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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 3

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J
jenishkumar bhikadiya
Sep 23, 2020
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Monthly pass

Address: Gujarat, India

My name is JENISHKUMAR BHIKADIYA. Today moning I applied for monthly pass online on gsrtc website from SURAT CBS to ANKLESHWAR CBS. I've done all procedure and made payment of 2000 INR on gsrtc website and got new acknowledgment copy from website which i attached below for your reference. On new acknowledgement copy it's mentioned that i must go to surat cbs and collect my ID/PASS on[protected],[protected],[protected]. Therefore i went to...
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K
Kaileshgiri
Jun 13, 2020
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i am only girl in a bus bus are not stop my station

I pick up bus from rajkot intercity bus rajkot upleta (Gondal highway) i am only a one girl in a bus gondal shapura chokdi is a bus stop i daily updown rajkot all intercity stop ashapura chokdi gondal but this intercity not stop frive fastly drive bus and not stop in ashapura chokdi stop and drive or conductor are not given amswer and fastly drive the bus they stop bus on gundala fatak is the place where no auto rixa please attention for...
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P
Parth Ranipa
Mar 8, 2020
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complaint regarding fixing of window glass

Address: Baroda, Gujarat

Right now at 23:55 hours dt. 07/03/2020 i have board my seat no. 16 in following are my booking details :

*gsrtc m-ticket*baroda central bus station to vanthali name: xyz tripcode:2000srtksdslp30
Doj:[protected], :23:15:00, sleeperseatno: 16boardingpt:baroda central bus stationtxn pass:4cj9g64h

Following are my bus details:

Bus name : surat - kesod
Bus veh. No. : gj-18-z-2172
br...
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S
S@joshi
from Mumbai, Maharashtra
Nov 9, 2019
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for luggage space

Address: Rajkot, Gujarat, 360001

I am travelling to bhuj from rajkot in keshod-bhuj route bus depot. Time 1.50 pm.. I have a trolley bag with my luggage. I request to conductor to keep that in dicky but he denied with reason that he has not a key of ricky. Many passengers n i suffer for that. Passengers can not come and go.
From vacation time we have big luggage and traveling so solve this problem asap.
Do the needful....
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21 other people found this review helpful
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S
sbamipara
from Ahmedabad, Gujarat
Oct 16, 2019
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online booking not in conductor trip sheet & second time ticket by cash payment.

Address: Shambhulal B Amipara, 5/2 GNFC Township, PO: NARMADANAGAR - 392 015, Dist : Bharuch. My Phone No. 9558807636, Bharuch, Gujarat, 392015

Sir,
Online sleeper ticket booked through oversight for date[protected] by net banking through payment of rs. 588/-. Within about half an hour i noticed mistake in date and i changed date of journey from date 27-09-19 to[protected]. And i rescheduled my journey online date changed printout for the same. I had also confirmed at the time of journey at the st depot counter. Concern official has also confirmed for date of journey for...
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D
Dipakbamaniya
from Visnagar, Gujarat
Oct 15, 2019
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submit complaint against conductor

Address: Kharazapa area, Bandar road, Shil, 362240

Sir i daily updown between mangrol-veraval. I have passenger pass. Bt today j seat frm bus in gadu-veraval.. Bt conductor say my pass in not working frm gadu.. And give me tikit of 28 rs. Is that any rule?? Or he take me frm wrong tickit.. Any thing wrong in this or it is ur new rule??? Plzz solved this issue... Mmmmmnkmmmmmmmmkmmmkkkkjjkjjkjhygffsggjgdchhgfgjjhbgefhjhvdd

...
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. M.......
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D
Divyrajsinh Sisodiya
from Siddhapur, Gujarat
Sep 27, 2019
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not bus at 6:30 in lunawada. lunawada to modasa.

Address: Modasa, Panchmahal, Gujarat
Website: Gsrtc

Please start a bus lunavada to modasa at 6:30 am. We are going modasa for collage.. Me and my friends are going clg but no bus. Our clg time 8:00 am. So we can't go clg at time. Please sir started bus for lunavada to modasa at 6:30am. Me, dig, vikas, shivil, shivani, and manoj and 25plus student have clg at 8 am so pleased started the bus at6:30 lunavada to modasa. Please sir...
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V
vsiju
Apr 3, 2019
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paid parking issue at gsrtc new bus station rajkot

Address: Rajkot, Gujarat

Since the open spacein new gsrtc bus station of rajkot where i was parking since past 2 years was declared as no parking zone i started keeping my vehicle in paid parking area where i charges for parking more than 12 hrs is rs.30 which i accepted and was paying since past 1 week. However today suddenly i was told i cannot take vehicle after 9 pm where my job allows me to reach back by 10pm only. I feel the paid parking agency is taking excess...
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N
NitaSapara
from Vadodara, Gujarat
Jul 20, 2018
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not received e ticket booking message

Address: Junagadh, Gujarat, 362001

I didn't get confirmation message of my eticket of 21st july in Surat Junagadh Bus.
I on 20th july booked ticket for junagadh surat journey in bus of junagadh valsad bus & for that i got message but on return journey of that trip i didn't get a text message inspite of it shows on GSRTC booking history...So kindly help me as earlier you can so...that message i can show to conductor in bus or kindly send me email about that trip. br...
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P
Priyash Vasava
from Satara, Maharashtra
Jul 2, 2018
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driver not stopping bus at bus station.

Address: Bharuch, Gujarat, 393120
Website: www.gsrtc.in

Bus driver from jhagadia depot did not stopped bus at umalla bus station. This happened many times, many people's are facing this issue and nobody is taking any action from depot and ignoring complaints. As usual i and few people were waiting for the bus to arrive for almost an hour and when the bus came we signal bus driver but driver did not stop the bus...
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V
Vaibhav Dhamal
from Porbandar, Gujarat
Jul 2, 2018
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mismatch in seat number between booking site and actual in bus

Hello sir/madam,

I booked a bus for date 2nd july 2018, from surendranagar to ahmedabad for time 5 am morning with seat number 39 and 40 for me and my wife. At the time of booking these seats were in a single row.

But when we saw the bus, these numbers were changed. 39 and 40 both seats were on separate side. Why and how this happened.

To seat together, i selected 40 and 41 number but a young...
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R
Rippal Patel
from Khedbrahma, Gujarat
Jun 24, 2018
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complaint against driver and conductor

Respected sir/mem,

I m a lady.. Passanger
On 24/06/2018 on time 10 p. M..
Im travelling in rajpipla depot bus.
(No-092052) between vadodara to thuvavi that bus is express.. And that driver did not stopped bus at 'thuvavi'... Stopage
That guy always stopped a bus... Long distance..
Sir i am working woman and that bus driver daily forget thuvavi stopage and drop late night too much long...
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16 other people found this review helpful
16 found this helpful
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H
Harsh2311
from Modasa, Gujarat
Jan 13, 2018
Aug 8, 2023
This thread was updated on Aug 8, 2023
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lost baggage

Address: Vadodara, Gujarat, 390011

Dear sir,

I came from ahmedabad to baroda in volvo toady at 12:00 noon dt 13/1/18 and i kept my bag in the deck of bus i don't know someone at amit nagar has might have taken my bag. When i got down at bus station vadodara i was not able to find my bag and i did complain to the bus station. Can you please help if nyone comes up and submit the bag please let me know sir.

Regards
Harsh shah...
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6 other people found this review helpful
6 found this helpful
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J
jayendra rathod
Oct 9, 2017
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private buses running on route of gsrtc buses breaking gsrtc s regular passengers

Address: 391165

On the route of chhota udepur - mandavi and another kavat - bhuj route, two private transporter buses running before the schedule of gsrtc buses. (Private vehicles no - 9707 & 9973).
This breaks traffic of gsrtc buses and creates a loss of gsrtc buses.

It is a loss of government and also people.
Please stop this practices immediately. This will result in route canceling of gsrtc buses due to less passengers and...
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H
[email protected]
from Mumbai, Maharashtra
May 29, 2017
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Nadiad

Address: Kheda, Gujarat, 387001
Website: www.gsrtc.com

Nadiad to ambaji bus rout jay bhart sathe janava nu k Nadiad this savar na smay e 5:30am vage Nadiad thi ambaji no bus upad ti hati to tene Vadodara lambava ma aa vel che to Ghana musafaro be take lif pads che ane savar na smay ma nokriyat loko hoy che varso thi Nadiad thi ambaji ni bus upade che var tahe vare loko aaj bus ma jata hoy che. Aap saheb be vinti che k tatkalik Nadiad thi as bus kar va vinti che. Bus no 2425...
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S
Samsung Care
from Ahmedabad, Gujarat
Apr 14, 2017
Sep 18, 2024
This thread was updated on Sep 18, 2024
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Washroom and toilet charge

Address: 380022
Website: Online google

Me rajkot se hu vaha ek kaam se aaya tha. Or meri wife washrrom k liye gayi to waha ek ladies bethi thi usne washroom k 5 rupees charge liye he or mene kaha yaha likha he urin free me he or latrin k 1 rupees he to bol rahi he aapko kya pata paisa dena padenga or maghkut mat karo etc or ek dam misbehaviur kiya he so plz ese staff ko vaha mat bithao....
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48 found this helpful
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P
Parthshah5u
from Ahmedabad, Gujarat
Feb 1, 2017
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PArking Charge

Address: Ahmedabad, Gujarat, 380013
Website: www.consumercomplaints.in

Hello,

Today morning 8.10 AM I have park My 2 wheeler No. 5545 at Gitamandir GSRTC bus stand parking place. I have found that for all 2 wheelers they have charged Rs. 10 instead of mentined charges in pay slip.

I have also pay Rs. 10 instead of lower.
After arguement with parking staff, the misbihavely talk with Me.

I have comolain for that. Bcz as a Single person if they charge Rs. 6 more...
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1 other people found this review helpful
1 found this helpful
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S
Switoo
from Pathardi, Maharashtra
Nov 22, 2016
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Parking charge at ahmedabad central bus station (geeta mandir)

Address: 380013

Today I parked my vehicle at Ahmedabad central bus depot's paid parking, where the person in charge(Mr.Dadabhai) charged 10rs for 12hrs. parking..After parking the vehicle when I saw the receipt, I found that there is 6rs charge mentioned in it for 12hrs.. I asked to that person for the reason for extra charging of 4rs, He replied that GSRTC having excess stock of old receipt books of 6rs. mentioned in it but the charge is revised to 10rs.??and...
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70 other people found this review helpful
70 found this helpful
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S
sujan shah
from Pune, Maharashtra
Apr 11, 2016
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Parking charges

Address: 380022

Hello sir,

i sujan shah want to complain for the parking charges charge by luv agencies on gsrtc geeta mandir bus-stop. i had parked my car and they ask me for how much time will you take and as i said only for 10 mins they charged for Rs 10 and on the slip its clearly mention 0-4 hours for Rs 5 and 4-8 hours its Rs 10 and as i asked for about charges the guard has said its minimum charges. i said him to take Rs5 but he denied...
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4 other people found this review helpful
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F
Fenil Dave
from Bengaluru, Karnataka
Mar 1, 2016
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We missed our exams because of your corrupted driver and conductor.

Address: Surat, Gujarat

Dear Sir,

We have booked ticket from gsrtc on date 27/02/2016 for selvas to savarkundla.

Trip code is-1600SLVSSKDSL15.

BUS NUMBER-GJ18Y6390.

Trip arriving time was - 28/02/2016 8:30 AM(as per booking) and driver was arriving to us at 1:30 PM. Because of they stop bus at every station and take passenger with 1.5% more than ticket cost.

And also rudely behave with us...
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