HDFC Bank Complaints & Reviews

I have got the fastag issued from hdfc bank but i do not the customer id and wallet id. As per the procedure mentioned on bank website, i am trying to register it online through rfid number and vehicle number. However, i am unable to do the same. Have been trying the customer care since morning (25 calls) but it is constantly busy. There is no other way to reach them.

Aug 7, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 23, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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adhjindal's [Complaint's author] reply, Nov 24, 2019

Please confirm the e-mail ID again

adhjindal's [Complaint's author] reply, Nov 24, 2019

what does [protected] mean here

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My fastag application number is hfr348805. An amount of 500 has been deducted on november 9th. It was indicated that an hdfc personnel will get in touch with me in a week'd time but that did not happen. So far there has been communication on when the card will be dispatched to me. The customer care just refuses to work and is constantly engaged. Interestingly i tried calling the number at 1 am (Night) and some one lifts the phone and advises me to call back between 10 am to 5 pm. This is shoddy service. Please refund my 500. I will approach someone else for my fastag.

Regards
Bharath

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 20, 2019

Updated by bharath79 Hello Sir/Madam,

I have not received my fastag yet. The card has not reached me in person yet. It has been 50 days so far.

The application number: hfr348805

The provided phone number is always engaged and does not work. There is no one to talk to and register the complaint. When will the card be dispatched? This is pathetic and horrible service.

I need help with this...

Regards
Bharath

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Address: BALITIKURI BAMUNPARA, PO : Balitikuri, PS : Dasnagar, Howrah, West Bengal, 711113

Hi i am ayan kumar shee, hdfc hold my rs 2734 for mirevenue gefu. After call a lot customer service executive didn't giving any positive response.
Account holder: ayan kumar shee
Account number: [protected]
Ifsc: hdfc0000105
Branch: u n brahmachari street
Mmid:9240891
Please solve this matter immediately.

Dec 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that there are outstanding charges on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch. Kindly visit the following URL to access information for the complete address details of our Branches: https://cutt.ly/WeBf8kk

-Nadia
HDFC Bank Customer Assistance

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D

diganta dev

from Duliagaon, Assam

Dec 20, 2019

Hi.
I am Diganta deb from Tinsukia Assam and i just have seen in my account that i have charged Rs. -569/- but i have open my 0 balance account for salaried withdraw so i have seen my statement after seen my statement that MiREVENUE hold THOUGHT gefu.
So, please kindly request you to help me out from this matter i don’t want to pay any kind of amount for this purpose.

Regards-Diganta deb
Adds-Tinsukia Assam
Pin-786125
HDFC Brunch Tinsukia

Reply

L

Lakshmi Shree

Apr 29, 2020

Hi i am rajalakshmi, hdfc hold my rs 1092 for mirevenue gefu. After call a lot customer service executive didn't giving any positive response.
Account holder: rajalakshmi
Account number: [protected]
Custom id: 72125427
Branch: Nelson manikam road Chennai
Please solve this matter immediately.

Reply

R

Rohan RB

Aug 8, 2020

Hi my name is rohan valmik balgude my account payment has been hold throh mirevinue
Funds on Hold
Account Number: [protected]
As on Date: 8 Aug 2020
Amount Held By
HDFC Bank (for MiREVENUE HOLD THROUGH GEFU): ₹5, 217.30
Please I request you iam in very mild situation please look it please

Reply

Rohan RB's reply, Aug 8, 2020

Customer id 60368578
Rohan valmik balgude

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Address: Jetpur, Rajkot, Gujarat, 360370

Hi, i applied for two cards; application ref no. Hrf418648 & hrf418938.

Out of which i received email regarding application, sms of customer i'd & wallet i'd for application ref no. Hrf418648.

But i haven't received any email or sms for application ref no. Hrf418938.

I have paid for both applications (500+500), they have credited rs. 200+200 in my first application ref no. Hrf418648.

Pls process my application ref no. Hrf418938 & then debit rs. 200 from hrf418648 & creit that amount in hrf418938.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with your Registered Mobile Number & Email ID, Fastag Reference Number and Vehicle Registration Number or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 23, 2019

Updated by jineshwar Cell No. [protected], Email: [protected]@rediffmail.com, Fastag HDFC Application Ref No. HRF418938, Vehicle Registration No. GJ03KH0876

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J

jineshwar

from Rajkot, Gujarat

Nov 23, 2019

Cell No. [protected], Email: [protected]@rediffmail.com, Fastag HDFC Application Ref No. HRF418938, Vehicle Registration No. GJ03KH0876

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Address: 122001

There was a fastag (Customer id[protected] issued to me by hdfc and i noticed that a wrong email id was updated and i dropped a mail on 14th oct and also made call to customer care. But after repeated reminder the correct mailing id has yet not updated and there is a 2.5% cashback is also not given for all national toll movements as updated on hdfc fastag site.

The customer care no. Either always be busy or not responding and also never received even a mail acknowledged from hdfc.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 23, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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G

ggngaurav.gupta

Nov 24, 2019

I have already mailed at the same ID and it has been more than one n half month chasing for response.

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Hi i have applied fastag online and i have got a message that its applied successufully and thier representative will get in toich within 7 working days and i will get a pdd xopy od application to my registered mail id but i havent got it tried to reach the customercare no [protected] no response. Pla get this cheked my fastag application ref no is : hfr458806.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Amitha
HDFC Bank Cusotmer Assistance

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Address: VPO ISrana, Panipat, Haryana, 132107

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.
Also i have tried to connect a lot of times via hdfc fastag customer care number [protected].
This number every time found busy and whenever it connected it only rings background music only.

Please help,
Monu jain
[protected]

Nov 23, 2019

Complaint marked as Resolved

My car No. is HR26DT 8457 I have Fastag of your bank. I still did not received any welcome email from you at any of my number or email Id

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by memonu Till now no customer support I get.

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Address: New Delhi, Delhi, 110078

Hi sir,

My name is sumit bahri. I am using hdfc credit card for over 10years now.
Due to my illness, i had to quit my job and therefore i am not able to pay by bills on time. For last 1 year, i have tried to pay at least the minimum due amount on time as much as possible. However the outstanding dues doesn't seem to reduce.
Therefore i tried to speak to the bank regarding the settlement of the credit card. Everytime i call the bank or someone from the bank calls me, i try to explain them the situation but no one is ready to help or give any satisfactory answer.

Therefore i request you to kindly help regarding the same.

Regards,
Sumit bahri

Dec 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt manager at[protected] / 66668102. Alternatively, please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

-Zubin
HDFC Bank Customer Assistance

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Address: 560077

Hi,
I have received the fast tag and also i have received the sms with the details for the fast tag. I have entered all the details for the first time log in. It says no record. I tried to call the customer care number [protected] - always it says busy. Is there any email address to send the complaints? Please share. This complaint is logged from north bangalore.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 23, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: 560075

H guys,

I have applied for the hdfc fastag in 10th november 2019 and i habe not received any updates by email or sms and also i have not received the fastag. Application reference number: hfr351197

Tried to reach customer care number but the number is always busy. Could you please check and provide the status of it as i need this on urgent basis. Could you please deliver it asap.

Customer care helpline number is not helpful as you guys won't pick the calls

Regards,
Darshan

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com with your mobile number, date of application, the application number, vehicle no.or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Deepu Francis Kalariparambil House Ezhalloor, Idukki, Kerala, 685605

Hello

I have applied for hdfc fasttag and I have received an email mentioning that HDFC repesentative will get in touch with me soon and I will get the fast tag in 7 working days.

Application reference number is HFR413935. I am yet to get a call a call or an update from you.

I have made a payment of 500 INR also. Is it like this money is lost.

Regards
Deepu Francis
Mobile [protected]

Nov 23, 2019

Updated by Deepu Francis customer care number is always busy and I am nor able to reach.

Please update me any actions pending from my end.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 23, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Reply

Deepu Francis's [Complaint's author] reply, Nov 23, 2019

What is the email I'd ?

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 25, 2019

Verified Support

Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 560076

I applied for a fastag on hdfc bank site on 19th nov 2019 and paid an amount rs. 500/- towards it and received an application number "hfr351550" and i was told that i should receive my tag in 7days time. But till now i have neither received a call from them nor any info in any form.in fact i am trying to reach out to them thru call or email and there is no response.

I raised a complaint earlier here and i was told to send an email to "fastag. [protected]@insolutionsglobal.com" for all communication, and i dropped an email and that is on the 16th of this month and i am still waiting for a response from them.

Even if i call them no one picks up the call, it just kept ringing.

I didn't expect a top bank in india will have such kind of irresponsible service, that too nothing buzzes them.

Is there a way to check what happened or if possible can i get back my money?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by AshokAcharya I got the SMS and activated my A/C now but still to receive the tag itself

Dec 01, 2019

Updated by AshokAcharya After a long wait finally, I got my fastag a/c created and I got the details of it and I could logon thru the portal and see my a/c statement.
But still not clear on when I will get the tag itself. It's already 20 days over when I applied for it on HDFC bank site.

Dec 06, 2019

Updated by AshokAcharya Any updates please

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Address: Ludhiana, Punjab

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr443540.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that Rs. 200/- needs to be paid as a refundable security deposit and Rs. 200/- is deposited in the wallet. Further, please note that the issuance charge of Rs. 100.00 will be further processed as cashback in the recharge wallet at the time of wallet creation. We request you to kindly confirm the date of application and contact Fastag Helpline at[protected] in case of any clarification.

-Nadia

HDFC Bank Customer Assistance

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N

narayanan1956

from Mumbai, Maharashtra

Nov 28, 2019

Today I had applied for hdfc fasttag. Rs 500 was debited from my hdfcbank account. However, the next page showed that page has timed out. The details are as follows:
Name: P Narayanan
Vehicle No. KA04MG911
Date:[protected]

Please let me know the status of application.

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J

J@1983

from Delhi, Delhi

Dec 13, 2019

10 -dec-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR992958.

Thanks with Regards
Amit Jain

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D

dineshpadmanabhan

from Delhi, Delhi

Dec 13, 2019

13 -dec-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR01064545

Thanks with Regards
Dinesh P

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V

Vagri

from Surat, Gujarat

Dec 13, 2019

I applied Hdfc bank in fastag but not received at my home.my application refrence number is HFR601999 and 1000rs deducted in my account because site on error on display but amount withdraw so please my fastag send at my home

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M

MSKReddy

from Mumbai, Maharashtra

Dec 13, 2019

04 -dec-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment, we received customer id and Wallet id from your end, but still we are unable to receiving Door delivery Fas tag Sticker, My Vehicle No: ap04bd3456. pls let me know the status door delivery

Thanks with Regards
Sunil Reddy

Reply

MSKReddy's reply, Dec 15, 2019

Still no updates from your end, pls deliver fastag sticker as soon as possible, already govt given
date completed, tmr onwards mandatory,

1

1944

from Vadodara, Gujarat

Dec 13, 2019

29-Nov.-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.and no one contact me regarding my application.
Also kindly provide the status of the fastag application with reference number HFR753059.

Thanks
Dharmendrasinh Chudasama

Reply

P

Priyam Jayaswal

from Delhi, Delhi

Dec 13, 2019

I have applied for HDFC Fast tag on 9th Dec by application reference number HFR980553 and got message after making payment that Application PDF will be sent on registered mail ID but as on date there is no method to track the same.Kindly confirm how to track this because as on date we have not received the same on the mentioned address.

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B

BALASAHEB MANE

from Mumbai, Maharashtra

Dec 16, 2019

29-Nov.-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.and no one contact me regarding my application.
Also kindly provide the status of the fastag application with reference number HFR726362

Thanks
Balasaheb B Mane

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S

sanlaxman

from Gurgaon, Haryana

Dec 16, 2019

I applied Fastag using HDFC portal on 9th December, received message stating that PDF will be sent to registered email ID and Fastag will be delivered within 7 days. Post that, I haven't received any confirmation nor I could able to connect to the customer helpline number. No email ID provided to raise grievance too. My reference ID is "HFR969821". Reading multiple negative reviews for HDFC fastag, which really ruining the reputation.

Can anyone assist me in resolving my issue or provide any escalation matrix to reach HDFC customer care for Fastag related services apart from Hotline number, as it is not getting connected anytime.

Looking forward for a favourable reply soon.

Reply

sanlaxman's reply, Dec 16, 2019

Government usually levies fine on public, but don't take action against any organisations. We have raised the request through the portals available to get Fastag, but due to delay in processing and bad services, we need to pay the penalty if we travel through Toll. Can anyone help me in taking necessary action against HDFC for the unresponsive behaviour. I am going through all the previous comment, but no one has received any response from HDFC officials to resolve the issue.

P

Prasanta.Kalita

Feb 15, 2021

I Have applied for hdfc fastag.I paid Rs.500/ for the same .Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR02033100.

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Address: Hyderabad, Telangana, 500008

Amount 29.5 is was deducted with the description nwd dec chg (Atm withdrawal charges) even though my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

Ref. No: no. Mir[protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: 626001

I have been calling hdfc fastag for the past 2 days to know the status of my new fastag. But the line is always busy. There is no mail id to contact too. It's been 10 days since i have applied for fastag, and still i haven't received the fastag. I have paid rs.500 for this. Fastag is going to be mandatory soon. What am i gonna do? Please respond hdfc bank.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

The Reference number for your query is HBL=[protected] you will receive an email response from us, we will revert to you within 3 working days

-Zubin
HDFC Bank Customer Assistance

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Address: 65 srinivasa nagar, Thanjavur, Tamil Nadu, 612401

Hdfc bank fastag — application reference number: hfr471462

I had applied hdfc fastag through online and made payment of 500 inr twice as the first application had no response. The first application number is hfr354895. The reference number of the application is hfr471462 and hfr354895.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please dont cheat people when you dont have a proper system.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Amravati, Maharashtra

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number hfr441303 of the application is. I have uploaded rc copy then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 4 years now
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

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Address: 560090

I've applicated for fastag on 10th november (Hfr350473). It has been over 13 days and still no response from bank. The customer service number is not reachable and there is no way to contact anyone regarding this. This is unacceptable from a leading bank. I've paid rs.500 for this. I want refund. Fastag is available for free from govt and other companies. You guys are scamming us.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560067

Not received fastag rfid and wallet id due to which unable to login, activate and manage my fastag account.

I have not received any of these details from bank. When i try to register online they are asking for details such as rfid and wallet id and i have not received any sms/mailer with these details.

I did search online for a solution bit couldn't find.

Also i tried calling customer care number mentioned for hdfc fastag but the same is not functional.

HDFC Bank customer support has been notified about the posted complaint.

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I applied hdfc fastag online couple of days before. Post payment online portal said application would be sent to email id but haven't got it yet. Also there is no call from hdfc customer care. Charges were payed (500). When would i be getting any update on this.

I have linked the application with my hdfc account too and uploaded rc copy for faster clearance

Application id : hfr437596

Dec 5, 2019

Complaint marked as Resolved

Fastag received

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by Aravindh T Thanks for assistance. Got notification from bank with customer details. Want to understand when Fastag will be delivered

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

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