HDFC Bank — Credit card reward points redemption error

Address:Lucknow, Uttar Pradesh, 226003
Website:www.hdfc.com

The reward points on my credit card (Diners international rewardz) has been automatically redeemed for the month of february & april 2016.

I did not redeemed points myself but not sure how it happened, i gave a call to the customer care regarding the issue with no good.

Am enclosing the screenshot from the same months as described as above directly from my net-banking a/c, kindly have a look at it, thanks.
+2 photos
Was this information helpful?
No (1)
Yes (1)
HDFC Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your card details and registered contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will will take it up on priority.

-Bejoy
HDFC Bank Customer Assistance.
I am HDFC Snapdeal card holder and I redeemed my 2000 Reward points with a Snapdeal voucher worth 1000 Rs on 21st Sep 2017. I was expecting that voucher next day of ordered date on my email Id. I didn't received it yet, neither on my email id nor through courier services. I called your customer care department 8 times, each time I got different answers. First they told me that you will receive it by courier services, after that another executive told me that it is already delivered on your mail ID, third one told me that you need to call our reward redemption team regarding this, another one changed my ordered date from 21st Sep to 25th Sep. One of your executive crossed the limit as well, she kept me on hold for more then 10 minutes, she didn't answered my questions as well and by keeping in mind that by putting customer on hold for long he will automatically cut the call.

Very Pathetic services you are providing to your customers. Fake bank with fake promises.Still i am waiting for my voucher to get delivered on my Mail Id but your customer care department is still making me fool by giving irrelevant answers according to their convenience.

I definitely don't want to continue any relation with HDFC bank in future. Once I will pay my outstanding amount I will close this card and will not suggest any of my colleague and friends to take this card in future.
Hello Support Team,

I am Kashinath Walhekar registered customer of HDFC Bank for so long, I would like to redeem my HDFC Credit Card reward points and trying to do it for last more than 10 days, but due to website error, I am not able to redeem my reward points. I am getting following error every time. Kindly fix the problem at the earliest so that I can redeem my reward points. Looking forward your early reply on this matter.

Kashinath Walhekar
+91 [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32724
    Pending
    0
    Resolved
    18404
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information