HDFC Bank Complaints & Reviews

Hi,

I had made an imps transfer on 2nd april from hdfc bank to south india bank imps reference number[protected]
Although amount was deducted from my account and even i got an sms for debit of money from my account but beneficiary did
Not get credited with the amount. The status remains the same as on 12th april 2016 also and neither my account is credited back nor beneficiary account is credited with the amount. Please help resolving.


Regards,
Shweta agarwal

HDFC bank has a type of card called gift card. I can buy a card put some money in it and give it to my friends or any one I need as a gift.

so my manager bought a VISA gift plus card bearing number [protected] and gifted me. This card was supposed to be for all electronic operations from day 1. How ever in the cover I was given a slip for the ATM/IPIN, but nothing printed in it.

So i raised complaint MUMP[protected] on 21st of April. No solution provided, hence escalated and new ticket number was given HBL[protected]. They tried to reset the password but even the new password was giving trouble. They will call me to check it once after that there is no news from them, even after many days.
then after a couple of days i received a mail asking me to rese the user ID and password using the reset password/user ID option or call to HDFC customer care.
************But the customer care do not have toll free and I will have to wait very long on phone line to get hold of some one. but they will never be able to solve it. I will have to waist 10-15 rupees just hear that they will get back to me************* Doing all this, does this look like a gift to me is still a serious concern.

This look like a punishment rather than a gift.

Coming back to the issue, which is still on going, I wanted the personal details of my manger to rest the user ID/password. I explained the difficulty of asking the same from manager, but the bank is never bothered. I sent the card details to my manager, even he could not do it.
Bank or its escalation authority is never even bothered to provide solution to it.
At the end my manger, left with no choice provided all the personal details that he provided to bank at the time of buying the card. Using this I manged to reset my user ID. All these while I never received a update/call/mail from HDFC.
Surprise, surprise, This stupid HDFC card still have another trouble. I tired to use it online, tried book the ticket online in IRCTC, tried to use it in paytm site, tried to recharge my mobile online. But HDFC bank is denying my transaction. Taken a screen shot and replied to the same escalation team who is working (or supposed to be working) on my ticket. No response at all.

So raised a compliant with principal nodal officer on 8th of April and the ticket # is PNO[protected]SJ. Yet hear from him.

In short a gift (card) given to me on 21st still lying there without being able to use a single rupee from it. Pathetic service or shows no interest to resolve . More than 20days, its NOT A GIFT, rather pain given to me by HDFC. Look like the intention of the Bank is to some how stop giving the money given through gift card, after all cares if he/she doesn't get the amount which supposed to be a gift. who will like to embarrass the person who gave them a gift?

Hello,

On 30th of march, i took half day from the office and visited

Your branch in tilak nagar. I wanted to change the address on

My cc account and filled the form. I have dropped the form

Along with the address proof in the drop box as per the

Representative. I did not hear anything from you in 10 days.

I called hdfc care on sunday(10th march) and talked to a

Supervisor surabhi. She said that they did not receive any

Request till now and asked me to send the hard copy via

Courier. She promised me to call back on monday evening to

Get the docket number and all. But she did not call me. Today

In the morning i received a message from you that hdfc

Received the documentation and address will be updated.

I called hdfc today, 12th march at 4:50 pm. Spoke to neetu

And she disconnected the call when i asked for surabhi or

Some other supervisor who is available.

Again i called 4:56, and spoke to some stupid rep, he said

His name was "prashant". He kep talking for 5 mins and then

Put me on hold for 5 mins. Then he also disconnected the

Call. I have the call recording as well.

My concern is -

Update my address and send me a new card as the old one is expired


The complaints :

1. You customer service sucks, please improve it
2. You guys take 30 days to update the address, are you still living in caves. You need to use technology and update the address over the phone or via mails
3. Why your agents are so brave to disconnect customer's call
4. Why you guys send the replacement of the credit card

Without informing the customer
5. Why your supervisors are not responsible enough to take responsibilities.

Please fix my issue asap and answer these queries.

Thanks n regards;
Raj kumar
[protected]@yahoo.Co.In

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account.
Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me).
After leaving the old company i never logged in to my account through net banking. Now it's showing me negative balance in the account.
Where should i approach...

They have charged some thing called program management fee in last month statement, without informing the customer, when send them a mail, got an explanation of services which are of no use to me...

Feel like cheating customers as per their needs.. I already had stooped my salary account in HDFC and shifted to other account, now I will be forced to closed this account if these kind of things are gonna continue... I am their band 5 preferred account holder.. these are the services and facilities...

Manpreet

Hi team,

I mohamed adeeb would like to inform you that i have a personnel loan from hdfc bank[protected] i have missed to pay the emi of the month march and received a call from the collection team bangalore. He is so rude to me telling that if i fail ti make the payment in a days time he will go to my house and harass my parents to make the payment.
The reason for not making the payment was one of my friend had used my credit card and my salary account was been to -57000, i had completed paying the money to the bank in a notice of 20 days. The question i am asking is when i can pay such a huge amount why cant i pay 4118???

The collection team should be a little polite to the customers.

Kindly request you to get back to me with a clarification on the earliest.


Thanks,
Mohamed adeeb

Dear Team,

I am not yet received NOC for my Two wheeler No. TN 37 BH 5935 . I had already completed my Two wheeler loan a/c no.16435558 on 5/9/2011. Please send NOC to my present address as follows

Annamalai AR
No.69 Sri Ramaregency,
Ramanathan Street,
Krishnapuram,
Ambattur
Chennai 600053
mobile no. [protected]

I submitted a chq of rs. 11300.00 chq. no. 216459 dated 04.04.2016. but it returned, not credited reason unpaid due to kindly contact drawer drawee bank.on dated 07.04.2016. Still i am waiting for that chq. to return the party but today i went to Ashok Nagar Branch (where i deposited) they didn't provide my chq.
i am facing lots of problem. please clear the issue other wise will go for legal step.

I deposited my cheque 6 days ago, somehow it got invalid, they did not even informed me unless i visited them last day, and they just told me its on the way to return to my address, how more long will it take to retrun, never heard any bank taking such a long time, will it ever come to me??

first time my salary account created in hdfc bank, first time i deposted the cheque .very dissatisfied.

Policy holder. Vinod varma

Policy no.15279895

Chq no.000001

Chq amt.101002

Total payment promised to pay.232798

File no.[protected]

Customer code.Ddc-[protected]mum

Branch address : hdfc life insurance co.Ltd
201-202, shivalik plaza,
Iim road,
Panjra pole,
Ahmedabad, 380015

Hdfc ecxecutives nos
Riya-[protected]
Ashutosh-[protected]
Rajiv- [protected]

These above executive of hdfc life contact us and told us that we will get our policy assured amount after paying 1, 01, 002/- 45 days after payment. Its almost 3 months havent received any amount in my account. Kindly take proper action as soon as possible. I am also forwarding this complaint to apellate authorities as well as consumer court authorities of insurance department.
Hdfc life insurance kindly contact me asap after this complaint on my contact numbr which is in ur system.

My salary account(In hdfc bank) was created in my first company back in 2013, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account. I logged into my account for some reason on 21st feb 2016 and i see that i have rs -5k in my account. Now the charge has reached -6k. I request you to please wave this charge off. I would want to transact again. Maintaining a minimum balance is not a problem if i was informed. So, if this charge is completely waved off. I will immediately transfer money to this account and maintain the minimum. Its really not fair going below zero for balance not maintained.

Hope to get a positive action on this.

I hold a cc of hdfc bank with last four digit number no XXXXXXXXXXXX6532 and have not been able to pay the minimum balance

since January 2016 as i was out of the country and as my mobile number is a postpaid my international

roaming was not activated, so i was not able to make online payments on my CC from there as the OTP was sent to my register

number and my number was not in service there.
i am getting calls from nos [protected] / [protected] from a guy identifying himself as Sandeep Yadav from HDFC Bank Credit

Card collection department and demanding payment.I told him i was not there in the Country and my issue why i was not able

to make the payment

He calls me at least 10-15 times a day on my cell phone and also on my parents numbers also he is just badgering and

harassing me.is this the way your bank treats its customers, he tells me to go and pay the amount immediately, also he

questions me as to why i have used my cc if have no intention to pay.I told him i have a Financial Crises because of my Father's business got shut and the entire load of my family is on me. I told him i will make the payment at least minimum but i was not able to beacuse of the Financial problems. But they guy is not ready to listern they laughed when i said that i am going throught a very bad financial problems.

This is type of badgering and threatening is not expected from a bank of your reputation with whom i have had a

relationship of several years.

This guy starts calling me from 8.30 in the morning and goes on calling till after 7pm, he even calls me on sunday claiming

that his department has a shortfall and hence he is working on sunday as well.

I request you to stop this kind of harassment, i have always paid my dues only once last year in october i failed beacuse i

was in Dubai on a business trip that time but as soon as i returned i called and made the payment, but by badgering,

harassing, threatening me that the bank will send collection guys to my house will not solve the problem.

I told that guy that there is a Death in my family and i am in Gujarat and today even he called me i answered the call and

said i am in a middile of a call you call me back in 30 min. But till than one of his collection guy went to my place and

disclosed with my parents that there a due of 74000 rs of your son and we want a payment.Is this the right way to collect

money???

I called him again and said please give me the name and address of any of the manager from HDFC Bank CC dept with whom i

can go and meet, but still same ans we want the payment today it self and until you make the payment my guy will not leave

he will be waiting for you out side the house, i told him my shift timing is 11 AM - 8.30 PM and i will reach home by 9PM

but still Sandeep Yaday said yes you go home anytime my guy will not leave he will wait for you until you give him the

payment. I requested him that i am going to meet the Manager in HDFC Chandivali Branch but he said you go and meet whom

ever you want my guy will not leave until we get the payment. I asked him the name and the number of the manager he says

you go tomorrow morning when you are at HDFC Bank Chandavali Branch and call me i will give you the number but i want the

payment today at any cost till than my guy is not gonna leave he will wait for you outside your house.

Is this the way to collect money???? by harasing the family????


There has to be some limit to the extent that the bank goes to in harassing customers.

I request hdfc bank to do something about this kind o[censored]nruly behaviour of its collection staff.

Hi there,

Miss monika called me, offering for hdfc credit card on 22nd feb 2016 and she took all my confidential documents like id cards bank statement and address proof and till now i didn't receive my credit card. Meanwhile i called her many times and send messages also but they are not taking it seriously.

Could you please take same action against them for this. I have their all the conversations saved with me.

Sir,
I Neha kausar, living at Town Maudaha District Hamirpur pin code- 210507, i join HDFC branch at 22nd Feb 2016 as a BSO(Bank Sales Officer) i have given target of 3 account of Feb & 10 at March, i opened 5 account in Feb, 11 in March & 3 at April, I did Life insurance of 1 Lakh in march, manager told me that he will give me 11000 rs salary & will give joining letter on 1st april but while i asked about joining letter on 7th April he replied it will be provided after 10-15 days, after it code will be generated & than salary will be counted. Accounts which was opened by me was counted in another agent & he gets incentive upon it. i didn't receive any salary or incentive. Also manager told me that i has to stay till 8pm at bank even all staff goes home at 5pm.

I joined a company on temporary/trial bases. As a joining formality the company has opened my salary account in hdfc bank, it was a salary account and i was told that i don't need to maintain any balance in this account (Since it's a zero balance account).
Due to some reasons after few days i left that company and hence salary was not credited in that account. Also, i called hdfc customer care to close this account, and they said that, they we'll take follow-up on this.
Not even a single transaction or service was used for that account.
Now, hdfc is seding me an sms every month saying that your account is being charged by rs. 687 for non maintenance.
I don't understand why this charge for a zero balance account?

Sir i have applied for a home loan with all relevant documents, bank has taken a fee of inr 5725.00, the bank has informed me that in my cibil credit report a unpaid loan is showing, but bank is not providing mr the copy of that report which makes me unable to submit a dispute form at cibil,
So the bank is not providing me complete details/ copy of cibil report and not cooperating me to process the loan.

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined other company and there was no credit of salary into my hdfc bank account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) i had called customer care and raised a request to close my account as i did not want to use the account and they told me you have to contact your hdfc branch and follow up with the request and close the account. After that i went to branch and had discussed with maintenance charges that time i have paid near around rs. 2000 as amb charges at branch with the help of ms. Bela and also i submitted manually application to close this account, but still i ma getting the same message "dear customer, a/c xxxxxxx charged rs. 687 for non maintenance in mar 16. Pls maintain req bal to avoid charges" i request you to please take action against this bank... They have no right what so ever to do whatever they want without informing the customer.

My bank account number: [protected]

Bank address:
1182 / 13, bu bhandari showroom, opposite hotel lalit mahal, f c road, shivaji nagar, pune, maharashtra 411005

Sir, i was taken HDFC health suraksha policy in jan 2014.I renewed policy on 20 Jan 2016. As per their terms and conditions iam eligible for cashless for joint replacement for my mother which is not pre existing.This problem was first reported in Aug 2015. After that we approached further. But insurance team not giving approval for cashless mentioning it as a pre existing.But that is not pre existed. If it is like this then we are asking to prove but they didn't so.Hospital team also cooperating with HDFC and they made wrong report.Based on that report they are deciding.How is it possible sir? If this is the condition Insurance company has to take health checkup and confirm accordingly blindly how they can judge sir? They are playing with our lives. This is totlly their mistake and denial to provide services as per agreement. If iam not eligible for cashless how can they give for cashback? Totally they are doing wrong

Dear bank,

Please stop making fool of people, it may affect their personal lives very badly.

I am facing this problem from last 1 week where bank asked me to pay my credit card bill manually as they held some amount as auto pay. According to them, i should get the held money at the same time i pay the amount manually. I did it on 03rd of april but bank has fake commitments, seems they have taken the "april fool" thing very seriously and trying to fool me.

This incident messed up my all commitments and other loans as well and i got negative balance in my account and i am unable to have food properly as i don't have other source to get the money.

They have deducted the amount against the credit card and due to which my other loan(Hdfc bank) got bounced back and they are asking for late payment fees for this.


I have spent more than 150 rs on call only for the same. And according to them "amount will be credited in my account within 3 working days" "due to "holidays" which started itself from 8th april but request was made on 3rd april.

If bank has 24/7 services, they should have a dedicated team to resolve any issues at anytime.

Thanks for ruining my week and for the fake commitments.

I am an hdfc bank customer with customer id 60366998. I tried to withdraw 1000 rupees from a kotak mahindra bank atm on 1st april 2016. The amount got debited from my account but cash didn't come out.

I called hdfc immediately and they gave me a complaint number 1062785 and told me to wait 7 days for the refund!

I didn't receive the refund after 7 days and i called them again on 8th day. Now they've registered another complaint and asked me to wait another 7 days saying that they haven't received even a tentative refund date from kotak, and that they can't refund the money until kotak refunds it to them.

I asked them who was following up with kotak for the refund and they didn't have an answer. They can't even honor their own commitments because they're too lazy to follow up with another bank. My email id is yashti.[protected]@gmail.com. Please get me a refund for those 1000 rupees, i can't wait the rest of the month.