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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 608

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R
Romario Thomas
from Bengaluru, Karnataka
Nov 22, 2019
Resolved
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Address: 560102

Hi i had recently deposited 50000/- in my account and their is charge of 177/- from my account and this was not intimated to me. Now when i checked the account the amount is been deducted. What is going on with this bank we pay for borrowing and we pay for deposits. If we need to pay so much then why the hell the bank is their.
Nov 22, 2019
Complaint marked as Resolved 
no steps were taken, no further information is been provided. I dono how they marked as resolved
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    H
    Hirensinh Rajput
    from Visnagar, Gujarat
    Nov 22, 2019
    Resolved
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    Resolved

    Address: Rajkot, Gujarat, 360006

    I had applied for fastag from hdfc bank vide application reference no. Hfr 359646 on 08/11/19. It's 10 days now and i've not received any update from hdfc bank so far.in the absence of fastag i'm facing lot of trouble the service is very poor with no update to customers. Fastag helpline remains busy whole day and it's impossible to contact them for any update.
    Dec 28, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 22, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

    -Anay
    HDFC Bank Customer Assistance
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      S
      Sahil 19
      from Delhi, Delhi
      Nov 22, 2019
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      Address: 174101

      I have applied for fastag through hdfc bank on 12.11.2019.

      After applying i have not got any sms and e mail on my phone and email.

      But the transaction has been debited from my account.

      Now i am not able to check the status of my application.

      There is no link and contact number provided by bank to check the status of fastag.

      Let me know the solution of my problem.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 22, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Our application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

      -Anay
      HDFC Bank Customer Assistance
      Nov 27, 2019
      Updated by Sahil 19
      Please share the dispatch details of my fastag card.
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        S
        Sreenivas H
        from Bengaluru, Karnataka
        Nov 22, 2019
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        Address: 560097

        I have made the fastag payment of rs.500 on 19th nov and since then i have not received any confirmation from the back neither through sms nor through email about the amount paid.
        So far no information whether i will be receiving my fastag kit or not.
        The customer care number is always busy and nobody takes the call to resolve such issues.
        Tried contacting the relationship manager as well, but in vain.
        If government is imposing to use fastag from 1st dec then they should also see to it that banks or other agencies have adequate provision and services in place to handle the request.
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Manoj
        HDFC Bank Customer Assistance
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          A
          Anuj Sharma7
          from Delhi, Delhi
          Nov 22, 2019
          Resolved
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          Resolved

          Address: Solan, Himachal Pradesh, 174101

          I have applied for fastag with application reference number hfr360001 on 11.11.2019.
          There has been no update on the status till now.
          The bank provided toll free number also not gets connected to the customer representative.
          Bank has also not provided any link on their website to check the status of the fastag application.

          As there is no any other way to know the status of the application, i want bank to provide the status.
          Dec 18, 2019
          Complaint marked as Resolved 
          Fast tag received
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 22, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Hi, our application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS. -Manoj

          -Anay
          HDFC Bank Customer Assistance
          Dec 06, 2019
          Updated by Anuj Sharma7
          Kindly share the dispatch details, as because till now i have neither received the fast tag nor any dispatch details.

          12 days have already past till i got the tag number.
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            G
            Ganesh babu12
            from Delhi, Delhi
            Nov 22, 2019
            Resolved
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            Resolved

            Address: Building no: 93/3, Radiant Heritage Apartment, Flat No: 321, Rayasandra Village, 560099

            Hi team,

            I had applied for the fast tag 2 weeks ago. I only received a message saying my fastag has been issued.
            But dont have any courier details in the message and i don't see any details about the card in the fastag portal about the card status and customer care toll free number is also not working and it is either busy or not picking the call.

            So pathetic service from hdfc which i didn't expect.

            Regards,
            Ganesh babu
            Aug 6, 2021
            Complaint marked as Resolved 
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

            -Anay
            HDFC Bank Customer Assistance
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              R
              rahmath71
              from Mumbai, Maharashtra
              Nov 22, 2019
              Resolved
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              Resolved

              Address: RANIPET, 632401

              Hi team,
              I applied for hdfc fastag on 14 nov and got reference number hfr373837. This was after payment was deducted from my credit card. However till date, i haven't received the fastag.
              I have tried to reach out on the toll free number [protected] mentioned on site, but nobody is answering and it always remain busy.
              Really not sure how to proceed.
              This kind of behavior is unexpected from hdfc point of view..
              Dec 17, 2019
              Complaint marked as Resolved 
              Fastag received
              Dear Customer,

              Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

              -Anay
              HDFC Bank Customer Assistance
              rahmath71's [Complaint's author] reply, Dec 4, 2019
              Dear Sir,

              Till today I have not received my Tag and not received any dispatch details via SMS.
              Please let me know the courier reference to track my Tag where it is.
              Thanks to confirm urgently.
              Best Regards
              K. Rahamathullah
              rahmath71's [Complaint's author] reply, Dec 10, 2019
              Dear Sir,

              Till today I have not received my Tag and not received any dispatch details via SMS.
              Please let me know the courier reference to track my Tag where it is.
              Thanks to confirm urgently.
              Best Regards
              K. Rahamathullah
              rahmath71's [Complaint's author] reply, Dec 11, 2019
              Dear Sir,

              Till today I have not received my Tag and not received any dispatch details via SMS.
              Please let me know the courier reference to track my Tag where it is.
              Thanks to confirm urgently.
              Best Regards
              K. Rahamathullah
              rahmath71's [Complaint's author] reply, Dec 12, 2019
              Dear Sir,

              Till today I have not received my Tag and not received any dispatch details via SMS.
              Please let me know the courier reference to track my Tag where it is.
              Thanks to confirm urgently.
              Best Regards
              K. Rahamathullah
              rahmath71's [Complaint's author] reply, Dec 14, 2019
              Dear Sir,

              Till today I have not received my Tag and not received any dispatch details via SMS.
              Please let me know the courier reference to track my Tag where it is.
              Thanks to confirm urgently.
              Best Regards
              K. Rahamathullah
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                P
                p@b2017
                from Delhi, Delhi
                Nov 22, 2019
                Resolved
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                Resolved

                Address: 1105 KH Ligade Sankul Shahupuri 4th lane in front of KDCC banK, Kolhapur, Maharashtra, 416001

                I have applied for fasttag on 11th nov.19 but till date i have not received the same referance number is hfr357761
                The contact number given is always engage or not responding
                Now i want to travel but due to poor response unable to do so.
                Already 500 rs are spent for this
                Also hdfc is not having the mail id to register such complaints
                Dec 28, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 22, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

                -Anay
                HDFC Bank Customer Assistance
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                  M
                  Monik kamboj
                  from Rajpura, Punjab
                  Nov 22, 2019
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                  Address: H.no 601 b-1 ratpur colony, Panchkula, Haryana, 134102

                  I booked my hdfc fastag on nov 13th 2019. After that there is no response from hdfc bank. Not sure what is the status. Very poor service from hdfc. My refrence number is hfr368651.

                  I tried calling customer care number mentioned when i submitted my application. The number will always be busy or no response. Never expected this worst service from reputed bank.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    N
                    Nawab An
                    from Todabhim, Rajasthan
                    Nov 22, 2019
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                    Address: Jaipur, Rajasthan, 302031

                    I applied for fast tag card on 08 Nov -2019 but not received yet
                    car number RJ14UC 1850. No one has called me from HDFC and the number[protected].. no one picks up this phone.. Why are you cheating with customer when you can not do services on time.. Shame on you..
                    refund my 500 RS asap.. pathetic services..

                    contact me [protected]
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                      S
                      slal030
                      Nov 22, 2019
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                      Address: 403, 1 Northumberland Ave, Charing Cross, WC2N 5BW
                      Website: www.hdfc.com/united-kingdom/home-loans-nri

                      Hdfc has broken the uk law by not providing a refund of the home loan processing fee.

                      The customer was first told to submit required documents at the time of application submission, then later was asked for more documents. When our client refused to provide any additional documents than initially asked the hdfc home loans london fought over it.

                      Hdfc home loans london are a group of scum that only wants to take processing fee for loans and when you ask then to take back application because of their fault they will not refund.

                      I am in the processing of filing a court case against our client. This case related to an autoimmune patient and she took workdays off to complete an application and unwent lot of effort and pain despite bad health to complete the home loan application.

                      As per the uk law, no company can take processing fees for anything that has not been processed and services are not provided in full.

                      The company must pay for £7900 in compensation for inconvenience, consequential loss and cheating customers on the name of documentation.

                      If a resolution is not provided here, the case will be taken in the regional uk court for the hearing.

                      Needless to say, the bigger case here would be to revoke hdfc home loan's legal permission to have a wholly-owned subsidery/office in london.

                      Hdfc home loans must close their london office and go back if they want to exercise indian law on customer's based in the uk.
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                        S
                        Sijish
                        from Bengaluru, Karnataka
                        Nov 22, 2019
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                        I submitted HDFC fasttag application and paid RS 500 online on November 10. Reference number is HFR352401. After that there is no response on application status nor I have received fasttag. Customer care number given on Portal is not working. Never expected this from a reputed bank. Such a scam.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          A
                          Aakriti Rupal
                          from Hyderabad, Telangana
                          Nov 22, 2019
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                          Address: Hyderabad, Andhra Pradesh, 500084

                          I have been trying to seek help on one of the transactions that has been reversed by the merchant but does not reflect in my account statement. I have written multiple e-mails, shared the e-mail received from the merchant that clearly mentions the reference number, amount and the date of refund but the bank shows no intent to solve the issue. I receive the same standard e-mail from the bank that is of no help.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 22, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
                          Nov 26, 2019
                          Updated by Aakriti Rupal
                          Thank you for your response. But I am not sure if it is okay to provide my Account Number or Customer ID as these are confidential information.
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                            P
                            Pranitha Prani
                            from Hyderabad, Telangana
                            Nov 21, 2019
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                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0704 i have confused with your words, date:21/11/2019. I am not interested about this service and don't want this membership any more. Please cancel the membership and refund this debited amount of rs.1899/-

                            Oneassist relationship number :9353001
                            Name :- goranatala pranitha
                            Credit card number ending :- 0704
                            HDFC Bank customer support has been notified about the posted complaint.
                            Nov 21, 2019
                            Updated by Pranitha Prani
                            Sorry for the typing mistake

                            OneAssist Relationship Number :9353001
                            Name :- Gorantala Pranitha
                            Credit Card Number Ending :- 0704
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                              T
                              Tushar T. Ghadge
                              from Mumbai, Maharashtra
                              Nov 21, 2019
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                              I applied for fastag online on november 15, 2019, application reference number hfr380913 and made payment of amount inr 500. Till date no communication or status update for the same is made. No acknowledgement sent on registered phone number or email id. I tried to contact the provided customer service number, but that too is not getting connected.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 22, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                              -Anay
                              HDFC Bank Customer Assistance
                              Nov 24, 2019
                              Updated by Tushar T. Ghadge
                              Hi, email you provided is displaying as fastag.[protected]@insolutionsglobal.com what is that [protected] part, it is not displayed fully.
                              Nov 24, 2019
                              Updated by Tushar T. Ghadge
                              I received sms stating FASTag is activated and issued successfully few days ago, but no courier details received.
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                                C
                                Chandu Bind
                                from Mumbai, Maharashtra
                                Nov 21, 2019
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                                noc for credit card

                                Address: 421302

                                Hello sir

                                I visited so many times to hdfc bank (Bhiwandi branch - thane, maharashtra) but i did n't get any service from operation team including branch manager. The operation team in bhiwandi providing very worst service to thier customer and behaviouring very bad.

                                I have paid all the credit card outstanding payment and successfully closed in a single payment so i would request you to provide me "no objection...
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                                K.Sudarsan
                                from Mumbai, Maharashtra
                                Nov 21, 2019
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                                Address: NEW STREET, Pondicherry, Puducherry, 605003

                                I have purchased my fastag from hdfc bank, but I did not receive any confirmation mail from the seller side..I contacted the concern customer care but they are not responding to the calls..very poor customer support...Can u please guide me in finding my application status and to get the fastag..my application no is HFR 404768..The customer care number is always busy and hdfc bank people also did not know how to resolve it..very pathetic.please do the needful as earlier
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  G
                                  Gobinath Duraisamy
                                  from Bengaluru, Karnataka
                                  Nov 21, 2019
                                  Resolved
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                                  Resolved

                                  I have applied hdfc fastag through online and made payment of Rs.500.
                                  The reference number of the application is Fastag-HFR364726 (No way to track the application status in online).

                                  There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                  The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                                  Dec 11, 2019
                                  Complaint marked as Resolved 
                                  I just received the HDFC Fastag RFID Courier after 4 weeks . My only concern here is Fastag Customer care number no one responds and no reply for any of the queries from their support email id.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Nov 25, 2019
                                  Updated by Gobinath Duraisamy
                                  Complaint update:

                                  I have applied online fastag on 13.09.2019. Application reference number is HFR364726. I have also received the customer id and wallet id on 24.09.2019 and it is in activestatus .
                                  I haven't received my HDFC fastag RFid courier yet. Kindly share the courier details and let me know the current status.
                                  I have contacted hdfc fastag customer care several times but no one is responding from that side it's continously busy.
                                  I have sent an email to the following mail address :

                                  support.[protected]@sahaj.co.in

                                  fastag.[protected]@insolutionsglobal.com
                                  Dec 05, 2019
                                  Updated by Gobinath Duraisamy
                                  Hello Manoj,

                                  I haven't received my HDFC fastag RFid courier yet.It's almost 3 weeks over.
                                  Kindly share the courier details and let me know the current status -> Any updates on this one??

                                  Name:Gobinath D
                                  user id:[protected]
                                  wallet id:[protected]
                                  Mobile no:[protected]
                                  Fastag Application Number-HFR364726

                                  Fastag Application Number-HFR364726

                                  I have been trying for last 2 weeks to contact hdfc to check the current status on the toll free number([protected]) but no one picks up this number seems to be dummy no one is responding and no reply for my email as well.

                                  I have sent more than 8 emails to the below mentioned mail ids.I haven't received any reply to my emails.
                                  fastag.[protected]@insolutionsglobal.com & support.[protected]@sahaj.co.in

                                  Very worst customer services every seen as of today in any of the other Banks.
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                                    M
                                    Mahender Kumar Gupta
                                    from Delhi, Delhi
                                    Nov 21, 2019
                                    Resolved
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                                    Resolved

                                    Address: sector 15 a faridabad, Faridabad, Haryana, 121002

                                    I adalti have submitted my written complaint in hdfc bank branch sector 15 a faridabad for withdrwal my money from my saving account through atm while the card was with me along with police complaint & cardholder dispute form but branch has not forwarded it and not ready to given any response regarding my complaint. Branch staff also misbehave with me when i visit to know the status of my complaint. The branch staff also refuse ta take my reminder complaint. After many arguments with staff they received the same. Very very bad behavior of branch staff of hdfc bank sector 15 a faridabad
                                    Dec 27, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 26, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please note that your complaint has been registered vide CRM Case Number: 10765472 and the matter is currently being investigated. Our Team will respond to you by 7 working days. We request your patience in the interim.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      D
                                      dheeraj v
                                      from Delhi, Delhi
                                      Nov 21, 2019
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                                      I applied for fastag on 08.11.2019 at their website.I got an Application Reference Number as HFR345131, where it is mentioned that PDF Application will be sent to your registered mail ID and representative will contact me. I have already made payment of Rs. 500/- through online transaction.

                                      But till now, PDF Application has not been sent on my mail neither any representative contacted me till now.

                                      I am trying to call the toll free number provided fastag applications since last two weeks but no one is answering or the number is continuously busy. First time i am facing such horrible service from HDFC.

                                      I want to cancel my application and money back to my account. I have even sent the mail to fastag.[protected]@insolutionsglobal.com but no response.

                                      I have already applied to other fastag.
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