HDFC Bank Complaints & Reviews

Struggling to get my fastag removed from the blacklisted list despite having a balance of 1000rs. Called up the hdfc fastag helpline multiple times in the last 10 days but to no avail. Nobody should ever buy fastag from them. My car no is dl8cas2490. Evertime, i call up their helpline i am given a false assurance that my issue would be resolved in 48 hours

I have applied for fastag on may 2019, i have received customer id and wallet id. But i still have not received the physical tag. I had called the customer care number multiple times. They gave me different reasons and even asked me to send my address and contact details by mail, which i did. But still no avail. They don't respond to mails and now i am not able to reach them on phone as well. The reference number is hfr122607. Please help me getting the physical tag.

I have applied for fastag on may 2019, i have received customer id and wallet id. But i still have not received the physical tag. I had called the customer care number multiple times. They gave me different reasons and even asked me to send my address and contact details by mail, which i did. But still no avail. They don't respond to mails and now i am not able to reach them on phone as well. The reference number is hfr122607. What to do now?

I have complained (@ consumer complaints) on 30th dec 2019 about non receipt of hdfc rf fastag referring application no hfr828816 and request to cancel or deactivate the same since i don't have any response from hdfc over 4 weeks from the time i applied.
Responding to the complaint (On 30th dec 2019), mr. Anay / hdfc customer service mentioned as below "your application has been dispatched & you will receive the tag in 5 working days. The dispatch details of the tag will be shared with you via sms"
However, till date neither i received the 2 nos fastag rf nor sms with dispatch details received even after 5 working days.
Since my vehicles vrn mapped to hdfc tags, i am unable to use any other fastag and any new application of mine are getting declined with regret message.
I am frustrated as hdfc is neither acting to ensure delivery of the fastag nor de-registering / deactivating my vehicle regn numbers.
I am suffering due to incompetency of hdfc.
Kindly help this message to reach the appropriate at hdfc.
Sincerely
Sampath kumar desineni

Dear team hdfc fastag,
I had applied for hdfc fastag on 6th november 2019. The reference number for the same is hfr329397. The wallet was created on 15th november 2019.
I had launched complaint twice. I got assurance that i will get fastag dispatched shortly. Till date i did not received any fastag. Also my fastag is missused. I had emailed to the given email id. Please refund my amount so that i can buy fastag from some other company. Otherwise i will go to consumer forum.

Customer id is[protected]
Wallet id is [protected].

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

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Customer id is[protected]
Wallet id is [protected]

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Hi team,

Date of issue : jan.2 2020

I tried to get fastag (Ref no. Hfr[protected] via hdfc site : https://getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.12697079.[protected]...⇄ and made payment of rs.500.

Money was deducted from my account but didn't receive the fastag application nor the deducted amount was reverted back to my account.

Can you please help me with resolving the issue.

I have attached copy of error message on fastag site.

I did not received any welcome mailer on my mail as well on my registered mobile number. My rfid number mentioned on fastag is [protected].

I want to recharge my fastag but, unable to do so, because i did not have user id or wallet id with me and without that i unable to do the process.

Even i tried many time to talk with your customer care but, there is no response.

Please kindly provide me the solution or i have to replace your fastag with other bank fastag.

Thankyou.

Trying to track fastag application no.: hr[protected]
Got an email stating that the application was approved and shall receive the fastag within 7 days. But already been more than 10 days, there is no way to track the application. Very tiresome customer service with no luck on customer care number as they never answer. Also no other way to connect to them for this issue. No email id for grievance of fastag.
Please help us resolve.

Dear sir,

I have apply for hdfc fastag on 22nd november and received confirmation mail "fastag will be received in next 7 working days.

But till the date i have note received my fastag sticker and customer care relationship is very poor.

My application no. Is hfr423916.

Please do the needful on urgest basis.

Regards
Manish gupta
[protected]

I have applied for home loan balance transfer in hdfc and deposited rs.2400 aprox as processing fees. The loan application was rejected and it was told to me that processing fees will be refunded within a week (This was told on 28.12.2019) but till the time didn't receive the refund. Hdfc representative is not responding on the same.
I have also lodge complain on hdfc portal on 23 dec, 2019 and the number is-hbl=[protected] but till not resolved.

I have received wrong fastag with the welcome kit. Tag no printed on tag and welcome kit are different. After calling many times they answered once saying that you need to mail them the issue details along with images of the tag. Which i have mailed but never got the reply even after several reminders.

Below are the details of the account and images for reference
Wallet id: [protected]
Customer id:[protected]
Mobile no : [protected]
Last 4 digit of tag no on kit : 2784
Last 4 digit of tag no on tag: 2783

I have purchase alto car and company has provided me fast tag of hdfc bearing wallet id [protected].

I am using since last 6-7 months. But every time i face problem as toll tax employees always says pl contact your bank as it is not working properly

I wish to quit. I want to disable the same and kindly arrange to refund balance amount in the fast tab i. E. About 1100 rupees

My mail id is suneel, [protected]@gmail.com
My contact numbers are [protected], [protected]

My fastag not received
My fastag aplication ref. No-hfr01092387
Custumer id[protected]
My wallet id-[protected]
Please update on email id bhimsingh. [protected]@gmail.com
I apllied for fastag dt 17 dec.2019 but till i have only ref. No
I also call on toll free no-[protected] but not pick
My corrier adress is v. P. O gurana teh. Hansi distt. Hisar haryana

Hello, I swiped my card in the store on 5th of January 2020 to purchase a phone and the amount was debited, but the transaction was failed. I even checked the last transaction slip on their swiping machine. It still was showing transaction failed. .the amount isn't credited to my account yet.can u please do the needful as soon as possible.

With reference to the fastag account opened on 05.07.2018, we have still not received the physical fastag.

We tried to contact toll free helpline but to no avail.

We did not expect such pathetic user interface from hdfc bank where no customer service department contact details are mentioned. Unnecessarily we have face issue on toll plazas because of hdfc's irresponsibility.

Dear sir/madam,

I have hdfc bank fastag but i have not received sms or email confirming customer id and wallet id for me to login to fastag portal.

Pls provide the same on my registered email id and sms on my registered mobile number.

Check attached photos of my fastag

Regds
Sandeep kadam
[protected]

Hdfc has been putting my funds on hold for a reason 'mirevenuehold'. I am not sure what to do. I am tired of going to different branches and not getting any response from them. If someone can tell me what this means or if i have any unpaid charges so that i can pay them and get this cleared once and for all.
This is happening from a long time now. Everytime i go to the branch, they say they are emailing the mumbai team and ask me to come after some days. And again the same thing happens.