HDFC Bank Complaints & Reviews

I have received Fastag, but the Welcome mailer with Wallet ID is not received.

And i see that someone else is using my Fastag as i received few messages where my car being used near Krishnagiri toll whereas my car was in my office. Also when i checked the Fastag nearby toll plaza they said that my fastag is not yet registered.
So this makes me so much confused as my amount got used and rs.500 has been deducted from my credit card in Nov2019 whereas Fastag is not registered only

Could you please share the steps to get the Welcome mailer so that i can register my Fastag ID. Also let me know how to get back the amount which has got deducted.

We applied for fast tag on November 22, 2019. Received the email " Congratulation! TAG Issued successfully" on November 27, 2019.
There is no intimation after that on when will I receive the tag. It has already been about 1.5 months since I completed all the formalities from my end. Why is it taking so long to dispatch the Fastag?
Helpline number is not working, nobody ever receives the call. Have waited on hold for more than 2 hours on call for someone to pick up the customer care line. Very disappointing. Can someone help?

Dear Sir,
I am arising a complaint on HDFC credite crad and service team for not providing any concrete resolution on my concerns raised in the month of Aug 2019. I have a bank account ( salary account) in HDFC and that I took a credit card from the person visit my office .

The person activated the card incorrectly with email ID . Moreover the payment mode was activated as minimum payment which was advised as full payment.

Due to above error from the credit card activation team, i have been levied a financial charges for no payment.

As soon as I was aware of the situation, I made a one shot payment of 1.8 lacs without any delay which were a genuine usage.

I have asked for the waiver for INR 36000 ( which is not INR 59000 due to delay of response from HDFC - interest on interest) but I am not receiving any concrete response on the same.

I have not used the card since Aug and without my approval HDFC activated smart pay. I have been asking for statements which I have been denied with.

I have been following up continuously on call centers, mails and Nayan dey ( my service manager) but i am so shocked to see that there is no response.

This is a genuine concern as the services were activated incorrectly and the customer is suffering.

Kindly support with the 100% on my outstanding. I have made all genuine payments as pending.

A Harassed customer.

Regards

Debit Charges as below in my savings Account No. [protected].

Date Narration Chq./Ref.No. Value Dt Withdrawal Amt.

19/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 19/12/19 590
21/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 21/12/19 63.68
23/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 23/12/19 526.31
23/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 23/12/19 359.58
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 230.41
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
26/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 26/12/19 590
27/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 27/12/19 590
27/12/19 .ACH DEBIT RETURN CHARGES[protected]MIR[protected] MIR[protected] 27/12/19 590
Total 7079.98

Not received hdfc fastag even after 36 days of applying online. My ref no. is HFR550182 and have applied on 26th November 2019. No trace of the fastag yet. What's more- RS 500/- has already been deducted. Such pathetic service from the likes of HDFC bank! Your customer service number is perennially busy. Now what am I supposed to do...wait for ever?

Hi team, I was using hdfc credit card and I have been paying my minimum dues, but recently I have an issue with my father as he passed away I was stuck with all the payments I am badly in need of money, and my salary amount is kept on hold, no one is trying to help me no one gives a damn about the customer, credit card team. Backend team, compliance no ones helping now I don't have a single penny amount bank rupt I need my money Pls.. I have a medical emergency now with myself I don't have money to go and do the checks

Customer Id is[protected] and Wallet Id is [protected].
I did not received further information regarding the Fastag.
Online booking says with in seven days it will be delivered. I don't see such progressive on the Fastag issues. Why the national highway authority and Service provider of their respective owners are doing great job.
Online application made on 24/12/2019.
Please confirm the status and your delivery commitment.

I applied for Fastag through HDFC Bank on 21.12.2019. I received an Email with my application Reference No. HR[protected] saying that Fastag will be delivered in 7 working days. On 23.12.2019 I received messages stating that the Fastag has been issued, however I still not have received the Fastag. The helpline number never responds and there is no official email address/link where we can track the status of fastag.
I personally visited the nearby HDFC bank but it seems that those people are also not aware of how to track the status of Fastag applications. The only response I received is "your Fastag will be delivered".
HDFC has introduced the service in the market but failed to deliver it to the customers. I am helpless!!

I am getting repeated SMSes for re-submission of KYC details. Even after personally submitting the documents [and taking leave as I am also working], which were checked by the official accepting the documents, I am told that there are discrepancies - one page of the address proof is signed and the other is not. I wonder what the officer who personally checked my documents was doing!!! Pathetic service by HDFC Securities...

I have applied hdfc tag on 22nd November and the tag was dispatched to my mailing address on 9th December via DTDC- DHL courier service. the courier person return the product to HDFC -fastag and send reason "wrong address" . i have received couple of mails form this address . i have tried to communicate with HDFC Fastag using toll free number . but i cannot reach the number.

please do need fulfavor and resend the tag again to my address.

my customer id is :[protected]
wallet Id is : [protected]

I have applied for FASTag application on HDFC web page. FASTag application HFR01180151 was successful on 18th December and I was to receive my FASTag in 7 working days. Till now no update and also could not get through the customer care number [protected] - call gets disconnected after few minutes. Tried multiple times but efforts were in vain.

Poor service, not expected this from HDFC.

I am requesting to refund my money INR 500 ASAP.

I have got a message on jan 01st 2020 saying that my account has been debited rs. 355/- for adjustment entry on[protected]. I haven't taken my car for the last 2 days and i have paid all the toll fees and got messages for the same as well.

My wallet statement also don't have an entry for 355 rupees deduction, however total balance is reduced.

My wallet id: [protected]

When applying Credit Card initially Bank informed that their will not be AMC charges lifetime it will be free. But I could see on Dec 28 2019, I have been charged AMC of 1000. I would like to get the above charges reimburse and will cancel my subscription....

Dear Team,

This transaction which is double payment is not yet settled.
We have made a payment of 14998 to amazon same day .

Details of the transaction is as per below :
13 Dec 2019 UPI-AMAZON SELLER SERVIC-amazonsellerservices.[protected]@hdfcbank-HDFC[protected]-NA [protected] 13 Dec 2019 14, 998.00

Please check and refund
Bank Account No.Savings Account No.: [protected]
Name : Praveen Kumar
Date: 13-Dec-2019

My salary account has been holder by credit card team as I have not paid two dues in credit card
I am ready to pay the remaining dues now
Please unhold my salary account to pay the dues
I am ready to pay my dues in installment but bank starts to hold the dues
Email [protected]@gmail.com
Customer name Aravindh A

I purchased HDFC fast tag through online and got it delivered in nov2019 .. But currently I have lost that sticker and would like to get a duplicate one.

I already have the FASTAG account activated and the fastag wallet is loaded with money.

Want to know what is procedure to apply a duplicate fastag in hdfc and transfer the balance from old wallet id.

I have been contacting the HDFC fastag customer...

From 04.10.2019 to 17.11.2019 (as visible on internet banking) my a/c balance has been deducted with Rs. 177/- on 11.10/24.10/ 01.11 & 14.11.19 i.e. total Rs. 708/-in the name of "3RD PARTY CASH TXN INC GST". I am unable to understand these charges are for what transactions. No such deductions are made in my Other Bank A/cs.

Now again deduction has been made as below:
27 Dec 2019 3RD PARTY CASH TXN INC GST 27 Dec 2019 177.00

2ND Complaint is about NO COST EMI /SMARTBUY Offer on Credit Card, as per information through netbanking and e-mails, I bought a mobile in May 2019 and it was confirmed by seller also that no interest will be levied and whatever interest will be charged in 06 months' EMIs, will be refunded after full payment will be made and EMI amount was completed in November 2019 but till date NO REFUND OF INTEREST AMOUNT has been received.

Please provide solutions to both the above mentioned complaints and also inform how to contact customer care as with your phone banking option nobody can reach customer care representative.

Thanking you,
Bhavna Gupta
E-mail: bhavna.[protected]@gmail.com

Hi,

I am a hdfc bank customer, and i applied for a fastag for my wife’s car.. But after paying via hdfc credit card.. The amount was deducted but but i got an error timed out error.
Then i again tried and on second attempt the application was successful
Kindly refund the amount asap, for the first attempt which resulted in session timed out.
Unfortunately, for this first attempt i didn’t save the application number, but the information that i have is:
Applicant name: kriti shukla
Time: 31 dec 2019/ 14:12

I have applied for hdfc fastag expecting faster delivery, but its been more than a month since i applied and I haven’t heard about it.
They gave no information on how/who will deliver my fastag.
Highly disappointed by service of HDFC Bank.

I need update on my fastag as i paid rs500 to hdfc for fastag.
Fastag customer ID[protected].

Need an update.

Dear sir/madam,
I under signed, a customer of hdfc card since last 4-5 years. With ref. To [protected], i have raised my complaints against hdfc credit card for the following discrepancies and financial disputes.
1. Hdfc card not provide me bill last 2-3 years. After 2-3 times follow up and book complaint online than send me the bill.
2. Still not provide the oct-2017 bill after repeated follow up.
3. Not provide me bills and make unfair practices to increase the profitability of the organisation, by raising my bill amount with mentioning different causes.
4. Hdfc charged me 69.54% p. A.
5. Total amt used of rs 2, 23, 787/- from credit card within two years. Against the same, paid amount is rs 2, 62, 181.
6. After all, card showing outstanding is rs 77, 136/- as on dated 16.10.19.
From the date 16.10.2019, i have raised my complaint at different level, instead of resolving the same, hdfc card follow up me again and again for the amount and mentally harassed me and threaten me over phone.

Regards,
Subash rout
M-[protected]
Brajalal chhak, 13 mode, haldia
Dist-purba medinipur (W. B)