એસ .ટી.
હિંમતનગર

વિષય : સરખેજ -મોટીઝેર-બાયડ બસનો સમય ૫:૨૦ રાબેતા મુજબ કરવા બાબત.

સવિનય સાથે આપ સાહેબ શ્રી ને જણાવવાનું કે બાયડ એસટી ડેપો ની સરખેજ થી મોટીઝેર બાયડ બસ ને પુનઃરાબેતા મુજબ સરખેજ થી સાંજે ૫:૨૦ વાગે ઉપાડવા માટે વિનંતી છે.અત્યારે આ બસ ૫.૦૦ વાગે સરખેજ થી ઉપડી જાય છે જેના લીધે અમે ગ્રામ્ય ના મુસાફરો ને બસ મળતી નથી.

વારંવાર રજુઆત અને અરજી તથા ફોન કરવા છતા કોઈ સકારાત્મક જવાબ મળતો નથી .આપ સાહેબ શ્રી ને અમારી તમામ પેસેન્જર વતી થી નમ્ર અરજ છે કે આ બસ રાબેતા મુજબ જુના સમય પ્રમાણે ૫.20 વાગે સાંજે સરખેજ થી ઉપાડવી જેથી અમને ગ્રામ્ય માં જવા માટે બસ ની સુવિધા મળે આ બસ અમારા માટે છેલ્લી છે સાહેબ માટે અમે વારંવાર રજુઆત કરીયે છીએ .આપ સાહેબ શ્રી ને અમારી નમ્ર અરજ છે કે અમારી આ અરજી ને ધ્યાન માં લયિ ને સાંજે સરખેજ થી બસ ને રાબેતા મુજબ ૫.૨૦ વાગે ઉપાડે તેવી અમારી વિનંતી છે, જેથી અમને તમામ ને બસ મળી જાય અને અમે શાંતિ થી ઘરે પહોંચી શકીયે .

આભાર સહ,

આપના વિશ્વાશું પેસેન્જરો.

સરખેજ થી મોટીઝેર

I paid the transaction amount successfully still I didn't received the sms/email for the ticket.

UPI Ref No:[protected]

Rajkot Wankaner route bus is not arriving at hospital chowk bus stand while all other buses has been arriving except Rajkot wankaner bus. Passengers who do daily updown is suffering from so many days.

Gsrtc bus bus was heading towards Gandhi nagar and on of station was anand .
I was sitting on SERVICE lane on scooty
Man road was having traffic so bus driver decided to take bus on service lane . I was in quite visible zone but still he take the bus near me at SPEED OF 50 TO 60.KMPH
HE ALMOST HIT ME . IF WHY HE IS DRIVING 60 KMPH ON SERVICE LANE .
AND he flue away . After I caught him when he was taking turn and confronted him he was heicklng me. AND NOT Accepting mistake ..he was doing dadagiri
Gsrtc your driver are just garbage. I am looking towards having legal action .

Sir,
I am regular travelling in AC Bus Ahmedabad to Godhra. I observed that bus is not clean/dusty/smelling. It is told your bus conductor to resolve and take necessary cleaning, but he reverts me you can post your complaint to GSRTC by Online.
Finaly, i have complaint regarding cleaning the bus in entire bus.

Bus Details: -
Ahmedabad-Dahood at 6.30AM and Dahood to Ahmedabad at 12.30PM AC Bus on daily basis.

Regard's
Ram Singh Verma,
[protected], Ahmedabad.

ડિવિઝન ઓફિસ મેહસાણા
ડેપો મેનેજર શ્રી ચાણસ્મા

આપ સાહેબશ્રી ને જણાવવા નું કે હું છેલ્લા ત્રણ વર્ષ થી ઉપડાઉન કરું છું ચાણસ્મા થી બેચરાજી.ચાણસ્àª�...⇄ થી બેચરાજી વાયા અદિવડા, મનીયારી તથા વાયા ખંભેલ થઈ ને જે બસ બેચરાજી સુધી જાય છે તે બસ વરસાદ માં બૌ બધી વાર પાણી ના ભરાય હોવા છતાં ડોડીવડા સુધી જ લઈ જાય છે અને શંખલપુર બેચરાજી વચ્ચે જે રેલ્વે નાળું છે તે સાવ ખાલી હોય છે તેમ છતાં બસ ડ્રાઇવરો બસ છેક બેચરાજી સુધી લઈ જવા ના બદલે ડોડિવડા અથવા તો adivada સુધી j lai jay che અને ત્યાંથી સવારે કે સાંજ ના ટાઈમ ત્યાંથી બેચરાજી સુધી જવા માટે કોઈ જ સાધન મળતું નથી અને જે મળે એ ત્રણ ગણા ભાડા વસૂલે છે.

તો આપ સાહેબશ્રી ને મારી નમ્ર વિનંતી છે કે વરસાદ ના પાણી ના ભરાયા હોય તથા રેલ્વે નાળું ખાલી હોય તેવી પરિસ્થિતિ માં બસ બેચરાજી સુધી લઈ જાય.

સહકાર ની અપેક્ષા સહ
ભારતીય નાગરિક

DEAR SIR/MAM
I travel for katargam to kodinar bus no GJ 18-AZ8503 for monthly travel this BUS BUTCharging point not working THIS PROBLEM DAILY SO REGULAR START CHARGING POINT

REGARDS FOR
GSRTC REGULAR CUSTOMER
MR.gohil jashu

*GSRTC m-Ticket*PALITANA TALETI to AHMEDABAD NEHRUNAGARName:Param JaniTripCode:1345PLTTABDAC45 DOJ:[protected], :13:45:00, AC LUXURYSeatNo: 15, 16BoardingPt:PALITANA TALETI

I am travelling in this bus in which ac is not working at all...also bus conductor doesn't ans properly...please mind this problem and try to solve...because in ac bus there is one only way to get air in and that was AC. ald also if you charge for that then there should be your responsibility to take care of it...!

If you cant solve this problem then write a email to me with proper higher authority details...! here is my email : mpjani294.[protected]@protonmail.com

I have booked my ticket for Surat to Limbdi on dated 13.05.2024 with bus no.GJ18Z8604. AS bus stop on hotel Ma KHODAL at Tarapur. There is no even drinking water facility. Why should GSRTC stop such hotel. Can you wish we forced fully buy bottle of drinking bottle to drink water. Plz suggest what should I do.

Drinking water service Unavailable today Now 01/05/2024 Time 12:08 pm
And platform No. 20 wall Clock Not working

લુણાવાડા અમદાવાદ 11.20 તા.01.05.2024
હલધરવાસ ચોકડી ડ્રાઈવર દ્વારા દાદાગીરી કરવામાં આવે છે ખરાબ વર્તન કરવામાં આવે છે જે સંદર્ભે કાર્યવાહી કરવી નહિં તો મુખ્યમંત્રી સુધી લેખિત કરવામાં આવશે બસ ઊભી રાખતા નથી અને અસભ્ય વર્તન કરે છે

I'm belong from Palitana and I travel thru bus of savarkundla depo. The route of this bus is savarkundla to krishnnagar vaya Palitana. Bus time to arrived in Palitana is 6.50am but bus arriving at 7.20, 7.30, 7.40or 7.50am(sometimes). Savarkundla depo manager is not unknown about this about problem but then also not taking such a major action on this, because of this i get late for my college everyday, so i am requesting to take action about this problem.

PNR No. G[protected]

OB reference: GS43281021

The bus was running late almost 3 hours. I got the call from the office that bus was running too much late. I had not travelled into the bus and raised the request as per the call recieved from the GSRTC officials. Please refund me for the same as I had not travelled in the bus.

Please provide me the refund.

I boarded from Modasa to go to Lunawada...the ticket cost 46 rupees...I gave them 56 rupees...they were about to give me 10 rupees back. When I asked them to get my money back, they started talking to me rudely, Abuse me and insulted me... saying that I was going to take some money and run away. And kept the bus standing and told me to get off from my bus... Otherwise I will take you to the police station. I was misbehaved for asking for my outgoing money...I demand legal action against him...and hope the good image of GSRTC is not spoiled...there is no Conductor base no in ticket. There is an Driver's number which I give. The bus is from Prantij depot...going to Santarampur. It is an ordinary bus. ORD52. DRIVER:[protected]N.

I booked a bus to pick me up from Surat kamrej bus stand to Vadodara Makarpura bus depot. Once I received the ticket, I tracked the bus online using the bus number and found out the bus that was scheduled to pick me up at 4:11 pm has left before 4 pm. Not only did the bus leave 15 minutes before it's scheduled time, the bus did not wait for a considerable time and I did not receive a single call from the crew onboard. Moreover, I was not able to contact the crew myself as no crew number was provided in the message.

I request a complete refund for this journey as the bus left before its scheduled time, I did not receive any updates regarding this from the crew, and I couldn't contact the crew myself as no contact number was given

Gs42963793 this is my transition id and transection success full. ticket not received. gitamandr bus port to Mundra. date of travel 1.5.2024 time of travel 20.35. number of ticket 3 members. kindly help me and provide the tickets.
mobile number [protected]
mail id. e.[protected]@gmail.com

The bus did not stop at the Karjan cross highway stop and went through the Karjan bypass over bridge.

Conductor miss behavior with passenger.

Bus number GJ-18-Z-9881
Bagasra - Surat


My name is yashvi savani, and I am writing to bring to your attention a concerning issue I have been facing regarding the refund for a cancelled ticket.

Approximately two months ago, I had to cancel my ticket with OB number GS36587489 and GS36586786. Despite the lapse of this considerable period, I regret to inform you that I have not received the refund for the cancelled ticket.

I have already taken the necessary steps, such as submitting the cancellation request and providing all the necessary details. However, due to delay in refund process, I contacted gsrtc help center and mailed [protected]@mail1.gsrtc.in but no response from gsrtc.

I kindly request you to investigate this matter urgently and provide me with an update on the status of my refund. Additionally, I would appreciate any information on the reasons for the delay and the expected timeline for the resolution of this issue.

Please find attached a copy of the ticket and the cancellation confirmation for your reference.

I trust that you will treat this matter with the urgency and attention it deserves, and I look forward to a prompt resolution. In case there are any additional details required from my end, please feel free to contact me at [protected]@gmail.com and [protected].

Thank you for your prompt attention to this matter.

Sincerely,