[Resolved] Hdfc Bank — credit card payment done twice

 
3 Reviews
India
 chetanjoshi on Feb 11, 2019
Hello hdfc team,

By mistaken i have done credit card payment twice once from online net banking and after some days from mobile banking app where credit card due amount were not get updated.
And i just click on due amount and it was deducted from my account balance.
Please check my account and refund last bill amount. Thanks
Please find my account details below
Ac no - [protected]
Complaint marked as Resolved Mar 16, 2019

Complaint Status


[Feb 11, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Feb 12, 2019
Dear Customer,

With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

-Anay
HDFC Bank Customer Assistance
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

I cancelled a order on Flipkart and received this message "Ur transaction on HDFC Bank DEBIT/ATM Card ending 5829 for Rs. 899.00 has been credited/reversed by AMAZON on[protected]:21:11:42" but the amount don't reflect in my account.please do the needfull
I have made wrong payment, have been trying to reach the bank since few days. They only put me on waiting, always I get automated voice that all the executives are busy. I have waited for 25 minutes but still no success. Incase of emergency, what do a customer can do? Such a pathetic service. These are important and critical issues for a customer

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    Customer satisfaction rating
    54%
    Complaints
    15794
    Pending
    1809
    Resolved
    8029
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - credit card payment done twice