[Resolved] HDFC Bank — credit card refund/no one is responding to my mails

Khwaja Faizanullah

from Delhi, Delhi

Address:

Azamgarh, Uttar Pradesh

I have been following up with hdfc crdit card phone banking and through email on customerservices. [protected]@hdfcbank.com, cc. [protected]@hdfcbank.com,
[protected]@hdfcbank.com.

I have confirmation on mail with the reference no - [protected] about a week ago (26th april'19).

I have made several call to the phone banking department but they dont have any answer to my query.

The refund amount is 2287 dated 5th arpil'19 and i have shared all the tracking number through mail with hdfc emails ids.

Was this information helpful?

No (0)

Yes (0)

Jun 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

May 06, 2019

Updated by Khwaja Faizanullah Dear Nadia,

As of now I just got one mail and reverted over that please ask the dedicated department to call me so that I can give the clarity .

Regards
Khwaja Faizanullah

May 12, 2019

Updated by Khwaja Faizanullah Hi,

Will you please explain me the below reply that i got from HDFC.

Will I get my refund as per the below conversation?

Dear Mr. Faizanullah

This is with reference to your email dated May 05, 2019 and our subsequent interim response dated May 07, 2019 regarding your HDFC Bank credit card account.

We understand from your mail that you are expecting refund of Rs. 2287.00 incurred at M/s Flipkart . We note from our records that the transaction initially was approved for Rs. 5430.00 at M/s flipkart .However the same has been billed to card account for only for Rs. 3143.00 post deducting the refund of Rs. 2287.00 on April 05, 2019.

We trust the above information clarifies to your satisfaction.

Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.

Thanks
Faizan

Related HDFC Bank reviews

View all 32720 HDFC Bank Reviews

Comments

jamesantony

Hey you bank authority, why the the ### my money was gone without my knowledge...
why its happening its not first time and i want my money back and give me the explanation regarding the issue immediately.
please provide the information through my mail.

Thank you.
my email id: [protected]@gmail.com
MG Road Branch
Bangalore.

Balkrishna Rathi

from Mumbai, Maharashtra

There is no staff in hdfc bank for RTGS .They don't accept RTGS and told us to go main branch

ravikumarbgpt

from Mumbai, Maharashtra

Sir I Ravi Kumar B applied personal loan last ten days back. Indira nagar branch Surya HDFC person took a documents but they not give status of the loan . please take action as earliest.

With regards
Ravi Kumar B
BMRCL
[protected]