Havells India Complaints & Reviews

[protected]
Dear Sir,
Now, how long we have to wait for repair of our SOLAR WATER HEATER (300 Litres capacity)?
Today its 81 days over, nearly three months over and we are still waiting for repair.

(1)
I made a service request on[protected] for SOLAR WATER HEATER (300 Liters capacity) Breakdown, and get a following SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref no [protected] has been assigned to Chandan Singh his mob no[protected]. He will fix appointment before visiting - Havells
After three days, I received a call from service personal, he told me that I am not dealing with this, hence he will forward you complaint to near by your area. And then after no one come to us for repair.

(2)
After waiting for a month, again I call to service centre on[protected], he told me that your service request is cancelled due to “NON HAVELLS PRODUCT” WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told that again registering request and we received SMS –re and we received SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref No [protected] has been assigned to Chandan Singh his mob no[protected]. He will fix appointment before visiting – Havells

(3)
After 6 days waiting No one came for repair, again[protected], I called to service centre, he told me that your request is already cancelled by the service centre. WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told me that he again open same request and we got SMS –
“Dear Mrs. Usha nanubhai Khambhayata we regret for the inconvenience caused Your Service request [protected] has been escalated to concerned executive.. – Havells”
After one week one person came and just watch our the problem and gone away. Nothing did anything.

(4)
After 25 days on[protected], I called to service centre, he told me that your request is already cancelled by the service centre.
WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told me that he again registering new service request and we got SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref no [protected] has been assigned to SACHIN KUMAR his mob No.[protected]. He will fix appointment before visiting - Havells

After one week one person came and do some repair work. But this is matter of sorrow that he did not completed his work and he did major damage to the SOLAR WATER HEATER. He is totally unprofessional service man. He don’t know how to handle the unit and damage the unit. Now we are in trouble. Your engineer did work like a street plumber work.

Our choice to purchase a Havells product is totally wrong choice. we're crying holding our heads.

(5)
Again on[protected], I called to service centre, he told me that your request is already cancelled by the service centre.
WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told me that he again registering new service request and we got SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref no [protected] has been assigned to SACHIN KUMAR his mob no[protected]. He will fix appointment before visiting - Havells

How many times HAVELLS service centre can cancel our request without service???????
This is how Havells is malaise and jittery the people.

My husband is a Senior Citizen, aged 65. Need warm water daily. That’s why we installed a SOLAR WATER HEATER. I am really frustrated.

I am getting disappointed.

Is there anyone, who can help us?

Regards,

Mrs. USHA Nanubhai Khambhayata
C-51/B, Rajpur Khurd Extension,
New Delhi-110068
Email- [protected]@hotmail.com

There is a lot of noise in the cooler.Cooler is not cooling.

Purchased dust free but it is false statement made by company itself .. because I saw the catalogue of the same and ordered at a time 7 fans for my new house... pity on me that I was fooled very much.. if you really care the customer needs please don't make false statements. We have heath issues in home of astama.. so I opted this .. but no use ..once we start the fan sneezing has became a routine..
I wonder after charging for dust proof fans why should I suffer and take a pain of climbing for cleaning those so called dust proof fans..😥😥😭

On september 2021 we had purchase 9 remote ceiling fan of havells... one of them stopped working completely and eight of them work randomly, I have made countless complaints, and the technician visits and says that we have to replace bearing of fan and etc etc... Fan is in warranty... But he never respond againg after one visit.. We had made a several compalint on toll free num...but complaint has been not resolved by any local service center...his name is Narayn mishra... And they also not responding about the phone calls... My complaint number is""[protected]"" is scheduled at ""[protected]:40"". Till today no one visited at my house...
My humbe request to you kindly please resolve this issue as much soon as possible...

Hi, i have purchased LLYOD 1.5 ton AC on 12/06 from sathya agencies vadapalni, chennai. on 14/06 it got installed, but after installation the technician came to know there in display issue, h swing is not working, timer is not working. and he told me to raise a service complain, by mistake i have raised 2 complaints and here is funniest part.

these people cancelled both the request, without inquiring anything, and ideally 1 request should be cancel.

again 1 more request is raised by dealer on 15th, ref [protected].

but no update on this, when i called to customer care, and spoke to executive Mohini and sourabh, they not gave any update and when i told i want to speak to your supervisor, they just disconnect the call or put on hold.

Dear havells, this was my first mistake to trust your brand, please take your AC back. if you are unable to give any service for the product which is just delivered, i cant expect what kind of service u will give in future. Totally waste.

Dear Sir/Ma'am,

We have purchased electric appliances for house on 05.01.2022 from Havells exclusive outlet, Jaipur.

After installing them at site, it was found that below mentioned items were not working:-

1. Item Name:- LED Lighting Fixture
Model:- R36MBB
Item Code:- LHEXACP7IN1W036
Item Description:- LED Pride Plus Curve Batten 36 W 6500 K
Light Color:- White

2. Item Name:- LED Downlighter
Item Code:- LHEEBPP5IN1W005
Item Description:- LED Light Lumeno 5 W Round 3000 K
Light Color:- Warm White

For above 2 items, we have lodged complaints 3 times but regret to state that till date didn't receive any response from Havells.

Is this the service provided by a brand ???

Kindly check lodged complaints against registered phone no. [protected].

Every time we receive reference number against lodged complaint but not a single representative visits till date, really unsatisfied with the service.

Waiting for a positive response

Regards

We have purchased a Remote Wall mount fan but it stopped working in 1 week of purchase. informed to customer care service, but after repeated follow-up also i am not getting any help its been 2 month of my complaint. please help with this. registered number - [protected]
Date of Purchase[protected]
Date of complaint[protected]

Gyeser not switching on

My havells accelero wall fan swing system not working

I am using 1.5ton lloyd ac and it is 8n wareenty period. On 17th of may i made complain that ac is not working. ( Comp no - [protected]) . Upto 29th may nobody has visited my home and on 30th may they cancel my complain and lodge new complain on 30th may without my concern . Complain number of 30th may complain is -
[protected].
Inspite of sending too many mails, doing too many phone calls on daily base to local service provider and to customer care no body yet visited my home.
Pathetic service provide by mr.amit bhatt owner of care services lockal service centre.

Kindly do the needful as soon as possible otherwise i need to lodge complain in consumer court.

I have purchased your product but within 6 months we have face issues.

We are unable to start Geyser. Pls help and arrange service provider details.

Regards,
Madan Gavane
Mob. No. [protected]
Address: H. No. 92, Tofkhana Bazar, Cantonment area, chawani, Aurangabad, Maharashtra. 431001

Not working since one week. Purchased two weeks ago.

Good evening,
Myself Kumaravelu A residing at Sholinghur Ranipet Dist. Tamilnadu. Actually, I bought ( LLOYD AIR CONDITIONER Split AC 1.5 TON 3 STAR - LS18B32MX1) from SRI KUMARAN ELECTRONICS Sholinghur on[protected]. However, it has been one and a half years to today's date. Today[protected] I made a call to the Havells customer care and I have said the issue regarding the A/C. They also cooperated well and booked a complaint on my issue. But here the problem is today evening a technician came to see the issue. I would not say him as a technician itself as he was a small boy around '20'. He just visited and did not do anything.

My complaint was regarding the cooling problem in A/C but he doesn't know how to modify or overcome the issue and he is saying that he will be removing the indoor A/C fully and taking it to his place where the office is there and "he was replying that he should do the casting, dust cleaning and other stuff" is this the way how you appoint the technician and how dare he can behave with the customer like this? Similarly, how come the customer can believe or what is the guarantee of giving the A/C to those small boys?

Those boys made a bill around,
1) For normal service visit - Rs:400
2) General service is Rs:1500 (but the A/C will not work effectively)
3) Doing the full Service and solving the issue is around Rs: 3200 (but here they will remove all A/C spare parts, do some welding and clean the inside fan, etc. Since it is a new A/C I don't find any of the major problems in it. They are involving as many conditions as they wish.)

All the above fee payment details are said by that manager and those small boys who came don't know anything about what to do.

All these are taught by their office manager to these small boys. It's like a scam. But those guys did not do anything for a normal visit. They took the service charge around Rs: 400 and I have also paid them unwantedly. Though my house is near to their office, if I go by bus also that amount will not take it.

The SMS which I have received from the Havells as a technician will be visiting from this office Global cooling solutions Arakkonam. And this office manager is very very very very irresponsible, careless and not taking the calls also. I tried to contact him around 10 times but they were also not picking up the calls.I Am really frustrated and angry with this manager and he is arguing too much with the customer.

I would like to register a complaint on this office manager also of Global cooling solutions Arakkonam.Kindly warn him or else I may make a severe complaint to Havells company which will affect.

I Am giving my contact details and other relevant details below:

Personal Details:
Name: Kumaravelu A
Registered Mobile No.: [protected]
Email: gopinath.[protected]@gmail.com

Product Details:
Date of Purchase:[protected]
Name of the product: LLOYD AIR CONDITIONER
Product Sub - Catogory: SPLIT 0.8-2.0 T FIX 3S R-32
Description: Split AC 1.5 TON 3 STAR - LS18B32MX1
Purchase from: SRI KUMARAN ELECTRONICS
Registered Mobile No.: [protected]

Technician Details:
Manager Name: Khan (Kindly contact this fellow manager and warn him if you are not going to do this then I may raise a complaint to havells company for sure.)
Manager Mobile No: [protected] (Kindly contact this fellow manager and warn him if you are not going to do this then I may raise a complaint to have the company sure.)

Technician Name: Mari
Technician Mobile No: [protected]

So finally I would like to make a point that this service was the worst one I had ever seen in my lifetime. Very sad to see this kind of behavior and I got really disappointed. I believe that you will warn that manager as soon as you see this mail.

Waiting for your positive response...

I have booked an service for Bengo food processor, the service person -ashok naik visited the site and checked the issue, later told the Jar is creating a issue and need to take it to office for repairing, i also handed over the jar to him. he asked me the verification code (not the satisfactory code) to acknowledge the issue and take the jar with him. after giving the verification he promise to return in 2-3 days - am waiting since week to get an update and jar, but no updates and he is also not picking up the calls.

i tried to reach customer care - they checked my history and told that your service request got cancelled. they raised it again - this time ticket assigned to some other engineer - again i have to tell the story to him.

cromo sold this product to me by telling lot of promises and features of the product. but i see the product is very pathetic and service persons are behaving unprofessional way.

Havells exhaust fan 150 mm not functioning properly. please lock complaint and do needful effort as soon as possible.

I would like to draw your kind attention to an issue I am facing after purchasing your product CRABTREE MCB Distribution Board attached details of MCB from your dealer in Karunagappally "Luminous Electricals".
Since Feb 12th 2021 I made my complaint about MCB in which 2 of the switch was damaged or not working, subsequently, 1 switch was changed after a couple of months and the technician who came to replace told us he has only as of now and second he will replace by a week or 10-day max upon his next visit to Karunagappally, thereafter till this day no response and no one answer the call and now the situation is the 3rd one is also damaged.
I am not in India and its a really hard time for my family back home to contact Havells and sort out the issue. Meanwhile, we got the contact# of a manager named Ajay Kumar. When we discussed it with him he kept blaming us as we didn't complain which is totally unacceptable. when i was in India i called many times Mr. Shajahan also was in a managerial position and he also assured it will be solved. The excuse was that because of Covid 19 there are no shipments coming so once he receives switches he will replace it.
No, we keep on chasing Havells people, at last, I got the contact # of another manager named Aslam and when I talked to him his version was that the Guarantee period is finished, My question is is that my mistake ???
It's from the Havells team who fooled us all this long time making an excuse of Covid 19.
Is this the way Havells treats their customers? Or it was my wrong decision to choose Havells, it's some unprofessional people in our institution who don't know the definition of customer service.
Hope if there are some professional people in Havells I will at least get a response.

Working issue

I purchased a Havells ceiling fan but the speed of the fan is very low compared to other fans in my home when it is kept in speed 4 or 3 but in speed 5 the speed is very very high.
What kind of service is this?
If I can't adjust the speed then what's the use????

I purchased an AC on 22nd March 2022 (all info is already registered with the app). On the 14th of May, 2022, I registered my complaint as my AC stopped cooling (service req no: "[protected]"). The task was assigned to Hiz electronics, Lucknow.

There were two technicians visited my residence; the first technician said "there is leakage in Union and from there all gas has leaked, I have no gas with me the other person will come and solve this problem.

The next technician came the next day and tried to fill the gas but his tools were defunct. He said he would visit later with new tools. After a long wait and repeated following up with customer care he finally came on Monday, 16th May 2022, and filled the gas. While checking he said, "there is a leakage in Union and a new technician will come to fix this. My job is over, and was only assigned to fill the gas". He went off and amusingly (service req no: "[protected]") closed without my consent.

Again I raised a new request on 17th May 2022 (service req no: "[protected]") but since then no one called me or visited me to fix the issue. I called Hiz Electronics' local customer support for an update, his response was that - Technician will visit you only when he is free.

So for the last 5 days, I am without AC in this scorching heat. I have asked your customer support to replace the AC if there is a fault in the machine, he said only the dealer can raise a replacement request, a customer can't. I visited the dealer shop he said he can not do anything, and asked me to approach Havells directly.

@20 May, 2022 Update: Nothing Happened till now

Alredy i had complained about my four pannel lights failure. Your company repaired insted of replacement but after approx month passed two lights got failed ignition. Kindly get these replaced