HDFC Bank Complaints & Reviews

I applied online for a fastag thru hdfc bank website on 12th november 2019. The application reference number is hfr361624. It was mentioned that the fastag will be delivered in 7 working days. Till date i have notreceived the fastag. The toll free number mentioned is not reachable. There is no response. It is a really pathetic service from hdfc. Never expected this from the bank.

Dec 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@1pay.in
Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

View replies

T

tsp21

from Mumbai, Maharashtra

Nov 22, 2019

After 9 days you have received the application when it was done online? And now another 7-10 days to receive the fastag. What an awesome service? This is the fastest response time. Kudos

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear sir,

I have booked the fastag with you on 8th nov 2019 wide application reference no. Is hfr339282. I got a message that my fastag is activated and issued on 18th nov 2019. But as on time i have not received the fastag. Also this is one of the worst way of handling customers for a prestigious bank like hdfc. There is contact email id also there is a customer care number which never works. Either engaged or no one responds.

The way this product is handled by hdfc is pathetic if someone starts relationship with this product then they never come back to hdfc. Pl. Look at the matter seriously and improve.

Nov 21, 2019

Complaint marked as Resolved

No response from anyone but it is showing the complaint is resolved. Why ?

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

Hii
Sir i am durgesh kumar and
My credit card number ending with 2407
I want to discontinue my credit card service.
Thanks

Dec 25, 2019

Complaint marked as Resolved

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful.
HDFC Bank Cards Division
PO BOX # 8654
Thiruvanmiyur P.O.
Chennai 600 041

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/madam,
I have applied fastag application fasttag application refno. Hfr197219 on july 2019 through online and i have received fastag user id and password. Now whether i need to submit my kyc documents in the nearest branch. Whether any other procedures. I tried to contact hdfc fastag customer care but nobody lifts call. Your quick response will be appreciated

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to Visit nearest HDFC Bank with KYC documents our bank official will assist you further

The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Hyderabad, Andhra Pradesh, 500040

I've applied for hdfc fastag ref no: hfr346526 on 09-11-19 through online and paid ₹500.

Today 21-11-19 still didn't receive fastag but mention that it'll be delivered in 7 working days. Forget about pdf application...:-)

If you don't honour then whats the purpose of apply/pay online in your portal, would've got it in any toll gates.

It's hard to believe that a reputed bank having such a lousy service. Tried their hopeless number [protected] but no one picks up/work, they're least worried about updating the status of my application.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by asantoshk You replied that i'll be receiving Tag in 5 working days.

Its been 10 Working days (excluding sat & sun) since u r reply, neither I receive any update about dispatch nor i get Tag...??

Why you waste my time, When you don't honor your word. Refund the amount paid.

I'll get the Tag from other competent source.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kapurthala, Punjab, 144401

I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is hfr360413
I have applied on 11th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600042

I have applied for Fastag through HDFC bank online after seeing a campaign in the HDFC website. Followed the instructions and completed the application process, paid Rs.500 and also uploaded all the required documents. Not received the card and updates even after 15 days of paying the deposit and uploading all the documents. None from the bank called me or sent me fastag to home address.

No way to track application status or speak to someone in customer service, the 1800 toll free number is not picked by anyone. It rings continously.

Never thought HDFC bank will cheat customers like this. Fastag is available on the spot in the toll plaza and I should have never applied through HDFC.

Reference no is HFR360305

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Krishna, Andhra Pradesh, 521201

Hi Team,

Rupees 1770 debited from my account on 18 Nov 2019 with narration "INTER-BRN CASH CHG INCL GST 161119-MIR[protected]".

ref no : MIR[protected]
Acc no : [protected]
MOb No : [protected]

Can you please check and update the reason for debiting the amount from my account.

Thanks
Adithya D...

Helpful

Found this helpful?

Write a comment

Address: NUZIVEEDU, Krishna, Andhra Pradesh, 521201

Hi Team,

Rupees 1770 debited from my account on 18 Nov 2019 with narration "INTER-BRN CASH CHG INCL GST 161119-MIR[protected]".

ref no : MIR[protected]
Acc no : [protected]
MOb No : [protected]

Can you please check and update the reason for debiting the amount from my account.

Thanks
Adithya D...

Helpful

154 other people found this review helpful

154 found this helpful

4 Comments

Address: 560035

I have applied for hdfc fastag on 15th nov 2019 at 12:56pm with application reference no. Hfr379101 and rs. 500.00 was dedecuted from my bank account but have neither got any confirmation on registered e-mail nor any call from service representative.

Also, no one is responding on toll free number provided by hdfc bank.

I have no clue about my application and its current status. Kindly resolve this at the earliest.

Jul 6, 2020

Complaint marked as Resolved

As mentioned in the comment. Hdfc bank worked on my ticket and provided the fastag as they promised. Thanks Consumer complaints forum for getting this escalated

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600125

I applied for HDFC fastag and paid 500/- Ref no:HFR410362, Haven't received any further notification. I haven't received any application through mail. The customer care is not reachable all the time. Can't able to contact the fastag team.
I applied and paid my amount on November 19 2019...

Kindly provide me the status and resolve my complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 412101

Dear team,
I've applied for hdfc fastag on with application ref no HFR346698.
I've been trying to reach your CSR but they always say system is not working and do not provide any info. The CSR refuse to also register any complaint & and neither arrange for any call back.
Also complained on email I'd fastag.[protected]@insolutionsglobal.com but to dismay also no response...
Can you please help escalating or providing info where to escalate to receive the fastag immediately or at least some info on processing Or getting the refund..

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana

Website: www.hdfcbank.com

Hi,

I have applied for Fastag on HDFC website on 10th Nov and got reference number: HFR350083. The Fastag is not delivered and neither there is any information to track the same.

Rs 500/- is deducted from my account and when tried to reach helpline, it is either busy all the time OR no one answers it.

I tried reaching out to HDFC customer care and they have no idea on what i was talking about!! i have been a customer of HDFC since quite sometime now and didnt expect such a negligence in providing a service.

Please let me know the status, else refund the amount.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
I applied for HDFC fastag on 11 Nov., 2019 and got reference number HFR358449.
After payment of RS 500, the receipt mentioned that the fastag will be delivered within 7 days. But I did not received it. I also tried to contact the customer care, but the toll free number is not working, so I can't contact the concerned authority.
I expect that the concerned authority will work professionally

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600114

Hi,

I have applied HDFC fastag on Nov 11th, Rs 500 was debited from my account and its shown as, we will send the application details to your mail id. but i am wondering till now i didn't get any single update from the fastag team. Very worst customer service from HDFC. The customer care number always busy/not reachable.

I have a few questions to HDFC Fastag Sales executive/Sales Manager,

What you think about customer, are they mad? You people don't know how to update the status to customer, and don't know how to update via mail/mobile SMS. If you don't know how to deal with customer why you are running your organization with unfit people.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411032

I have applied for HDFC TAG. But I am not able to log in to HDFC FAST TAG portal.

I would like to know the exact status of my application. Is there any place i can check the current status of my application.
Also the call center number [protected] does not pick up the call.
I do not know what is going on with my application.

Can you please update me the status.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Moradabad, Uttar Pradesh, 244001

Dear sir,
I have applied hdfc fastag through online and made payment of 500 on 09th nov-19. The reference number of the application is HFR346086. I have uploaded all mandatory document. There is no way to contact hdfc fastag guys as the customer care number given is always busy.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
Thanks,
HC

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by hc82 Any reply on my complaint?

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by hc82 Nothing has happened...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: lalkuan tata steel lts, 201001

Dear sir i want to transfer money to own account of paytmpayment bank A/C.[protected] ifs code. PYTM0123456, from HDFC account, bt unfortunately it will be transfer wrong account A/C[protected], ifscode PYTM0123456 . Rs2000/-

plz i requst you to kindly transfer to my acount as soona as possible,
statment sceenshort given below plz take the action

thank you Regards
Kishan Pandey
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit without my concern on date: 20/11/2019. I am not interested about this service and don't want this membership any more. I have informed the same last year to oneassist. So cancel this membership and refund the debited amount of rs.1899/-

Note that last time oneassist customer service keep on trying to convince me instead of cancelling the membership.

Oneassist relationship number : 3093477
Membership id: [protected]
Name : shehebaz hasan shaik

HDFC Bank customer support has been notified about the posted complaint.

View replies

R

Ruki Yousuf Ameer Ashadieeyah

from Coimbatore, Tamil Nadu

Nov 20, 2019

Dear Customer Mandate reference no: HDFC[protected] issued to Visage Holdings And Finance Pvt Limited with value Rs. 36757.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

I got this type of msg pls help..., ...

Rugitha benazir

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I applied for fastag on 18.11.2019 at their website. I have only application reference number hfr398945, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.

But till know no pdf application is sent on my mail neither any representative contact me.

Please send application in pdf, arrange representative call and arrange my fastag card at earliest.

Rajesh. M

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days. For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]. Note:- Dispatch details of the TAG will be share with you through SMS.

-Zubin
HDFC Bank Customer Assistance

View replies

M. L. Rajpal

from Kurukshetra, Haryana

Nov 20, 2019

I have applied for fastag through hdfc bank for my car HR 15 E 0038 on 7th Nov. 2019 and paid Rs . 500 . But till today I didn't receive any communication .
My mail Id is [protected]@gmail.com

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 611

fastag not received - toll free number not reachable

Post your Comment

non receipt of fastag

Post your Comment

close my credit card service

Post your Comment

hdfc fastag

Post your Comment

hdfc fastag

Post your Comment

fastag issue

Post your Comment

fastag application - hfr360305

Post your Comment

amount debited saying inter-brn cash chg incl gs

amount debited saying ''inter-brn cash chg incl gst'

fastag application hfr379101

Post your Comment

hdfc fastag ref no: hfr410362

Post your Comment

no confirmation / receipt of fastag

Post your Comment

fastag not received hfr350083

Post your Comment

hdfc fastag not delivered

Post your Comment

hdfc bank fastag - didn't get any status update via mail/mobile

Post your Comment

hdfc bank fastag . reference no hfr409885

Post your Comment

fastag application - no response from hdfc bank

Post your Comment

wrong transfer money

Post your Comment

hdfc credit card cancellation of one assist membership

Post your Comment

hdfc bank fastag application ref. number hfr398945

Post your Comment

Related businesses