Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

1

Updated: Apr 10, 2026

Complaints 4425

Resolved

188

Unresolved

4237

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 2

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Hotel Navrang,N.H.15, Kutch Road,Mevasa, Gagoda,Gujarat-370155

Date : 21/10/202Gujarat State Road Transport Corporation,
Central Office, Near Ranip Bus Terminal Ranip,
Ahmedabad - 382480.

Dear Sir,

• My name is Nikhlesh Ramanuj, Date 19/10/2022 I have booked Mehsana to Adipur Online Booking in Vadnagar to Mata na Madh route bus which departs from Mehsana during 06:30 PM, During that time the bus does not stop anywhere for breakfast or refreshment....

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Gsrtc Junagadh

I am a student of sy bba in junagadh. I place my student bus pass for the renue at my collage, for 3months of Rs.1820, but i wasn't aware about that the pass term was going to end, then when my pass arrived after renewual, i realised that the pass amount i paid was 1820 for 3 months and what i got was just 2months of the validation. When i go to the depo they behaved so rudely and also didn't pay me that much importance. As a middle class...

Helpful

Found this helpful?

Write a comment

I am travelling from bhuj to rajkot.
Name of bus: Bhuj - Rajula
Time: 6.15 PM (from bhuj)
Date:[protected]
Class: Sleeper (Non-AC)

I have two small boxes of dates (5 Kg each) & one carry bag non more than 2-3 kg weight. Conductor charge me extra Rs. 22/- for carrying boxes with me. It is with me on seat. I also show him that government increase capacity of luggage from 15 KG to 25 KG per passenger....

Helpful

24 other people found this review helpful

24 found this helpful

Write a comment

Address: Gujarat

Although it shows ladies seat color coded and reservation done for 'single lady' travelling, the adjacent seat is being reserved for gents. No care or concern for the safety or security of single ladies travelling alone. A woman has to sit uncomfortably for long hours with random men adjacent to her in a bus. Pathetic service of GSRTC....

Helpful

Found this helpful?

Write a comment

Address: Paswanath atlentis park - sughad ( gandhinagar

Website: Gsrtc

Res. Sir,
Me mene rutting pass se rojana sughad ( ta.-Gandhinagar) to sundhiya (ta.-vadnagar) updown karta hu.
Me rojana subhah 5:40 se sughad bus stop par khada rahta hu, par yaha se gujarne Vali
1. Ahmedabad to Ambaji
2. Ahmedabad to khodamali
3. Ahmedabad to Bhalusana,
yaha bus stoped hone par unki ichha k anusar man Kiya to roke nahi kiya to na ruke esa karti hai.
Sam ko jab...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Charedi, Gandhinagar (pethapur chokri)

The conductor and the bus driver of perticular bus is misbehaving with us from past few days and today the driver did not stop on the destination even after reaching and due to bad driving I fell off from the running bus and got injured...

Helpful

1 other people found this review helpful

1 found this helpful

Address: [email protected]

We're facing so many issue due to the conductor less Khambhat - Ahmedabad bus which is depart at 6:45 am early in mrng and same bus is depart at 08:00 in evening from Ahmedabad to Khambhat

3 to 4 months before this schedule was running perfectly when it had conductor. Now, since that, we don't know how and why that schedule was changed and running without conductor. Neither this bus regularly came in morning nor in evening....

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Cancel Ticket is not opening, it shows 502 bad gateway, and Toll free number i have to dial several time but it disconnects it self within 6-7 minutes and all time it's waiting more time to connect representative to talk....

Helpful

Found this helpful?

Write a comment

Sir/Ma'am
Withdue respect and humble submission, I want to state a few words for your kind attention and needful action pse
Iam serving in Border security forces, recently posted in Gandhi nagar
Today I a first time experience in gujarati government bus from Gandhi nagar to Ahmedabad railway station.ticketno 169483.I was became a victim of misbehave and harassment of lady conductor in that Bus early told her To stop...

Helpful

2 other people found this review helpful

2 found this helpful

Date[protected]
Bus pick time 7:23 arrive at bharuch but still gating to late at ahmedabad tow time dinner hold and behavior not so much Ticket no. 093580 baroda arrive 10:00 clock so 2:30 minutes late look in to...

Helpful

Found this helpful?

Write a comment

I was travelling from ahmedabad to khambhat and I didn't knew that we have to take ticket from driver only and not ticket collector. The driver did very bad behavior for that, i was just calling parents to tell them, but he's like phone hi nai chodte and threatened me regarding tickets.

The fare was 81rs so he told me to give him 1re, i said i don't have and i gave them 100rs, he just gave me back 10rs and didn't gave back...

Helpful

Found this helpful?

Write a comment

Address: Amarpara bagasara

Today i am in amreli and want to go to bagasara when I enter the bus station DHORAJI-AMRELI bus coming in front of me
So i raised my hand and ask for stop but driver only show at me but did not stop the bus
Bus no. 5377
No.349
9061 conductor no.
Time 03:50...

Helpful

Found this helpful?

Write a comment

Address: 3,Patel Park Soc.Link Road,Bharuch

Date:[protected]

Respected Sir/Madam,

I am Prakash Prajapati having a passenger pass from Bholav, Zadeshwer to KIM, (Surat), today I set in bus from GNFC, bus no-GJ18 Z 4311 (Dakor to Surat), they have charged 24rs from GSNF to Ankleshwer even i have valid passenger pass from bholav, zadeshwer to kim.

when i argue with conductor he said your pass is from bholav, zadeshwer that is why you have to...

Helpful

3 other people found this review helpful

3 found this helpful

Good Morning Sir,
My Name is Makani Pareshkumar.
I have booked my Bus Ticket From Rajkot To Shihor with GSRTC bus which departure time is 6:30 from Rajkot Central Bus Stand.I already Mentioned in my ticket that my boarding point is Aji Dem Chokdi, Rajkot.I already reached there at 6:25Hrr.I saw one white colour Express bus was passed infront of mine which is going to Bhavnagar.So why driver not stopped bus at my boarding point...

Helpful

Found this helpful?

Write a comment

Dear Authorities,
Now a day which pandemic situation we faced into that GSRTC bus management system directly responsible for increasing CORONA +VE cases, How that explain below:

1) Most of buses bypassed before corona curfew hours start [8:00 pm], and mainly BALASINOR to VYARA daily bypass SURAT from Kamrej at 6:30 pm to 7:30 pm also Kapadvanj to Bardoli also same time bypass SURAT and due to that bypasses of buses...

Helpful

1 other people found this review helpful

1 found this helpful

Address: Savli,dis.vadodara

I am a regular student passenger and there are no buses from savli to udalpur or sevaliya in afternoon .Most of the students of every schools and colleges of savli(dis.vadodara) are going in st buses and their timing for going home is around 3-4 p.m. but there is not even one bus at around 3-4 p.m. Even the bus of bhutdizampa to udalpur in savli at 3:30 is also stoped so please restart this bus also.
So kindly solve this problem....

Helpful

Found this helpful?

Write a comment

Address: Dwarka to Jamnagar

Respected sir
Lady conductor misbehave with presenters .sir you can confirm with all pessangers who reserved his ticket online booking.
. Trip code GSRTC:0600DWKABDGJ47:20341:496:678:12/02/2021...

Helpful

Found this helpful?

Write a comment

Address: Ahmedabad

Bus Number :GJ 18 Z 1891.
Bus from Sanand Depo Ahmedabad.

Bus is running from Gandhinagar to Sanad.
I am standing at Adalaj Cross road at 6:30PM on 11/02/2021.bus came from Gandhinagar and go to sanand route.one Passenger is drop from bus at Adlaj Cross, But Conductor is take to us in bus and he rudely behaving with us.
Than I enter in bus, I found that three seats are available in bus, we are both, me...

Helpful

17 other people found this review helpful

17 found this helpful

Write a comment

It has been observed that GSRTC buses are now travelling with full capacity (even some passengers are standing besides the seats) and not following Guide lines of social distancing provided by Gujarat Government.

Driver and conductors are also irresponsible and not guiding passengers to follow social distancing and wear mask. They were also without mask. Aren't they aware of Government's COVID guidelines? Currently, As per...

Helpful

Found this helpful?

Address: PASHUDVAKHANA VISTAR NEAR RAILWAY LINE DHARI ,TA- DHARI 365640 ,DI- AMRELI

Respected sir,
I was traveling from dhari to amreli via bus no. Gj 18 z4950. Brought 2 ticket for amreli worth 94 rupees. Gave 500 rupees to conductor. He replied he didt have change. But agree to give me before reaching amreli. At amreli my stop was before st depo. And when i ask for my remaining money his reply was disrespectful not only that after insisting he told me to come st depo amreli for my remaining money. Soon driver...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment