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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 719

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A
Akashbulu
from Delhi, Delhi
May 10, 2019
Resolved
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Resolved

Address: Aurangabad, Maharashtra

Sir
I am akash kumar barik and i have already pay my credit card payment but hold amount showing in my debit card. Plz sir u clear my all holding amount in debit card. I am trying to call your number but not connect with u. Please sir contact with me as soon as possible and resolve my problem. I am cleard all amonut but showing hold amonut in debit card.
Regards
Akash kumar barik
+3 photos
Jun 14, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 11, 2019
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact our Debt Management officers at[protected] / 41467902 with regard to your credit card outstanding or for any further clarifications.

-Bejoy
HDFC Bank Customer Assistance
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    R
    Raju r k o
    from Mumbai, Maharashtra
    May 10, 2019
    Resolved
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    Resolved

    I am bhakta bandhu jena. Employee id - 137430. Doj - 24/mar/2015. Pf number - mh/ban/211273/123216. Uan number[protected]. I have send all the filled forms and required documents on 04/04/2019, reference number[protected], consignment number - k17935439, but still my pf settlement is not done. Its already more than one month so kindly help me out.
    Thank you.
    Jun 24, 2019
    Complaint marked as Resolved 
    HDFC Life customer support has been notified about the posted complaint.
    Verified Support
    May 23, 2019
    HDFC Life Customer Care's response
    Hi, kindly inform the customer to connect with business HR to address the concern.
    PF team is not help for my settlement process. Its not revert to mail or call back in their team. i want Pf settlement to my pf amount.
    Loan policy no. PP000094 Policy closed but refund not received even after two months
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      P
      Po Bi R
      from Kolkata, West Bengal
      May 10, 2019
      Resolved
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      Resolved

      Address: sodepur,ghola,kol-700113, karnamadhabpur, Ghosh Patha , Mondal Enterprise,, Kolkata, West Bengal, 700113

      Sir, my name is pobitra mondal. I belongs to kolkata. I am using hdfc credit card no-[protected]. I have already blocked my card but still i am getting bills for this card. As per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened. Please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase. Thanks pobitra mondal [protected]
      +5 photos
      Jun 11, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 11, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      As per our records, your credit card ending 4945 has been invalidated with effect from 05/07/2018 owing to non receipt of complete payment towards card dues. We request you to contact our Debt Management officers at[protected] / 40372303 with regard to your credit card outstanding or for any further clarifications.

      -Zubin
      HDFC Bank Customer Assistance
      Jun 04, 2019
      Updated by Po Bi R
      so why your company masseging me again and again to my phone number.
      i already paid the all outstanding dues to your agent or staff through cash payment around 80000 rs . i will summit all the payment details given below .please check the details and close the account . i requested that i cannot afford this type of fraudulent .please close the account and do not contact or sms to me.

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        H
        huzhaz19
        from Mumbai, Maharashtra
        May 10, 2019
        Resolved
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        Resolved

        Dear team,

        I have made the hdfc cc payment through axis bank visa transfer on 4th may for the amount of 38500 however the amount is still not credited to my credit card.

        I checked with axis bank and they have said that the amount is successfully debited from my account. Could you please check and confirm why the amount is still not reflecting?

        Now, hdfc has charged late fee and blocked my card.

        Name on card
        Husain barwaniwala

        Registered mobile no.
        [protected]

        Last 4 digit of card
        3662

        Email id;
        [protected]@hotmail.com
        Jun 12, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 11, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We have reviewed our records and confirm that we are not in receipt of the payment mentioned in your post as on date. We request you to confirm the mode of payment, payment reference number, amount, date of payment and debit account statement to [protected]@hdfcbank.com from your registered e-mail address to enable us to check and assist you further.

        -Zubin
        HDFC Bank Customer Assistance
        Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
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          I
          Ishitakashyap
          May 10, 2019
          Resolved
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          Resolved

          Address: Panchkula, Haryana, 134113

          I purchased an hdfc life sampoorna samridhi insurance plan with policy no[protected] and my client id[protected]. While taking the policy one female representative at the hdfc sector 16 panchkula explained the policy to us and explained that the payout at the end of the policy would be 3.5 lakhs. Now when we checked that person has resigned from hdfc.

          I have paid all 5 installments of the premium of rs. 50, 000 each making it rs. 2.5 lakhs. My policy has matured in december 2018. After maturity hdfc officials is saying the maturity amount will not be 3.5 lakhs but around 2.5 lakhs!! Why would anyone put money in a scheme that does not give any interest!!

          Further, somehow hdfc has got my email id wrong in their records and because of this reason they say that they are unable to refund my money. I also have an hdfc savings account for last more than 7 years. My insurance payouts were made out of this hdfc savings account to hdfc life. I am not in the country and hdfc is refusing to transfer my maturity amount to my hdfc account. Such transfer in my mind needs no further verification. I am only telling them to transfer the maturity amount to the account from which installments were received. Why is that a problem?

          This is appointing & trust revoking for a listed company. I am an attorney and i will explore other options if my requests are not responded to.
          Jun 10, 2019
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Verified Support
          May 10, 2019
          HDFC Life Customer Care's response
          Hi, kindly inform to the policyholder if he/she has any unresolved issue with respect to his / her HDFC Life policy, then write to us at [protected]@hdfclife.com from registered Id to have the same addressed.
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            K
            from Mumbai, Maharashtra
            May 10, 2019
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            Address: Fatehabad, 283111

            Dear sir / mam

            Please help me i need my f&f -amount
            Because i had submitted all amount but right now sowing my account - 25000 something Please something because
            I am facing many problems for hdfc credit card
            So do need full
            Please call me .[protected]
            Card number.[protected]
            HDFC Bank customer support has been notified about the posted complaint.
            May 10, 2019
            Updated by [email protected]
            Please do fast solution my problem
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              S
              Salendar Nara
              from Hyderabad, Telangana
              May 9, 2019
              Resolved
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              Resolved

              Address: hyderabad, Hyderabad, Telangana, 500074

              Dear team,
              I am having personal loan account[protected] with hdfc bank ltd, emi debit date and amount are every month of 7th and 7198/-, on 07/04/2019 maintained the 15000/- in my account but instead of debiting on 7th apr, bank presented the ecs on 08/04/19. Ecs got returned on 8th apr 19, for that no information given by the bank officials. They started collecting the charges of 2100/-. Without any prior information here i given the detailed statement for all transactions done by the hdfc bank ltd. Here my questions and solutions.

              1. Why they debited 08th instead of 7th?
              2. Why there is no prior information for presenting the ecs other than regular date?
              3. Why ecs presented multiple times?
              4. Why 2100/- charged 25% of emi amount debited in my account without prior information?
              I need all my ecs charges, i faced so much difficult, when swiped card to fill fuel in the middle of journey same has declined due to insufficient balance on 09/05/19, ecs presented on apr and returned on apr, they are charging continuously from apr to may without any notice.
              Need my fund and sufferings caused due to your reckless debits.
              Jul 3, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 15, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

              -Nadia
              HDFC Bank Customer Assistance
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                S
                Syed1kareem
                May 9, 2019
                Resolved
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                Resolved

                Address: Hyderabad, Telangana, 500013

                Hdfc had promised me a loan at 11.50%apr and processing fee of 0.5% for 7lakhs.

                They made me close my other consumer durable loans to do this. Now they are denying giving me loan on 11.50% and say they can proceess it at 12.25% only.

                I have the call records, images of appreciation and conversation screenshots.
                Syed kareem
                [protected]
                +2 photos
                Jun 18, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                May 09, 2019
                Updated by Syed1kareem
                If somone from the bank contact me I'm ready to submit the pictures of application, conversation with sales agents and other required information to put a case against the bank

                May 09, 2019
                Updated by Syed1kareem
                I've been escalating the issue in multiple online forums and I'll see that I get what was promised to me at the earliest

                May 09, 2019
                Updated by Syed1kareem
                I have also sent emails to the grievence team of HDFC to check and get back to me and also updated the same on Twitter page and other social networking. I'm planning to raise the case with banking ombudsman also if they do not help me

                Verified Support
                May 10, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                -Nadia
                HDFC Bank Customer Assistance
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                  R
                  Ramanocha
                  from Noida, Uttar Pradesh
                  May 9, 2019
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                  Respected madam/sir,

                  This mail is regarding my mother raman manocha.in your previous mails you have sent me all usage details but nobody talked about harassment for which i made a complaint.

                  On 9th may, 2019 your executive varun along with your recovery agent jaiswal came at my place. Again there was a threat which my mother faced.

                  Varun your executive gave a threat "bete ko bolo mujhe call kare warna 12th ko police aake paise nikalvayegi aur uske phone ke call detail main nikal vaunga aur sabko call karke bataunga ki bank ka paisa nahi derahe"

                  Now is this legal in hdfc norms? I guess according to rbi, bank has no authority to threat this way. We are not criminals that you people are crossing your limits.

                  My mom got faint around 9pm because of this threat.

                  Now i want justice on this threat, you are doing illegal things and then blaming us.

                  Jaiswal - [protected]

                  Varun - [protected]

                  [protected]

                  I am a third party, why these two people wants to talk to me. This card is of raman manocha. You people are doing all illegal things.

                  Take action against these two and stop bothering me

                  Details : complaint no. [protected] - raman manocha

                  Attaching the threat message of your executive to my mom.
                  +1 photos
                  HDFC Bank customer support has been notified about the posted complaint.
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                    P
                    Pravingomsale
                    from Akot, Maharashtra
                    May 9, 2019
                    Resolved
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                    Resolved

                    Address: Latur, Latur, Maharashtra, 413512

                    Dear sir.
                    I have submitted account closure for on 24/04/19. Initially they told me. It will be closed in 2days. But they did not close thw account. After 15 days when i visit the branch, they told me it will closed aftet 15 days. I have paid all the dues. They are ignoring me.
                    My account ia in latur branch.
                    Account name : innoplasto industries.
                    Please help me.
                    Jun 12, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 10, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      Y
                      YOGESH KUMAR CHOUKIKAR
                      from Dindori, Madhya Pradesh
                      May 9, 2019
                      Resolved
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                      Resolved

                      Address: Raigad, Maharashtra, 402105

                      I applied for credit card on 8 february 2019, and i received an e-mail from credit card department of hdfc bank to send my salary slip and other relevant documents i sended them through speed post and also that post received by hdfc bank as i track that speed post. M y application reference number is dcc[protected].
                      Your online portal showing "application under review" since 26/03/2019. I want to know when my credit card dispatch.
                      What ia about your police of 21 days.
                      Ita my 3rd complaint.
                      +1 photos
                      Jun 24, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 11, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have noted the concerns expressed in your post. In this regard, we are unable to trace your recent application records with the details provided in your post. Having said this, we request you to provide the following details to the [protected]@hdfcbank.com e-mail id to enable us to do the needful. 1. Name as mentioned on the application form 2. Date on which the application was submitted 3. Place where the application was submitted 4. E-mail address & City of residence 5. Name and contact details of the executive who collected the application. 6. Mode of application (online link or website details). 7. 16 digit alpha number application reference number.

                      -Zubin
                      HDFC Bank Customer Assistance
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                        B
                        Bheem Raja Shekhar
                        from Cuddapah, Andhra Pradesh
                        May 9, 2019
                        Resolved
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                        Resolved

                        Address: 507115

                        Recently (January-2019) one of the executive (Staff) of hdfc called and offered me life time free amc credit card and a credit card was sent to my address through courier (Jan-19). Last month (April -19), another executive of hdfc bank called and told me that 1000 rupees is amc for my credit card but i told her that this life time free amc cc. But she insisted that i need to pay amc if i wanna use that card otherwise asked me to block the card after clearing pending emi. I don't know how can they issue a card saying life time free and asking amc? I am unable to contact the hdfc customer care number as it's not working properly. I request the management to solve the problem as soon as possible.
                        Jun 11, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 11, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We confirm that, your card account was issued as a Life Time Free card subject to activation of M/s. Smartpay in your card account within 90 days of card issuance. However, your request for registration was not processed due to "invalid biller details". In the absence of your registration, your credit card remained as a priced card.

                        -Zubin
                        HDFC Bank Customer Assistance
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                          S
                          sunny ranjan1
                          from Mumbai, Maharashtra
                          May 9, 2019
                          Resolved
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                          Resolved

                          Address: Jaipur, Rajasthan, 303025

                          I had transferred rs2500 to my hdfc bank account number [protected] and they had holded the amount of rs 1415 and after writing complaint mail they deducted the whole amount. They said this was a zero balance account. And the amount was holded without notifing me and also took away my money without any concent. They have done fraud. Help me here is the details;
                          Funds on hold
                          Account number: [protected]
                          As on date: 8 may 2019
                          Amount held by
                          Hdfc bank (For mirevenue hold through gefu): ₹1, 415.44

                          I had also asked them to tell me the reason but they didn't reply and they deducted the amount.
                          Jun 12, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 11, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

                          -Zubin
                          HDFC Bank Customer Assistance
                          My account number is [protected] rs puram coimbatore branch yesterday 4000amount is deposited to my account hdfc bank deducted the 4000 whole money i wnat this amount refund why your bank is cheating the people without our knowledge how you deduct the balance from my account.pls refund
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                            J
                            Jehan10
                            from Mumbai, Maharashtra
                            May 9, 2019
                            Resolved
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                            Resolved

                            Address: Anantnag near Irrigation Colony, 192124

                            I recently got my current account created at hdfc anantnag through csc vle program.
                            My welcome kit was forwarded by hdfc however it was not delivered to me rather i got a main from hdfc that due to some. Adress issue the welcome kit has been returned to the hdfc anantnag branch and i can collect it from there, but for my utter shock the officials at hdfc anatnag denied the claim outrightly and told me it is not here but somewhere else.
                            I want to know where is my welcome kit and what kind of professionalism is this?
                            Hdfc a/c no:[protected]
                            +1 photos
                            Jun 18, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 17, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We understand that Mr. Guroo Yousuf has contacted you with regards to your query. For further assistance, you may contact him on [protected]. Kindly note the delivery TAT would be 5 working days.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              R
                              rmodgil
                              from Mumbai, Maharashtra
                              May 9, 2019
                              Resolved
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                              Resolved

                              Address: SCO 78 & 79, Madhya Marg Sector 8C Chandigarh-160018 IFSC - HDFC0000107, Chandigarh, Chandigarh, 160008

                              Account closure request

                              Major drawback from hdfc bank.

                              1. Hdfc converted salaried account to saving account by itself.

                              2. I have not done any transaction in this account after last salaried i got.

                              3. I have attached email history for account closure but no positive feedback from bank.
                              4. I am not payable these non-maintenance charges while i am not using their services for saving account.
                              5. Bank can not convert my account without my approval.

                              Kindly help me out of this situation

                              Re:'hbl=[protected]' web - bank account - current account or savings account - how do i close my account
                              Inbox
                              X

                              Hdfc bank support
                              Tue, nov 27, 2018, 12:06 am
                              To me

                              Dear customer,

                              Thank you for writing to us.

                              This is a system-generated response to acknowledge receipt of your e-mail. For faster resolution of your query, we request you to kindly mention your account number in your correspondence with us. Please ignore if you have already mentioned the same in your mail else we request you to resend your mail with the complete account number.

                              Our customer service executive will respond within 2 (Two) working days.in case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

                              The subject line contains nine digit reference number/docket number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution.

                              Important:

                              Hotlisting of card: loss of atm, debit card or any other card issued by our bank must be immediately reported to our phone-banking unit to have the card hotlisted (Cancelled). The phone-banking facility (Hotlisting desk) is available round the clock. Alternatively, please log in to netbanking and submit your request for hotlisting of the card.

                              Cheque stop payment: stop payment request is not processed through email. To make a stop payment request please log in to your netbanking account and click on the "stop payment of cheque" option available under "request" menu on the left hand side of the web page. Stop payment of cheques through netbanking is free of charge. Alternatively, you could contact your branch to make a stop payment request for a cheque.

                              Unknown beneficiary addition/transfer of fund: in case you have received a message stating that a transaction has been done using your netbanking login or a beneficiary has been added into your netbanking account, please immediately visit nearest hdfc bank branch to get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

                              Please visit the following url to access information for the complete address and contact details of our branches

                              Retail branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

                              Towards enriching our customer experience, our digital bank offering through netbanking / mobile banking offers varied services round - the - clock, just a touch away. You can access the following link for details:

                              http://www.hdfcbank.com/personal/ways_to_bank/ways-to-bank-landing

                              For instant balance inquiry call[protected] and we shall sms you the account balance details.

                              Other toll free numbers to access banking services:

                              · call[protected] to get your mini statement

                              · call[protected] to give request for cheque book

                              · call[protected] to give request for account statement

                              Assuring you of our best of services.

                              Warm regards,

                              Hdfc bank ltd.

                              Hdfc bank officials or representatives will never ask you for your personal information i. E. Your card details, passwords, pin, cvv, otp etc. Do not share these details with anyone over phone, sms or email

                              To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm


                              _
                              Disclaimer:
                              "the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
                              Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013."

                              Rocky shane
                              Nov 28, 2018, 4:22 pm
                              To support

                              Hi all,

                              I have not received any response on my email.

                              Rohit sharma

                              On nov 27, 2018 12:06 am, "hdfc bank support" wrote:
                              Dear customer,

                              Thank you for writing to us.

                              This is a system-generated response to acknowledge receipt of your e-mail. For faster resolution of your query, we request you to kindly mention your account number in your correspondence with us. Please ignore if you have already mentioned the same in your mail else we request you to resend your mail with the complete account number.

                              Our customer service executive will respond within 2 (Two) working days.in case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

                              The subject line contains nine digit reference number/docket number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution.

                              Important:

                              Hotlisting of card: loss of atm, debit card or any other card issued by our bank must be immediately reported to our phone-banking unit to have the card hotlisted (Cancelled). The phone-banking facility (Hotlisting desk) is available round the clock. Alternatively, please log in to netbanking and submit your request for hotlisting of the card.

                              Cheque stop payment: stop payment request is not processed through email. To make a stop payment request please log in to your netbanking account and click on the "stop payment of cheque" option available under "request" menu on the left hand side of the web page. Stop payment of cheques through netbanking is free of charge. Alternatively, you could contact your branch to make a stop payment request for a cheque.

                              Unknown beneficiary addition/transfer of fund: in case you have received a message stating that a transaction has been done using your netbanking login or a beneficiary has been added into your netbanking account, please immediately visit nearest hdfc bank branch to get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

                              Please visit the following url to access information for the complete address and contact details of our branches

                              Retail branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

                              Towards enriching our customer experience, our digital bank offering through netbanking / mobile banking offers varied services round - the - clock, just a touch away. You can access the following link for details:

                              http://www.hdfcbank.com/personal/ways_to_bank/ways-to-bank-landing

                              For instant balance inquiry call[protected] and we shall sms you the account balance details.

                              Other toll free numbers to access banking services:

                              · call[protected] to get your mini statement

                              · call[protected] to give request for cheque book

                              · call[protected] to give request for account statement

                              Assuring you of our best of services.

                              Warm regards,

                              Hdfc bank ltd.

                              Hdfc bank officials or representatives will never ask you for your personal information i. E. Your card details, passwords, pin, cvv, otp etc. Do not share these details with anyone over phone, sms or email

                              To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm


                              _
                              Disclaimer:
                              "the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
                              Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013."

                              Hdfc bank support
                              Nov 30, 2018, 7:13 pm
                              To me

                              Dear mr. Sharma,

                              Thank you for writing to us.

                              This is with reference to your e-mail dated november 28, 2018 with subject line : "re:'hbl=[protected]' web - bank account - current account or savings account - how do i close my account".

                              We request you to reconsider your decision to close the account and revert to us with the reason for the closure to enable us to assist you.

                              Incase you still wish to close your account held with hdfc bank, please submit the account closure form (Available on www.hdfcbank.com forms center personal banking) along-with extended kyc annexure (Available on www.hdfcbank.com forms center personal banking extended kyc annexure) at any of our nearest bank branches.

                              Please visit the following link for address of our branches and atms

                              Https://www.hdfcbank.com/branch-atm-locator

                              Addressing your concern we wish to clarify that combined closure form is a common form which is required to fill in by an account holder incase he holds more than a single product with the bank.

                              By filling this form our customers can close all other accounts/products and delink the same along with savings account held with the bank. For ex : isa account/ depository account / credit card etc.

                              You will need to tick the relevant boxes mentioned on the form.

                              This application must be signed by all joint holders where the account is held jointly in the same order of names as appearing on the account or by sole holder in case of sole ownership account to be closed.in case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of application for closure.

                              In case the account is dormant, please submit a letter at the branch for activation of your account. Your account closure request can be processed only post activation of your account.

                              We regret that we are unable to process the request for account closure received through phonebanking, netbanking, e-mail, scanned or faxed copy for security and authentication purposes.in case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier.

                              We also request you to destroy or surrender the cheque book and debit card at the time of account closure.

                              We look forward to opportunities to serve you in the future.

                              In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation


                              Warm regards,
                              Kasim sayed
                              Customer service officer
                              Support team
                              Hdfc bank ltd.

                              For any query or clarification on our hdfc bank products, do visit our hdfc bank webpage at the link https://www.hdfcbank.com/personal/customer-centre for online assistance. We assure you of our best service at all times.

                              For answers to queries, information, assistance. Just ask eva. Please click on the following url for eva assistance:

                              Http://www.hdfcbank.com/eva

                              Do not share your internet banking user name/password or credit/debit card number pin/cvv/otp via e-mail or over the phone.

                              - enroll for pradhan mantri social security schemes by logging to your netbanking account or visit nearest branch. For scheme details refer the link :

                              Pradhan mantri suraksha bima yojana - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
                              Pradhan mantri jeevan jyoti bima yojana - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html

                              - introducing "smartbuy" for hdfc bank customers...

                              - your one stop-shop for flights, hotels, shopping & more.. Visit & enjoy great deals in one place. http://offers.smartbuy.hdfcbank.com/


                              =

                              Disclaimer :

                              The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

                              Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013.

                              =

                              Rocky shane
                              Nov 30, 2018, 10:47 pm
                              To support

                              Hi kasim,

                              Thanks for revert, but i am not satisfied with your reply.
                              Actually, i have some basic queries about my account closure.

                              1. I have not received any call related my salary account which should be closed instead convert in to saving ac.
                              2. I am getting sms about non maintenance charges of rupees 600/- from your side in every month.
                              3. I have not done any transaction from november 2017 on this salary account.
                              4. I have met an road accident in august 2018, till i am not able come bank due to arm broken.
                              5. I am not able to pay non - maintenance charges due to my condition due to accident and now i am jobless.

                              Can you please justify with my statements?

                              Is there other way to sort out this issue.

                              I am very serious about this issue please reply in positive manner.

                              Rohit sharma

                              Rocky shane
                              Attachments
                              Dec 3, 2018, 2:16 pm
                              To support

                              Dear,

                              Any concern on my previous email.

                              Rohit sharma

                              On fri, nov 30, 2018 at 10:47 pm rocky shane wrote:
                              Hi kasim,

                              Thanks for revert, but i am not satisfied with your reply.
                              Actually, i have some basic queries about my account closure.

                              1. I have not received any call related my salary account which should be closed instead convert in to saving ac.
                              2. I am getting sms about non maintenance charges of rupees 600/- from your side in every month.
                              3. I have not done any transaction from november 2017 on this salary account.
                              4. I have met an road accident in august 2018, till i am not able come bank due to arm broken.
                              5. I am not able to pay non - maintenance charges due to my condition due to accident and now i am jobless.

                              Can you please justify with my statements?

                              Is there other way to sort out this issue.

                              I am very serious about this issue please reply in positive manner.

                              Rohit sharma
                              Dear mr. Sharma,

                              Thank you for writing to us.

                              This is with reference to your e-mail dated november 28, 2018 with subject line : "re:'hbl=[protected]' web - bank account - current account or savings account - how do i close my account".

                              We request you to reconsider your decision to close the account and revert to us with the reason for the closure to enable us to assist you.

                              Incase you still wish to close your account held with hdfc bank, please submit the account closure form (Available on www.hdfcbank.com forms center personal banking) along-with extended kyc annexure (Available on www.hdfcbank.com forms center personal banking extended kyc annexure) at any of our nearest bank branches.

                              Please visit the following link for address of our branches and atms

                              Https://www.hdfcbank.com/branch-atm-locator

                              Addressing your concern we wish to clarify that combined closure form is a common form which is required to fill in by an account holder incase he holds more than a single product with the bank.

                              By filling this form our customers can close all other accounts/products and delink the same along with savings account held with the bank. For ex : isa account/ depository account / credit card etc.

                              You will need to tick the relevant boxes mentioned on the form.

                              This application must be signed by all joint holders where the account is held jointly in the same order of names as appearing on the account or by sole holder in case of sole ownership account to be closed.in case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of application for closure.

                              In case the account is dormant, please submit a letter at the branch for activation of your account. Your account closure request can be processed only post activation of your account.

                              We regret that we are unable to process the request for account closure received through phonebanking, netbanking, e-mail, scanned or faxed copy for security and authentication purposes.in case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier.

                              We also request you to destroy or surrender the cheque book and debit card at the time of account closure.

                              We look forward to opportunities to serve you in the future.

                              In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation


                              Warm regards,
                              Kasim sayed
                              Customer service officer
                              Support team
                              Hdfc bank ltd.

                              For any query or clarification on our hdfc bank products, do visit our hdfc bank webpage at the link https://www.hdfcbank.com/personal/customer-centre for online assistance. We assure you of our best service at all times.

                              For answers to queries, information, assistance. Just ask eva. Please click on the following url for eva assistance:

                              Http://www.hdfcbank.com/eva

                              Do not share your internet banking user name/password or credit/debit card number pin/cvv/otp via e-mail or over the phone.

                              - enroll for pradhan mantri social security schemes by logging to your netbanking account or visit nearest branch. For scheme details refer the link :

                              Pradhan mantri suraksha bima yojana - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
                              Pradhan mantri jeevan jyoti bima yojana - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html

                              - introducing "smartbuy" for hdfc bank customers...

                              - your one stop-shop for flights, hotels, shopping & more.. Visit & enjoy great deals in one place. http://offers.smartbuy.hdfcbank.com/


                              =

                              Disclaimer :

                              The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

                              Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013.

                              =

                              Hdfc bank officials or representatives will never ask you for your personal information i. E. Your card details, passwords, pin, cvv, otp etc. Do not share these details with anyone over phone, sms or email

                              To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm


                              _
                              Disclaimer:
                              "the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
                              Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013."
                              Attachments area

                              Hdfc bank support
                              Dec 5, 2018, 6:59 pm
                              To me

                              Dear mr. Sharma,

                              Thank you for writing to us.

                              This is with reference to your e-mail dated december 03, 2018, with subject line : "re: 'hbl=[protected]' web - bank account - current account or savings account - how do i close my account".

                              We regret that we are unable to process the request for account closure received through phonebanking, netbanking, e-mail, scanned or faxed copy for security and authentication purposes.in case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier.

                              Please visit the following link for address of our branches and atms

                              Https://www.hdfcbank.com/branch-atm-locator


                              Warm regards,
                              Nilesh gawde
                              Customer service officer
                              Customer support team
                              May 20, 2019
                              Complaint marked as Resolved 
                              Today i have visited on bank. Bank Representative closed my bank account without an issue. Thanks for Consumer Complaints Team. Done Great Job.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 15, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that our branch official Ms. Sangeeta Bagga has responded to you through email. Please check your email inbox and revert to her in case of any pending issue.

                              -Nadia
                              HDFC Bank Customer Assistance
                              May 20, 2019
                              Updated by rmodgil
                              Thanks for quick response.

                              Today i have visited on bank . Bank Representative closed my bank account without an issue.

                              Thanks for help me out of this situation.
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                                S
                                Sahil Kumar Mittal
                                from Ludhiana, Punjab
                                May 9, 2019
                                Report
                                Copy

                                Address: Chandigarh, Chandigarh, 160035

                                Hi, i had salary account in hdfc 2 years back in one company. I was doing my internship and after my internship i left for my further studies.
                                The bank converted my salary account into savings account & charged monthly.. Now its 9200 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidelines on savings account banks not charge even its negative balance.
                                I approach branch, but they behaved rudely & refused to close account.
                                Plz do juistice to me. 9200 is huge amount to me. I am not able to pay this amont. What is the solution?
                                What is the action i can will take against this bank.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Helpful
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                                  P
                                  prakashomp
                                  from Bangalore, Karnataka
                                  May 9, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 560037

                                  I am getting a lot of calls from your bank as a promotional call for personal loan.

                                  I have not signed up for promotional calls and i am not interested for personal loan unless your bank is planning to give me a good amount of money and i don't need to pay you back the money.

                                  So please quit disturb.
                                  I don't want marketing calls,
                                  Many times registered dnd also, still i am getting more calls.
                                  Why you are using my number?
                                  Jun 27, 2019
                                  Complaint marked as Resolved 
                                  Still I am getting calls after creating DND request also
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 10, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your complete concern, caller details and contact details on which you are receiving the calls to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    A
                                    apple123
                                    from Hyderabad, Telangana
                                    May 9, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: HDFC banjara hills, Hyderabad, Andhra Pradesh, 500001

                                    Hey folks,

                                    I'm getting calls from marketing team asking me to take personal loans i keep denying them mostly ladies call me with different numbers and and speaks very rude. No idea who is taking customer information

                                    You bank is harassing me for denying personal and speaking in abusive language for denying loans.

                                    Below are the numbers i got call from

                                    [protected]
                                    [protected]
                                    Jun 18, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    May 13, 2019
                                    Updated by apple123
                                    hell Folks,

                                    once again today i got call from you HDFC bank for personal loans, branch banjara hills name is ambica number is [protected].

                                    already i have complained still i get call from girls. girls keep calling and keeps laughing is it something joke services also do you offer including bank services is it complimentary.

                                    whats going on can you explain?
                                    May 13, 2019
                                    Updated by apple123
                                    harassment from HDFC bank calling mANY TIMEs in a day asking for personal LOANs and disturbing my daily activities
                                    I told your executives 1000 times not to make CALL TO me, every time they assure they wont call, but sadly the same person even calls the next day itself or the same day.
                                    girls keep calling and keeps laughing way of behavior is like ### which is a not a good, when i give the phone to a woman then your executive is disconnecting the call are they interested to speak only to males and to tell you we are not that type of people

                                    Imagine how frustrated I would be in following situation,
                                    getting calls
                                    1.when I am driving car/bike
                                    2. when I am taking shower
                                    3. when I am in meeting
                                    4. when I am in roaming (I spend extra money for that)
                                    5. when I am having food

                                    we are from military this is an final warning next is what we are going to take action, what can be done in order to stop this.
                                    Verified Support
                                    May 13, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have investigated the matter and confirm that these number does not belong to any of our impaneled DSA. There is a strong possibility that this person is acting as a freelancer and placing unsolicited calls in violation of the rules prescribed by TRAI. We submit that your contact number has not been released by our Bank to any telemarketing agency and we have also not been able to identify the source of such calls. The call originating number listed out by you appear to be telemarketing line because registered telemarketers have been allocated 10 digit numbers of "140xxxxxxxx" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources. If such contacts result in a business lead, the same could be then passed on to a DSA (Direct Selling Associate) for fulfillment. Any telecaller claiming to represent our Bank is clearly a case of misrepresentation and you are also free to pursue the matter legally. As a corporate entity, our Bank is compliant with all directives, regulations, and laws of the land and we have set in place stringent controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law. The responsibility to prevent UCCs (Unsolicited Commercial Contacts) has been placed on telemarketing agencies and telecom service providers and we recommend that the matter be taken up with TRAI since the onus to prevent UCCs have been placed on telemarketing agencies and telecom service providers. TRAI's web site <http://www.trai.gov.in/> contains all necessary information on consumer rights, how to lodge complaints and penalty for violations of the DNC rules.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    May 16, 2019
                                    Updated by apple123
                                    once again i got a call from the marketing agent today number is [protected]
                                    May 16, 2019
                                    Updated by apple123
                                    the marketing agent told that belongs to banjara hills branch can this be taken action .
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                                      M
                                      Madhukumar Krishnan
                                      from Tellicherry, Kerala
                                      May 9, 2019
                                      Resolved
                                      Report
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                                      Resolved

                                      Address: No 76, Krishnan Enclave 2 Crs RKM Lyt Maragondanahalli,, Bangalore, Karnataka, 560036

                                      Hi,

                                      I had submitted application form with documents to open a current account at hdfc nri layout branch bangalore. However, after several calls and follow up the branch staff is least to respond and avoiding my phone calls. Due to this my transaction are held up. I need an immediate solution to resolve this. I could not contact the branch manager as all the hdfc numbers are voice based.
                                      Jun 22, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 09, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your complete concern, the application number, mode of application, date of application, complete address of the branch and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        H
                                        Harmeet_Gurpreet
                                        from Gurgaon, Haryana
                                        May 9, 2019
                                        Report
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                                        Address: New Delhi, Delhi, 110087

                                        Hi sir/mam

                                        I have settled my hdfc cc as i had lost my job and was unable to pay whole amount and i have paid settled amount 41500 of 6 months emi but i am in financial crisis. I have total paid 34200 my total dues is approx 7300 rs. Hdfc executive (Bharti) mob no is [protected], call me and saying u have urgent payment of 5000 approx on urgent basis rest amount u have paid in some days. Then i am agree and i have paid 5000 rs. Then no calls no messages. I have call to bharti on 23 april 2019 and bharti not picking my phone. Then she message me ki aap tension mat lo apka letter mei hi de dungi. I am ok for statement

                                        Then another hdfc bank executive "krishna"call me on 4th of may 2019, and he saying u paid 74000 and he saying ki tujhe ghar mei ghuskar marenge or neck se pakadkar ghasitte hue paise nikalwayenge. And he saying abusing language on call he saying ki tune card se chicken tikke khaye hai. Wtf who is hdfc? To question me for my personal life. And he is abusing then i am abusing bcz he is saying ki tu apni maa ka dalla hai again my question wtf is hdfc bank and krishna? I have registred a complaint in police station for me and my family safety. And abused service from hdfc bank. Krishna numbers and recording save in my records. If not action for my complaint then i have registered a fir and case against hdfc bank, krishna (Hdfc) and bharti (Hdfc). Contact numbers of bharti and krishna :-

                                        Bharti - [protected]
                                        Krishna - [protected], [protected]

                                        Kindly help me to resolve this issue, i am not able to pay anything more.

                                        If if could able to pay definitely i would pay whole amount and don;t settle my ac and lost my civil as well.

                                        Cc no :-[protected]
                                        Name :- harmeet singh
                                        Mob:-[protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Jun 04, 2019
                                        Updated by Harmeet_Gurpreet
                                        No one contact me for HDFC side ... and complaint not solved.. another hdfc employess call me and torcher again and again .. no one help me
                                        Nov 15, 2019
                                        Updated by Harmeet_Gurpreet
                                        No one resolved problem from HDFC Bank Side
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