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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 776

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R
raj1101
from Mumbai, Maharashtra
Feb 13, 2019
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Address: Raigad, Maharashtra, 410206

Unauthorized transaction which happened 11/11/2017, through my credit card i send the cdf may times as per customer care person even if i cleared all my dues, customer care personal only making fool to say upadted after 90 days, but still i did not get my refund, they holding my call and disconnect the call.
Since last 1and half year they are making fool and not rufunding my amount.
Its very bad experice with hdfc credit cards will never use, because they does not support to refund the money. Simply try to convince and finally you will decide to close te credit card, so guys ill sugeest dont use any credit cards.
HDFC Bank customer support has been notified about the posted complaint.
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    J
    jvmahesh
    from Devarkonda, Telangana
    Feb 13, 2019
    Resolved
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    Resolved

    Address: YSR, Andhra Pradesh, 516360

    Dear sir / madam

    I have requested for a noc for my financial advisor code hdf00723401, already it has been 35 days from my date of submission, every day i am contacting your branch manager, back office executive and bdm regarding my status, i receive a negative response from the above said employees of your organisation, now i came to know that so far my noc letter / application has not been submitted to your esteemed company / irda, in this regards i need to know why there is a huge delay in submitting my documents to concerned.

    Today i have called your proddatur branch bdm regarding my noc status and found that she has so far not submitted the duly filled copies to the boe or branch manager. I have applied for a job where my offer letter needs my noc to be submitted.

    In this regards i bring to your kind information and notice to process the above issue asap and issue a noc at the earliest.
    Mar 23, 2019
    Complaint marked as Resolved 
    HDFC Life customer support has been notified about the posted complaint.
    Verified Support
    Feb 19, 2019
    HDFC Life Customer Care's response
    Hi, kindly inform the customer to connect with impanel HDFC Life branch for addressing the concern.
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      S
      Suresh Chandra Pal
      from Ahmedabad, Gujarat
      Feb 13, 2019
      Resolved
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      Resolved

      Address: Jamnagar, Gujarat, 361008

      Sir
      My name is suresh chandra pal. I had a salary account with hdfc bank in my previous company. I left that company on 22/02/2017 and joined new company. From last 1 year i have not logged in to account and i did use my debit card also. Today i logged into my account to see the status of the account. It is showing balance -7624 rs.in my account. The bank never sends me any message any mail regarding this matter. I want to close the account and request to the bank to not levy a negative balance.
      Mar 26, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 14, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

      -Nadia
      HDFC Bank Customer Assistance
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        A
        Ajesh
        from Chennai, Tamil Nadu
        Feb 13, 2019
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        I have my hdfc credit card dues pending 0203. Due to some unwanted circumstances i did not pay the amount. Today so called customer support team (Atrocious callers) are claiming to be calling from hdfc bank team harassing me my family, my character.

        I have been put through shame and this has affected my mental well being. This has to stop today. I am the one who is responsible for this due amount and harassment is not the solution at any condition.

        Please take appropriate action or hdfc bank will be responsible for any mishappening. I hope for an immediate action.

        The number from which my family members are getting harassed is (Chennai std[protected], 66377509, 40734588, 66817723, 66377592, 40734523,[protected]

        Nishavyas.[protected]@gmail.com
        HDFC Bank customer support has been notified about the posted complaint.
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          Y
          YOGESH KUMAR CHOUKIKAR
          from Dindori, Madhya Pradesh
          Feb 13, 2019
          Resolved
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          Resolved

          I applied for credit card on 8 feb 2019 but still the status is showing no record found. And i already got the application number. Why it's happening?
          Please guide me on my e-mail
          My application number is [protected], and also officer from hdfc visited to our residential address at khandwa, and he is also not picking my phone to guide me and to solve my problem. Please resolve it.
          Mar 22, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 14, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We infer that you wish to have the status of your credit card application. In this regard, we are unable to trace your application records with the details provided in your post. Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1. Name as mentioned on the application form 2. Date on which the application was submitted 3. Name of the executive who has collected the application 4. Contact details of the executive 5. 16 digit Application reference number 6. Link/Place where the application was applied . 7. Mobile number and Email id to review and assist you in this regard.

          -Zubin
          HDFC Bank Customer Assistance
          I simply got information that my credit card was returned. I did not get any calls for the delivery either. I have been trying to call customer care but all i get is a computer generated response. Hdfc customer care has worsened so much.
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            S
            sumitharani.p
            from Hyderabad, Telangana
            Feb 13, 2019
            Resolved
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            Resolved

            Address: 500081

            I want to bring to your notice that hdfc bank is deducting amount from my credit card every day for no reason after maintaining the excess amount in the account for the month of february, when i am calling them and asking regarding the deduction they are not providing me the proper information and they have given me the wrong information stating "i can use the excess amount". I had 6400 as my excess amount from which i took 1010.12 rs from my account they put my account in -10.12rs and started deducting amount continuously, when i called and asked the reason 'they have no answer'. Not only that they deducted money from my excess amount also before 3 days they said it's around 6, 400rs and after 3 days they are like it's 5, 400rs. And for removing 1010.12 it is around 4, 400rs. When asked y it got deducted, "no answer".
            My unbilled amount was around 1100rs on 1st of february, despite of making any transaction my unbilled amount is continuously increasing and only one transaction i did because of their wrong information. On 11th feb it was 1945rs and on 12 feb it is 2945rs and i am calling them once in every 3 days but they have no answers for the deduction. I am a working women and phones are not allowed at work station. I am badly getting disturbed and unable to work properly. I seriously don't understand, "when i have excess amount in the account, y is it going in negative balance.
            I kindly request you to help me on getting me the refund o[censored]nnecessary deduction and the deduction because of removing 1010.12rs because of their wrong information.

            Thanks and regards,
            Sumitha rani patangay,
            Ph: [protected].
            Mar 21, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 13, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your complete concern, credit card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Anay
            HDFC Bank Customer Assistance
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              P
              pknayak2004
              from Dehra Dun, Uttarakhand
              Feb 13, 2019
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              Resolved

              Address: Mumbai City, Maharashtra
              Website: www.hdfclife.com

              Sum of three transactions (14332+14712+14332) which i am suppose to get refunded. Not only sum of two transactions, since i paid sum of four (14332+14712+14332+14332) premium in an year. The amount which got refunded was only for the sum of two transactions (14332+14332+380)

              I already provided all the input from bank.

              Why only two refund was done? I am suppose to get refund for sum of three premium.

              If you will notice i paid sum of four premium in this year.

              Policy no 17401707
              Mar 31, 2019
              Complaint marked as Resolved 
              HDFC Life customer support has been notified about the posted complaint.
              Feb 14, 2019
              Updated by pknayak2004
              I am trying to followup with escalation team for last six months, but still not received any satisfactory response on this. This issue should be quickly resolved rather than trying to divert issue again and again or by providing wrong information.
              Worst customer care service
              Verified Support
              Feb 19, 2019
              HDFC Life Customer Care's response
              Hi, if policyholder have any unresolved concern with respect to his/her HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
              Feb 25, 2019
              Updated by pknayak2004
              Worst customer care service HDFCLIFE
              No response even after several mails and calls.
              Feb 25, 2019
              Updated by pknayak2004
              Paid premium twice in march on 22nd and 23rd march 2018 .
              Got receipt from ur side for both payments.
              Receipt no E6693151 dated 22nd march 2018
              Rs 14332
              Receipt no E6695344 dated 24th march 2018.
              Rs 14712

              Refund I got only 380 rs only after 22nd march 2018 which should be 14712.
              Balance amount of 14332 is my concern .
              Verified Support
              Feb 28, 2019
              HDFC Life Customer Care's response
              Hi, if policyholder have any unresolved concern with respect to his/her HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
              Apr 10, 2019
              Updated by pknayak2004
              Paid premium twice in march on 22nd and 23rd march 2018 .
              Got receipt from ur side for both payments.
              Receipt no E6693151 dated 22nd march 2018
              Rs 14332
              Receipt no E6695344 dated 24th march 2018.
              Rs 14712

              Refund I got only 380 rs only after 22nd march 2018 which should be 14712.
              Balance amount of 14332 is my concern .
              Apr 10, 2019
              Updated by pknayak2004
              Sum of three transactions (14332+14712+14332) which i am suppose to get refunded. Not only sum of two transactions, since i paid sum of four (14332+14712+14332+14332) premium in an year. The amount which got refunded was only for the sum of two transactions (14332+14332+380)

              I already provided all the input from bank.

              Why only two refund was done? I am suppose to get refund for sum of three premium.

              If you will notice i paid sum of four premium in this year.

              Policy no 17401707
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                A
                Anil goud Burra
                from Nalgonda, Telangana
                Feb 13, 2019
                Resolved
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                Resolved

                Address: Hyderabad, Telangana, 500068

                Just we kept new credit card inside our locker and we did not use it until now, but they charged 2k plus. While they sending card they said it's free. It's big scam. When i went to nearest branch there were 100s customers like me who want to close the card. I think bank has no money to pay salaries to their employees, so the are looting us. If really they need plz ask us directly.
                Mar 16, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 13, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please share with us the complete issue, Credit Card No., registered mobile number & email ID to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Manoj
                HDFC Bank Customer Assistance
                I have applied for Fastag for my vehicle on 12th Jan 2018 and it was quoted that I will receive my tag within 7 working days. It is close to a month and no response so far except the SMS which says my account has been created and money credited into fastag account.

                Reference # HFR099269

                No email facility to resolve customer concerns
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                  N
                  Nisha.rani
                  from Vijayawada, Andhra Pradesh
                  Feb 13, 2019
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                  Address: 500032

                  My salary account ([protected]) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card. I logged into my account for some reason on13 th feb 2019 and i see that i have rs -5073 in my account. I request you to please take action against this and close my account
                  HDFC Bank customer support has been notified about the posted complaint.
                  Feb 13, 2019
                  Updated by Nisha.rani
                  Phone no:[protected]
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                    K
                    Kumarjha
                    from Raxaul, Bihar
                    Feb 14, 2019
                    Resolved
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                    Resolved

                    Address: Madhepura, Bihar, 852113

                    Dear Sir,
                    I have applied a loan thorough net banking with loan application 65309744, dated on 09/02/2019 & pre- approved is showing amount of Rs-225000/- but till not a single representative has called to me or not collect my docs so request you to kindly check & resolve as earlier.

                    Also I have applied regularly but without any discussion loan has been rejected.
                    1st time I have taken loan & it's had been cleared & Noc is issued 2nd time why not giving loan I am unable to understand.

                    Thank & regards,
                    Rakesh Kumar Jha
                    Mar 23, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 18, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 7 working days.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      S
                      Shaik Haneef
                      from Bengaluru, Karnataka
                      Feb 12, 2019
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                      Address: 600073

                      Sir,
                      My name is Shaik Haneef.i belongs to chennai. i am using hdfc credit card number ending with 8110. i cleared my paymnets. as per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened.please help me to permanently close the credit card.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Sammy031288
                        from Delhi, Delhi
                        Feb 12, 2019
                        Resolved
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                        Resolved

                        Hello
                        My name is sumit shrivastav and i took a personal loan of 235000 and i paid 15 emis but due to some medical conditions i cudnt pay the rest 15 and now its over due.. Your so called third party illiterate # are calling me and my family members to collect money as if anyone has signed on mu behalf that they will bear the loan if i dnt pay. Please help me with the same and teach some fdcpa rules to those stupid illiterate people.
                        Loan no. 40855323
                        Mob-[protected]
                        Mar 15, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 12, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are working on your concern vide Ref ID:[protected] and will revert to you within 2 working days.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Feb 14, 2019
                        Updated by Sammy031288
                        Nobody has contacted me with the update yet
                        Feb 16, 2019
                        Updated by Sammy031288
                        It has been more than that . nobody has contacted me yet
                        Dear Sir
                        My noc not received me. Request me befor 3 day but not send my mail id .Customer service say in 24 hr received your noc.my card number is [protected] . Name . Rakesh jain
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                          P
                          Prahladuorsu
                          from Hyderabad, Telangana
                          Feb 12, 2019
                          Resolved
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                          Resolved

                          Address: Khammam, Andhra Pradesh, 507128

                          I have taken 2.85lacs amount of personal loan on hdfc credit card in the month of nov-2018,
                          3 months of emis completed with 6228/- per month.
                          Now i wants to preclose the loan, they are telling outstanding amount to be paid with 3% fine of pre closure rule is 2.87lacs.
                          Interest rate 11.88%.
                          How my os amount is greater than actual amount even after 3 emis.
                          Mar 15, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 12, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your complete concern, Loan Account/Customer Id/Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TW[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
                          Hi .

                          I want to register complain for HDFC Credit Card about Refund of 1000/- in my account.
                          On 31st January 2019 the amount has deducted from my account, but transaction failed somehow.Till now I couldn't get my amount back in my credit card.

                          Please help.
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                            R
                            Ritika8817
                            from Delhi, Delhi
                            Feb 12, 2019
                            Resolved
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                            Resolved

                            Recently rs 177 is deducted from my hdfc bank account without any intimation or notice with subject to third party transaction inc gst. It was shown as third party transaction inc gst in account summary. Can i know for what reason the money us deducted from the account. As per the fees and charges rule. For third party transaction above rs 25000/- per day transaction will costs 125 rs charge. But i haven't done this much transaction from the account.
                            I want my money back
                            Mar 15, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 12, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Manoj
                            HDFC Bank Customer Assistance
                            [protected], amount of 5900 is debited in my account.this transaction is not done by me.plz give my money back.
                            Name Sandeep Singh Parihar
                            Credit card no.[protected]

                            Month of Dec-18 Overdue amount paid then also overdue amount so in my cibil score .Kindly request to you please removed from cibil .

                            Thank You
                            I did a transaction with TEZ today in the morning the payment failed but the amount got deducted from account.

                            Reference no of the transaction :[protected]
                            Sir we r trying to clear our loan immediately.we r requesting from more than three months they r not giving any clearance about final amount.plz take immediate response.my account details name shubham number, account num 1763294, ahmednagar branch.plz response as soon as possible.contact [protected], [protected].thank u
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                              rakesh7793
                              from New Delhi, Delhi
                              Feb 12, 2019
                              Resolved
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                              Resolved

                              Address: Lucknow, Uttar Pradesh, 227105

                              Dear sir,
                              I have duly filled credit card closure form to close credit card [protected] and same is sent 15days back to hdfc credit card division, p. O. Box no.8654, thiruvanmiyur p. O. Chennai - 600 041 but till date i have not received any confirmation that my credit card has been closed or not. Further, hdfc has renewed the above mentioned card without my consent and sent to my office address through blue dart courier. However, i have refused to take the renewed credit card ending 8702 from the courier. Request to hdfc bank to close [protected] and not to renew the same please.
                              Mar 16, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 13, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have taken note of your comments expressed and request you to reconsider your decision and provide us with more opportunities to serve you. In the event, you still wish to cancel the credit card, we request you to send us a duly signed form available at the below link to the below-mentioned address for us to do the needful. https://www.hdfcbank.com/assets/pdf/CREDIT-CARD-CLOSURE-FORM.pdf HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

                              -Manoj
                              HDFC Bank Customer Assistance
                              I am Inder, i had a loan for my car and now i have to pay rs19500 extra for GPS . I don’t consider it worthwhile, and i am from middle class family. I request you to refund my money back.
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                                pradeepagrawal8184
                                from Mumbai, Maharashtra
                                Feb 12, 2019
                                Resolved
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                                Resolved

                                Address: 400095

                                Hello team,

                                This is to inform you that i am having salary account in the hdfc bank. Details as below:
                                Name: pradeep kumar agrawal
                                A/c no. : 5010*7752
                                Customer id : 54281859
                                Branch code: 145
                                Debit card no. : 4160*3295

                                Hdfc bank replaced my working titanium debit card with a platinum debit card a few months back. A few days back, hdfc deducted 885 from my bank account without intimation being the card fee for using the platinum debit card.

                                I want a refund now of the rs. 885 asap otherwise i will close my hdfc a/c credit cards and will ask my organization to move to another bank.

                                Thanks & regards,
                                Mar 20, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 14, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have received your mail vide Ref ID:[protected] and will revert to you in 4 working days. -Zubin

                                -Zubin
                                HDFC Bank Customer Assistance
                                My ac number is [protected], my ATM NB is [protected].on[protected], 5900 rupees is less in my account.this is fraud transaction.this transaction is not done by me.
                                Money has been debited from my account but not credited in another one. That balance is still showing nill. When am i going to get the money back?
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                                  P
                                  Pauldevadoss
                                  from Avinashi, Tamil Nadu
                                  Feb 12, 2019
                                  Resolved
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                                  Resolved

                                  Address: Tirunelveli, Tamil Nadu, 627005

                                  Rfid number is [protected]
                                  Vehicle number-makgm85pajn300961
                                  Customer id[protected]
                                  Name-jancy hepzibah roselint. J
                                  Mobile number is [protected]
                                  Wallet id -[protected]

                                  My fastag account is in block list and unable to restore. I repeatedly called the toll free number and they said within 24 hours the problem will be solved. But still not solved. Now they're telling technical problem. Kindly solve the above problem. Thank you.
                                  Mar 22, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 14, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have checked our records and note that the Fastag wallet is in active status. Kindly contact the Fastag Helpline number on[protected] in case of any further clarification or assistance.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    deepika A
                                    from Anta, Rajasthan
                                    Feb 12, 2019
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                                    I opened a ppf account through net banking at hdfc bank. But this account is showing anna nagar as the branch name which i hadn't opted while opening this ppf account. As Gurgaon is my permanent address. So, you are kindly requested to rectify and change to Gurgaon Branchharyana. It will be so nice of you.
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                                      Chandhira
                                      from Bengaluru, Karnataka
                                      Feb 12, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu

                                      I have been sent a new (Renewal) credit card regalia first last week. I am not able to set pin for my credit card.
                                      I have approached the hdfc branches with no use.
                                      When dialled to the ivr number as per the bank advice, the voice mail says that there is no such facility available for this card.
                                      I am unable to use this credit card and i am finding no way to get the new pin.
                                      Mar 16, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 13, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We observe that, One Time Password (OTP) to generate Green PIN was sent to your mobile number on February 13, 2019. Upon receipt of OTP, we request you to follow the below steps to generate the PIN from Net Banking. To generate your HDFC Bank credit card PIN: Click on “Cards” - Credit Card - “Request” Choose Instant PIN generation Select the credit card and set up credit card PIN Authenticate with OTP received on your Mobile.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        J
                                        Jayadeep Deepu
                                        from Chennai, Tamil Nadu
                                        Feb 12, 2019
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                                        From 7-Feb-18, I'm not able to use my net banking services in website and even in mobile app
                                        When ever i try to access my account on website the page itself isn't responding its just keep on loading and nothing much.(attached Pic)
                                        I have tried using mobile application too but even there its saying like " unable to access the server.(attached Pic)
                                        Isn't there any end to this ?? there isn't any update from the bank authority in its webpage also for why this is happening
                                        HDFC Bank customer support has been notified about the posted complaint.
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