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Updated: Feb 20, 2026
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A
Anoop V K
from Bengaluru, Karnataka
Nov 22, 2019
Resolved
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Resolved

Address: 560035

Hi hdfc fastag team,

I am facing problem with logging into my fastag account. Is user id same as customer id? Is your portal working or not?
My fastag wallet id is [protected]. Please can you address the issue.

Is there any validity for fastag rfid? I started using this fastag from mid of aug 2017.
Let me know how i can login to your account and see my wallet balance and so that i can recharge because planning to start travelling from tomorrow
Dec 23, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2019
HDFC Bank Customer Care's response Dear Customer,

Once your FASTag account is created, please log in to the customer portal. link - www.hdfcbank.com/FASTag -- Click on -- Retail / Corporate login and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. There is no need to purchase any other RFID tag to avail of a monthly pass scheme at any toll plaza. Further the validity of the Card is 5 years. You may recharge your tag account by making payment online through Credit Card/ Debit Card or through Net Banking. The tag account can be recharged up to Rs.1, 00, 000 (Rupees One Lakh only) for KYC customers and for non KYC customers - Rs. 10, 000 (Rupees ten thousand only).You may call our customer care @[protected] for assistance.

-Nadia
HDFC Bank Customer Assistance
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    K
    kirankadwe
    from Delhi, Delhi
    Nov 22, 2019
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    Address: DS-70, Bilt Paper mill colony, Ballarpur, Chandrapur, Maharashtra, 442901
    Website: HDFC Fastag

    I applied for fastag on 22.11.2019 at their website. I got an application reference number as hfr442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

    But till now i have not received any notofication/mail/message regarding fastag.

    I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

    Mob: [protected]
    View replies
    Paid Rs.500/-, entered details, got application reference no. HFR436353. Not received any confirmation mail or sms.
    When you are not capable for these jobs do not enter in market. Dont give promises of 7 days delivery of fastag. HDFC is unfit for this. May lose bank customer due to this.
    Hoping a quick solution.
    Reply
    Dear Customer,

    Kindly share with us your mobile number, date of application, the application number, vehicle no. for further assistance.

    -Manoj

    HDFC Bank Customer Assistance
    Reply
    kirankadwe's [Complaint's author] reply, Nov 23, 2019
    I applied for fastag on 22.11.2019 at their website. I got an application reference number as HFR442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

    But till now i have not received any notofication/mail/message regarding fastag.

    I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

    Date of application: 22-NOV-2019
    Application reference number as HFR442593,
    Vehicle no.: MH31CP5283
    MOB NO.: 9730291588

    Expecting positive reply

    REGARDS
    KIRAN KADWE
    I applied for fastag on 22.11.2019 at their website. I got an application reference number as HFR442593, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

    But till now i have not received any notofication/mail/message regarding fastag.

    I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

    Date of application: 22-NOV-2019
    Application reference number as HFR442593,
    Vehicle no.: MH31CP5283
    MOB NO.: [protected]

    Expecting positive reply

    REGARDS
    KIRAN KADWE
    Reply
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      M
      Mona82
      from Gurgaon, Haryana
      Nov 22, 2019
      Resolved
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      Resolved

      Address: Faridabad, Haryana, 121001

      I have purchased a vivo mobile using my hdfc credit card no.[protected] at 6 emi with no extra cost, it is confirmed by the vivo store that 7.5% extra discount is available on using hdfc credit card and the discount amount will be credited within 60 days after purchase of phone on my account. My mobile cost is rs.18990/- and i have to pay rs.3164.49/monthly for 6 months (The cashback 7.5% should be credited later to my account) but it is very surprisingly that i received the statement in which hdfc charged rs. 3276.70 (Principal + interest) which is totally wrong. Why hdfc demands additional amount of rs.112.21 above to my emi amount.
      I have attached the copy of bill of my mobile for your reference.
      Kindly reply in this regard immediately.

      Regards
      Monika
      [protected]
      Dec 28, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 25, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      We have noted the concerns expressed in your mail regarding the interest rate applied towards EMI transaction incurred at M/s. VIGOUR MOBILE INDIA PV FARIDABAD. We would like to clarify that, the above-mentioned transaction has been converted into Equated Monthly Installments (EMI) with No Cost EMI offer which has been provided by the merchant and not the Bank. We would like to clarify that, for all No Cost EMI transactions, there is a discount given by the merchant at the time of transaction equivalent to the Interest charged by the bank. We confirm that the same has been communicated to you at the time of transaction and we request you to contact Merchant for further clarification in this regard.

      -Nadia
      HDFC Bank Customer Assistance
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        V
        vspradeep
        from Bengaluru, Karnataka
        Nov 22, 2019
        Resolved
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        Resolved

        I have applied for fastag through hdfc site on 19th november 2019. After entering all the details, attaching the document and completing the payment of rs.500/-, got a thank you message as under:

        "your fastag application reference number hfr403310
        The fastag application pdf is sent to your registered email id.
        Our representative will get in touch with you soon.
        You will receive your fastag in the next 7 working days. Contact
        [protected] for queries."

        However, no one contacted me till now nor i got any email.

        Please help.
        Aug 7, 2021
        Complaint marked as Resolved 
        View replies
        Dear Customer,

        Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

        -Manoj

        HDFC Bank Customer Assistance
        Reply
        vspradeep's [Complaint's author] reply, Nov 27, 2019
        Hello Manoj,

        Any update on this, please?
        So far, I haven't received any SMS or Tag.

        Thanks
        Pradeep
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          A
          Amit79
          from Mumbai, Maharashtra
          Nov 22, 2019
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          Address: Nashik, Maharashtra

          I had applied for hdfc fastag on 14 nov 2019 through online and had paid 500/- for same. Reference id : hfr373028. Post the payment, i had not received any message on mobile or on my email. Also, i had not received the my fastag yet.

          Now, i am confused - what to do? Shall i apply again with other bank? When shall i received my card or bank will refund the money?
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 22, 2019
          HDFC Bank Customer Care's response           Dear Customer,

          Our application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

          -Anay
          HDFC Bank Customer Assistance
          Dec 05, 2019
          Updated by Amit79           I have received mail regarding my Fastag ustomer ID on 24 Nov, but still had not received the Fastag card. Can you please provide me the dispatch status...
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            A
            Amit79
            from Mumbai, Maharashtra
            Nov 22, 2019
            Resolved
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            Resolved

            Address: Nashik, Maharashtra

            On 14th nov 2019, i had paid 500/- on line for hdfc fastag, my ref no : hfr373028.
            But post payment made, no any response - sms or mail from hdfc fastag, also, i had not received my fastag yet.

            Also there customer care number [protected].. Shows continuously busy or i doubt it is working... Now i don't now the status of my application... What to do...
            Aug 7, 2021
            Complaint marked as Resolved 
            View replies
            Dear Customer,

            Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

            -Anay
            HDFC Bank Customer Assistance.
            Reply
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              H
              Harvinder Bedi
              from Delhi, Delhi
              Nov 22, 2019
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              Dear sir/madam,

              I have paid rupees 1, 500.00 in to my hdfc fast tag account on 15.11.2019, through upi using vehicle no. Pb70f1479. Since then the money is not credited to my fast tag account.

              Customer i'd[protected]
              Wallet no. [protected]
              Car/ vehicle no. Pb70f1479.

              I am quite frustrated as i cannot connect to your phone number. I am even hdfc existing customer but really disappointed.

              Kindly look into the matter on urgent basis and solve it by crediting my hdfc fast tag with rupees 1, 500.00.

              Regards

              Harvinder singh bedi
              View replies
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Amitha
              HDFC Bank Customer Assistance
              Reply
              Naresh Hegde's reply, Nov 26, 2019
              Hi Amitha
              I am a hdfc bank preferred customer since 1999. I have applied and paid for fastag through hdfc...but still not received the fastag.
              I am keep calling customer support tool free no and always not connecting.
              Please help... send me the alternative contact details to my email .. [email protected].

              Thanks
              Naresh
              Naresh Hegde's reply, Nov 26, 2019
              Requesting you please send the email address to be reach to fastag team.
              Not received fastag, . I already paid 2weeks back,
              Tool free no is always not connecting.
              Reply
              Naresh Hegde's reply, Nov 22, 2019
              Keep calling toll-free and no response.
              There is no email, sms to connect with concern people.
              I have received the wallet Id and login id but still not received the fastag.
              Customer service is worst, never seen such horrible support.
              Reply
              Hi Fastag team
              I have received the tag, Thanks for your support.

              Thanks
              Naresh
              Reply
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                D
                [email protected]
                from Mumbai, Maharashtra
                Nov 22, 2019
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                Dear sir,

                I have applied for hdfc bank fastag on 11.11.2019.
                I have made payment rs 500/- on 11.11.2019 ref no:etoll129683.

                I have not yet received the tag.
                When can i expect it.
                Customer support phone numbers are not reachable.

                I am no expecting such a poor response from no 1 private sector bank.
                Please do the needful so that i receive the fastest in time.

                Thanks and regards,
                Sanjay dixit
                View replies
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Anay
                HDFC Bank Customer Assistance
                Reply
                Dear Customer,

                Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                -Manoj

                HDFC Bank Customer Assistance
                Reply
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Manoj
                HDFC Bank Customer Assistance
                Reply
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                  S
                  Siva210
                  from Bengaluru, Karnataka
                  Nov 22, 2019
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                  I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr355318. It is supposed to reach me in 7 days but its been more than 10 days since then there is no update.

                  There is no way to contact hdfc fastag guys as the customer care number given is busy always.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 22, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                  -Anay
                  HDFC Bank Customer Assistance
                  Nov 23, 2019
                  Updated by Siva210                   Hi Anay,

                  Its been more than 14 days till now what you people were doing. Now again 5 days you are telling for what? Why cant you send immediatly?

                  Thanks
                  Siva
                  Nov 23, 2019
                  Updated by Siva210                   Hi Anay,

                  Its been more than 14 days till now what you people were doing. Now again 5 days you are telling for what? Why cant you send immediatly?

                  Thanks
                  Siva
                  Nov 26, 2019
                  Updated by Siva210                   Hi Anay,

                  Its annoying to contact your team for dispatch details customer care number never connects always busy and nobody calls back. Request you to please share dispatch details.

                  Thanks
                  Siva
                  Dec 09, 2019
                  Updated by Siva210                   Hi Anay,

                  Its been more than 10 working days you told fastag will reach me in 5 working days, no information till now.

                  Will you resolve this issue or refund my money.

                  Thanks
                  Siva
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                    S
                    Sreeni1729
                    from Delhi, Delhi
                    Nov 22, 2019
                    Resolved
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                    Resolved

                    Address: 560048

                    I applied for fastag on 11.11.2019 at their website. I got an application reference number as hfr355661, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

                    But till now i have not received fastag.

                    I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    View replies
                    Dear Customer,

                    Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                    -Anay
                    HDFC Bank Customer Assistance
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                      Syed Kalilullah
                      from Thanjavur, Tamil Nadu
                      Nov 22, 2019
                      Resolved
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                      Resolved

                      I have applied fastag today, but i did not get application pdf to my mail id mentioned on application.
                      i have paid the amount 500 rs.
                      please send application pdf to my mail id, once again i send my mail id below.

                      Application Ref. NO : HFR452685
                      Mobile NO : [protected]
                      Email ID : [protected]@yahoo.co.in
                      Track ID : HR[protected]
                      Nov 26, 2019
                      Complaint marked as Resolved 
                      Just i make email to the constant team. They solve it, and got mail details of my fastag card. Thanks for the resolve my complaint.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Nov 22, 2019
                      Updated by Syed Kalilullah                       for the hdfc bank customer getting responce, but still i did not get any reply from the hdfc bank customer support
                      Verified Support
                      Nov 25, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Once you submit an application online, your request will be processed and Fastag will be received by you in 7 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]. We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

                      -Zubin
                      HDFC Bank Customer Assistance
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                        G
                        goyal7ankur
                        from Mathura, Uttar Pradesh
                        Nov 22, 2019
                        Resolved
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                        Resolved

                        Address: Mathura, Uttar Pradesh, 281403

                        I have applied hdfc fastag through online and made payment of 500 rs. The reference number of the application is hfr422989. Then there is no update.

                        There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                        I have been with hdfc for 15 years now (Saving ac, loans,) and this is the worst moment with them.
                        The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                        Dec 28, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 22, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          M
                          Manthan Kamdar
                          from Ahmedabad, Gujarat
                          Nov 22, 2019
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                          Address: Kutch, Gujarat, 370201

                          Hello,

                          This is a complain regarding hdfc fastag. I booked hdfc fastag through their online site and paid 500rs. After that i received the transaction number as on 9th november 2019. They messaged they have sent an application form on my email id which i have not received till now. Delivery date of fastag was to be within 07 days but its been more than 07 days but still not received any updates from them. Even the customer care number they have provided is not responding or is always busy.

                          Transaction number is hfr346569. Very pathetic service from hdfc.
                          View replies
                          Dear Customer,

                          We have dispatched your fastag and you will receive the deliver of the TAG in 7 working days.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            E
                            Elan SK
                            from Bengaluru, Karnataka
                            Nov 22, 2019
                            Resolved
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                            Resolved

                            Address: 560100

                            I have enrolled online hdfc fastag and application no is hfr422280 generated after 500 paying 500 rs.

                            Issues
                            1. As mentioned in the message the receipt generated and sent to registered mail id - actually, i didn't receive any mail last 3 days.

                            2. Toll free numbers avialble - but always buys by chance if its connected no one attend, i have tried last 3 days.

                            Nowadays govt banks very efficient and responsible compare the hdfc bank
                            Dec 27, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 25, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              K
                              krishnasreekanti
                              from Bengaluru, Karnataka
                              Nov 22, 2019
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                              I have applied for hdfc fast tag on 12th nov and tll now i have not received the tag. Application reference number is hfr362675

                              Customer support number always busy[protected]. Looks like the number it self is having an issue. I don't know even the status of this application. I was not expected this kind of service from hdfc kind of banks.

                              I have paid rs. 500. Please get this addressed asap.
                              Nov 24, 2019
                              Updated by krishnasreekanti                               Thanks for the update.
                              View replies
                              Dear Customer,

                              Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                              -Anay
                              HDFC Bank Customer Assistance
                              Reply
                              Dear Customer,

                              Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

                              -Anay
                              HDFC Bank Customer Assistance
                              Reply
                              krishnasreekanti's [Complaint's author] reply, Nov 27, 2019
                              Till today, I have not received any information (SMS) on the tag dispatch details. Can you please check and update?
                              krishnasreekanti's [Complaint's author] reply, Nov 28, 2019
                              Hi HDFC Customer Assistance,

                              Can you please provide the update on this? Why customers has to run behind the bank services? If you are unable to provide the tag, please cancel the request and refund the money.
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                                A
                                amankaushal22
                                from New Delhi, Delhi
                                Nov 22, 2019
                                Resolved
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                                Resolved

                                Address: 140501

                                I have applied hdfc fastag through online and made payment of rs 500. The reference number of the application is hfr421638. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.
                                I tried contacting toll free service number [protected] but it is always busy. I am getting fed up now. No other way to contact hdfc fastag.
                                Kindly look into this and resolve the issue as soon as possible.
                                Nov 25, 2019
                                Complaint marked as Resolved 
                                I got an email from company regarding issuance of my fastag. However no dispatch details available.
                                Dec 09, 2019
                                Updated by amankaushal22                                 Till date I haven't received my Fastag. It is been over 20 days. It seems I made a mistake ordering HDFC Fastag. I got airtel fastag within 5 mins from local vendor for my another car. I will recommend not to buy HDFC Fastag to my other friends.
                                View replies
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Amitha
                                HDFC Bank Customer assistance
                                Reply
                                Prashant Phulsang's reply, Nov 25, 2019
                                can you please provide a valid customer care number or email.
                                amankaushal22's [Complaint's author] reply, Nov 28, 2019
                                I am not satisfied by your reply. Where is your Fastag team? what is this email address astag.[protected]@insolutionsglobal.com. Could you help me out. I haven't received my Fastag till date.
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                                  K
                                  kkrishan55
                                  from Gurgaon, Haryana
                                  Nov 22, 2019
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                                  Address: H. No. 213, Krishna Kunj, Ghaziabad, Uttar Pradesh, 201001

                                  I have applied hdfc fastag through online and made payment of 500 inr
                                  . The reference number of the application is hfr362441. I have uploaded copy of the final document and rc and since then there is no update.

                                  There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                  The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                                  Nov 27, 2019
                                  Updated by kkrishan55                                   I have not received any information from bank till now.
                                  View replies
                                  Dear Customer,

                                  Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Reply
                                  kkrishan55's [Complaint's author] reply, Nov 27, 2019
                                  Not any response till now
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                                    N
                                    Neneth
                                    from Bengaluru, Karnataka
                                    Nov 22, 2019
                                    Resolved
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                                    Resolved

                                    Hi - have ordered 2 fastag on 10 nov believing hdfc but till now have not received them. Hfr352810 is my reference number. As stated by many the contact number is never answered. 1-dec being mandated to use them and the bank not providing any update is unprofessional.

                                    Never received an update on email or via sms.

                                    News being, twice the amount to be charged on toll if not paid by fastag, it is going to give us a bad experience from a bank i hold an account since 2004.

                                    Thanks
                                    Dec 23, 2019
                                    Complaint marked as Resolved 
                                    View replies
                                    Dear Customer,

                                    Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Reply
                                    Thanks, still yet to receive the tag for the second car, and the toll free number provided still rings without any answer, please. Kindly check.
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                                      VenkatNaidu925
                                      from Bengaluru, Karnataka
                                      Nov 22, 2019
                                      Resolved
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                                      Resolved

                                      Address: Global Village, 560059

                                      I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr403641. I have uploaded the documents asked in the application form and after submition it was mentioned that i will get email of pdf of the application form which is submitted but i did get any, also it says someone from will get in touch very soon it been 5 days and no one has called.

                                      There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                      I have been with hdfc for more than 10 years now (Saving acc, cc, loans,) and this is the worst moment with them.
                                      The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                                      Dec 25, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 22, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Kapil Kant Gupta
                                        from Gurgaon, Haryana
                                        Nov 22, 2019
                                        Resolved
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                                        Resolved

                                        Address: Faridabad, Haryana, 121004

                                        Dear sir,

                                        I have applied hdfc fastag and i have recieved sms of customer id and wallat id from hdfc but fastag is still pending, whenever i login to hdfc website that everytime showing invalid id & password, i have done reset the password so many time, and also tollfree number is always busy and no mail id is available on hdfc website.

                                        Request you to please resolve on urgent basis.

                                        Thanks
                                        Kapil
                                        Dec 28, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 25, 2019
                                        HDFC Bank Customer Care's response                                         Dear Customer,

                                        For any further assistance in this regard, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

                                        -Zubin
                                        HDFC Bank Customer Assistance
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