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2.9
Updated: Dec 16, 2025
Complaints 32888
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P
Pradeep Kumar Devarabhotla
from Mumbai, Maharashtra
Nov 19, 2019
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Address: Hyderabad, Andhra Pradesh, 500050

I received the below message from hdfc bank...

Your fastag a/c has been debited for rs. 345 for adjustment entry on 11/19/2019 6:35:47 pm. Balance amount in the a/c is rs. 195 - hdfc bank ltd.

I haven't travelled anywhere on this day. And i have verified my past 1 month travel and made sure all the tolls were debited.. I couldn't understand why this amount has been debited...

It's very unethical from hdfc to debit without proper authorisation or intimation for these debits, without showing proper reason of debits..
HDFC Bank customer support has been notified about the posted complaint.
Nov 21, 2019
Updated by Pradeep Kumar Devarabhotla HDFC fastag customer care number doesn't even work.. I am not sure whom to complain about this.
Nov 25, 2019
Updated by Pradeep Kumar Devarabhotla And again second time 345 rupees have been Debited.. I donno whom to contact...
Please help
Verified Support
Nov 28, 2019
HDFC Bank Customer Care's response Dear Customer,

We have checked and note that you had been charged a lesser amount at Chillakallu Toll Plaza (Plaza ID 015003), hence the acquiring bank has claimed balance amount. Kindly contact Fastag Helpline at[protected] in case of any clarification or assistance.

-Anay
HDFC Bank Customer Assistance
Dec 16, 2019
Updated by Pradeep Kumar Devarabhotla I havent been charged less. Toll Amount at Chilakallu is Rs.85. and its been charged Correctly on my account.
How come an amount of Rs.345 has been debited.?

I called customer care and write a mail to the corresponding fastag.[protected]@insolutionsglobal.com several times. Still the issue has not been taken up.
Dec 16, 2019
Updated by Pradeep Kumar Devarabhotla My Vehicle is Car. Not a Multi Axle Truck...
Jan 06, 2020
Updated by Pradeep Kumar Devarabhotla Any Update?
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    S
    Sowmiyas
    from Chennai, Tamil Nadu
    Nov 19, 2019
    Resolved
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    Resolved

    Address: Poonamalle Tamil Nadu, 600056

    I have been trying to redeem liquid funds from my hdfc securities demat account. Redemption is not done and I am not getting proper response from customer care.
    Reference number of my request mail I'd sent to customer care is 02651253.
    Iam in an emergency for money and this delay has affected me in a larger way. I want quick response from HDFC and I want my money back from the liquid fund.
    Sekar.S
    [protected]
    Dec 27, 2019
    Complaint marked as Resolved 
    HDFC Securities customer support has been notified about the posted complaint.
    Verified Support
    Nov 22, 2019
    HDFC Securities Customer Care's response     Dear Customer

    Greetings from HDFC Securities Ltd !!!

    We understand that your concern in this regard has been addressed and responded via email.

    Please revert to us for any further assistance.
    We will be happy to help.

    Regards
    Customer Care
    HDFC Securities Ltd
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      D
      devanshabhi
      from Ludhiana, Punjab
      Nov 19, 2019
      Resolved
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      Resolved

      Address: Ludhiana, Punjab, 141001

      I had apply for hdfc fast tag on 8 nov with reference no hfr341892 and paid rs 500. Same time rec massage n mail about applying they said will get fast tag in 7 days but till now not rec any thing. When call at customer care no no one pick call. How can get information about my fast tag. After that no msg or any call rec from fast tag. I am not getting information about fast tag
      +1 photos
      Nov 26, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Nov 23, 2019
      Updated by devanshabhi       NOT GET INFORMATION YET ALSO
      Verified Support
      Nov 25, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      Please note that your fast tag has been dispatched to your mailing address on 22/11/2019 vide Blue Dart courier, Tracking Id. [protected].

      -Nadia
      HDFC Bank Customer Assistance
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        A
        arpan.samanta1
        from Kolkata, West Bengal
        Nov 19, 2019
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        Address: Howrah, West Bengal, 711106

        On 15th november 2019 i have applied for fastag application no hfr382311 by online payment of rs 500.00

        I am yet to receive any welcome mail/communication from bank end. Above all no one picking up call in bank toll free no hfr382311

        Please look into the matter.

        Name : arpan samanta
        Ph no : [protected]
        E mail id : [protected]
        +1 photos
        HDFC Bank customer support has been notified about the posted complaint.
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          C
          [email protected]
          from Faridkot, Punjab
          Nov 19, 2019
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          Address: #431 sector 33 A, Chandigarh, Chandigarh, 160020

          I have been charged for late fee as i have not paid the bill on time because i have not received any reminder for payment of bill so i forgot to pay the bill on time. Even i have contacted customer care many a times but call has not been picked up by ur personnel. Kindly reimburse the late fee payment charges paid by me.
          HDFC Bank customer support has been notified about the posted complaint.
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            M
            manikneelan
            Nov 19, 2019
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            Address: 560076

            Hi Team,

            I purchased hdfc fastag id (RefNo : HFR272563) for my vehicle through online and application has been issued on October 14th and received the fastag RFID in nonactive status, I called customer care to activate my fastag using hdfc customer care number and created the ticket on 8th November and further, I called multiple times but no response from the customer care of fast tag hdfc[protected]. please do the needful asap.
            Nov 23, 2019
            Updated by manikneelan             There is no proper update from HDFC fastag team, i called the hdfc fastag customer care every day either that number is working or too busy or the executive will put the call on hold and will not respond for long time and call will be disconnected.

            HDFC Fastag why should you issue fastag id when you are not in a position to respond to your customer query ?
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              R
              rjayr
              from Chennai, Tamil Nadu
              Nov 19, 2019
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              Address: 600034

              I am a customer of HDFC and I have applied on line for fastag. I have uploaded the necessary document and paid Rs.500 as required by the portal. Application reference number is HFR364873. This was done on 11/11/19. The acknowledgement says that fastag will be received within 7 days and a representative will contact me. But no response whatsoever from HDFC so far. The helpline number is always busy, which i have been trying for couple of days. I would like to know whether my application is on progress or should i get another fastag from another provider since the deadline is 1/12/19. If so, what happens to the money i have already paid to HDFC ?
              HDFC Bank customer support has been notified about the posted complaint.
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                A
                anmol2486
                from Mumbai, Maharashtra
                Nov 20, 2019
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                I applied for the tag online and they took 500 rs for the same since then there is no communication from HDFC.

                they suppose to send confirmation email but still waiting for the same.
                I paid the money on 11th Nov 2019 but till date there is no record.

                looks like this Fraud website HDFC bank running also provided number is FAKE

                it's saying 24/7 available trying reach on that number for the past 3 days.
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                  P
                  Pramod Upadhya
                  from Bengaluru, Karnataka
                  Nov 19, 2019
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                  Hi as per the hdfc net banking instructions I had paid fees towards new fast tag application and they had confirmed it will be processed in 7 days, however it has been two weeks and no response from them and their toll free number no body receives? How do I receive my money back. My application number is HFR342603
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                    A
                    amh amh
                    from Anand, Gujarat
                    Nov 21, 2019
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                    I have paid Rs 500/- from my HDFC account & applied for fastag hdfc on 12.11.2019.

                    My reference number is HFR360600. Even after passing of week, nothing is heard from HDFC.

                    May i know the status?

                    When shall I get customer ID & Wallet ID?

                    When shall I get my ID???

                    my registered email id is [protected]@gmail.com

                    kindly give suitable reply on above email id.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      P
                      pbc_chougule
                      from Pune, Maharashtra
                      Nov 19, 2019
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                      Address: C3/6, SHIVTARA GARDEN, D P ROAD, KOTHRUD, Pune, Maharashtra, 411038

                      I have applied for HDFC Fastag on 12th Nov'19. Reference number is HFR363245. Till date, No one contacted me or received card as mentioned on acknowledgement of application. Given Contact Number is of no use. I am trying to call on this number ( [protected] ) since last three days. No one is lifting or always busy. I tried HDFC Bank other numbers ( [protected] & [protected] ) or even my personal banker with HDFC but no one is in position to give me update. So how I will get update on my application ?
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                        M
                        Md Sahir
                        from New Delhi, Delhi
                        Nov 19, 2019
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                        Address: 146, New Ashok Nagar Delhi, New Delhi, Delhi, 110096

                        My HDFC credit dispute is going for april to so far / But still I have not got any reply from dispute department several calls I have to all the hdfc departments . every month they are also charging the interest for the amount I am not payable for.
                        please give me the resolution as soon possible else I will go to court this week
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                          A
                          Ashwani2812
                          Nov 19, 2019
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                          Address: 5/A Bagkhal Rishra hooghly-712248, 712248

                          I would like to file fraud case against HDFC BANK Ltd,

                          I have a salary account with HDFC back, Today I see that a message on my Account that Rs.850 is due for Demat Account.
                          This is a fraud, I have never ever used this service.
                          My Account no. is [protected]
                          Register Mobile no.:-[protected]
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                            A
                            Amit2016
                            from Kolkata, West Bengal
                            Nov 19, 2019
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                            hdfc bank consumer durable loan harassments recovery agents>>loan account no-1011430000077713

                            Address: Abdulpur Govt.Colony Madhyamgram Kolkata-700155, 700155

                            I got my Consumer Durable Loan from HDFC on 15/12/2016 INR 36, 000 for tenure 18 months (Loan Account No- [protected]) and EMI amount of Rs.2279.88 which was cleared from my ICICI Savings bank account from[protected] to[protected] . But now bank official are saying/asking that I have emi due and have to paid immediately otherwise the take legal action against me . Now I have been receiving continuous harassment calls almost many times...
                            +5 photos
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                            S
                            Saharanpur Handicraft Bazar
                            from Kolkata, West Bengal
                            Nov 19, 2019
                            Resolved
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                            Resolved

                            Address: 346 Jessore Road, Madhyamgram, Kolkata 700129, Kolkata, West Bengal, 700129

                            Dear Sir,
                            Enclosed please find attached Batch Settlement Report of EDC Terminal ID 28148745 for Rs. 30, 000 done on 16/11/2019 at 10:59:20 hr but the said amount yet to be credited into Account No.. [protected] till now. Look at this matter at your earliest please and arrange to credit the amount into A/C. No. [protected]. Awaiting for your response.
                            Regards
                            Md. Gulfishan
                            Proprietor
                            Saharanpur Handicraft Bazar
                            +91 [protected]
                            +1 photos
                            Dec 23, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Nov 19, 2019
                            Updated by Saharanpur Handicraft Bazar                             Dear Sir,
                            Enclosed please find attached Batch Settlement Report of EDC Terminal ID 28148745 for Rs. 30, 000 done on 16/11/2019 at 10:59:20 hr but the said amount yet to be credited into Account No.. [protected] till now. Look at this matter at your earliest please and arrange to credit the amount into A/C. No. [protected]. Awaiting for your response.
                            Regards
                            Md. Gulfishan
                            Proprietor
                            Saharanpur Handicraft Bazar
                            +91 [protected]

                            Verified Support
                            Nov 20, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              B
                              Brijinder Sandhu
                              Nov 19, 2019
                              Resolved
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                              Resolved

                              Sir,
                              On 18/11/2019, i had transferred rs 99000.00 to shri sukhpal singh a/c [protected], punjab and sindh bank giderbaha punjab. The amount has been debited from my account but has not reached the destination account. I may please be intimated the status immediately. If the the amount has not been paid it kindly be credited to my account promptly so that i can pay the amount to mr sukhpal singh urgently.
                              Kulwant kaur sandhu
                              Dec 26, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 19, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience you may have faced. Request you to write us using the below URL https://bit.ly/2s0ziPH with your account number, beneficiary account statement and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information.

                              We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                S
                                Sonu Tour & travels
                                from Noida, Uttar Pradesh
                                Nov 19, 2019
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110043

                                Dear sir,
                                I have applied hdfc fastag through online and made payment of 500 on 15th nov-19. The reference number of the application is hfr382182. I have uploaded all mandatory document. There is no way to contact hdfc fastag guys as the customer care number given is busy.
                                The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                                Thanks,

                                Asha rani
                                Dec 26, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 20, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days.

                                For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com.

                                Note:- dispatch details of the TAG will be shared with you through SMS.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  G
                                  Guru-Prasad
                                  from Bengaluru, Karnataka
                                  Nov 19, 2019
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                                  Address: Bangalore, Karnataka

                                  I made payment to receive the fasttag on 13/11/2019. After payment, i got a message saying application pdf will be sent to my mail id. I never received the application nor got a response from you hdfc. The customer care number for fasttag, [protected] is utterly useless!! There is no response if we call that number, just a music keeps playing even after 5 minutes, i even got a reply saying the phone number is busy!! Nobody takes the accountability about it. I raised a support ticket on [protected]@hdfcbank.com on 15/11/2019, today i 19/11/2019 and i still haven't received any response from support team!! I think i have been cheated by bank.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 19, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Preethi
                                  HDFC Bank Customer Assistance
                                  Nov 24, 2019
                                  Updated by Guru-Prasad                                   Nobody responds to the call made to your fastag customer care number. I have been cheated of fasttag amount that I have paid. Nobody has yet responded to my support mail. Trying to understand why HDFC has customercare and support department when they do not attend the call or respond to mail. Should I tryout legal methods to get back my money?
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                                    P
                                    Prasad_k
                                    from Mumbai, Maharashtra
                                    Nov 19, 2019
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    Hello,
                                    I have applied for hdfc fastag online on 09nov19 and application number is hfr345150, after that no confirmation email received and tag is also not received yet. Then called more than 100 times to cust care number. But nobody receives the call. Then i went to hdfc bank, they said since i don't have any of their product they cannot help and contact online customer support number only.
                                    This is the really worst service by hdfc bank taking money from public and not providing the good service. I don't want to take further risks with hdfc hence i want to cancel this application and need refund of my amount.
                                    Please help me in this regard.

                                    Regards
                                    Prasad
                                    Jan 2, 2020
                                    Complaint marked as Resolved 
                                    After Raising the compliant, I got a reply from HDFC via Consumer complaints forum that they started processing my application. as a 1st step, got a successful submission and approval message of my application. 2nd. got a customer ID SMS. 3rd. i did not receive a card for some days, again I raised a compliant in this Forum. after that, I got a card in just 4 days. now my card is working fine. during this process, HDFC bank has not communicated via email or phone, they replied only in this forum. many Thanks to Consumer Complaints forum for solving my problem.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 20, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

                                    For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com

                                    Note:- dispatch details of the TAG will be shared with you through SMS.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Nov 22, 2019
                                    Updated by Prasad_k                                     Hello, I have received the customer ID through SMS. But still no information about physical Tag shipment details. I have not received yet the Tag. Already 13 days over. As per the standard process it should reach within 7 days.
                                    Regards
                                    Prasad
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                                      S
                                      Sunil84
                                      from Hyderabad, Telangana
                                      Nov 19, 2019
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 501505

                                      I applied for fastag on 15.11.2019 at their website. I got an application reference number as hfr380744, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/- through online transaction.

                                      But till know no pdf application has not been sent on my mail neither any representative contacted me till now.

                                      I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy.
                                      Nov 29, 2019
                                      Complaint marked as Resolved 
                                      Issue has been resolved
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 20, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      As per our records, your FASTag application has been received is received and is under process. You will receive the tag in 7 working days and dispatch details will be intimated to you via SMS shortly.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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