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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 613

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C
from Faridkot, Punjab
Nov 19, 2019
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Address: #431 sector 33 A, Chandigarh, Chandigarh, 160020

I have been charged for late fee as i have not paid the bill on time because i have not received any reminder for payment of bill so i forgot to pay the bill on time. Even i have contacted customer care many a times but call has not been picked up by ur personnel. Kindly reimburse the late fee payment charges paid by me.
HDFC Bank customer support has been notified about the posted complaint.
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    M
    manikneelan
    Nov 19, 2019
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    Address: 560076

    Hi Team,

    I purchased hdfc fastag id (RefNo : HFR272563) for my vehicle through online and application has been issued on October 14th and received the fastag RFID in nonactive status, I called customer care to activate my fastag using hdfc customer care number and created the ticket on 8th November and further, I called multiple times but no response from the customer care of fast tag hdfc[protected]. please do the needful asap.
    Nov 23, 2019
    Updated by manikneelan
    There is no proper update from HDFC fastag team, i called the hdfc fastag customer care every day either that number is working or too busy or the executive will put the call on hold and will not respond for long time and call will be disconnected.

    HDFC Fastag why should you issue fastag id when you are not in a position to respond to your customer query ?
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      R
      rjayr
      from Chennai, Tamil Nadu
      Nov 19, 2019
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      Address: 600034

      I am a customer of HDFC and I have applied on line for fastag. I have uploaded the necessary document and paid Rs.500 as required by the portal. Application reference number is HFR364873. This was done on 11/11/19. The acknowledgement says that fastag will be received within 7 days and a representative will contact me. But no response whatsoever from HDFC so far. The helpline number is always busy, which i have been trying for couple of days. I would like to know whether my application is on progress or should i get another fastag from another provider since the deadline is 1/12/19. If so, what happens to the money i have already paid to HDFC ?
      HDFC Bank customer support has been notified about the posted complaint.
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        A
        anmol2486
        from Mumbai, Maharashtra
        Nov 20, 2019
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        I applied for the tag online and they took 500 rs for the same since then there is no communication from HDFC.

        they suppose to send confirmation email but still waiting for the same.
        I paid the money on 11th Nov 2019 but till date there is no record.

        looks like this Fraud website HDFC bank running also provided number is FAKE

        it's saying 24/7 available trying reach on that number for the past 3 days.
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          P
          Pramod Upadhya
          from Bengaluru, Karnataka
          Nov 19, 2019
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          Hi as per the hdfc net banking instructions I had paid fees towards new fast tag application and they had confirmed it will be processed in 7 days, however it has been two weeks and no response from them and their toll free number no body receives? How do I receive my money back. My application number is HFR342603
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            A
            amh amh
            from Anand, Gujarat
            Nov 21, 2019
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            I have paid Rs 500/- from my HDFC account & applied for fastag hdfc on 12.11.2019.

            My reference number is HFR360600. Even after passing of week, nothing is heard from HDFC.

            May i know the status?

            When shall I get customer ID & Wallet ID?

            When shall I get my ID???

            my registered email id is [protected]@gmail.com

            kindly give suitable reply on above email id.
            HDFC Bank customer support has been notified about the posted complaint.
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              P
              pbc_chougule
              from Pune, Maharashtra
              Nov 19, 2019
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              Address: C3/6, SHIVTARA GARDEN, D P ROAD, KOTHRUD, Pune, Maharashtra, 411038

              I have applied for HDFC Fastag on 12th Nov'19. Reference number is HFR363245. Till date, No one contacted me or received card as mentioned on acknowledgement of application. Given Contact Number is of no use. I am trying to call on this number ( [protected] ) since last three days. No one is lifting or always busy. I tried HDFC Bank other numbers ( [protected] & [protected] ) or even my personal banker with HDFC but no one is in position to give me update. So how I will get update on my application ?
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                M
                Md Sahir
                from New Delhi, Delhi
                Nov 19, 2019
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                Address: 146, New Ashok Nagar Delhi, New Delhi, Delhi, 110096

                My HDFC credit dispute is going for april to so far / But still I have not got any reply from dispute department several calls I have to all the hdfc departments . every month they are also charging the interest for the amount I am not payable for.
                please give me the resolution as soon possible else I will go to court this week
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                  A
                  Ashwani2812
                  Nov 19, 2019
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                  Address: 5/A Bagkhal Rishra hooghly-712248, 712248

                  I would like to file fraud case against HDFC BANK Ltd,

                  I have a salary account with HDFC back, Today I see that a message on my Account that Rs.850 is due for Demat Account.
                  This is a fraud, I have never ever used this service.
                  My Account no. is [protected]
                  Register Mobile no.:-[protected]
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                    Address: Abdulpur Govt.Colony Madhyamgram Kolkata-700155, 700155

                    I got my Consumer Durable Loan from HDFC on 15/12/2016 INR 36, 000 for tenure 18 months (Loan Account No- [protected]) and EMI amount of Rs.2279.88 which was cleared from my ICICI Savings bank account from[protected] to[protected] . But now bank official are saying/asking that I have emi due and have to paid immediately otherwise the take legal action against me . Now I have been receiving continuous harassment calls almost many times...
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                    S
                    Saharanpur Handicraft Bazar
                    from Kolkata, West Bengal
                    Nov 19, 2019
                    Resolved
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                    Resolved

                    Address: 346 Jessore Road, Madhyamgram, Kolkata 700129, Kolkata, West Bengal, 700129

                    Dear Sir,
                    Enclosed please find attached Batch Settlement Report of EDC Terminal ID 28148745 for Rs. 30, 000 done on 16/11/2019 at 10:59:20 hr but the said amount yet to be credited into Account No.. [protected] till now. Look at this matter at your earliest please and arrange to credit the amount into A/C. No. [protected]. Awaiting for your response.
                    Regards
                    Md. Gulfishan
                    Proprietor
                    Saharanpur Handicraft Bazar
                    +91 [protected]
                    Dec 23, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Nov 19, 2019
                    Updated by Saharanpur Handicraft Bazar
                    Dear Sir,
                    Enclosed please find attached Batch Settlement Report of EDC Terminal ID 28148745 for Rs. 30, 000 done on 16/11/2019 at 10:59:20 hr but the said amount yet to be credited into Account No.. [protected] till now. Look at this matter at your earliest please and arrange to credit the amount into A/C. No. [protected]. Awaiting for your response.
                    Regards
                    Md. Gulfishan
                    Proprietor
                    Saharanpur Handicraft Bazar
                    +91 [protected]

                    Verified Support
                    Nov 20, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      B
                      Brijinder Sandhu
                      Nov 19, 2019
                      Resolved
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                      Resolved

                      Sir,
                      On 18/11/2019, i had transferred rs 99000.00 to shri sukhpal singh a/c [protected], punjab and sindh bank giderbaha punjab. The amount has been debited from my account but has not reached the destination account. I may please be intimated the status immediately. If the the amount has not been paid it kindly be credited to my account promptly so that i can pay the amount to mr sukhpal singh urgently.
                      Kulwant kaur sandhu
                      Dec 26, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 19, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience you may have faced. Request you to write us using the below URL https://bit.ly/2s0ziPH with your account number, beneficiary account statement and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information.

                      We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                      -Zubin
                      HDFC Bank Customer Assistance
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                        S
                        Sonu Tour & travels
                        from Noida, Uttar Pradesh
                        Nov 19, 2019
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110043

                        Dear sir,
                        I have applied hdfc fastag through online and made payment of 500 on 15th nov-19. The reference number of the application is hfr382182. I have uploaded all mandatory document. There is no way to contact hdfc fastag guys as the customer care number given is busy.
                        The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                        Thanks,

                        Asha rani
                        Dec 26, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 20, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days.

                        For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com.

                        Note:- dispatch details of the TAG will be shared with you through SMS.

                        -Zubin
                        HDFC Bank Customer Assistance
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                          G
                          Guru-Prasad
                          from Bengaluru, Karnataka
                          Nov 19, 2019
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                          Address: Bangalore, Karnataka

                          I made payment to receive the fasttag on 13/11/2019. After payment, i got a message saying application pdf will be sent to my mail id. I never received the application nor got a response from you hdfc. The customer care number for fasttag, [protected] is utterly useless!! There is no response if we call that number, just a music keeps playing even after 5 minutes, i even got a reply saying the phone number is busy!! Nobody takes the accountability about it. I raised a support ticket on [protected]@hdfcbank.com on 15/11/2019, today i 19/11/2019 and i still haven't received any response from support team!! I think i have been cheated by bank.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 19, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Preethi
                          HDFC Bank Customer Assistance
                          Nov 24, 2019
                          Updated by Guru-Prasad
                          Nobody responds to the call made to your fastag customer care number. I have been cheated of fasttag amount that I have paid. Nobody has yet responded to my support mail. Trying to understand why HDFC has customercare and support department when they do not attend the call or respond to mail. Should I tryout legal methods to get back my money?
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                            Prasad_k
                            from Mumbai, Maharashtra
                            Nov 19, 2019
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka

                            Hello,
                            I have applied for hdfc fastag online on 09nov19 and application number is hfr345150, after that no confirmation email received and tag is also not received yet. Then called more than 100 times to cust care number. But nobody receives the call. Then i went to hdfc bank, they said since i don't have any of their product they cannot help and contact online customer support number only.
                            This is the really worst service by hdfc bank taking money from public and not providing the good service. I don't want to take further risks with hdfc hence i want to cancel this application and need refund of my amount.
                            Please help me in this regard.

                            Regards
                            Prasad
                            Jan 2, 2020
                            Complaint marked as Resolved 
                            After Raising the compliant, I got a reply from HDFC via Consumer complaints forum that they started processing my application. as a 1st step, got a successful submission and approval message of my application. 2nd. got a customer ID SMS. 3rd. i did not receive a card for some days, again I raised a compliant in this Forum. after that, I got a card in just 4 days. now my card is working fine. during this process, HDFC bank has not communicated via email or phone, they replied only in this forum. many Thanks to Consumer Complaints forum for solving my problem.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 20, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

                            For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com

                            Note:- dispatch details of the TAG will be shared with you through SMS.

                            -Nadia
                            HDFC Bank Customer Assistance
                            Nov 22, 2019
                            Updated by Prasad_k
                            Hello, I have received the customer ID through SMS. But still no information about physical Tag shipment details. I have not received yet the Tag. Already 13 days over. As per the standard process it should reach within 7 days.
                            Regards
                            Prasad
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                              S
                              Sunil84
                              from Hyderabad, Telangana
                              Nov 19, 2019
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 501505

                              I applied for fastag on 15.11.2019 at their website. I got an application reference number as hfr380744, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/- through online transaction.

                              But till know no pdf application has not been sent on my mail neither any representative contacted me till now.

                              I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy.
                              Nov 29, 2019
                              Complaint marked as Resolved 
                              Issue has been resolved
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 20, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              As per our records, your FASTag application has been received is received and is under process. You will receive the tag in 7 working days and dispatch details will be intimated to you via SMS shortly.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                Praveenkumar81
                                from Delhi, Delhi
                                Nov 19, 2019
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                                Hi,
                                I applied for fastag smart card through https://v1.hdfcbank.com/htdocs/common/fastag/index.html but till now i didnt get any response from hdfc, it was mentioned during the application process that i would get an email notification but it doesnt happened also i am not able to track my application anywhere, the provided customer care number is always busy or no one is picking it up. I am totally unhappy with hdfc, i am customer of hdfc for 8 years, this is really unacceptable

                                Reference number: hfr375090
                                Dear Customer,

                                We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com
                                Note:- dispatch details of the TAG will be shared with you through SMS

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  K
                                  Kuntal-1
                                  from Kolkata, West Bengal
                                  Nov 19, 2019
                                  Resolved
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                                  Resolved

                                  I applied for a fastag on 14-nov-2019 from hdfc bank's website and paid rs 500, ref# hrf375475. It was mentioned on the confirmation mail that their representative will contact but no one contacted yet.

                                  I tried to contact on [protected] but no one picked up the call. Worst customer support.

                                  I need to know the status of my application and delivery date of the fastag.
                                  Dec 5, 2019
                                  Complaint marked as Resolved 
                                  Received my Fastag.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 20, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

                                  For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com

                                  Note:- dispatch details of the TAG will be shared with you through SMS



                                  -Nadia

                                  HDFC Bank Customer Assistance
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                                    Swati9891
                                    from Bengaluru, Karnataka
                                    Nov 19, 2019
                                    Resolved
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                                    Resolved

                                    I have an hdfc credit card tagged to visakhapatnam dwarka branch ending in 6407. I paid the full due amount on credit card before due date. On due date, bank has no check on the account whether the payment is done or not and they auto deduct the total due amount from my account. However it was refunded back immediately. But due to double deduction my account has insufficient minimum balance. So the bank auto deducted minimum due also from my account.
                                    Now when i am following up with my relationship manager "rajshri", she doesn't take my calls as she has only provided me official landline no. When she calls me back, she gives one ring and cuts the call & i get a message that my rm tried connecting with me but i was unable to attend it. She is not able to answer my questions to the queries. And also when i complained to them, they immediately auto deregistered my account from autopayment. After 2 weeks of followup, i have only received mails where they mentioned that amount is credited back to my account but it is yet not reflecting.
                                    When i called again, they said amount will be adjusted against next payment. Neither rajshri connects me to her manager nor she is able to give me proper solutions to my issues regarding the deduction.
                                    Dec 26, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 19, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Visagababu
                                      from Bengaluru, Karnataka
                                      Nov 19, 2019
                                      Resolved
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                                      Resolved

                                      Address: 560060

                                      Team,

                                      I had applied for fastag on 06nov2019 thru hdfc online portal.

                                      The reference number is hfr330535.

                                      Received an sms that the fastag it is activated and issued successfully. But i have not yet received it.

                                      Not yet received the courier reference number and the fastag.

                                      Could not contact the customer care number its busy or no one is attending the call. There is no option to verify the status. Can you please confirm the status and delivery date?

                                      Thanks,
                                      Visagababu. M
                                      Dec 25, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 20, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Your Tag was sent by Blue dart Courier AWB number [protected] on November 18, 2019.

                                      You will receive the same within 7 working days from the date of dispatch.

                                      For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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