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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 722

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P
from Mumbai, Maharashtra
May 8, 2019
Resolved
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I am using this credit card from one year i have paid all my principle amount still now, they keep on putting interest rates and financial charges continue sly
I lost faith in hdfc please try to resolve my issue to continue with this.
I have lot of friends with hdfc where in i can share my issue with them.

Insted of paying most of the times on time you people keep on putting interests and finance charges. Please make some deductions to pay the remaining amount or else i wont pay it and go for the court.
Jun 13, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 09, 2019
HDFC Bank Customer Care's response
Dear Customer,

We wish to clarify that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ Owing to non receipt of payment the card has been invalidated. For further clarification, kindly share your elaborated query from your registered e-mail id to us at [protected]@hdfcbank.com and we shall assist you.

-Nadia
HDFC Bank Customer Assistance
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    N
    from Bengaluru, Karnataka
    May 8, 2019
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    There is no response for phone call to[protected], just music is played for hours together, i want to get my sticker which i have lost when my windshield of my car broke, i tried calling from that 02 may 2019 there is no response till date. Found an email id:fastag. [protected]@insolutionsglobal.com and mail them regarding and till now ro response on phone or email. This is a nonsence fastag by hdfc bank
    Dear Customer,

    I request you to share your complaint reference number to us for better assistance.

    HDFC Bank Customer Assistance
    Anay
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      J
      jyotishukla1
      from Mumbai, Maharashtra
      May 8, 2019
      Resolved
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      Resolved

      Address: jaya nagar 4th block opposite cooljoint, Bangalore, Karnataka, 560041

      I don't know what the hdfc bank is doing with my account this is third time when bank deducted 531 rupees again this "amb chrg incl gst for may2019-mir (708 rupee)" i dont know why they are having problem with my account. I am totally fed up with this.

      I want my money back. This is third time when bank deducted amount from my account without providing any information to me. And my account number is [protected]
      Jun 12, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 09, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Average Monthly Balance charges have been levied since the required minimum balance of Rs. 10000/- was not maintained. Request you to maintain the required monthly balance, to avoid the charges. Kindly refer below URL for a schedule of fees and charges applicable. https://bit.ly/2AVksOb

      -Nadia
      HDFC Bank Customer Assistance
      May 09, 2019
      Updated by jyotishukla1
      Dear bank my account is salary account and if i 'm not maintain monthly balance then you deduct on current month but only this month deduct all previous month charges it not proper way if in march i m not maintain my account then you charge on that month but i m not got any message or notification or deduction on march
      Directly you deduct last 3 month charge after going 3 month(in may u deduct last 3 month march, April, may ) its not policies
      So please give me return my all deducted money
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        Y
        Yazish
        from Lucknow, Uttar Pradesh
        May 8, 2019
        Resolved
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        Resolved

        Address: 53 Mewatipura, Jhansi, Jhansi, Uttar Pradesh, 284002

        Cancellation of one assist membership
        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4028 without my concern on date:08/05/2019 and previous year also. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

        Oneassist relationship number :2033078
        Name :- mohd yazish khan
        Mobile no. :- [protected]
        Credit card number ending :- 4028
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        May 08, 2019
        Updated by Yazish
        Hdfc customers id 68601972
        Dear Yazish,

        Greetings from OneAssist!!!

        We are sorry to see you go.

        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

        We appreciate your patience in the interim.

        Regards

        Team OneAssist
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          N
          narayan jaju
          from Hyderabad, Telangana
          May 8, 2019
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          Address: Hyderabad, Andhra Pradesh, 500012

          I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 6489 without my concern on date:08/05/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-
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            P
            Pooja Ramesh Pai
            from Jaipur, Rajasthan
            May 8, 2019
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            Address: Bellandur Bangalore, Bangalore, Karnataka

            I have not opened the credit card issued by hdfc bank but the bank without my permission by taking internal information has been making payments and giving me continuous calls for payment of the bill. It is leading to harassment. Kindly look into the matter.
            Attached the photos.
            After complaining to the customer care also no response is been received
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              smpmstng
              from Mumbai, Maharashtra
              May 8, 2019
              Resolved
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              Address: Mumbai City, Maharashtra

              I am nri customer. I am not getting otp on my registered mobile for logging on since 1 month. I am unable to transfer fund to other bank due to unavailable of otp in hdfc bank mobile apps also. I am not suffering only for one month, several times since opening account on hdfc bank in 2014. I contacted with customer support department from abroad several times to get otp when i stuck. Sometimes i got opt after a long trial.
              Jun 14, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 08, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID., email id & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              Customer Assistance.
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                S
                Sathiyabalan S
                from Chennai, Tamil Nadu
                May 8, 2019
                Resolved
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                Address: 94086

                Hi team,

                I have been trying to reset my ipin for past 1 week by using the option of "otp to registered mobile & email id". Issue is, i'm receiving otp to my registered mobile number every time but not to my registered email id.

                Due to this, i'm unable to complete the transaction of changing ipin at every instances.

                My customer id 37983164

                Regards,
                Sathiyabalan
                Jun 11, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 09, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We request you to make a fresh attempt to reset your IPIN and email us at [protected]@hdfcbank.com along with date/time of attempt and step by step screenshot of the process followed by you in order to check the OTP status.

                -Nadia
                HDFC Bank Customer Assistance
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                  N
                  naikpavan56
                  from Delhi, Delhi
                  May 7, 2019
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                  Address: No.446, 17th cross, 4th sector HSR layout bangalore, 560035

                  I don't know what the hdfc bank is doing with my account this is third time when bank deducted 708 rupees three times (Total=2124) again this "amb chrg incl gst for mar2019-mir[protected]" i dont know why they are having problem with my account. I am totally fed up with this. I mantained minium balance also.

                  I want my money back. This is third time when bank deducted amount from my account without providing any information to me. This deduction is maid on 6 march 2019 and 7 may-2019 (Three times) and my account number is [protected].

                  Pavan naik
                  Email: [protected]@gmail.com
                  Acc no:-
                  Bank name: hdfc bank
                  HDFC Bank customer support has been notified about the posted complaint.
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                    naikpavan56
                    from Delhi, Delhi
                    May 7, 2019
                    Resolved
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                    Resolved

                    Address: No.446, 17th cross, 4th sector, HSR layout, Bangalore, 560035

                    I don't know what the hdfc bank is doing with my account this is third time when bank deducted 708 rupees three times (Total=2124) again this "amb chrg incl gst for mar2019-mir[protected]" i dont know why they are having problem with my account. I am totally fed up with this. I mantained minium balance also.

                    I want my money back. This is third time when bank deducted amount from my account without providing any information to me. This deduction is maid on 6 march 2019 and 7 may-2019 (Three times) and my account number is [protected].

                    Pavan naik
                    Email: [protected]@gmail.com
                    Acc no:- [protected]
                    Bank name: hdfc bank
                    Jun 10, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    May 07, 2019
                    Updated by naikpavan56
                    .
                    Verified Support
                    May 07, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We're sorry to hear that. Please share your Account No.with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
                    Verified Support
                    May 09, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: https://bit.ly/2JgzzR7 (For Terms & Conditions) https://bit.ly/2D62CbT (On charges applicable for the Regular Savings Account) Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      R
                      rahulk079
                      from Delhi, Delhi
                      May 7, 2019
                      Resolved
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                      Resolved

                      Address: 777/83 GOkhale nagar, Pune, Maharashtra, 411016

                      Myself rahul kamble from pune.
                      My hdfc bank account number is [protected] customer number 26341523 and my credit card number is [protected] and my hdfc bank credit card jumbo loan number is [protected]
                      I have a credit card with hdfc bank and i also availed the jumbo & insta loan against it. And i was paying my bills on time with the bank till jan, 19. There was a medical emergency in my family and since i am the only earning member i had to look after it hence failed to pay the credit card dues on time. But i paid the credit card bills with huge late payment charges. I paid rs. 15000 in march and rs. 15000 april 2019 though they hold my salary for may 2019. How come they hold my salary. This is ridicules.
                      I am going to consumer court and will do every possible thing to get my salary back.
                      The collection executive and collection tele callers talks in very cheap language. This collection recovery guy vikram from pune nana peth and have good contacts with gunda gang who comes to my home for recovery and use very bad language he also says i will stay at your home if you don’t pay me right now. This is so pathetic. Hdfc was the number 1 bank but now it is losing the standard. This lady from hdfc credit card collection and the recovery guy are the threats to my life sometimes i think that i should hang myself.
                      I must say that the hdfc bank is the worst bank in india. I will never suggest or recommend to buy any product of hdfc to my relatives, colleagues and friends. And i will also do the same.
                      Please find attached the credit card payment receipts.
                      I want my salary back asap.
                      Rahul
                      [protected]
                      Jun 14, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 07, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We're sorry to hear that. Please share your Account No.with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
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                        C
                        Cb123
                        from Chennai, Tamil Nadu
                        May 7, 2019
                        Resolved
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                        Resolved

                        Address: AIROLI, SEC-19, MUMBAI, Mumbai City, Maharashtra, 400708

                        On 8th april, i did international transaction of 92568.57 rupees with the cheque/ref no.[protected] for which bank was supposed to charge me 3.5% on total amount. On 24th april, the closing balance of my account was 251.00 rupees. On 25th april, the closing balance of my account was -3691.04. I called hdfc and asked the reason for having negative amount in my account. They sad, it is because of the international transaction which i did on 8th april. And they said, once salary is credited to this account, i am no longer supposed to pay to hdfc. On 1st may, i received the salary of 48001 rupees from my organisation, however my account was displaying 44560 rupees. On 6th may, 3272.63 rupees were again deducted from my account with the cheque/ref no. - mir[protected]. I would like to complaint against hdfc for charging me twice for one transaction without giving me any intimation or pre-notice.in spite of calling them again and again no action is taken by them and i am getting charged again and again.
                        Jun 8, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 07, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We're sorry to hear that. Please share your Account No.with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
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                          N
                          nairsaj
                          from Erattupetta, Kerala
                          May 7, 2019
                          Resolved
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                          Resolved

                          My fastag has been blacklisted for no reason. I had recharged it with ₹1500 2 weeks back expecting to have a smooth interstate journey following week however was surprised to see it blacklisted without any prior intimation. On calling the customer care on 4th may i was told it’s been blacklisted for inactivity (I had last used it on 31st mar, blacklisting for one month inactivity is really absurd!) however i was told it would be reactivated in 48 hrs, and there are no further issues. However, on crossing the toll today it still says blacklisted. On calling them again i was told another 48 hrs!? Is the customer service cell really that useless that they can’t resolve such issues and have no idea why my tag has been deactivated?
                          User id[protected]
                          Jun 17, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 10, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused to you. We wish to state that your Fastag is activated. You may contact Fastag call center at[protected].

                          -Nadia
                          HDFC Bank Customer Assistance
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                            D
                            Dishant Vora
                            from Vadnagar, Gujarat
                            May 7, 2019
                            Resolved
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                            Resolved

                            Address: Ahmedabad, Gujarat, 380005

                            I got message from hdfc bank that amazon has credited/reversed the rs 1291.0 to your account. But in the statement or balance the money is not reflecting.
                            Why it is not reflecting in my account hdfc bank since i got message from bank itself it should reflect immediately. Hope my money is safe. I have other bank accounts the return amount gets credited asap. Hdfc whats the issue??
                            Jun 10, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 07, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We're sorry to hear that. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Anay
                            HDFC Bank Customer Assitance.
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                              H
                              Hare Ram Shukla
                              from Delhi, Delhi
                              May 7, 2019
                              Resolved
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                              Resolved

                              credit card status shows decline

                              Address: 301707

                              Dear sir,

                              I would like to tell you that, i applied an application to get the hdfc credit card, its been around more than one week.
                              After getting the reference number from hdfc bank behalf, i tried to check the status on their respective site.
                              Before it was showing inprocess and today when i was checking then i found it is decline.
                              Even i can assure you that, i gave the documents which was true to the best...
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                              Mahendra Kumar D
                              from Chennai, Tamil Nadu
                              May 7, 2019
                              Resolved
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                              Resolved

                              Address: 26, East Coast Rd, Ambedkar Nagar, Kamaraj Nagar, Thiruvanmiyur, Chennai, 600041

                              I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3019 without my concern on date: 04/05/2019. I am not interested about this service and don't want this membership any more. Already i spoke one assist customer care previous year for same issue they auto debited rs. 2499/- after my complaint they retun some of the amount and they told this time we cannot cancel the policy next year we are not deduct any amount from your card but this culprits do the same in this year. So cancel the membership and refund this debited amount of rs.1399/- if hdfc not refund my ammount i will nevr use this bank credit card in my future kindly return back

                              Oneassist relationship number : [protected]
                              Name :- mahendra kumar d
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              May 07, 2019
                              Updated by Mahendra Kumar D
                              I am a HDFC bank credit card holder. The bank has auto debited Rs. 1399/- from my credit card number ending with 3915 without my concern on date: 04/05/2019. I am not interested about this service and don't want this membership any more. Already I spoke one assist customer care previous year for same issue they auto debited Rs. 2499/- after my complaint they retun some of the amount and they told this time we cannot cancel the policy next year we are not deduct any amount from your card but this culprits do the same in this year. So cancel the membership and refund this debited amount of Rs.1399/- if HDFC not refund my ammount i will nevr use this bank credit card in my future kindly return back

                              OneAssist Relationship Number : [protected]
                              Name :- Mahendra Kumar D
                              Dear Customer,

                              Greetings from OneAssist!!!

                              We are sorry to see you go.

                              We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                              We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                              Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                              We appreciate your patience in the interim.

                              Regards

                              Team OneAssist
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                                Payal Munot
                                from Bengaluru, Karnataka
                                May 7, 2019
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                                I have done an imps transaction from hdfc to other bank of amount 1000/- dated 07th May'2019, I have got an transaction timed out message due to technical reason .

                                I have checked with beneficiary bank, they are saying its not from our end and to check with the HDFC bank.
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                                  viken prajapati
                                  from Ahmedabad, Gujarat
                                  May 6, 2019
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                                  Address: Jamnagar, Gujarat, 361008

                                  My name is manisha vadhaiya widow of late ashwin vadhaiya. My husband had taken insurance of rs 49, 72, 611 by paying single premium of rs. 4, 72, 611. But after my husband's death due to myocardial infarction, hdfc refused the insurance claim saying that he had died due to pre-existing illness which is false. If he was ill at the time of insurance why did they take his insurance. They could have refused it at that time itself.
                                  Policy no.[protected]
                                  Claim no. C[protected]
                                  Mobile no. [protected]
                                  HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                                  I have health health insurance number
                                  [protected]. When I renewed it, company changed policy number[protected] give me new policy ... Plz. ... renewed my old policy ...my registered number [protected]
                                  [protected]
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                                    Prasad CN
                                    from Bengaluru, Karnataka
                                    May 6, 2019
                                    Resolved
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                                    Resolved

                                    Address: High Tension Double Road ,Vijayanagara branch, Mysore, Mysore, Karnataka, 570017

                                    We have pradhana mantri jana aushadhi kendra (Medical store). We opened a savings account at hdfc bank at vijayanagara branch, mysore to which a swiping machine was linked. All charges related to accounting opening and machine charges have been charged from the account. Out going transactions are reflected in the account. Its 20 days now and about 20 transactions. Till now not a single transaction has been reflected in my account. None of the transactions have been credited to my account. All my complaints have gone waste. None of the staff from the bank are supporting. To my repeated complaints the staff are not taking it seriously. Every time they give an excuse of the central office problem. When debits can reflect why not credit. Its almost 2000 rupees not that is yet to be credited. From day one we are facing this problem. Due to this we are losing customers. All are customers complain about we not having swiping machine. Main reason for us to open this account was for the swiping machine. Our sb account number is [protected]. Ifsc code: hdfc0003668.
                                    Jun 10, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 07, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      9
                                      9900885763
                                      from Bengaluru, Karnataka
                                      May 6, 2019
                                      Resolved
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                                      Resolved

                                      Address: 19 th 7th cross jayanagar 1st block,bangalore = 560011, 560011

                                      Hi Team,

                                      Customer ID: 51278963

                                      I have transfer a amount of Rs.5000/- to State bank of India through google pay on 7.1.2019 but receiver has not got the amount nor its been credited back to my account that HDFC.

                                      I am daily following up with the bank but HDFC team its say there are following up but not giving my money

                                      Its been 5 months i didn't got my money
                                      Jun 16, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      May 07, 2019
                                      Updated by 9900885763
                                      Still no call or any update from HDFC
                                      May 14, 2019
                                      Updated by 9900885763
                                      From HDFC still no update on this case or no one at least contacting for update
                                      Verified Support
                                      May 14, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We're sorry to hear that. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      Anay
                                      HDFC Bank Customer assistance
                                      May 15, 2019
                                      Updated by 9900885763
                                      Hi Team,

                                      Details has been sent
                                      May 16, 2019
                                      Updated by 9900885763
                                      Details has been sent any update on this
                                      May 25, 2019
                                      Updated by 9900885763
                                      Hi Team,

                                      I Have called the SBI bank to asst on the refund but still there are stating is pending for HDFC bank
                                      May 27, 2019
                                      Updated by 9900885763
                                      Hi Team,

                                      Kindly update on this case
                                      Jun 11, 2019
                                      Updated by 9900885763
                                      Hi Team,

                                      Kindly update on this case
                                      Jun 11, 2019
                                      Updated by 9900885763
                                      No update still from HDFC bank
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