HDFC Bank — fastag - welcome mailer with wallet id not received

NagarajaTR

from Mumbai, Maharashtra

Address:

226, Sri Lakshmi Nilayam, Vinayakanagar, Devasandra, K R Puram, Bangalore, 560036

I have received Fastag, but the Welcome mailer with Wallet ID is not received.

And i see that someone else is using my Fastag as i received few messages where my car being used near Krishnagiri toll whereas my car was in my office. Also when i checked the Fastag nearby toll plaza they said that my fastag is not yet registered.
So this makes me so much confused as my amount got used and rs.500 has been deducted from my credit card in Nov2019 whereas Fastag is not registered only

Could you please share the steps to get the Welcome mailer so that i can register my Fastag ID. Also let me know how to get back the amount which has got deducted.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Jan 03, 2020

Updated by NagarajaTR Hi, Could you please let me know what should be entered within [protected]

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Comments

Parwinders

On 31/12/2019 at 14:31:22 my Rs 90 automatically deducted at Waryam nangal Toll Plaza Amritsar, punjab through my HDFC Fastag of Vehicle no PB02DV7014 & Transaction Id No= 0010001912311448347463
& also they Charged Cash from me saying that HDFC Fastag is not working .

Requesting you to refund the amount

Sudhansu Senapati

from Titlagarh, Odisha

I am a customer of hdfc bank. I had applied for fastag on 12/12/19 ref no HFR 01044188 . I have not received it till now. The customer care no always comes busy.

Elavenil Santhosh

My fastag application no is HFR961428. Applied on Dec 8. Still not received the courier. But I got mail on Dec 15, says fastag issued. Please check and help me to get it soon.

AashishMaind

from Pune, Maharashtra

I applied for Fastag on 7th December but haven't received my Fastag yet. Struggling a lot all the time during travelling. My application no is HFR944456. Also the cuastomer care no [protected] is not reachable. Please help...
...

inodes computers

from Namakkal, Tamil Nadu

09 -dec-2019 I applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR985069

iswarya loganathan

from Coimbatore, Tamil Nadu

I got a call from hdfc person saravanan [protected]. He asked when my salary will credit? and how much salary? Kindly safeguard my account details and money.

hemkumar2006

from Jayamkondacholapuram, Tamil Nadu

Payment done Fastag still not recevied and customer care no always busy they are not response

Sumipankaj

from Bargarh, Odisha

I purchase a mobile ₹ 26967 & my card limit is ₹13033.and I transfer 5000 rs from saving to credit card. Then my card limit is 18033.. And now again I got the msg that my card limit is 13033 again.. Plz sir help me what's going on 🙏🏽🙏🏽🙏🏽

Kirti Khirwale

from Ghatanji, Maharashtra

BRN CASH TXN CHGS INCL GST CHARGES are deducted from my account two times in a single day... And why I have to pay this amount... I don't receive any msg from bank that amount is deducted from my account.