Havells India Complaints & Reviews

Good evening,
Myself Kumaravelu A residing at Sholinghur Ranipet Dist. Tamilnadu. Actually, I bought ( LLOYD AIR CONDITIONER Split AC 1.5 TON 3 STAR - LS18B32MX1) from SRI KUMARAN ELECTRONICS Sholinghur on[protected]. However, it has been one and a half years to today's date. Today[protected] I made a call to the Havells customer care and I have said the issue regarding the A/C. They also cooperated well and booked a complaint on my issue. But here the problem is today evening a technician came to see the issue. I would not say him as a technician itself as he was a small boy around '20'. He just visited and did not do anything.

My complaint was regarding the cooling problem in A/C but he doesn't know how to modify or overcome the issue and he is saying that he will be removing the indoor A/C fully and taking it to his place where the office is there and "he was replying that he should do the casting, dust cleaning and other stuff" is this the way how you appoint the technician and how dare he can behave with the customer like this? Similarly, how come the customer can believe or what is the guarantee of giving the A/C to those small boys?

Those boys made a bill around,
1) For normal service visit - Rs:400
2) General service is Rs:1500 (but the A/C will not work effectively)
3) Doing the full Service and solving the issue is around Rs: 3200 (but here they will remove all A/C spare parts, do some welding and clean the inside fan, etc. Since it is a new A/C I don't find any of the major problems in it. They are involving as many conditions as they wish.)

All the above fee payment details are said by that manager and those small boys who came don't know anything about what to do.

All these are taught by their office manager to these small boys. It's like a scam. But those guys did not do anything for a normal visit. They took the service charge around Rs: 400 and I have also paid them unwantedly. Though my house is near to their office, if I go by bus also that amount will not take it.

The SMS which I have received from the Havells as a technician will be visiting from this office Global cooling solutions Arakkonam. And this office manager is very very very very irresponsible, careless and not taking the calls also. I tried to contact him around 10 times but they were also not picking up the calls.I Am really frustrated and angry with this manager and he is arguing too much with the customer.

I would like to register a complaint on this office manager also of Global cooling solutions Arakkonam.Kindly warn him or else I may make a severe complaint to Havells company which will affect.

I Am giving my contact details and other relevant details below:

Personal Details:
Name: Kumaravelu A
Registered Mobile No.: [protected]
Email: gopinath.[protected]@gmail.com

Product Details:
Date of Purchase:[protected]
Name of the product: LLOYD AIR CONDITIONER
Product Sub - Catogory: SPLIT 0.8-2.0 T FIX 3S R-32
Description: Split AC 1.5 TON 3 STAR - LS18B32MX1
Purchase from: SRI KUMARAN ELECTRONICS
Registered Mobile No.: [protected]

Technician Details:
Manager Name: Khan (Kindly contact this fellow manager and warn him if you are not going to do this then I may raise a complaint to havells company for sure.)
Manager Mobile No: [protected] (Kindly contact this fellow manager and warn him if you are not going to do this then I may raise a complaint to have the company sure.)

Technician Name: Mari
Technician Mobile No: [protected]

So finally I would like to make a point that this service was the worst one I had ever seen in my lifetime. Very sad to see this kind of behavior and I got really disappointed. I believe that you will warn that manager as soon as you see this mail.

Waiting for your positive response...

I have booked an service for Bengo food processor, the service person -ashok naik visited the site and checked the issue, later told the Jar is creating a issue and need to take it to office for repairing, i also handed over the jar to him. he asked me the verification code (not the satisfactory code) to acknowledge the issue and take the jar with him. after giving the verification he promise to return in 2-3 days - am waiting since week to get an update and jar, but no updates and he is also not picking up the calls.

i tried to reach customer care - they checked my history and told that your service request got cancelled. they raised it again - this time ticket assigned to some other engineer - again i have to tell the story to him.

cromo sold this product to me by telling lot of promises and features of the product. but i see the product is very pathetic and service persons are behaving unprofessional way.

Havells exhaust fan 150 mm not functioning properly. please lock complaint and do needful effort as soon as possible.

I would like to draw your kind attention to an issue I am facing after purchasing your product CRABTREE MCB Distribution Board attached details of MCB from your dealer in Karunagappally "Luminous Electricals".
Since Feb 12th 2021 I made my complaint about MCB in which 2 of the switch was damaged or not working, subsequently, 1 switch was changed after a couple of months and the technician who came to replace told us he has only as of now and second he will replace by a week or 10-day max upon his next visit to Karunagappally, thereafter till this day no response and no one answer the call and now the situation is the 3rd one is also damaged.
I am not in India and its a really hard time for my family back home to contact Havells and sort out the issue. Meanwhile, we got the contact# of a manager named Ajay Kumar. When we discussed it with him he kept blaming us as we didn't complain which is totally unacceptable. when i was in India i called many times Mr. Shajahan also was in a managerial position and he also assured it will be solved. The excuse was that because of Covid 19 there are no shipments coming so once he receives switches he will replace it.
No, we keep on chasing Havells people, at last, I got the contact # of another manager named Aslam and when I talked to him his version was that the Guarantee period is finished, My question is is that my mistake ???
It's from the Havells team who fooled us all this long time making an excuse of Covid 19.
Is this the way Havells treats their customers? Or it was my wrong decision to choose Havells, it's some unprofessional people in our institution who don't know the definition of customer service.
Hope if there are some professional people in Havells I will at least get a response.

Working issue

I purchased a Havells ceiling fan but the speed of the fan is very low compared to other fans in my home when it is kept in speed 4 or 3 but in speed 5 the speed is very very high.
What kind of service is this?
If I can't adjust the speed then what's the use????

I purchased an AC on 22nd March 2022 (all info is already registered with the app). On the 14th of May, 2022, I registered my complaint as my AC stopped cooling (service req no: "[protected]"). The task was assigned to Hiz electronics, Lucknow.

There were two technicians visited my residence; the first technician said "there is leakage in Union and from there all gas has leaked, I have no gas with me the other person will come and solve this problem.

The next technician came the next day and tried to fill the gas but his tools were defunct. He said he would visit later with new tools. After a long wait and repeated following up with customer care he finally came on Monday, 16th May 2022, and filled the gas. While checking he said, "there is a leakage in Union and a new technician will come to fix this. My job is over, and was only assigned to fill the gas". He went off and amusingly (service req no: "[protected]") closed without my consent.

Again I raised a new request on 17th May 2022 (service req no: "[protected]") but since then no one called me or visited me to fix the issue. I called Hiz Electronics' local customer support for an update, his response was that - Technician will visit you only when he is free.

So for the last 5 days, I am without AC in this scorching heat. I have asked your customer support to replace the AC if there is a fault in the machine, he said only the dealer can raise a replacement request, a customer can't. I visited the dealer shop he said he can not do anything, and asked me to approach Havells directly.

@20 May, 2022 Update: Nothing Happened till now

Alredy i had complained about my four pannel lights failure. Your company repaired insted of replacement but after approx month passed two lights got failed ignition. Kindly get these replaced

I have raised the complaint by calling havells customer service on 9th May 2022 and today it is 18th May 2022 till now I have not got any call from service engineer to visit the site and address the complaint.

I did follow up call with customer support almost every day, they keep tells we are escalating to higher authority, but from higher authority also no call or support.

I never seen this much pathetic service support from any of the companies.

Appreciate your help to take the action ASAP

We were supplied with 2 split ACs in August 2021 by one of Havell's authorised dealers (Khushi Technologies of Bangalore). Both ACs stopped cooling shortly after installation. For several months, we coordinated with the dealer who would come, refill gas and attribute the problem to random issues (monkeys in the vicinity, outside units not bolted down etc.) We took each advice and implemented. In the process, we created concrete platforms for outside units, fabricated protective casing for the outside units and all exposed parts. The problems continued and at this time the dealer stopped responding to our calls. Mr. Vijay, the MD of Khushi Technologies too has stopped answering our calls.
We contacted Havells. After their technician assessed the situation, he told us that the ACs delivered were defective since there were old oil leakages inside the units.
Since then both the dealer and Havells service team has been unresponsive. We raise complaints and escalations through official channels, that Havells team cancels without our authorisation or any intimation to us. Mr. Vignesh (Dep. Manager) refuses to listen to us or talk on the phone. He doesnt respond to text messages or answers his phone. Ms. Ramya once called and told us the units will be replaced, but now has stopped responding to our calls.
When I asked Mr. Vignesh for contact details of his superior (Mr. Bipin Shetty or Mr. Subramaniam) to escalate the case to, he refused to share the details with us.
At the time of checking the ACs, the Havells technician had removed both units from the walls and placed them on the floor. They remain in the same position for months now. (Photos attached)
Both units are within warranty but our only option now is to scrap them and write them off, and buy new ACs of another company.
Dismal experience from Havells and it's dealer Khushi Technologies. Their fancy customer service app or e-waste program are of no use if their back-end is broken and their employees have no regard for the money paid by their customers. Strongly recommend not to buy anything from Havells.

Respected Sir/Madam,

I was purchased a Llyod window ac 1 ton through amazon for 8 inches x 10 inches Room first floor on 11/04/2022. The window ac is not proper cooling. I was two complaint registered on Llyod customer care. Mr. Asif (Engineer) was came on first complaint. He told me, stop ceiling fan then used window ac. The ceiling fan stopped and switch on window ac continuous on16 degree temperature 8-10 hours. But window ac is not provide colling.

2) Then I was registered second complaint on Llyod Customer on 16 may 2022. Then Mr. Asif (engineer) call me on mobile for second complaint. He said me your ac is good and i am cancel the complaint. I am requesting to Mr. Asif (Engineer) please check ac proper, If you are not resolved my problem then forward to any senior engineer. But Mr. Asif misbehave with me and threat me. i will not fix your problem. Do whatever you want.
I am request to you please take legal action on Mr. Asif (Engineer) and please replace my unit.

Please find the attachment window ac invoice.

First Complaint No. [protected]
Current and Second Complaint No. [protected]

Mr. Asif (Service Engineer) Mobile No.: [protected]

Thanks & Regards,

Rinku Sharma
[protected]

Dear Sir
I’m Dr Dinesh. My lloyd AC has not been working properly for so many months and at last when the summer is heavy I made a complaint on April 22, 2022 with the Ticket Number [protected]*, but it has not been taken seriously. I made the complaint again and again and then a service personal came and found that the gas valve is leaking and therefore it’s to be changed. Then they said they would come after two days. But they didn’t come. I have called them up a number of times but there’s no proper response and they didn’t come. it’s almost three weeks now after the inspection
Yours sincerely
Dr Dinesh

In 2018 I purchased 4 havells ceiling fan and out of 4, 3 are running very slow.
Contact No: [protected], Mangalore

Hello Sir/Mam,

Everytime I raise a service request, the service provider close that complaint from their end without addressing the issue, without contacting or visiting us.

First of all, the product stopped working within one month of purchase, which is very strange and disturbing for us, and second thing is that the service is not being provided to us.

I also have a query regarding the havells policy in the scenario where the product cannot be repaired or is causing the same problem after being repaired by the technician. Does havells provide replacement of the product if it cannot be repaired ?

Because why the customer should suffer when he has paid in full and still received the damaged product. I want to know the conditions required for replacement of the product.

I have purchased the Havells Brush Straightener in April 2022, but I received the defective piece and its giving a shock while using it. It is dangerous for life while using it. I have raised a request to havells customer services twice but did not received any satisfactory answer from them. Below are the some details related to complaint and product:
Product Serial Number: EQHKDKF01296
Item Code: GHPHHKAQBK00
Complaint...

Swiches and regulators are not working

We have purchased around 10-15 ceiling fans but one out of them was not working properly after the installation. The main issue is its slow speed. I would like to register my complaint and request for its repair as soon as possible.

I had purchased Havells lyyod 1 Ton split AC machine SL. No- (8JIGO3U05297-I ) dated on 02-April-2022 from MULTITECH shop (Vill + P.O- Bhandehati, Dist –Hooghly, P.S – Dhaniakhali, W.B 712302) . I am surprised to see that day after installation the outdoor unit was not working. Then I contact to the delear instantly and also call repeated times, then after two weeks later he just taken away the outdoor unit but till now it’s not resoved.

I am extremely disappointed with the service of Havells and also The Dealer (Named Souvik Pal( Mob - + 91 [protected] ) . Now my humble request to you kindly look into the matter on urgent basis and replace or rectify my defective AC Outdoor unit at earliest .

Thanks & Best Regard

Gurudas Chatterjee

Mob - + 91 [protected]

Dhaniakhali, Hooghly

W.B – 712302 .

I purchased nose and ear trimer

My product invoice of order SOA[protected] is not working
As I purchased from bhuj croma store on 11.03.2022. So can you solve the problem at the earliest.

Dear Sir/Madam,

I had purchased Havells Cresent 250mm Personal Fan Model No- (B00B4BBC3V8) dated on 12-July-2021. I am surprised to see that very short period Coil of the Fan burn out total 04 times.

I am extremely disappointed with the performance of Havells product.

My humble request to you kindly look into the matter on urgent basis and replace my defective fan on top priority. I had faced a big problem with in short period of time.

I don't expect from Havells such type of poor performance of product and their services.

Regards
Amrik Saini
[protected]