HDFC Bank Bank Ltd — Charging programme management fees

This hundred percent correct that HDFC is cheating to all customer by forcibly implementing program management fees. I object on this and my complaint already sent to bank on 31st and 1st April'16.
- Tapas Sengupta ID 40381072

Dear Customer,

Please mail us at [protected]@hdfcbank.com from your registered email id along with your customer id, contact details and ref id - TTU[protected]. I will take up the matter on top priority with team concerned and get back to you.


-Bejoy
HDFC Bank Customer Assistance

Yes. We need to write on their Facebook page too. This is cheating by the bank

yes we have to take up this matter on all forms i.e. with bank and Social Media this is clear cut loot and cheating by bank generally preferred customers have min. 5-7 account with bank so even after having a huge balance in the bank they will be charged 475/- per account means average collection of bank will be 2500/- per customer It shows how they Increase their profits by cheating and looting customers

Hi I just received my statement and there has been a fee levied in it.

ProgramMangement fee!

When Program Management have I subscribed too.

I guess its time to shift my funds back here or switch to other bank.

Its shocking even if its small amount a fee being levied for no such service asked

I too feel this is outrageous. The bank should please refund all these charges.
Kishor Gidwani

Dear Tapas,

We have taken note of your feedback and will revert to you on your email ID within 3 working days. We request your patience in the interim.

-Anay
Customer Care Assistance.

HDFC bank is cheating customers. Without giving notice they have charged programme management fees. Today I wentr to the bank to find out what it is, they were not able to say. They say they have to find out. Already Government is charging too much as tax and now bank is charging.

Same here the bank is degrading its services, there is no value for person who are holding account as classic customer from past 15 years.. Sad I will be forced to move to other bank who are offering better services.
Manpreet Singh Cust id 3355157

Please HDFC bank refund the money back. This is not right. I want to close my account if you want to deduct quarterly the programme management fee. You mean those who have been your customer for more than 15 years you should start charging them. I don't need any benefits from your bank.

Without intimation HDFC Bank has debited our 2 Preferred Accounts with Quarterly charge of Rs 100/per Quarter + Service Tax. Whether RBI has permitted such draconian charge to their Big preferred Customers? No satisfactory response id forthcoming from their Preferred Customer's Desk? Because we are Preferred customers. Bank want to Mich the Milk yielding cow & carry out their so called Best Technology Bank, which is now Customer unfriendly, egoistic, only marketing oriented Bank?

IS MD, Board & so called Corporate Governance believing Bank listening? Or now they want to treat Indians Preferred customers as a Dirt? Shall RBI & Consumer Courts Act in the consumer interest?

Dear Customer,

HDFC Premier Banking Programme is committed to provide quality experience to our customers. As a privileged customer, you are entitled to a host of exclusive privileges like discount on locker charges, preferential pricing on loans and cards, dedicated Relationship Manager, unlimited free usage of domestic ATMs and many others. Kindly provide us your account details or registered contact details so that we can reach out to you. Alternately you can write to us at [protected]@hdfcbank.com or contact your Relationship manager for any more information on the same.

-Anay
HDFC Bank Customer Assistance

All stereo Typed reples like an MBA Marketing without specific to the Point response:

Whether & Why not Customers were informed in Advance?

Whether RBI has permitted levying such charges?

Why you are shy of not giving Ombudsman name when requested several times?

When your Bank uses our funds at low cost interest, where is the need to charge preferred customers?

Don't forget Bank lends money on savers money & we as a customers can shift to other Banks.

HDFC Bank has forgotten ford service & every one in the chain markets their products say Insurance, pensions schemes but they forget & has forgotten the word service.

Remember in India everyone does not need Technical Solutions but a humane faced service whereas you are compelling Non IT savoy customers to compulsory use Technology based solutions.
Don't forget you exists because of Customers & their support

I agree we should migrate to other Banks that treat their customers better

HDFC had committed not to charge Preferred customers who maintains minimum balance in them .
In spite without notification you can not charge 400 + tax in a year. HDFC can not cheat to all customer by forcibly implementing this program management fees.
Please Refund our money else we will shift our account to other bank .
Do needful action as early as possible
Thanks