HDFC Bank Complaints & Reviews

I have received my HDFC credit card today and I called to customer care to confirm my offers valid on my new card. To my surprise I got feel totally cheated by HDFC bank. As per my first conversation with customer care, I come to know that there is no as such offers valid on my card which was told to me while booking this card.
While booking the credit card, sales person and even I got a call from sales deptt. confirming that there is 5% cashback offer valid for my new card. They told me that irrespective of online usage or physical dip usage, there will be a 5 % cashback valid on my card. Only thing is the transaction amount should not be less than 250/-.
So I would to raise this concern to you and want you to take strict action against them.
If you need more details, please feel free to contact me.
Thanks
Nitin Tandon

Hi,

I have a current account with the tilak nagar, new delhi branch of your bank for more than a year. I have an international business so i keep on getting wire transfers from us and canada. Usually the funds used to get transferred to my account the next day.

However for the last 4-5 times, there have been delays in the transfers. This time it's been heights that the money was sent from my us account on 13th april, however funds have still not been deposited to my account. Everytime i speak with my relationship manager (Mr. Arvind anand), i get a standard reply that it would be done today however that day still has n't come.

This is a pure harassment for a customer and such a big issue too. I hope you have a look into this and ensure things get better. This kind of approach leads to people choosing other banks, which i would also do surely. Intact i have already stopped keeping any funds in my account for quiet sometime now.

Will be looking forward for your support‎ on same.

Hi
I am Manisha and my card no is [protected]. This is 4 to 5 years old card that I blocked in the year 2012 and paid the left over balance. Then after my mobile no gt changed and I moved to an entirely new place. Last year suddenly my mom started receiving calls from collection dept. for the payment of dues. The calls were made like 6 to 7 times in whole day.My parents are heart patients and cannot stand the calls. Finally they forwarded my number to the agents. But they never called me, and kept harassing my parents. Finally I made a payment of Rs. 5000 on march 31st 2015 on getting confirmation from the agent that he wold send the transaction history of the card and also help me settle down the whole balance. However, that agent never happened o pick our calls once the payment was made. and everything just stopped. Tried calling the customer service, but those didnt had any info to help me. and now after 1 full year, my mom has started receiving calls from the agents again on a regular basis. This is becoming ridiculous now, seems whole bunch of thieves have been sitting there in the dept. If there is any query kindly get in touch with me on [protected] or email me on [protected]@gmail.com.
This is just to bring to your notice that there wont be any payment unless I receive the transaction history or else kindly stop harassing us else I will have to take serious actions against the organisation.

Respected sir / madam.

Am holding corporate salary account since 2004 with hdfc along with hdfc credit card, in late 2015 "sept to december" had done few transaction and requested telebanker to convert entire amount to 9 months emi, where later-on i was told that only partial amount was converted into emi, and i was under impression that my request has been full filled but that was not the case and was penalized with several charges of 24, 000 and all of sudden started getting calls from hdfc recovery agent and other collection team.

Had several round of discussion including service assurance team and priority address mr. Nitin pimplekar and others tried putting my concern but till date no luck.
I could able to restore the call recording actual request which was placed in september but hdfc doesn't have any system where i can upload those file.

Now the situation, hdfc has frozen my salary account, where have monthly emi payment scheduled for other vendors as well rd accounts etc.

This is really shocking and diss-appointing.

Dear HDFC team,

I have been using the HDFC credit card for close to 2 years now which I was forced to take while applying for a personal loan.

I was told there is not going to be any additional charges such as renewal or anything and its free as I'm a esteemed customer. (I didn't knew that :))

Anyway, the complaint is that I've been charged Rs.572.5 towards credit card renewal & Rs.319.26 as some Finance Charges for which your representative is not taking my request to waive off these charges.

I called the customer service to waive off the renewal fee & felt ill treated by the way my request was approached.

The representative was telling that I have already availed waive off of late payment only during Dec'15 & my request cannot be taken.

The fact though in Dec'15, I had received a waive off on the late fee which apparently was due to the famous floods of Chennai. (In my view, the late charges itself shouldn't have happened considering the calamity).

There is no reason why the representative had to point it out repeatedly and said he cannot consider my request to waive off the charges in-spite of me telling him that you are losing me. Seems retaining loyal customers is not part of your objective.

Would appreciate if my request is considered & the aforementioned charges are waived off & looking forward for better experience while speaking to your agents.

Call me only if you need more info. Guessing I've already detailed things enough.

Thanks!
Jayan B
+91-[protected]

Dear RBI,

This is with reference to my HDFC credit card (Card No. [protected]).

I e-mailed HDFC bank regarding my concern to divide my payments to equal monthly installments but I was told that this scheme was not available on my card and cannot be done. And for the past 2-3 months I am receiving penalty in my account. I requested them again to get these converted to EMIs as I do not have enough money to pay in a single go, else I would not have used credit card.

I was never informed that such a so called “scheme” was closed on my card.
I had earlier purchased an HTC phone from same card and same was paid in instalments. In fact many more transactions were made and never had any issues.

I am forwarding below string of e-mails for your reference. I have not received any response on my second e-mail to them.

Looking forward to your response on my complaint at earliest. My contact details are mentioned below.

Regards
John
Address Sec 28, H.no. 1814
Mobile number [protected]
Card No. [protected] HDFC
Mail Id: [protected]@prepsol.in

Kindly note that my name is ravin p. Oza. My credit card number as given on above.
I used credit card facility since 5 years long. I have hdfc youngster policy. My policy payment was through credit card from 02 years. But in december 2014 my last payment of rs. 2148/- was not done through card. But in the same month i refuge autopay facility through card. Then on 09/01/2015 i paid advance to direct hdfc sl youngstar super premium policy no. 15666627 through cheque no. 105559 of rs. 24000/- (12 months). You can check with your staff also. I hereby attached receipt no. A8846800 for this. Now your team force me to do payment to their credit card department also with same transaction. I gave my card payment already by alternate means. I confirm that card is still in my possession. Day by day yours amount occurs & now reaches 7268.94 inr including late fees, payment charges & etc...
So now card is suspended & invalid for use. I send credit card disputes form many times. But regret to inform you that in the absence of a desirable response regarding clear the payment for this credit card. Then amount of rs. 7530 as “hold fund” was direct debit from my account. Beside of this doing you deduct rs.940 also from my account without information. Pls credit my full payment against this soon.
Also you put my name in the list of defaulters. Why should i pay to both sides for same? I have neither authorized nor participated in this transaction. Please waive all the charges that you put on it. Otherwise i would take legal recourse action under applicable sections of the law to seek redress for dues outstanding on credit card account. Last time i send dispute form on sep-15. But there is no replay on it. I suffer from last 8-9 months on same issue. I gave my payment direct to consignee. Pls look into the matter soon & relief me as early as possible to active my card soon as i am your customer since long time. It is not acceptable from your side.
Yours sincerely,
Ravin p. Oza

Dear sir,

I am abhishek kumar emp. Code- 124742 and my pf a/c no. Mh/ban/ 0211273/000/0111357
Transfer d in my saving a/c in 16th jan.16. But according to bandra pf office my saving account
Number is wrong so your amount could not transfer d, then bandra pf office said me that your advance
Payment receipt form submitted in your company. I submitted advance payment receipt & cancel chque,
Xerox bank passbook jan.16 at hdfc life in patna office

But not revived advance payment receipt in pf bandra office till date.
So, i requested you please grant me submitted advance payment receipt.
Please reply.

Thanks & regards,
Abhishek kumar
Mob- [protected]
Patna.

Yesterday I have done online payment for B.E.D entrance but the transaction was not completed but the amount has been deducted in my hdfc savings account. Amount is Rs. 151.29/-(one hundred and fifty one),

So immediately i called to hdfc customers care services for 4 times but nobody giving proper response. My account number is [protected] and customer ID is 53324177 Ramagundam branch, karimnagar district.


My name is Mathews Nelson,

Credit protection charges (Insurance) is deducated from my personal loan disbursement for pl account no: 38589766 without any agreed terms.

It's very unfortunate that this happened, when i contacted the contact person namely devang thakkar from bund garden, pune branch. He said by mistake it was punched and will be refund back shortly but it's almost 12 days i have not received any refund. I hope this complaint will help me in getting my money back.


Yours sincerely,
Yogesh jadhav
[protected]

I have recently closed my hdfc credit card account - [protected] by paying entire due amount on the card on 10th of march.
In my latest cibil report, hdfc has updated status as "written-off" .
The status should not be "written off" when i paid the entire due amount which was pending on my card.I even got the noc for no dues from hdfc bank.
This mistake from hdfc needs to be corrected from hdfc side in my cibil report.

Regards
Sandeep
[protected]@gmail.com

Funds depostied for medical emergency are kept on hold inspite of talking to hdfc bank and hdfc credit customer care
Stating will do credit card payment in 2 days.
Tried reaching hdfc collections customer and tried calling 4 landline numbers given by both hdfc bank and credit card no boday picks the call and nobody responds
This is the worst service. I need the amount to be released on priority without any intimation and notification it is kept on hold

Sir i want to completely block the hdfc credit card..In blind way we are paying bills of the credit card, , , there are no monthly bills and statement on my email, , no supportive customer care executive team, , , as due to busy shedule we dont have time to look over it but when we think about it it always an unpleasent feeling like saahukaar of classic movies as we paid much more than we used and yet the due amount is there...I advice you all fellows to never and never think about hdfc credit cards...As they will tourture you a lot...They have whole torture package...So remain allert of hdfc matrix...Its not a nice feeling to own it...Kindly help me to how to block it .I will be very thankfull to you..Thanking you dr.Dhananjay pandey[protected]

My name is nita desai, i got a fake call from hdfc bank about redemption of credit card points, asked for all information, they said you will receive a message with a code kindly give the code, did not realize it is a fake call so i gave the number with was the otp, rs. 9880/- got debited from my account, the fraud transaction was made to buy a motorola phone from ecommerce portal.
I called in for help at hdfc asked them to cancel the transaction and deactivate my card, my card was deactivated and i was asked to fill a form and send it to their investigation team
After sending all details required, i get a stupid mail from hdfc investigation team saying that it was an authorized transaction and we will have to pay the bill for it.
I dint understand if consumer of credit card is saying it was a fraud transaction cancel everything, instead of canceling the transaction hdfc is encouraging the fraud thieves to do this with others
If they could contact the seller from the ecommerce portal n cancel the transaction the problem would have been solved there and there.
So now the thief has already received the motorola mobile phone and we a liable to pay for it.
This is not fair for a customer who is using hdfc services since a very long time.
Kindly help
Contact number - [protected]

I joined a company . As a joining formality the company has opened my salary account in hdfc bank, it was a salary account and i was told that i don't need to maintain any balance in this account ( it's a zero balance account).
Due to some reasons after 9 month i left that company . Also, i called hdfc customer care to close this account, and they said that, they we'll take follow
. Up on this. I got no any massage regarding this charge from two year ..He hide me from this, no one told me regarding this..Nor any massage
After two year i got massage (-6431.40)
I don't understand why this charge for a zero balance account?
My number is [protected]
From this num you got my bank a/c number

I had a call from a woman claiming to be HDFC credit card office, ([protected]). She claimed that she will redeem my reward points against my credit cards. She already had my full 16 digit credit card number, and asked for the expiration date and CVV. After a long argument, I revealed the details. She misused my card for the payment of Rs. 2500/- twice to pay online shopping with oxygen wallet and vodafone payment through mpesia. Please try to find the culprits. Thank you

1. Late fee was charged without any dues pending, i don't know why it happens.
2. When i had payed my all dues within the due date in fact had payed extra over my dues how did my account overdue.
3. My due date of first instalment was 05/02/2016, i payed it all on 28/01/2016.
4. My due date of second instalment was on 07/03/2016, i payed this all in instalments i.E. On 08/02/2016, 18/02/2016 & 06/03/2016.
5. My due date for third instalment was on 05/04/2016, i payed this all in instalments i.E. On 12/03/2016 & 31/03/2016
Means i have alway paid my instalments within the due date or earlier than due date. And hdfc has deducted my 800 inr approx. As a late fee.
And when i asked about details form customet care helpline of hdfc he/ shr refuses to give the details.

This looks like a new fee HDFC Bank has invented to punish SB accounts with No debit card. I noticed that this charge is so far charged to all accounts where Debit card is surrendered or not issued.
HDFC Bank is very innovative and will do whatever required to force you.
What program they are managing? What if I did not ask them to manage anything new and not want any services. This is unilateral day light robbery or another way of telling hell with your account. Take the charge or quit.

I am running with hdfc limited bank home loan with account no[protected] with emi around 33, 000 and an additional emi 3500. I am getting salary 57, 000 where after this emi's i am paying my net, electricity, house maintenance charges which comes around 15k and then i am left with 5, 000 to 6, 000 rupees per month for food. My question is how then the bank has issued me two insurance policy hdfc ergo 71, 000 and hdfc life 90, 000 this to be paid annually. I have been told at that time just you are issue this two insurance which emi will come around 1500 to 2000 and now i am stuck in the non-sense where they are saying you have signed the documents. Question here is is if we read all policy documents do we understand anything over it much of it? I told to their manager who called my for life insurance i can't pay 90, 000 and this things i was literally not aware and done so in the hurry nature made by their executive who with same false statement and commision earnings made me fool. This kind of service from hdfc is hopeless and i never in future would go with a single transaction where this name comes hdfc...

For top-up loan when i applied all documents sent and was confirmed the sanction letter will come by branch manager and then in a week got call that due to property evaluation it can't be approved. Fine where is the refund of 2, 000 + amount? When told i will get it.

Looters don't make innocent people with hidden charges and terms conditions. Rbi is there and if required i would made attempt to go for enquiry to that level, ...All this nuisance is wasting the time of customer and their hard earned money.

Any help on this regards would be appreciated for the name sake else i am happy to get rid from one worst service and falser executives bank...

Thanks,
Yogesh

Hello team,

I am in contact with two hdfc bank person
1) rahul sharma - +91-[protected]
2) shruti desai - +91-[protected]

They have offered me a loan against hdfc life insurance policy. As they told, i have opened two policy one 30000 per year another 35000 per year. They told me they will send the loan paper within 10 days. But it's almost 2 months over, they didn't send any documents and not responding properly now. I don't know whether i am with correct person or not, although i got original policy paper.Please let me know if the loan offer was actually a fraud or bank provide such kind of offer.


They also told if we won't provide we will cancel your policy.

Best regards,
Sakshi gopal halder
Mob - +91-[protected]
Mail to - [protected]@gmail.com