HDFC Bank Complaints & Reviews

I have applied for Fastag through HDFC bank online after seeing a campaign in the HDFC website. Followed the instructions and completed the application process, paid Rs.500 and also uploaded all the required documents. Not received the card and updates even after 15 days of paying the deposit and uploading all the documents. None from the bank called me or sent me fastag to home address.

No way to track application status or speak to someone in customer service, the 1800 toll free number is not picked by anyone. It rings continously.

Never thought HDFC bank will cheat customers like this. Fastag is available on the spot in the toll plaza and I should have never applied through HDFC.

Reference no is HFR360305

Hi Team,

Rupees 1770 debited from my account on 18 Nov 2019 with narration "INTER-BRN CASH CHG INCL GST 161119-MIR[protected]".

ref no : MIR[protected]
Acc no : [protected]
MOb No : [protected]

Can you please check and update the reason for debiting the amount from my account.

Thanks
Adithya D...

Hi Team,

Rupees 1770 debited from my account on 18 Nov 2019 with narration "INTER-BRN CASH CHG INCL GST 161119-MIR[protected]".

ref no : MIR[protected]
Acc no : [protected]
MOb No : [protected]

Can you please check and update the reason for debiting the amount from my account.

Thanks
Adithya D...

I have applied for hdfc fastag on 15th nov 2019 at 12:56pm with application reference no. Hfr379101 and rs. 500.00 was dedecuted from my bank account but have neither got any confirmation on registered e-mail nor any call from service representative.

Also, no one is responding on toll free number provided by hdfc bank.

I have no clue about my application and its current status. Kindly resolve this at the earliest.

I applied for HDFC fastag and paid 500/- Ref no:HFR410362, Haven't received any further notification. I haven't received any application through mail. The customer care is not reachable all the time. Can't able to contact the fastag team.
I applied and paid my amount on November 19 2019...

Kindly provide me the status and resolve my complaint.

Dear team,
I've applied for hdfc fastag on with application ref no HFR346698.
I've been trying to reach your CSR but they always say system is not working and do not provide any info. The CSR refuse to also register any complaint & and neither arrange for any call back.
Also complained on email I'd fastag.[protected]@insolutionsglobal.com but to dismay also no response...
Can you please help escalating or providing info where to escalate to receive the fastag immediately or at least some info on processing Or getting the refund..

Hi,

I have applied for Fastag on HDFC website on 10th Nov and got reference number: HFR350083. The Fastag is not delivered and neither there is any information to track the same.

Rs 500/- is deducted from my account and when tried to reach helpline, it is either busy all the time OR no one answers it.

I tried reaching out to HDFC customer care and they have no idea on what i was talking about!! i have been a customer of HDFC since quite sometime now and didnt expect such a negligence in providing a service.

Please let me know the status, else refund the amount.

Hi,
I applied for HDFC fastag on 11 Nov., 2019 and got reference number HFR358449.
After payment of RS 500, the receipt mentioned that the fastag will be delivered within 7 days. But I did not received it. I also tried to contact the customer care, but the toll free number is not working, so I can't contact the concerned authority.
I expect that the concerned authority will work professionally

Hi,

I have applied HDFC fastag on Nov 11th, Rs 500 was debited from my account and its shown as, we will send the application details to your mail id. but i am wondering till now i didn't get any single update from the fastag team. Very worst customer service from HDFC. The customer care number always busy/not reachable.

I have a few questions to HDFC Fastag Sales executive/Sales Manager,

What you think about customer, are they mad? You people don't know how to update the status to customer, and don't know how to update via mail/mobile SMS. If you don't know how to deal with customer why you are running your organization with unfit people.

I have applied for HDFC TAG. But I am not able to log in to HDFC FAST TAG portal.

I would like to know the exact status of my application. Is there any place i can check the current status of my application.
Also the call center number [protected] does not pick up the call.
I do not know what is going on with my application.

Can you please update me the status.

Dear sir,
I have applied hdfc fastag through online and made payment of 500 on 09th nov-19. The reference number of the application is HFR346086. I have uploaded all mandatory document. There is no way to contact hdfc fastag guys as the customer care number given is always busy.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
Thanks,
HC

Dear sir i want to transfer money to own account of paytmpayment bank A/C.[protected] ifs code. PYTM0123456, from HDFC account, bt unfortunately it will be transfer wrong account A/C[protected], ifscode PYTM0123456 . Rs2000/-

plz i requst you to kindly transfer to my acount as soona as possible,
statment sceenshort given below plz take the action

thank you Regards
Kishan Pandey
[protected]

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit without my concern on date: 20/11/2019. I am not interested about this service and don't want this membership any more. I have informed the same last year to oneassist. So cancel this membership and refund the debited amount of rs.1899/-

Note that last time oneassist customer service keep on trying to convince me instead of cancelling the membership.

Oneassist relationship number : 3093477
Membership id: [protected]
Name : shehebaz hasan shaik

I applied for fastag on 18.11.2019 at their website. I have only application reference number hfr398945, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.

But till know no pdf application is sent on my mail neither any representative contact me.

Please send application in pdf, arrange representative call and arrange my fastag card at earliest.

Rajesh. M

Have paid for a fastag at the hdfc fastag site it has taken my cc payment and debited the a/c. But did not generate any receipt or ref number. The toll free no. Does not work neither email id or physical address. Seems a fake site. Called hdfc cc divn they have approved the payment and hdfc has nothing to do with fastag it's only a payment gateway.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 2899/- from my credit card number ending with 8669 without my concern on date:16/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2899/-

Hi,

I had applied for fast tag from hdfc website on 11.11.2019. They had mentioned that i will be getting a acknowledgment via email and also the fast tag will be received within next 7 days. So far i haven't recieved any mail and nor anyone is picking up the customer care toll free no. And not to mention i haven't received the tag too.

My reference number is : hfr357863

Regards
Sharon

I applied for fastag on 19.11.2019 at. I have only application reference number hfr410362, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.
But till know no pdf application is sent on my mail neither any representative contact me.
-bala

I applied for fast tag 12 days back and there is no response on the toll free and over email as well.

My reference number is hfr353773

Realizing now there are many victims like me. Hdfc fast tag sucks. Another lesson for me to not to go blindly by brand and reputation.

We are now nearing the last date for activating fast tag. Why are you giving false commitment when can't achieve something on time.

Hi,

I purchased the hdfc bank fastag last month. I received the fastag a week back and now i wish to refill the same and travel. However, as per the instructions when i try to register online, their webpage directs to another page wherin you enter the details. On entering the (Minimum 2 details and phone number and captcha), the page does not take you ahead with no buttons working. I have tried accessing the page through different browsers but the problem persists.

I tried calling the helpline number [protected] but it just doesnt connect. I tried contacting 1033 which is the nhai fastag helpline but they said i need to talk to the bank. I also tried the hdfc banks roadside assistance number[protected] but they asked me to contact the bank again.

So as a result i have paid for the hdfc fastag but cant use it which is quite frustrating.

Customer id:[protected]
Vehicle no: mh03bw8192

Sincerely,
Aleem sayed