Haier Appliances India Complaints & Reviews

I am Iyyappan B Employee Code: 3089419, Assistant Area Manager Speak Bad Words to me, so i said resign the work to team leader, team leader not response properly so i apply resign haier applicance app & [protected]@teamlease.com, but no solution, then hold my october month salary please kindly give me solution.

We reside abroad and make short visits to India from time to time. I purchased two A/c units and five year extended warranty for both these units from QRS slightly about a year ago. There is a two times a year service is part of the agreement. QRS in turn arranges Haier to visit and service the units. The person who showed up refused to perform service other than one unit falsely stating the number of a/c units is not mentioned anywhere in the receipt from QRS. The customer service personnel seem clueless and rude. They even hung up the call in the middle of the conversation. We have waited three separate days from morning till evening waiting for Haier service folks to show up which they did not. We have lost three valuable days of our short vacation and servicing has not yet been completed so far. This is totally unprofessional and unacceptable behavior from Haier and the people who represent the company.

My first sr no RN[protected].
Second time sr no- RN[protected]
Third Sr no-RN[protected].
Ye log sirf coustomer ko bewakuf bnate hai.1 St time service ke time sirf out door me compressor me kuch der Pani dal ke thanda kiya .uske bad bola gya mujhe ki iske bad bhi thik nhi hoga to isme ek part change hoga usme 6-7 din lagenge.dubara mai technician se contact Kiya to wo bola thik h mai office me apka Jo part hai...

This is too inform you that I'd registered a complaint for AC repair on 27th June, 2023 and my complaint is still not resolved.

Service center is just finding new excuses every day and not answering my calls. I even had a talk with head of service centre and he assured me about the resolving of issue but now even he is not reachable.

So, I'm writing here to take necessary action against them and help me with trouble. They're harassing me my family mentally and wasting out time.

Hello Haier,

I want to complaint against a service center person Mr Mumtaz, his contact number is +[protected].

I complaint about my split AC body as it was broken and there was some leakage from the AC, I got his call that you have registered a complaint to Haier, we will provide you the service. His manpower came and changed the body after 10 days and the day they repaired the AC, next day morning I went out station. I came yesterday morning and got to know that my AC is not working properly and not doing any cooling work. I realised it is matter of gas leakage, I contacted the same person and complaint in Haier again. He said that he will charge me Rs 2950 for filling the gas.
I checked with another vendor, he charged me Rs 2500. When the vendor checked ac, they informed that the previous person who changed the body did not tighten the flair of AC due to that gas leakage is happened.
I contacted that person again(Mumtaz) that your person has done this mistake and now you need to fix this but that person started arguing with me that you have done this purposely and calling me to get free gas for ac and all.
He said that I am thief and that he is not sitting to help customers but to Eran money and so on.

I would like to know how such people can do the service is this big brands like Haier. Such cheap and third grade people who do not have manners and just harrassing the customer by providing pathetic service so that he can earn again and again.
But this kind of service is very disgusting from Haier and I Haier to take some action against that man as he might be cheating and charging money from people.

Product "HAIER AC 1.5 T 3S HS18C NCS3B" of the company purchased from a retail shop as mentioned in the attached bill is not functioning properly. At the time of first installation, the outdoor unit was complaint and was replaced by 2 weeks time with delivery charges. Within one weeks usage, the cooling capacity of the AC went down. The retail shop was contacted and company customer service team solved the issue with service payment charges. Again with 1 month o[censored]se, same issue of low cooling capacity was found. The customer service team arrived on continues follow-up by 2 weeks time. This time they charged high amount for the service (but the gas was not refilled). Same issue is continuing from last few months. The AC is not providing proper cooling and the customer service team is not resolving the issue. Please sort the issue for proper functioning of the AC or else replace the product.

I had bought 1 Split Haier 1 Ton AC in May 2022, it is covered under guarantee till 2027, as it had a scheme at that time. My Split AC was not installed properly and I had already complained when it was being installed second time, I was told by your local outsourced installer that problem of dipping water will not occur. He told me that the person who had installed Split AC has fixed plate little down from the water outlet.
He had put mseal at joint but water in pipe pulled the mseal so it has started leaking.
Till it is not installed properly, it will reoccur. Dripping has damaged the wall and show pieces kept. I should ask you for the damage of paint and my belongings, on the top you are asking for visiting charges, when it is not installed properly why I should be asked for visiting charges.

I cannot believe that Haier is number one. I had complained many times about split AC but the outsourced mechanics could not install my Split AC properly. Every time the technician comes, they ask for visiting charges. The technician came and asked me for the problem i am facing, i told him about water is leaking from split AC, he told me to run on Dry mode. I told him that there is problem of installation, but he did not listen to me and asked for money for visiting. I said, the company has advertised about comprehensive guarantee for 5 years, i also said that you have not even installed it properly, so it is fault of company. He warned me if i do not pay money then Guarantee will be seized & we will blacklist you. I will strongly suggest everyone to not buy any of Haier product, even they give you life time warrantee.

Dear Sir,

PFA file for your reference as the led was bought on January-2023 and there was a problem with the led when the technician visited and found a motherboard problem after some time he changed the motherboard but after changing the part the led is not working properly the tv channel is jumping and while putting on the led we have to reset the tv first then led starts this problem came after the motherboard replacement now customer is frustrated and asking for replacement. Please give some permanent solution.

Customer Name:-Niraj Gunjal

Model- LE43K6600UGA

DOP-15/01/2023

Complaint No-TH[protected]

Problem:-Screen Problem/Channel Jumping & Reset Problem

We have purchased new tv ...they have changed the parts.
Still its not working.
From haier company we are not getting any response.
I want replacement of tv .plz help me.
Mb nos - [protected]
Niraj Gunjal

Painfully I am submitting my complaint as under -

I have purchased 1.5 T Split AC of Haier make in 05.03.2022. Now on 21.06.2023 I have registered a Service request AH[protected] for non-cooling of my AC. I am currently residing in Ahmedabad. After registration of SR, your technician named Luvkush from M/s. Premium Service, Ahmedabad your authorised service partnet visited my house on 22.06.2023 for attending service. After an hour of inspection he stated that there is some problem in PCB of outdoor unit and this will need to be replaced. He said that this is not covered under warranty. But when I took him in conference call with my dealer Kumar Electronics, Guna, he agrees that the part is covered under warranty. Then without giving me any information he opened all the wiring and took away the PCB of the outdoor unit without giving me any receipt. When I asked him and the owner of M/s. Premium service, Mr Yadav, they said that the same will be replaced tomorrow dated 23.06.2023.

On 23.06.2023, I received a call from Mr. Lavkush of M/s. Premium Service that PCB will not be covered under warranty and start asking me Rs. 12000. He poured all the blame on me, whereas he is responsible for PCB damage. When I said that I will complain he started mis-bhaving and said that nothing will happen even after the complaint. He also used foul language and threatened me. I didn't expect this type of poor customer care from a company like Haier.

After this incident I am repenting my decision for choosing Haier over other reputed brands. The complaint is not closed yet. Now on dated 07.07.2023, i received a message from Haier that your request is resolved.

Have purchased Split AC. The unit has worked only on the installation date. Next day, AC is not working. We raised the complaint on and the technicians came on next day night and did not find the cause. They leave saying that it is night and assured that they would come on next day morning 10 am. We trusted thenm. But they did not turn up. Again, when we called that technician, he told that again you need to register through customer support. We did it again and the technicians came and found that the compressor is having some manufacturing defect. It has to be replaced and it will take 2 to 4 days since we do not have stock at warehouse.

Really we are frustrating that there is no stock available in Metro city and they are taking too long to process it.

We need to escalate it. SInce it is almost 14 days that we had purchased. But still we are not getting the ac installed in this hot weather

I had bought a fridge from Haier about 5-6 years ago. From the start I have faced this issue that the freezer doesn't work. If the temperature is set to 20 then it will reach it but if you open it once then it drops down and doesn't go back to 20. They always send some one to check it. The person comes check and would either say that there is a gas leakage or that there is nothing wrong. One time they sent someone who left a device it the freezer and stated that he will return in 2 days for it, but didn't come for almost a week. I have spent more on trying to get the fridge fixed than the actual cost of it. This has been an ongoing issue and they never fix the problem. Recently someone came who clicked a few picture and said that they will replace the product. They would say it has been fixed but after 2 days t will stop working again. Now whenever we raise a complaint they don't respond or do anything.

My Haier Air conditioner is not working. I had raised service request on 5th June 2023. I got a call from Haier service center (Puri, odisha) and assured to do the service within 24 hrs. But they kept delaying it and eventually stopped answering my calls. They cancelled service request without my knowledge.
I raised another service request on 8th June. They again cancelled it without my knowledge.

Sir mene new freezer purchase kiya tha but 1month nahi hue or cooling problem aa rai hau usme 2bar Haier service centre m v complain kiya but kuch result nahi mila or unka bolna hai ye issue hamara nahi hai m please help .

My product SPLIT AC HAIER AC is under AMC HAIER AMC NO CH[protected] Dated 11.02.2023 We require our HAIER AC to be attended immediately please

Complaint number: HI[protected]
New refrigerator issue 1st they have gas filled and now within month pcb problem. We need replacement or else will go to consumer forum.

I have purchased Frost Self-Clean 2023 Split Inverter Ac through on-line 30 APRIL 2023 & installation scheduled on 7 May 2023. Mechanic visited in the morning as per schedule. I was shocked when I saw the Behaviour of Mechanic is very rude & illiterate

He supposed to make fool customer & he think that customer doesn't aware about product, service& installation information.

First of fall he doesn't have a drill machine, vacuum cleaner & when I asked how to hole in wall he told m that hole in wall through hammer. I shocked how he is was professional

Then he explained me about other charges

Copper charges Rs 320/- per foot ( approx 24 foot) with unnecessary extension of wire by round movement & i Urgent them to take them straight but refuse.

Stand charges ₹850

Stand installation charges Rs 250

He also carry child labour & demand for his labour charges .

I have provided new copper wire, Stand but he refused them for installation & demand m huge total for above, why is it so??

Please explain m is it compulsory for customer to pay heafty charges (appx.Rs 10000)

Where is mentioned that in installation process mechanic have to use his material with high price

This is the clear violation of customer right i.e we called them monopoly.

Is it company policy to hire child labour for installation process??

If there is any mishappening with child who will be responsible??

Kindly resolve it in priority basis

I have purchased Frost Self-Clean 2023 Split Inverter Ac through on-line 30 April 2023 & installation scheduled on 7 May 2023. Mechanic visited in the morning as per schedule. I was shocked when I saw the Behaviour of Mechanic is very rude & illiterate

He supposed to make fool customer & he think that customer doesn't aware about product, service& installation information.


First of fall he doesn't have a drill machine, vacuum cleaner & when I asked how to hole in wall he told m that hole in wall through hammer. I shocked how he is was professional

Then he explained me about other charges

Copper charges Rs 320/- per foot ( approx 24 foot) with unnecessary extension of wire by round movement & i Urgent them to take them straight but refuse.

Stand charges ₹850
Stand installation charges Rs 250

He also carry child labour & demand for his labour charges .

I have provided new copper wire, Stand but he refused them for installation & demand m huge total for above, why is it so??

Please explain m is it compulsory for customer to pay heafty charges (appx.Rs 16000)

Where is mentioned that in installation process mechanic have to use his material with high price

This is the clear violation of customer right i.e we called them monopoly.

Is it company policy to hire child labour for installation process??

If there is any mishappening with child who will be responsible??

Please look into matter & resolve it

Out haeir AC of 10 years had problems cooling had gas leak.Same was booked and register with SS services Alibaug via HAeir service site for repairing Sr no.HI[protected].
Technician came after repeatated calling and incurred a bill of 4300 of maintenance and gas refilling giving 3 months guarantee.
After 7 days the problem of not cooling started again, after unlimited calls and irresponsible behavior of Some MR Amit singh, a new technician was sent who again came with a solution and offering to help with Rs5000, no guarantee and new issue.What kind of people are employed no one knows any work.
I want my money back.This is serious, these people are here to just to loot people.

Reshmi Nair, karjat

Its been 18 days since my fridge stopped working. We contacted the haier customer care. A technician came, took the photo of the invoice and never came back. We called again. Another technician came and went back saying we need to wait 3 to 4 days. He never came back too. We called again and one more different technician came. He charged rs2600 and "repaired" the fridge and went back. Turns out the fridge still did not work. We called again and the same thing was repeated. We were asked to wait for 3 to 4 days again. Everytime we call haier fails to provide any service and only ask us to wait. No technician could repair it and they dont even come back as said. We have suffered lots and lots of food wastage in this hot summer. I just want my fridge repaired now. I am so done with their service.