HDFC Bank Complaints & Reviews

Address: New Delhi, Delhi

I booked a fastag on hdfc fastag portal and paid rs. 500 through my credit card. I did not receive any confirmation even the web page went blank and nothing populated. However, on the previous screen, i had noted down the reference id hr[protected] which was visible while entering credit card details
For payment.
I tried calling the hdfc fastag helpline[protected] throughout the day but the number seems not working and the call doesn't go through saying "number you have dialled is busy".

Please help.
Nimit dixit

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Hi,
I have been customer of hdfc bank for more than 10 years. I completed the fast tag application (Ref. No - hfr332178). I did the same on 7-nov-2019. Till date no response nor received the application. I paid through hdfc credit card.
Trying to reach support number and always busy. Not able to connect to anyone.
Request for help.
Best regards,
Ranganath gupta

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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R

Ranganath Gupta

from Bengaluru, Karnataka

Nov 24, 2019

Thank you Manoj. Waiting for the arrival of the Fastag.

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Address: 269, phase -1, vallalar, Vellore, Tamil Nadu, 632009

I applied for fast tag from hdfc portal on 14th november 2019. Still i didn't receive the fast tag and no confirmation mail from hdfc. Amount of rs.500/- deducted from my account. Reference no. Hfr375376. Hdfc customer care is the worst ever i have seen. Even govt customer care are better than hdfc customer care. Been trying to these numbers for many days...
[protected]
1033.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 500034

Hi team,

I am an andhra bank account holder. The issue is on[protected], i have withdrawn 20, 000 from hdfc atm in kalwakurthy village. I tried to withdraw more 10, 000. But the machine shown a alert message as "you exceeded the per day transaction amount". So i coud'nt withdraw the 10, 000. So finally i could withdraw only rs.20, 000. Today[protected] i checked my account balance, it is showing like i withdrawn 30, 000. Please help me in refunding my amount back. I have to survive with that money only.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly liaise with the card-issuing bank for further assistance regarding your concern.

-Anay
HDFC Bank Customer Assistance

Nov 22, 2019

Updated by Venkat0302 Hi Anay,

Can you please Include Andhra Bank in this thread.

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Address: HDFC House, Senapati Bapat Marg, Lower Parel, Mumbai - 400013., Mumbai City, Maharashtra, 400013

Have applied hdfc fastag through online dated 11.11.2019 and made payment of 500 inr (200 for security amount, 100 as service charge amount *200 inr for top up). The reference number of the application is hfr359006. I have upload required documents like license, rc book etc. Kindly requested to update me when fastag will be dispatched

There is no way to contact hdfc fastag guys as the customer care number [protected] given is busy or not being attended.

I have been with hdfc for 15 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Nov 22, 2019

Complaint marked as Resolved

Fastag Reference NO-HFR359006 & Oly tall free number 18001201243 provided. no e-mail address given for communication.

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by M70 HDFC has sent mail regarding Fastag activated with User ID & wallet ID on 23.11.2019 but there is no card dispatch detail conformation available. when I will receive Fastag card ? pls update status.

Nov 27, 2019

Updated by M70 No fastag dispatch intimation from hdfc bank...

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Address: a-38,bhaktinagar society behind mahesh complex , Waghodia road, vadodara, Vadodara, Gujarat, 390019

I have applied for hdfc fastag on 14/11/2019 and there has been no communication from the bank. Application number is hfr380292

When i call the phone number provided, it goes unanswered. Pathetic service from hdfc!
@mss
Nov 22, 2019

I have applied hdfc fastag through online and made payment of 500 inr (Incliding security and top up). The reference number of the application is hfr380292. Since then there is no update.

The customer care number given is busy or not being attended. There is no way to contact hdfc fastag guys.

How can i get the update, if application not processed, can i get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Reply

Rutvik Parikh's [Complaint's author] reply, Nov 27, 2019

Dear sir
As per email received from your hdfc team there is mentioned that within 7 working days customer will receive fastag.
And after 7 days of application you mentioned that 5 more working days required to process for fastag.
Is that your way to make customer fool?
if it is required 7+5 = 12 days then why your team mentioned and give commitment to provide fastag in 7 days.
What is rubbish going on??
Is this your right way to treat customer??
Please clarify the above things and give justifications for the same.
It is very bad experience from hdfc team. till the date i have not received fastag.

Received Your mail for reference dated 15/11/2019

Your HDFC Bank Fastag Application
1 message
<[email protected]> Fri, Nov 15, 2019 at 2:47 PM
To: [email protected]
Dear RUTVIK PARIKH,
Thank you for the details! Your application has been received.Your application reference no. is HFR380292
Our representative will get in touch with you soon.
You will receive your FASTag in the next 7 working days. Contact 18001201243 for queries.

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Address: 600100

I applied for fastag on 21.11.2019 at their website. I got an application reference number as hfr430362, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any update or email.in digital india, the online process is so poor for a leading bank.

I am trying to call the toll free number provided fastag applications since last two days but no one is answering or the number is continuously busy. It is very horrible service from hdfc. How can they have a number which is not working as the customer service number. Worst experience.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We will share dispatch details in 5-7 working days.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

Nov 25, 2019

Updated by Pradhe13 Hi Zubin,

Thanks for your assistance. I got the SMS regarding my wallet ID. I tried to login using it and found that my address details are updated under my profile. Could you please check and confirm the status of the courier.

There is no option to update in the website also, could you please provide me the tracking details also.

Regards,
Pradeep

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Address: 560073

I have applied for hdfc fastag, i received the application reference number hfr346063 on[protected]. Still no updates from hdfc, no representative has contacted. If i call their care it doesn't even work and if connected they say the same thing you will receive within 7 days. Its almost 15 days am worried. Kindly take action against these irresponsible agency.

Aug 8, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Reply

Kiran6564's [Complaint's author] reply, Dec 2, 2019

Its 10 days now after your comment, still not received.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Reply

Kiran6564's [Complaint's author] reply, Dec 2, 2019

Its 10 days now after your comment, still not received.

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Address: Chennai, Tamil Nadu

I have applied for hdfc fast tag on 13th nov 2019 and tll now i have not received the email also no update on tag application reference number is hfr367010.
I tried contacting toll free service number [[protected]] but it is always busy. I am getting fed up now. No other way to contact hdfc fastag.

Kindly look into this and resolve the issue as soon as possible.

Thanks
Mahi

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Reply

M

mahimai3i

from Chennai, Tamil Nadu

Nov 22, 2019

Thanks for the response, SMS not received yet.

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Address: 560035

Hi hdfc fastag team,

I am facing problem with logging into my fastag account. Is user id same as customer id? Is your portal working or not?
My fastag wallet id is [protected]. Please can you address the issue.

Is there any validity for fastag rfid? I started using this fastag from mid of aug 2017.
Let me know how i can login to your account and see my wallet balance and so that i can recharge because planning to start travelling from tomorrow

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Once your FASTag account is created, please log in to the customer portal. link - www.hdfcbank.com/FASTag -- Click on -- Retail / Corporate login and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. There is no need to purchase any other RFID tag to avail of a monthly pass scheme at any toll plaza. Further the validity of the Card is 5 years. You may recharge your tag account by making payment online through Credit Card/ Debit Card or through Net Banking. The tag account can be recharged up to Rs.1, 00, 000 (Rupees One Lakh only) for KYC customers and for non KYC customers - Rs. 10, 000 (Rupees ten thousand only).You may call our customer care @[protected] for assistance.

-Nadia
HDFC Bank Customer Assistance

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Address: DS-70, Bilt Paper mill colony, Ballarpur, Chandrapur, Maharashtra, 442901

Website: HDFC Fastag

I applied for fastag on 22.11.2019 at their website. I got an application reference number as hfr442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any notofication/mail/message regarding fastag.

I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Mob: [protected]

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P

Pavan Gurla

from Hyderabad, Telangana

Nov 22, 2019

Paid Rs.500/-, entered details, got application reference no. HFR436353. Not received any confirmation mail or sms.
When you are not capable for these jobs do not enter in market. Dont give promises of 7 days delivery of fastag. HDFC is unfit for this. May lose bank customer due to this.
Hoping a quick solution.

Reply

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Kindly share with us your mobile number, date of application, the application number, vehicle no. for further assistance.

-Manoj

HDFC Bank Customer Assistance

Reply

kirankadwe's [Complaint's author] reply, Nov 23, 2019

I applied for fastag on 22.11.2019 at their website. I got an application reference number as HFR442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any notofication/mail/message regarding fastag.

I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Date of application: 22-NOV-2019
Application reference number as HFR442593,
Vehicle no.: MH31CP5283
MOB NO.: 9730291588

Expecting positive reply

REGARDS
KIRAN KADWE

K

kirankadwe

from Delhi, Delhi

Nov 23, 2019

I applied for fastag on 22.11.2019 at their website. I got an application reference number as HFR442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any notofication/mail/message regarding fastag.

I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Date of application: 22-NOV-2019
Application reference number as HFR442593,
Vehicle no.: MH31CP5283
MOB NO.: [protected]

Expecting positive reply

REGARDS
KIRAN KADWE

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Address: Faridabad, Haryana, 121001

I have purchased a vivo mobile using my hdfc credit card no.[protected] at 6 emi with no extra cost, it is confirmed by the vivo store that 7.5% extra discount is available on using hdfc credit card and the discount amount will be credited within 60 days after purchase of phone on my account. My mobile cost is rs.18990/- and i have to pay rs.3164.49/monthly for 6 months (The cashback 7.5% should be credited later to my account) but it is very surprisingly that i received the statement in which hdfc charged rs. 3276.70 (Principal + interest) which is totally wrong. Why hdfc demands additional amount of rs.112.21 above to my emi amount.
I have attached the copy of bill of my mobile for your reference.
Kindly reply in this regard immediately.

Regards
Monika
[protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We have noted the concerns expressed in your mail regarding the interest rate applied towards EMI transaction incurred at M/s. VIGOUR MOBILE INDIA PV FARIDABAD. We would like to clarify that, the above-mentioned transaction has been converted into Equated Monthly Installments (EMI) with No Cost EMI offer which has been provided by the merchant and not the Bank. We would like to clarify that, for all No Cost EMI transactions, there is a discount given by the merchant at the time of transaction equivalent to the Interest charged by the bank. We confirm that the same has been communicated to you at the time of transaction and we request you to contact Merchant for further clarification in this regard.

-Nadia
HDFC Bank Customer Assistance

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I have applied for fastag through hdfc site on 19th november 2019. After entering all the details, attaching the document and completing the payment of rs.500/-, got a thank you message as under:

"your fastag application reference number hfr403310
The fastag application pdf is sent to your registered email id.
Our representative will get in touch with you soon.
You will receive your fastag in the next 7 working days. Contact
[protected] for queries."

However, no one contacted me till now nor i got any email.

Please help.

Aug 7, 2021

Complaint marked as Resolved

View replies

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

Reply

vspradeep's [Complaint's author] reply, Nov 27, 2019

Hello Manoj,

Any update on this, please?
So far, I haven't received any SMS or Tag.

Thanks
Pradeep

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Address: Nashik, Maharashtra

I had applied for hdfc fastag on 14 nov 2019 through online and had paid 500/- for same. Reference id : hfr373028. Post the payment, i had not received any message on mobile or on my email. Also, i had not received the my fastag yet.

Now, i am confused - what to do? Shall i apply again with other bank? When shall i received my card or bank will refund the money?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Our application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 05, 2019

Updated by Amit79 I have received mail regarding my Fastag ustomer ID on 24 Nov, but still had not received the Fastag card. Can you please provide me the dispatch status...

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Address: Nashik, Maharashtra

On 14th nov 2019, i had paid 500/- on line for hdfc fastag, my ref no : hfr373028.
But post payment made, no any response - sms or mail from hdfc fastag, also, i had not received my fastag yet.

Also there customer care number [protected].. Shows continuously busy or i doubt it is working... Now i don't now the status of my application... What to do...

Aug 7, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

-Anay
HDFC Bank Customer Assistance.

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Dear sir/madam,

I have paid rupees 1, 500.00 in to my hdfc fast tag account on 15.11.2019, through upi using vehicle no. Pb70f1479. Since then the money is not credited to my fast tag account.

Customer i'd[protected]
Wallet no. [protected]
Car/ vehicle no. Pb70f1479.

I am quite frustrated as i cannot connect to your phone number. I am even hdfc existing customer but really disappointed.

Kindly look into the matter on urgent basis and solve it by crediting my hdfc fast tag with rupees 1, 500.00.

Regards

Harvinder singh bedi

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Amitha
HDFC Bank Customer Assistance

Reply

Naresh Hegde's reply, Nov 26, 2019

Hi Amitha
I am a hdfc bank preferred customer since 1999. I have applied and paid for fastag through hdfc...but still not received the fastag.
I am keep calling customer support tool free no and always not connecting.
Please help... send me the alternative contact details to my email .. [email protected].

Thanks
Naresh

Naresh Hegde's reply, Nov 26, 2019

Requesting you please send the email address to be reach to fastag team.

N

Naresh Hegde

from Delhi, Delhi

Nov 22, 2019

Not received fastag, . I already paid 2weeks back,
Tool free no is always not connecting.

Reply

Naresh Hegde's reply, Nov 22, 2019

Keep calling toll-free and no response.
There is no email, sms to connect with concern people.

N

Naresh Hegde

from Delhi, Delhi

Nov 26, 2019

I have received the wallet Id and login id but still not received the fastag.
Customer service is worst, never seen such horrible support.

Reply

N

Naresh Hegde

from Delhi, Delhi

Dec 11, 2019

Hi Fastag team
I have received the tag, Thanks for your support.

Thanks
Naresh

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Dear sir,

I have applied for hdfc bank fastag on 11.11.2019.
I have made payment rs 500/- on 11.11.2019 ref no:etoll129683.

I have not yet received the tag.
When can i expect it.
Customer support phone numbers are not reachable.

I am no expecting such a poor response from no 1 private sector bank.
Please do the needful so that i receive the fastest in time.

Thanks and regards,
Sanjay dixit

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Reply

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

Reply

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr355318. It is supposed to reach me in 7 days but its been more than 10 days since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy always.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Nov 23, 2019

Updated by Siva210 Hi Anay,

Its been more than 14 days till now what you people were doing. Now again 5 days you are telling for what? Why cant you send immediatly?

Thanks
Siva

Nov 23, 2019

Updated by Siva210 Hi Anay,

Its been more than 14 days till now what you people were doing. Now again 5 days you are telling for what? Why cant you send immediatly?

Thanks
Siva

Nov 26, 2019

Updated by Siva210 Hi Anay,

Its annoying to contact your team for dispatch details customer care number never connects always busy and nobody calls back. Request you to please share dispatch details.

Thanks
Siva

Dec 09, 2019

Updated by Siva210 Hi Anay,

Its been more than 10 working days you told fastag will reach me in 5 working days, no information till now.

Will you resolve this issue or refund my money.

Thanks
Siva

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Address: 560048

I applied for fastag on 11.11.2019 at their website. I got an application reference number as hfr355661, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received fastag.

I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I have applied fastag today, but i did not get application pdf to my mail id mentioned on application.
i have paid the amount 500 rs.
please send application pdf to my mail id, once again i send my mail id below.

Application Ref. NO : HFR452685
Mobile NO : [protected]
Email ID : [protected]@yahoo.co.in
Track ID : HR[protected]

Nov 26, 2019

Complaint marked as Resolved

Just i make email to the constant team. They solve it, and got mail details of my fastag card. Thanks for the resolve my complaint.

HDFC Bank customer support has been notified about the posted complaint.

Nov 22, 2019

Updated by Syed Kalilullah for the hdfc bank customer getting responce, but still i did not get any reply from the hdfc bank customer support

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Once you submit an application online, your request will be processed and Fastag will be received by you in 7 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]. We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Zubin
HDFC Bank Customer Assistance

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