HDFC Bank Complaints & Reviews

I had applied to hdfc for fastag on march 1 with application reference number hfr 106699 and made a payment of 500 rupees. They sent me a mail to send aadhar which i replied to but i didn't get my fastag.

Again i applied for the same on nov 12 by making another payment but haven't got the fastag still at my address.
The customer care number is either busy or not attended to.
Never expected this kind of service from hdfc

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Address: 110091

I have applied for hdfc fastag on 14th nov. 2019. I have received a confirmation on my mail with reference no. Hfr376183.
But till date i have not received the fastag. As it is compulsory from 1st december so i need it to fix on my car. It is quite frustrating for me to chose hdfc to purchase fastag. Please let me know when my issue will get resolved.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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I have paid 500/- for fastag on[protected] with application reference number hfr469712. It was mentioned that the fastag application pdf would be sent to me in e-mail but i have not received any e-mail or sms. Calling customer care on[protected] but no one is picking the phone.

Note for hdfc people - i have already given reference number above which can be used to get all the details regarding the application. Also attaching the screenshot.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Flat No 1, Anand Apartment,, Main Road, Near Ganapati Temple,, Mamata Nagar, Old Sangavi, Pune, Maharashtra, 411027

Applied for fastag on 09th nov. Till date no update from the bank.
While applying it was promised that fastag will be delivered in 7 days.
Customer care no provided by them is not reachable.
No mail id was provided.
Even relationship manager couldn't help in this matter.
This is very pathetic service for a preferred banking customer.
At least bank should have informed that it is getting late.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for hdfc fastag on 13/11/2019. There has been lack of communication. My application number is: hfr368555.

Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] not working. Even after being dialed for 5 minutes no response. No way to reach out to them. Pathetic service.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560067

I have applied for fasttag through hdfc bank on 14th november however i have not yet received any update. I have paid inr 500 for the fasttag. My application number is hfr372169. It is very worst situation as we r in grey area we r not receiving any update and even don’t what has happened with my amount. The deadline is close for fastag i. E december 1 and i need to travel on 3rd december, don’t know how i will make it.

Dec 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

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A

Avdhesh Soni

from Bengaluru, Karnataka

Dec 2, 2019

ISsue not yet resolved n I have not yet received fastag. My brother applied through Paytm on 27th November n he received his fastag yesterday. Hdfc is worst here. Pathetic n ridiculous service by Hdfc.

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Address: 53A Rajiv Gandhi Nagar, Madura Mottur Orrikai Post, Kanchipuram, Tamil Nadu, 631502

Dear team :

This is yasotha from kanchipuram my resisterd mobile number was [protected]. I was take bike for last year 12/2018 through hdfc bike loan. My first emi was started 02/2019. I was pay more than 5 dues late but correctly pay no pending. Due to my family stuation i was pay not correctly last 3 month. I was pay my amount surely. The collection person was coming standing my home in street. They speech roudly. And unethical speech. My registered loan address
53/a rajuv gandhi nagar.
Madura mottur.
Orikkai post
Kanchipuram -631502. Collection person was standing out my home every day really i shame on me. And also nite also they wait in my home outside 3 person daily. Its very very unethical things please clear the issue as soon as possible. I am already complient same this form. But after also they doing same things only.. Her nobody cheat stuation thats why late. Clear the issue immdiatly.

HDFC Bank customer support has been notified about the posted complaint.

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Address: hyderabad, Rangareddy, Andhra Pradesh, 500005

I am an hdfc bank account holder and also my account is an salary account, so as i dont have any such charges so called as amb charges as i seen in the last complaint explanation by hdfc customer service representative,
I was charged & the resons is that "mi revenue hold through gefu" i dont know the reason behind that 117.35 was debited from my account i need an immediate reason for that and the amount to be refunded

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Nov 23, 2019

Updated by kontham saikanthreddy i cannot see the reference number as it is showing as protected
i have added the image below please share me the same on my mail id [protected]@gmail.com

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Address: Sandeep Jain A 9 TIWARI KA BAG ACARYA KRIPLANI MARG ADRESH NAGAR JAIPUR, Jaipur, Rajasthan, 302004

We have purches garments on 15/06/2019 marda apparels jaipur
120 days goes we have not received cash back 10%. Amount 5497.00
Shopkepar told hdfc cardit offer 10 % cash back on cardit card so we have purches garments, thank you

Card no. Sandeep jain [protected]
My address. A 9 tiwari ka adrash nager acarya kriplani marg adresh nagar jaipur

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I have got hdfc fastag delivered and i have recharged my wallet but my fastag shows in suspended state when i try to use in toll plaza.

I am trying to reach toll free service number but it is always busy. I am really fed up now. There no other way to contact hdfc fastag. They don't provide any email id for contact.

I have been uses all other services of hdfc back since 15 years, but this is most pathetic experience.

This is the only place i can find through which i hope i can reach to hdfc team.

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Please write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected] for further assistance in this regards.

-Nadia
HDFC Bank Customer Assistance

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Viralpitroda

from Delhi, Delhi

Nov 22, 2019

Sinse dol was 17/8/19 till date i didnt get my salary and fnf
My employee id is 209360

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Address: 14 Sheesham Lane,, Dera Mandi Road,, Mandi, 110047

Hello sir / madam,

I have not received by wallet id for my customer id 60622542. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

For further assistance in this regard, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia

HDFC Bank Customer Assistance

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Address: New Delhi, Delhi

I booked a fastag on hdfc fastag portal and paid rs. 500 through my credit card. I did not receive any confirmation even the web page went blank and nothing populated. However, on the previous screen, i had noted down the reference id hr[protected] which was visible while entering credit card details
For payment.
I tried calling the hdfc fastag helpline[protected] throughout the day but the number seems not working and the call doesn't go through saying "number you have dialled is busy".

Please help.
Nimit dixit

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Hi,
I have been customer of hdfc bank for more than 10 years. I completed the fast tag application (Ref. No - hfr332178). I did the same on 7-nov-2019. Till date no response nor received the application. I paid through hdfc credit card.
Trying to reach support number and always busy. Not able to connect to anyone.
Request for help.
Best regards,
Ranganath gupta

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Ranganath Gupta

from Bengaluru, Karnataka

Nov 24, 2019

Thank you Manoj. Waiting for the arrival of the Fastag.

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Address: 269, phase -1, vallalar, Vellore, Tamil Nadu, 632009

I applied for fast tag from hdfc portal on 14th november 2019. Still i didn't receive the fast tag and no confirmation mail from hdfc. Amount of rs.500/- deducted from my account. Reference no. Hfr375376. Hdfc customer care is the worst ever i have seen. Even govt customer care are better than hdfc customer care. Been trying to these numbers for many days...
[protected]
1033.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 500034

Hi team,

I am an andhra bank account holder. The issue is on[protected], i have withdrawn 20, 000 from hdfc atm in kalwakurthy village. I tried to withdraw more 10, 000. But the machine shown a alert message as "you exceeded the per day transaction amount". So i coud'nt withdraw the 10, 000. So finally i could withdraw only rs.20, 000. Today[protected] i checked my account balance, it is showing like i withdrawn 30, 000. Please help me in refunding my amount back. I have to survive with that money only.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly liaise with the card-issuing bank for further assistance regarding your concern.

-Anay
HDFC Bank Customer Assistance

Nov 22, 2019

Updated by Venkat0302 Hi Anay,

Can you please Include Andhra Bank in this thread.

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Address: HDFC House, Senapati Bapat Marg, Lower Parel, Mumbai - 400013., Mumbai City, Maharashtra, 400013

Have applied hdfc fastag through online dated 11.11.2019 and made payment of 500 inr (200 for security amount, 100 as service charge amount *200 inr for top up). The reference number of the application is hfr359006. I have upload required documents like license, rc book etc. Kindly requested to update me when fastag will be dispatched

There is no way to contact hdfc fastag guys as the customer care number [protected] given is busy or not being attended.

I have been with hdfc for 15 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Nov 22, 2019

Complaint marked as Resolved

Fastag Reference NO-HFR359006 & Oly tall free number 18001201243 provided. no e-mail address given for communication.

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by M70 HDFC has sent mail regarding Fastag activated with User ID & wallet ID on 23.11.2019 but there is no card dispatch detail conformation available. when I will receive Fastag card ? pls update status.

Nov 27, 2019

Updated by M70 No fastag dispatch intimation from hdfc bank...

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Address: a-38,bhaktinagar society behind mahesh complex , Waghodia road, vadodara, Vadodara, Gujarat, 390019

I have applied for hdfc fastag on 14/11/2019 and there has been no communication from the bank. Application number is hfr380292

When i call the phone number provided, it goes unanswered. Pathetic service from hdfc!
@mss
Nov 22, 2019

I have applied hdfc fastag through online and made payment of 500 inr (Incliding security and top up). The reference number of the application is hfr380292. Since then there is no update.

The customer care number given is busy or not being attended. There is no way to contact hdfc fastag guys.

How can i get the update, if application not processed, can i get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Rutvik Parikh's [Complaint's author] reply, Nov 27, 2019

Dear sir
As per email received from your hdfc team there is mentioned that within 7 working days customer will receive fastag.
And after 7 days of application you mentioned that 5 more working days required to process for fastag.
Is that your way to make customer fool?
if it is required 7+5 = 12 days then why your team mentioned and give commitment to provide fastag in 7 days.
What is rubbish going on??
Is this your right way to treat customer??
Please clarify the above things and give justifications for the same.
It is very bad experience from hdfc team. till the date i have not received fastag.

Received Your mail for reference dated 15/11/2019

Your HDFC Bank Fastag Application
1 message
<[email protected]> Fri, Nov 15, 2019 at 2:47 PM
To: [email protected]
Dear RUTVIK PARIKH,
Thank you for the details! Your application has been received.Your application reference no. is HFR380292
Our representative will get in touch with you soon.
You will receive your FASTag in the next 7 working days. Contact 18001201243 for queries.

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Address: 600100

I applied for fastag on 21.11.2019 at their website. I got an application reference number as hfr430362, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any update or email.in digital india, the online process is so poor for a leading bank.

I am trying to call the toll free number provided fastag applications since last two days but no one is answering or the number is continuously busy. It is very horrible service from hdfc. How can they have a number which is not working as the customer service number. Worst experience.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We will share dispatch details in 5-7 working days.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

Nov 25, 2019

Updated by Pradhe13 Hi Zubin,

Thanks for your assistance. I got the SMS regarding my wallet ID. I tried to login using it and found that my address details are updated under my profile. Could you please check and confirm the status of the courier.

There is no option to update in the website also, could you please provide me the tracking details also.

Regards,
Pradeep

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Address: 560073

I have applied for hdfc fastag, i received the application reference number hfr346063 on[protected]. Still no updates from hdfc, no representative has contacted. If i call their care it doesn't even work and if connected they say the same thing you will receive within 7 days. Its almost 15 days am worried. Kindly take action against these irresponsible agency.

Aug 8, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Reply

Kiran6564's [Complaint's author] reply, Dec 2, 2019

Its 10 days now after your comment, still not received.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Reply

Kiran6564's [Complaint's author] reply, Dec 2, 2019

Its 10 days now after your comment, still not received.

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Address: Chennai, Tamil Nadu

I have applied for hdfc fast tag on 13th nov 2019 and tll now i have not received the email also no update on tag application reference number is hfr367010.
I tried contacting toll free service number [[protected]] but it is always busy. I am getting fed up now. No other way to contact hdfc fastag.

Kindly look into this and resolve the issue as soon as possible.

Thanks
Mahi

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

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