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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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A
Anitha Dev
from Chennai, Tamil Nadu
May 1, 2019
Resolved
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Address: shenoy nagar, aminjikari, Chennai, Tamil Nadu

I have worked in a company they have provided me a salary account.. After i left the company i used to use the atm card for few months without knowing me the salary account turned into savings account.. Now am not using the account but till i got messages and notification that my account has negative balance.. I don't know why they are giving me the notification for negative balance since am not using that account. Now i could i close that account without my knowledge how could they able to put negative balance for non maintenance??
Jun 12, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 04, 2019
HDFC Bank Customer Care's response
Dear Customer,

We understand that Branch Head G.E.Koundinyah has contacted you with regards to your query. As discussed request, you to visit the nearest branch and submit the account closure request to enable us to assist you.

-Nadia
HDFC Bank Customer Assistance
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    H
    Hardev_singh
    from Mumbai, Maharashtra
    May 1, 2019
    Resolved
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    Address: 560076

    Dear hdfc bank

    I have transfer 1.58l inr from my hdfc bank account via hdfc mobile app to sbi account. The money got deducted from hdfc bank after some time i got a message from hdfc that the transfer is timed out. The money neither credited back in hdfc account, not in sbi (Beneficiary) account.

    Please help

    Date of transfer: 01/05/2019
    Imps ref id:[protected]

    Thanks
    May 3, 2019
    Complaint marked as Resolved 
    Automatically resolved. Spoken to customer care and got advised to wait for 48 hr in such case. If after 48 hr issue persists call the customer care. my issue resolved within 48 hr automatically and money got transferred in the beneficiary account.
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 03, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We would like to inform you that, the referred UPI transaction has been successfully processed at the Bank's end. Sometimes due to a technical issue at beneficiary bank end, it may take 2-3 working days for the payment settlement in beneficiary party's account/reversal back to the remitter account. In case of non-receipt of reversal/beneficiary still denies of having received the funds at their end, within the stipulated time as mentioned above, do write back to us at [protected]@hdfcbank.com with the beneficiary's latest bank account statement (statement with bank logo & account number) to enable us to assist you better.

    -Nadia
    HDFC Bank Customer Assistance
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      S
      sang_pongen
      from Delhi, Delhi
      May 1, 2019
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      Hello there

      I received sms from hdfc bank that rs-1899/- deducted from my debit card to towards cponeassis. Without my permission.. I did not get any mail. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. How can a bank allow such frodulent transactions

      Please deactivate and refund my money asap
      Date of incident : 12.33hrs. 30 april 2019
      Kotak credit card no. Xx8276
      Oneassist relationship number : 4229556
      HDFC Bank customer support has been notified about the posted complaint.
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        K
        Krishnamurari Mishra
        from Mumbai, Maharashtra
        May 1, 2019
        Resolved
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        Resolved

        Hi team,

        My name is krishnamurari, amt of rs 40000 is kept on hold on 16 apr 2019 on my salary account due to non payment of hdfc credit card.
        I was in contact with the collection department and told them constantly that i will be making the payment asap
        I had a serious medical issue in my family and that is why i was not able to make the payments. On 16 apr 2019 the full amount of the credit card is auto debited from the account.
        Money was not a problem here as i said that i told them that i will be paying the amount asap i have no regrets with auto debiting the amount.
        The question here is i made rs 10371 payment on 30 april 2018 why the card is still blocked and amt rs 40000 still on hold when i contacted customer care they are saying i need to clear all dues to unhold the amt in my salary account
        My only request to the bank is to remove the block status of the card nothing else and release my 40000 in salary account
        If the bank can do that... Nothing like that but if not then you should have told me that you are in no requirement of the customers anymore.. There are lot of customer hungry people out there.
        Jun 6, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        May 03, 2019
        Updated by Krishnamurari Mishra
        please activate my credit card which is blocked permanently, i have made the full payment..
        Verified Support
        May 03, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete concern, account number/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Bejoy
        HDFC Bank Customer Assistance
        please activate my credit card which is blocked permanently, i have made the full payment...
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          A
          Ajay M Nair
          from Gurgaon, Haryana
          Apr 30, 2019
          Resolved
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          Resolved

          Hi,

          I have paid my emi for the month of april towards my personal loan. The bank is still harassing me by sending payment due reminders over my email.

          I have raised the complaint and also informed the bank regarding the paid emi details including reference numbers. Still the bank haven't updated the payment. Now this is affecting my cibil score and this bank is not helping anymore.

          Thanks
          Jun 7, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 04, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email us at [protected]@hdfcbank.com along with your loan account details, payment details, caller number/name and date/time of call received for further investigation.

          -Nadia
          HDFC Bank Customer Assistance
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            R
            Ram Kuber Panday
            from Mumbai, Maharashtra
            Apr 30, 2019
            Resolved
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            Address: Post- Dandwa Pandey, Basti, Uttar Pradesh, 272148

            My policy no[protected] in HDFC Life due date is 04th May-2019 and no auto debit option in my policy by bank account but premium amount was deducted automatically without any information by credit card on the date 25 April-2019( 10 days before due date).By branch no any satisfy action taken till now also I have sent mail to Hdfc service department but they sent premium receipt after 5 days( deduction)
            why?
            I have frustrated this please take action urgently .
            Regards
            Ram Kuber Pandey
            No-[protected]
            Basti( UttarPradesh)
            +3 photos
            Jun 2, 2019
            Complaint marked as Resolved 
            HDFC Life customer support has been notified about the posted complaint.
            Apr 30, 2019
            Updated by Ram Kuber Panday
            This is deduction proof my policy[protected].

            Verified Support
            May 02, 2019
            HDFC Life Customer Care's response
            Hi, if policyholder have any unresolved concern with respect to HDFC Life policy, kindly inform the policyholder to write us at [protected]@hdfclife.com from his / her registered id to have the same addressed.
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              A
              AshokSk
              from Mumbai, Maharashtra
              Apr 30, 2019
              Resolved
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              Resolved

              Hi,

              My Name is Ashok and I am having HDFC Salary account and I am maintaining this account since 2013. I am having a very Good Transaction history in my account. I am having a credit card and unfortunately I got some personal medical emergency so I couldn't be able to make the minimum dues also for 2 + months and they put my account with lien mark and I got salary and I called to HDFC customer care and requested them to deduct my minimum due from salary and release the remaining amount. But nobody is responding properly and not giving resolution and they telling me to pay the minimum bill then they will release the amount but I don't have funds in any other sources. So, I explained the same to them but they are telling the same story and credit recovery team they are calling to my Third Party Account holders from personal mobiles and asking about my payment and talking rudely, which is not correct and a sensitive matter. I lost trust on HDFC. HDFC team is telling recovery team can call to anyone. Is this process of dealing a customer? I requested to deduct the minimum and release the remaining amount which I wanted to use for an emergency medical purpose. I wants help and proper resolution.

              Thanks and Regards,
              Ashok Sallakolusu
              [protected]
              Jun 4, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 04, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

              -Nadia
              HDFC Bank Customer Assistance
              May 04, 2019
              Updated by AshokSk
              Hi Nadia,

              I called to this number many times. Each and every time IVR is telling all executives are busy and wait for some time and after few seconds call is disconnected automatically. How many times I need to call? Nobody is responding properly. I requested customer care people and I got a call from backend after 4 days. She just told you need to speak with credit team manager and she given a mobile number. When I called to that mobile number she is declining my calls. Even I dropped a message. But no response. Attached is the mobile number which I got from your backend team. I am really frustrated with this. I hope HDFC will be serious about customer issues and will respond promply.

              May 06, 2019
              Updated by AshokSk
              Hi, I have called many times even from different mobiles it never connected. Whom should I approach?[protected],[protected] both numbers I have tried.

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                A
                Akshay Kathuria
                from Mumbai, Maharashtra
                Apr 30, 2019
                Resolved
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                Resolved

                received an ach message from hdfc for ashish securities pvt ltd. no details shared, fraud , no authorisation given.

                Address: Delhi-NCR, New Delhi, Delhi, 110085

                ACH for 17, 500/- added to my HDFC account
                From: Ashish Securities Pvt Ltd
                UMRN # - HDFC[protected]

                I have not transacted any of this, neither i am aware of this. No authorisation given to anyone for any ACH or ECS.

                This is pure fraud transaction.

                No details are available with your Bank Customer Care
                and i have been given a complaint no. with a resolution TAT of 7 days.br...
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                A
                Alok Gupta
                from Bengaluru, Karnataka
                Apr 30, 2019
                Resolved
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                Resolved

                Address: 80, Purana Quila, Lucknow, Uttar Pradesh, 226001

                Dear Team,

                I am Alok Gupta My Saving Bank a/c number is [protected] I have made 2 withdrawl of Rs 500/- each on 20-Apr-19. One of my Tranction got failed but money deducted from my balance, which still not credited back in my account. Please help in resolving the issue. I tried to contact your customer care excutive on your helpline number, but they does not give me a satisfactory answers.
                Jun 4, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 04, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We would like to inform you that immediately on receipt of your complaint we had raised a chargeback on the acquiring bank vide reference number 1892465. If the acquiring bank whose ATM was used to conduct the transaction does not revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed, the amount will be credited to your account on the 7th working day from the date of complaint. In case the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number. We appreciate your patience in this regard.

                -Nadia
                HDFC Bank Customer Assistance
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                  R
                  Rseeena
                  from Delhi, Delhi
                  Apr 30, 2019
                  Resolved
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                  Resolved

                  Sir, my name is Reena i belongs to Mohali. I have not used my credit card from last May 2018...and in month of April 2019 with no outstanding balance I blocked my card but still i am getting bills for this card to pay Rs 2900. As per instruction hdfc customer care i have submitted written letter at hdfc back to permanently close the credit card but nothing happened.

                  please help me to permanently close the credit card and provide me resolution so that I don't have to pay Rs 2900, which added in my bill.
                  Jun 5, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 03, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We observe that there is outstanding on your credit. We request you to effect payment towards the outstanding on your card account. to know the outstanding on your card, please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL: https://bit.ly/2wwwruX.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    V
                    vinu8
                    from Bengaluru, Karnataka
                    Apr 30, 2019
                    Resolved
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                    Resolved

                    Address: 560025

                    Nirmala Balachandra, Manager of HDFC Richmond Road, Bangalore.

                    I received a CALL TOday morning from HDFC CUSTOMER CARE team, they asked me to do the monthly payment due, I said I will do it as soon as I receive the Salary, he said, he checked the account and I have received the salary 30 mins back. I was surprised, then told him that I will do the Payment by evening, once I log out of the office. After 15 mins I received a call again, again same story, after that I started getting a call every 5 mins(as I was in a client meeting, the phone was at silent mode)

                    Finally after an hour I picked the call and told the guy named PAWAN(the telecaller) and he asked me to talk to the Manager and convey the same thing to her, as soon as she took the call, she started shouting at me, her name is NIRMALA BALCHANDRA, HDFC BANK, 8/24, Salco Centre
                    Richmond Rd
                    Bengaluru - 560025.

                    She was so rude and abusive, I couldnt speak a word.
                    How people can be so pathetic and ###. I mean seriously, we are your customers, not labours.

                    I am also filling a complaint against Nirmala Balachandran so that strict actions are taken against her and at least she learns basic Talking and social skills.
                    Jun 12, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 04, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We regret for the inconvenience. With regard to your credit card we request you to contact our Debt manager at[protected]/67268002.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      S
                      Sabina Antulay
                      from Mumbai, Maharashtra
                      Apr 30, 2019
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 400062

                      Hi,

                      My name is sabina antulay. And you collector is harassing and abusing me constantly. Her name is smitha . M trying my best to get a resolution apparently all your representative is doing is calling me 80times a day even on a sunday. And on election day . And if thats not enough she said that she will harass me as hdfc bank has informed her to do so. I guess if i dont get a solution and this harassing doesnt stop i will be taking major steps which will include FIR against smitha who is ok to tell me i can suicide and she just wants funds .[protected] cust id .
                      Jun 4, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 04, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Request you to write to [protected]@hdfcbank.com mentioning the loan reference/application number, to enable us to check and assist.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        S
                        shubamankita
                        from Mumbai, Maharashtra
                        Apr 30, 2019
                        Resolved
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                        Resolved

                        Address: Pilibhit, Uttar Pradesh, 262001

                        Sir i visited the branch of 20th april for opening of account in the bank and after 2 days all documentation was completed by me but till my account was not opened properly and moreover when the concern person Mr saurabh i m contacting to him he was mis guiding me and every time he told me to fill a new form or come to bank for solution.As i m 60 years old is this good to behave with me by the bank.
                        Jun 2, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have checked our records and note that the account stands activated. Request you to contact the Branch Manager, Mr Ashwani Kumar Gupta at [protected] in case of any further clarification or assistance.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          N
                          narender malishetty
                          from Chennai, Tamil Nadu
                          Apr 30, 2019
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600109

                          Dear sir, madam
                          I am a HDFC bank credit card holder. the bank has auto debited Rs. 2999.00 from my credit card number ending with 2565, without my concern on date 20/4/2019 which shows MFEE for one assist.
                          I am not interested about this service and don't want this membership, so its a request that please cancel the membership and refund this debited amount of Rs. 2999.00
                          If it happens again i will cancel my credit card.
                          This is totally unacceptable from HDFC bank.
                          Kindly refund my money.


                          Regards,
                          Narender Malishetty
                          CARD NO ****2565.
                          Deduction on 20/4/2019
                          Apr 30, 2019
                          Complaint marked as Resolved 
                          They said issue was resolved but so far i didn't get the money to my account.They are literally saying they are not able to cancel the services.from last three years they are not even communicate with me either post or mail but they are auto renewal the service with out my knowledge.After complaint they send me the courier to my office.this is how they are cheating the public.this is the reason most of the customers are not willing to use credit cards.even after the requesting also they are not even consider the request of customer.this is how they are sucking the blood of customers it seems..kindly resolve this issue.please dont call me and disturb again and again ..
                          HDFC Bank customer support has been notified about the posted complaint.
                          Apr 30, 2019
                          Updated by narender malishetty
                          They said issue was resolved but so far i didn't get the money to my account.They are literally saying they are not able to cancel the services.from last three years they are not even communicate with me either post or mail but they are auto renewal the service with out my knowledge.After complaint they send me the courier to my office.this is how they are cheating the public.this is the reason most of the customers are not willing to use credit cards.even after the requesting also they are not even consider the request of customer.this is how they are sucking the blood of customers it seems..kindly resolve this issue.please don't call me and disturb again and again ..
                          Dear Narender,

                          Greetings from OneAssist!!!

                          We are sorry to see you go.

                          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                          We appreciate your patience in the interim.

                          Regards

                          Team OneAssist
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                            P
                            Priyankakhandwa
                            from Mumbai, Maharashtra
                            Apr 30, 2019
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                            Address: Hdfc bank padawa khandwa madhyapradesh, 450001

                            Me priyanka panchal want to make a complaint against Hdfc Bank khandwa branch.the Employees in this bank are harrased and the life becomes hell after joining this bank.
                            employees are not allowed to take leave even if they have sufficient balance also they have been told by the Branch Managers" leave is not your right" i think HDFC bank Hr has forgotton that there exist Labour office.
                            Employees has to work till late hours from 9 to 10-11-12 which is against the employement rule and they even don't get any overtime allowance for that.
                            i would like to get this into notice of the MD of the bank Mr.Aaditya Puri.
                            HDFC bank has forgotton that it has established the topmost position only because of their employees and they r least bothered...
                            HDFC bank has started the new policy now a days they ask their employees to close the "batch" exactly on 7.00 but they ask employees to work late after that.the idea behind closing batch is employees should leave branch by 7.00 but there is not a single day when employees can go home on 7.00.
                            specially in khandwa (m.p)branch this harrasment has reached at the highest point employees are fed up and searching for the new job or just quitting.
                            honarable Mr.Aditya Puri please take a look at this situation otherwise it will be very dangerous for the coming future.

                            Priyanka panchal
                            Employe code p14136
                            Branch code 0912
                            M-[protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              H
                              Hemalatha Valagurunathan
                              from Palackattumala, Kerala
                              Apr 30, 2019
                              Resolved
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                              Resolved

                              jio recharge failed but money deducted

                              Address: 16 Kasthuri illam, ganapathy Nagar 1st Street, Ekkatuthangal, Chennai-600032, 600032

                              Today morning-30 april, I tried to recharge Jio number by loading money in Jio app from my credit card. Money got deducted but I couldn't see the amount in Jio wallet. so since that was emergency I recharged once again using my credit card. Then I called Jio customer care to raise a complain they said they received money only once and that was used for recharge so no money to show in Jio wallet. But money was deducted twice from my credit...
                              +1 photos
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                              Priyankakhandwa
                              from Mumbai, Maharashtra
                              Apr 30, 2019
                              Resolved
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                              Resolved

                              Address: Hdfc bank khandwa, 450001

                              Hdfc bank and all people say it's big brand but i say it's so much low brand for employees.. Specially low level employees who are doing job as a teller, sales etc. Bm, cluster head they just play politics so much mentally torture so thatswhy high turnover. Even they use abusive language infront of customer. There is no respect in hdfc bank. Sales sales and only sales even for teller as well. I don't know teller count the cash or convince the product
                              Jun 7, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 30, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We can help with that. Please write to [protected]@hdfcbank.com with Branch address & complete issue. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Priyankakhandwa
                                from Mumbai, Maharashtra
                                Apr 30, 2019
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                                Address: Hdfc bank padawa road khandwa, 450001

                                I have been trying to conduct my work at
                                office sincerely and punctually at all times
                                from the beginning. I have tried to complete
                                the assignments given to me to the best

                                possible outcome that can happen with
                                current expertise and skills. However, my
                                immediate senior officer Mr vishal baniwal. has been

                                very rude and unprofessional to me at work. I
                                would have not considered such behavior
                                rude unless I have strong reasons to believe
                                so. I would not mind certain scoldings and
                                anger from my senior official in the course of
                                conducting daily affairs if it was for genuine
                                reasons and purely relating to my work
                                performance or conduct at work. He would
                                humiliate me in front of many employees just
                                for the sake of a good laugh. He would start
                                rudely behaving with me in the department
                                over a small matter of work.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Sachingmore
                                  from Bengaluru, Karnataka
                                  Apr 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: Pimpalgaon Baswant., Nashik, Maharashtra, 422209

                                  In my a/c no [protected] on 20-Apr-2019 INST-ALERT CHG INC GST JAN-MAR2019-MIR... applied by HDFC bank without any intimation. Why the hell you people taking money from my account... Without any information. I need the money to get credited back. Every time your bloody bank does it. I need the money that it or else I will spoil the HDFC bank by posting reviews.
                                  +1 photos
                                  Jun 13, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 04, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We would like to state that Salary/Savings Account customers registered for InstaAlerts service with 'SMS' facility, would be charged Rs. 15/- per quarter+taxes. Kindly refer our website: www.hdfcbank.com for the schedule of fees and charges apply.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    S
                                    Sathiya Saans
                                    from Koothanallur, Tamil Nadu
                                    Apr 30, 2019
                                    Resolved
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                                    Resolved

                                    Address: 4/206 mugapair West, 600037

                                    I am hdfc bank credit card holder. The bank has auto debit the amount from my credit card number ending with 5283 without my concern on date 27/04/2019.i am not interested about the service and don't want this membership and cancel the membership and refund the amount.
                                    NAME : Sathiyanarayanan Srinivasan
                                    Plan: ENHANCED WA PRIVILEGE SINGLE PKAN
                                    Relationships no: 4230185
                                    DATE :27/04/2019
                                    Jun 5, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 30, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We can help with that. Please write to [protected]@hdfcbank.com with your Card No. & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Dear Sathiyanarayanan,

                                    Greetings from OneAssist!!!

                                    We are sorry to see you go.

                                    We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                    We appreciate your patience in the interim.

                                    Regards

                                    Team OneAssist
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