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Updated: Dec 16, 2025
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A
asantoshk
from Hyderabad, Andhra Pradesh
Nov 20, 2019
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Address: Hyderabad, Hyderabad, Andhra Pradesh, 500040

I've applied for hdfc fastag ref no: hfr346526 on 09-11-19 through online and paid ₹500.

Today 21-11-19 still didn't receive fastag but mention that it'll be delivered in 7 working days. Forget about pdf application...:-)

If you don't honour then whats the purpose of apply/pay online in your portal, would've got it in any toll gates.

It's hard to believe that a reputed bank having such a lousy service. Tried their hopeless number [protected] but no one picks up/work, they're least worried about updating the status of my application.
+1 photos
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2019
HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance
Dec 04, 2019
Updated by asantoshk You replied that i'll be receiving Tag in 5 working days.

Its been 10 Working days (excluding sat & sun) since u r reply, neither I receive any update about dispatch nor i get Tag...??

Why you waste my time, When you don't honor your word. Refund the amount paid.

I'll get the Tag from other competent source.
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    S
    shreshth9878
    from Phagwara, Punjab
    Nov 20, 2019
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    Address: Kapurthala, Punjab, 144401

    I have applied hdfc fastag through online and made payment of 500 inr.
    The reference number of the application is hfr360413
    I have applied on 11th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

    There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.
    HDFC Bank customer support has been notified about the posted complaint.
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      K
      Kumaravm
      from Chennai, Tamil Nadu
      Nov 23, 2019
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      Address: 600042

      I have applied for Fastag through HDFC bank online after seeing a campaign in the HDFC website. Followed the instructions and completed the application process, paid Rs.500 and also uploaded all the required documents. Not received the card and updates even after 15 days of paying the deposit and uploading all the documents. None from the bank called me or sent me fastag to home address.

      No way to track application status or speak to someone in customer service, the 1800 toll free number is not picked by anyone. It rings continously.

      Never thought HDFC bank will cheat customers like this. Fastag is available on the spot in the toll plaza and I should have never applied through HDFC.

      Reference no is HFR360305
      HDFC Bank customer support has been notified about the posted complaint.
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        A
        Aditya sairam
        from Bengaluru, Karnataka
        Nov 20, 2019
        Resolved
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        Resolved

        amount debited saying inter-brn cash chg incl gs

        Address: Krishna, Andhra Pradesh, 521201

        Hi Team,

        Rupees 1770 debited from my account on 18 Nov 2019 with narration "INTER-BRN CASH CHG INCL GST 161119-MIR[protected]".

        ref no : MIR[protected]
        Acc no : [protected]
        MOb No : [protected]

        Can you please check and update the reason for debiting the amount from my account.

        Thanks
        Adithya D...
        +1 photos
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        Aditya sairam
        from Bengaluru, Karnataka
        Nov 20, 2019
        Resolved
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        amount debited saying ''inter-brn cash chg incl gst'

        Address: NUZIVEEDU, Krishna, Andhra Pradesh, 521201

        Hi Team,

        Rupees 1770 debited from my account on 18 Nov 2019 with narration "INTER-BRN CASH CHG INCL GST 161119-MIR[protected]".

        ref no : MIR[protected]
        Acc no : [protected]
        MOb No : [protected]

        Can you please check and update the reason for debiting the amount from my account.

        Thanks
        Adithya D...
        +1 photos
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        VikasRai3108
        from Mumbai, Maharashtra
        Nov 20, 2019
        Resolved
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        Resolved

        Address: 560035

        I have applied for hdfc fastag on 15th nov 2019 at 12:56pm with application reference no. Hfr379101 and rs. 500.00 was dedecuted from my bank account but have neither got any confirmation on registered e-mail nor any call from service representative.

        Also, no one is responding on toll free number provided by hdfc bank.

        I have no clue about my application and its current status. Kindly resolve this at the earliest.
        Jul 6, 2020
        Complaint marked as Resolved 
        As mentioned in the comment. Hdfc bank worked on my ticket and provided the fastag as they promised. Thanks Consumer complaints forum for getting this escalated
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 21, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

        -Nadia
        HDFC Bank Customer Assistance
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          B
          Bala Sp vino
          from Mumbai, Maharashtra
          Nov 20, 2019
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          Address: 600125

          I applied for HDFC fastag and paid 500/- Ref no:HFR410362, Haven't received any further notification. I haven't received any application through mail. The customer care is not reachable all the time. Can't able to contact the fastag team.
          I applied and paid my amount on November 19 2019...

          Kindly provide me the status and resolve my complaint.
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            A
            AshayN2019
            from Mumbai, Maharashtra
            Nov 20, 2019
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            Address: Pune, Maharashtra, 412101

            Dear team,
            I've applied for hdfc fastag on with application ref no HFR346698.
            I've been trying to reach your CSR but they always say system is not working and do not provide any info. The CSR refuse to also register any complaint & and neither arrange for any call back.
            Also complained on email I'd fastag.[protected]@insolutionsglobal.com but to dismay also no response...
            Can you please help escalating or providing info where to escalate to receive the fastag immediately or at least some info on processing Or getting the refund..
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              H
              [email protected]
              from Hyderabad, Telangana
              Nov 20, 2019
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              Address: Hyderabad, Telangana
              Website: www.hdfcbank.com

              Hi,

              I have applied for Fastag on HDFC website on 10th Nov and got reference number: HFR350083. The Fastag is not delivered and neither there is any information to track the same.

              Rs 500/- is deducted from my account and when tried to reach helpline, it is either busy all the time OR no one answers it.

              I tried reaching out to HDFC customer care and they have no idea on what i was talking about!! i have been a customer of HDFC since quite sometime now and didnt expect such a negligence in providing a service.

              Please let me know the status, else refund the amount.
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                C
                chem123
                from Ludhiana, Punjab
                Nov 20, 2019
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                Hi,
                I applied for HDFC fastag on 11 Nov., 2019 and got reference number HFR358449.
                After payment of RS 500, the receipt mentioned that the fastag will be delivered within 7 days. But I did not received it. I also tried to contact the customer care, but the toll free number is not working, so I can't contact the concerned authority.
                I expect that the concerned authority will work professionally
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                  K
                  Kamalakkannan Kumarasamy
                  Nov 20, 2019
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                  Address: Chennai, Tamil Nadu, 600114

                  Hi,

                  I have applied HDFC fastag on Nov 11th, Rs 500 was debited from my account and its shown as, we will send the application details to your mail id. but i am wondering till now i didn't get any single update from the fastag team. Very worst customer service from HDFC. The customer care number always busy/not reachable.

                  I have a few questions to HDFC Fastag Sales executive/Sales Manager,

                  What you think about customer, are they mad? You people don't know how to update the status to customer, and don't know how to update via mail/mobile SMS. If you don't know how to deal with customer why you are running your organization with unfit people.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    Shantanu Vyavahare
                    from Mumbai, Maharashtra
                    Nov 21, 2019
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                    Address: 411032

                    I have applied for HDFC TAG. But I am not able to log in to HDFC FAST TAG portal.

                    I would like to know the exact status of my application. Is there any place i can check the current status of my application.
                    Also the call center number [protected] does not pick up the call.
                    I do not know what is going on with my application.

                    Can you please update me the status.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      H
                      hc82
                      from Gorakhpur, Uttar Pradesh
                      Nov 20, 2019
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                      Address: Moradabad, Uttar Pradesh, 244001

                      Dear sir,
                      I have applied hdfc fastag through online and made payment of 500 on 09th nov-19. The reference number of the application is HFR346086. I have uploaded all mandatory document. There is no way to contact hdfc fastag guys as the customer care number given is always busy.
                      The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                      Thanks,
                      HC
                      HDFC Bank customer support has been notified about the posted complaint.
                      Nov 25, 2019
                      Updated by hc82                       Any reply on my complaint?
                      Verified Support
                      Nov 25, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
                      Nov 27, 2019
                      Updated by hc82                       Nothing has happened...
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                        K
                        Kishan Panday
                        from Mumbai, Maharashtra
                        Nov 20, 2019
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                        Address: lalkuan tata steel lts, 201001

                        Dear sir i want to transfer money to own account of paytmpayment bank A/C.[protected] ifs code. PYTM0123456, from HDFC account, bt unfortunately it will be transfer wrong account A/C[protected], ifscode PYTM0123456 . Rs2000/-

                        plz i requst you to kindly transfer to my acount as soona as possible,
                        statment sceenshort given below plz take the action

                        thank you Regards
                        Kishan Pandey
                        [protected]
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                        HDFC Bank customer support has been notified about the posted complaint.
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                          H
                          HasanShaik
                          from Chennai, Tamil Nadu
                          Nov 20, 2019
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                          Cancellation of one assist membership
                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit without my concern on date: 20/11/2019. I am not interested about this service and don't want this membership any more. I have informed the same last year to oneassist. So cancel this membership and refund the debited amount of rs.1899/-

                          Note that last time oneassist customer service keep on trying to convince me instead of cancelling the membership.

                          Oneassist relationship number : 3093477
                          Membership id: [protected]
                          Name : shehebaz hasan shaik
                          HDFC Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer Mandate reference no: HDFC[protected] issued to Visage Holdings And Finance Pvt Limited with value Rs. 36757.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

                          I got this type of msg pls help..., ...

                          Rugitha benazir
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                            R
                            rajeshmuthu86
                            from Delhi, Delhi
                            Nov 20, 2019
                            Resolved
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                            Resolved

                            I applied for fastag on 18.11.2019 at their website. I have only application reference number hfr398945, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.

                            But till know no pdf application is sent on my mail neither any representative contact me.

                            Please send application in pdf, arrange representative call and arrange my fastag card at earliest.

                            Rajesh. M
                            Dec 23, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 21, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days. For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]. Note:- Dispatch details of the TAG will be share with you through SMS.

                            -Zubin
                            HDFC Bank Customer Assistance
                            View replies
                            I have applied for fastag through hdfc bank for my car HR 15 E 0038 on 7th Nov. 2019 and paid Rs . 500 . But till today I didn't receive any communication .
                            My mail Id is [protected]@gmail.com
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                              S
                              Skuma716
                              from Mumbai, Maharashtra
                              Nov 20, 2019
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                              Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301
                              Website: v1.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

                              Have paid for a fastag at the hdfc fastag site it has taken my cc payment and debited the a/c. But did not generate any receipt or ref number. The toll free no. Does not work neither email id or physical address. Seems a fake site. Called hdfc cc divn they have approved the payment and hdfc has nothing to do with fastag it's only a payment gateway.
                              View replies
                              contact me on call asap, Sachin [protected]
                              Reply
                              Dear Customer,

                              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
                              Reply
                              Skuma716's [Complaint's author] reply, Nov 20, 2019
                              Well i dont see an option for Fastag, this is my reference number for HDFC Fastag HFR359308 . It would be better if you call me as soon as possible...
                              Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Reply
                              Skuma716's [Complaint's author] reply, Nov 20, 2019
                              What does Protected means in the email address?
                              Skuma716's [Complaint's author] reply, Nov 25, 2019
                              its not resolved yet?
                              Dear Customer,
                              Your FasTag has been issued successfully. Your Customer Id is[protected]..
                              Still not received the tag.
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                                V
                                Veerabhadram Banoth
                                from Tirupati, Andhra Pradesh
                                Nov 20, 2019
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                                I am a HDFC bank credit card holder . The bank has auto debited Rs. 2899/- from my credit card number ending with 8669 without my concern on date:16/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2899/-
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  S
                                  Sharon88
                                  from Mumbai, Maharashtra
                                  Nov 20, 2019
                                  Resolved
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                                  Resolved

                                  Address: 560066
                                  Website: v1.hdfcbank.com/htdocs/common/fastag/index.html

                                  Hi,

                                  I had applied for fast tag from hdfc website on 11.11.2019. They had mentioned that i will be getting a acknowledgment via email and also the fast tag will be received within next 7 days. So far i haven't recieved any mail and nor anyone is picking up the customer care toll free no. And not to mention i haven't received the tag too.

                                  My reference number is : hfr357863

                                  Regards
                                  Sharon
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  View replies
                                  Dear Customer,

                                  We would like to state that your payment is successful and Fastag is under process. You would be receiving an intimation regarding the same. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    B
                                    Bala Sp vino
                                    from Mumbai, Maharashtra
                                    Nov 20, 2019
                                    Resolved
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                                    Resolved

                                    Address: 625004

                                    I applied for fastag on 19.11.2019 at. I have only application reference number hfr410362, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.
                                    But till know no pdf application is sent on my mail neither any representative contact me.
                                    -bala
                                    Dec 24, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 20, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    Kindly note that your FasTag Application is under process and your tag will be dispatched to you within 7 working days. We request your patience in the interim.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    View replies
                                    I have ordered HDFC Fastag online from net banking on 06th of Nov, 2019. Further to it I was assured that I will get the fastag within 7 days which I haven't received yet.
                                    Additionally the tollfree number is either busy or there is no response.

                                    KR
                                    Prafulla Tajane
                                    [protected]
                                    Reply
                                    My Mobil number [protected]
                                    Card last number 4601
                                    Reply
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