HDFC Bank Complaints & Reviews

My HDFC Customer I'D is 52422838.I have applied for Fastag online on 22 December 2019. Although I got my wallet I'd and fees summary but yet not received Fastag physically. Nor I received any status about it. I have been your client for last 7 years and got instant disbursals of loans in no time yet I fail to understand why it is taking so much time to issue a simple tag even when it is promised to deliver within seven days as shown under reference number.

The hdfc bank has put a hold on my funds of rupees 931.16 as mi revenue hold through gefu, ac number is
CUSTOMER ID: 58604437
Ifsc:HDFC0002197
Branch: peddapuram AP
The customer service is not able to give any info on this. after all the effort the customer service is not helpful. This much public amount looted means what will do Hdfc bank always doing like that.

My fastag sticker is damaged.
I am trying to get a replacement sticker for my vehicle.
I have tried to contact the call center number [protected] many times, but could not reach any one. When I approached HDFC help desk, I am asked to write email to Shankar.[protected]@hdfcbank.com. No response received for my email. I have written to support.[protected]@sahaj.co.in, and no response received.
Not sure to whom I need to reach out to.
Please help me.

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is HFR01222243. I have uploaded signed copy of the final document and rc and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

Its been more than 40 days since i have applied. Yet to receive any progress or fastag from the team. Infact i had already raised a concern in this forum for which i got a response stating that it will be resolved in 7 days.

On 20th November 2019, I had applied hdfc fastag through online and made payment as well.

The reference number of the application is hfr425209.

I have uploaded rc for fast tracking it as well.

Request the team to kindly help in getting the status update on the same.

Request team to get me an update from hdfc or should i approach different bank altogether

I took a policy in HDFC life and paid the renewal premium on 21st december and got the receipt on 23rd december, but the auto debit is active and i am unaware of it so again the premium deducted on 24th december. I contacted the team and submitte the NEFT form cancelled cheque. but they are not at all responding to my issue and not even provided any satisfactory information.
They will respond only when we are purchasing any new policy, they are not at all bothered about existing customers.

Respected Sir,
I was applied FASTag card on 27.11.2019, that card received in my home addressed, details are following.
Customer Name : VINOD MAHOBIA
Wallet ID : [protected]
Customer ID:[protected].
Tag Seg. No. : 20285136
HFR No. : HFR635248 - F -19925 MH49AE4870
It is submitted that why the details above are not reflected in your web address i.e. WWW.hdfcbank.com/fastag and find a msg that " No Record" Please look into the matter and do need full under intimation to me through Email or postal receipt of the said information letter is enclosed herewith.Thank you Vinod Kumar Mahobia

This is Mohan,

I have closed my credit card before and I got some massage also after that I not got any mail from hdfc bank.
Now hdfc customer care center saying again need to send one letter to the Chennai branch.

My Name : MOHAN REDDY
PH: [protected]
CARD LAST 4 DIG: [protected]
DOB :07/06/1992

In HDFC bank customer care not respond query and also if you connect to phone banking for customer care you need to wait for around 20 MInts time to talk with them if you connect also they won't respond properly.

As I hear before this is the worst bank in India.

Hello there

I want to cancel my one assist membership. I don't know how you can charge without sending me message. The person from one assist customer care told that this is only one year pack and automatic recharge is not going to happen. She assured me that. She also told that you don't have to pay annual fee for Credit card and I didn't receive that benefit as well. I did pay my annual fee. The person from the customer care of one assist told me that the plan will expire in one year and it will not be reactivated. I believed her, now again I am getting charged for one assist. Fake marketing is not acceptable.

Please deactivate and refund my money asap
Name: Mohamed Aslam M
One assist relationship no: [protected]
Hdfc credit card no:[protected]
Mobile no:[protected]
Email:[protected]@gmail.com

I have received Fastag, but the Welcome mailer with Wallet ID is not received.

And i see that someone else is using my Fastag as i received few messages where my car being used near Krishnagiri toll whereas my car was in my office. Also when i checked the Fastag nearby toll plaza they said that my fastag is not yet registered.
So this makes me so much confused as my amount got used and rs.500 has been deducted from my credit card in Nov2019 whereas Fastag is not registered only

Could you please share the steps to get the Welcome mailer so that i can register my Fastag ID. Also let me know how to get back the amount which has got deducted.

We applied for fast tag on November 22, 2019. Received the email " Congratulation! TAG Issued successfully" on November 27, 2019.
There is no intimation after that on when will I receive the tag. It has already been about 1.5 months since I completed all the formalities from my end. Why is it taking so long to dispatch the Fastag?
Helpline number is not working, nobody ever receives the call. Have waited on hold for more than 2 hours on call for someone to pick up the customer care line. Very disappointing. Can someone help?

Dear Sir,
I am arising a complaint on HDFC credite crad and service team for not providing any concrete resolution on my concerns raised in the month of Aug 2019. I have a bank account ( salary account) in HDFC and that I took a credit card from the person visit my office .

The person activated the card incorrectly with email ID . Moreover the payment mode was activated as minimum payment which was advised as full payment.

Due to above error from the credit card activation team, i have been levied a financial charges for no payment.

As soon as I was aware of the situation, I made a one shot payment of 1.8 lacs without any delay which were a genuine usage.

I have asked for the waiver for INR 36000 ( which is not INR 59000 due to delay of response from HDFC - interest on interest) but I am not receiving any concrete response on the same.

I have not used the card since Aug and without my approval HDFC activated smart pay. I have been asking for statements which I have been denied with.

I have been following up continuously on call centers, mails and Nayan dey ( my service manager) but i am so shocked to see that there is no response.

This is a genuine concern as the services were activated incorrectly and the customer is suffering.

Kindly support with the 100% on my outstanding. I have made all genuine payments as pending.

A Harassed customer.

Regards

Debit Charges as below in my savings Account No. [protected].

Date Narration Chq./Ref.No. Value Dt Withdrawal Amt.

19/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 19/12/19 590
21/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 21/12/19 63.68
23/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 23/12/19 526.31
23/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 23/12/19 359.58
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 230.41
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
27/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 27/12/19 590
27/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 27/12/19 590
Total 7079.98

Not received hdfc fastag even after 36 days of applying online. My ref no. is HFR550182 and have applied on 26th November 2019. No trace of the fastag yet. What's more- RS 500/- has already been deducted. Such pathetic service from the likes of HDFC bank! Your customer service number is perennially busy. Now what am I supposed to do...wait for ever?

Hi team, I was using hdfc credit card and I have been paying my minimum dues, but recently I have an issue with my father as he passed away I was stuck with all the payments I am badly in need of money, and my salary amount is kept on hold, no one is trying to help me no one gives a damn about the customer, credit card team. Backend team, compliance no ones helping now I don't have a single penny amount bank rupt I need my money Pls.. I have a medical emergency now with myself I don't have money to go and do the checks

Customer Id is[protected] and Wallet Id is [protected].
I did not received further information regarding the Fastag.
Online booking says with in seven days it will be delivered. I don't see such progressive on the Fastag issues. Why the national highway authority and Service provider of their respective owners are doing great job.
Online application made on 24/12/2019.
Please confirm the status and your delivery commitment.

I applied for Fastag through HDFC Bank on 21.12.2019. I received an Email with my application Reference No. HR[protected] saying that Fastag will be delivered in 7 working days. On 23.12.2019 I received messages stating that the Fastag has been issued, however I still not have received the Fastag. The helpline number never responds and there is no official email address/link where we can track the status of fastag.
I personally visited the nearby HDFC bank but it seems that those people are also not aware of how to track the status of Fastag applications. The only response I received is "your Fastag will be delivered".
HDFC has introduced the service in the market but failed to deliver it to the customers. I am helpless!!

I am getting repeated SMSes for re-submission of KYC details. Even after personally submitting the documents [and taking leave as I am also working], which were checked by the official accepting the documents, I am told that there are discrepancies - one page of the address proof is signed and the other is not. I wonder what the officer who personally checked my documents was doing!!! Pathetic service by HDFC Securities...

I have applied hdfc tag on 22nd November and the tag was dispatched to my mailing address on 9th December via DTDC- DHL courier service. the courier person return the product to HDFC -fastag and send reason "wrong address" . i have received couple of mails form this address . i have tried to communicate with HDFC Fastag using toll free number . but i cannot reach the number.

please do need fulfavor and resend the tag again to my address.

my customer id is :[protected]
wallet Id is : [protected]

I have applied for FASTag application on HDFC web page. FASTag application HFR01180151 was successful on 18th December and I was to receive my FASTag in 7 working days. Till now no update and also could not get through the customer care number [protected] - call gets disconnected after few minutes. Tried multiple times but efforts were in vain.

Poor service, not expected this from HDFC.

I am requesting to refund my money INR 500 ASAP.