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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 15, 2025
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HDFC Bank reviews & complaints page 502

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R
richa rajoria
Dec 31, 2019
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Refund reference number provided by flipkart but hdfc is not returning my money. Refund was initiated on 6th nov 14:09 but still haven't received the amount

Refund reference number - 74332749311931088804147

They sent a refund reference number but customer care refused to track refund using reference number. Please get the complaint resolved as soon as possible.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2019
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details, transaction details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
Jan 04, 2020
Updated by richa rajoria
The Reference number provided by Flipkart is mentioned on above complaint. Kindly resolve it and return my money
Jan 08, 2020
Updated by richa rajoria
Any update???
Feb 22, 2020
Updated by richa rajoria
So hdfc Bank doesn't even bother to connect with the customer and provide an update on the issue
a Reference number provided by Flipkart is mentioned on above complaint. Kindly resolve it and return my money
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    R
    RajeevGanesh
    Dec 31, 2019
    Resolved
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    Resolved

    Address: Flat 6619,D Block,Pranava Bsr Gitaar Apts,, Sy No 92/3 Panathur Road,, Beside Croma Showroom, In ORR, Opp. to JP Morgan,, Varthur Hobli, Panathur, 560103

    Hello sir / madam,

    I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

    I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well. My vehicle no. Is mh12 fy4936. Your customer care number is also always busy. Please help me asap.

    Thanks
    Rajeev
    Feb 5, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 31, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
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      R
      Ravi Sankar TSK
      Dec 31, 2019
      Resolved
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      Resolved

      hdfc bank imps transaction timed-out still amount deducted

      I have an salary account [protected] in hdfc bank (+91 [protected]) and i have transferred rs 2000/- using imps on 30th dec, 2019 to indian bank savings account a/c [protected]. The imps ref no[protected].
      Amount debited from a/c but not yet credited to recipient.
      I got message that it timed out and status shows in my netbanking as transaction initiated.
      Either initiate the transaction or refund the money into the account....
      +1 photos
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      H
      Harish Reddy KantaReddy
      Dec 31, 2019
      Resolved
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      Resolved

      Hi i have applied fastag using hdfc bank. I have received the wallet id and customer id. But still i didn't receive fastag sticker. No representative called from their end and even i couldn't reach them using the customer care number the wallet i can see it is recharged with 300rs. 200rs. Service charge i guess. Without fastag i am facing lot of trouble in toll gates. Either hdfc should respond or they should resolve this issue.
      Feb 6, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 31, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

      -Preethi
      HDFC Bank Customer Assistance
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        A
        ArunSU
        Jan 2, 2020
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        Address: 641110

        I have applied for Fasttag on 20/Dec/2019 and got the sms/mail with acknowledgement that the card should be delivered with in 7 working days. But yet to be received, PFB details. Please resolve this ASAP and provide me an update me.
        This is been more than a week since the request was given.
        Customer ID:[protected]
        Application: HFR01210706
        Mobile: [protected]
        HDFC Bank customer support has been notified about the posted complaint.
        Though i paid for fastag for vehicle MH12RF5198, even after one month did not receive fastag. Sent emails and tried to contact HDFC on toll-free number several times but no response from HDFC.
        I had applied for fastag via hdfc online after few days i got a message with my wallet id and customer id No[protected] but so far i didn't receive fastag sticker. I tried to call customer support but nobody is picking the call.
        please help me to get the fasttag sticker on priority basis
        I booked fastag on 17.12.2019. But i cant track it. i have been recive a coustomer id[protected] and wallet id is [protected] by a massage.
        Application no HFR876020
        Cust ID[protected]

        issued on 12 th dec, not got so far
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          Y
          Yogendra Acharya
          Dec 31, 2019
          Resolved
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          Resolved

          Address: 411027

          I have applied for hdfc fastag online and received the customerid/wallet number. But even after 10 days now, no fasttag has been delivered yet. Tried contacting customer care toll free number which is busy every single time i have tried to contact. I have tried multiple days multiple times a day without a single success. How to even launch a complain that i have not yet recieved fasttag or check for dispatch status?
          Feb 3, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 31, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

          -Anay
          HDFC Bank Customer Assistance
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            T
            TapanGupta
            from Bengaluru, Karnataka
            Dec 31, 2019
            Resolved
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            Resolved

            Sir my vehicle number is rj28cb0054, i have hdfc bank fastag
            When i am going to toll plaza they say your fastag is blacklisted
            Eventhough i have more than rs 500 in my wallet and my status is active.
            Customer care number not working, i talked to 1033 not doing anything.
            I tried customer care number so many times but its always busy.

            Please resolve the issue
            Feb 1, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 31, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

            -Preethi
            HDFC Bank Customer Assistance
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              D
              Dip Patar
              Dec 31, 2019
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              Address: Adabari branch,near Jalukbari(guwahati),IFSC-HDFC0009310, 781012

              Rs 885 has been charged on account of debit card annual fee on 30th december, 2019. Debit card fee can't be that much. Plese let me know how to stop this.
              I am using a platinum card.
              Given help line numbers in google are not valid.
              So far i have seen this cases, none of them is resolved but remarks are given as resolved.
              Need solutions. Not advise,
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 31, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              Jan 01, 2020
              Updated by Dip Patar
              May I have any Contact no of HDFC customer service.please
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                K
                Krupa Kiran Bachalakuri
                from Hyderabad, Telangana
                Dec 31, 2019
                Resolved
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                Resolved

                banks rejects nach mandate even if the signatures are correct

                Hello,

                I have a home loan sanctioned from ICICI housing finance. As I have savings account with hdfc, i have submitted nach form as security mandate at ICICI bank. It is the second time hdfc has rejected my nach request twice. I have attached those screenshots. Please advise if banks validates pan card signature??...
                +2 photos
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                K
                Karan KayTo
                Dec 30, 2019
                Resolved
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                Resolved

                As i have told 2 to 3 times that to close my account because i have changed my salary account to icici but they haven't closed it and now i hv joined a new organization they have only hdfc and my saving account is negative 1 lac rupees.

                Even i have advised them to close my account 2 to 3 times still executives are very rude. Nobody at bank listening my complaint
                Feb 4, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 03, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We request you to provide the below details via email on grievance.[protected]@hdfcbank.com to enable us to track the status of your application for account closure:
                1. Date when an application was sent/submitted
                2. Complete address of the branch where the application was sent/submitted
                3. Mode of sending (post or courier details).
                If the closure request was submitted/sent more than a year back, please provide us with the acknowledgment copy. In case you are not in possession of the acknowledgment copy, request you to visit the nearest branch and submit a fresh request for account closure. Kindly visit the following URL to access information for the complete address and contact details of our Branches.

                -Nadia
                HDFC Bank Customer Assistance
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                  P
                  Pavalur
                  Dec 30, 2019
                  Resolved
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                  Resolved

                  Address: No.84 7th Main 1st Cross Srinivas Colony. GT Layout . Arehalli., 560061
                  Website: www.hdfcbank.com

                  I made an online payment worth of 5 usd on 23/12/12 which is approximately 360 inr but 3484 inr is been deducted from my account (While paying in online i didn't get any otp from the bank for transaction). Later 11 inr was deducted on 26/12/17 stating debit card pur adj dt 23/12/19. Later again 144 was deducted on 30/12/19 stating. Dc intl pos txn markup+st 23/12/19 26/12/19.
                  Please explain why did the money got deducted without otp awareness. Whether it is a fraudulent?
                  Jan 31, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    G
                    GAURAVV GOEL
                    from Mumbai, Maharashtra
                    Dec 30, 2019
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                    Address: Indrapuram, Ghaziabad, Uttar Pradesh, 201014

                    Today the amount of 1899 was debited from my account of hdfc bank in mumbai at cponeassis at 20.28 pm, without any information or without informing me or without sending otp or phone call to me.
                    I dont know how its possible ..to get autodebit ..without any otp ...its totaly bank fault ...i need the money refund in my account ..as i have not done any such transaction ..or shared any otp ..waiting for revert .. My contact mail id is [protected]@gmail .com

                    Account no [protected]
                    Phone no [protected]
                    +1 photos
                    HDFC Bank customer support has been notified about the posted complaint.
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                      H
                      hiavinash
                      Dec 30, 2019
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                      During one of my visits to HDFC Bank Sector 8 Panchkula, I was sold a Fastag for Rs 500. The amount was charged to my HDFC Credit Card on 07 Sep 19 with the promise that I will get my Fastag at my home within few days.

                      Till date I have not received my Fastag.
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                        K
                        Kdutta2010
                        Dec 30, 2019
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal

                        My credit card amount was due which I decided to clear the entire amount of 16974 at once. Credit card recovery Dept executive named Raja called me on 27/12/2019 and forwarded me a payzapp link. The first link did not work and then he sent again following which I made the payment via my debit card of another bank.
                        The payment was shown as a "success" and a txn id delivered. But it's now 30/12/2019 and till now no message has been sent regarding the receipt of the dues from HDFC's side nor have they updated my outstanding dues amt in the website.
                        Called hdfc credit card helpline to which a lady said the problem lies with payzapp department.
                        Called payzapp department and they said it lies with their merchant department of payzapp.
                        Called merchant department of payzapp also, and the lines are forever busy.
                        No contact from bank and no redressal mechanism. Very indifferent service provider. No attempts to assist and resolve matters and just one way communication facilitated. I only get to talk to them when they have something to tell.
                        It's almost time for the next month's stmt to be generated and here I am trying to hope against hope that my amount stands acknowledged.
                        +1 photos
                        Jan 9, 2020
                        Complaint marked as Resolved 
                        Resolved after escalating the matter to next level.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          D
                          deva.surendran
                          Dec 30, 2019
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                          Address: 29TH STREET THIRUNAGAR, Chennai, Tamil Nadu, 600049

                          My hdfc fasttag is blacklisted and there is no support from hdfc to resolve this issue.

                          There fasttag helpline number is never reachable or nobody picks.

                          I am having a balance of Rs 100 in it but still i am unable to use it at toll.

                          Toll plaza guys says i have to get in touch with hdfc and hdfc never helps.

                          I am frustrated because of this.

                          I literally want to get rid of hdfc tag now. My money is stuck and there is no service provided to me from hdfc

                          MY CAR NO : TN18W9894

                          I have another car no, TN01AV2074, i have Rs 1700 in this FASTAG acc, still i am unable to use it. this is also blacklisted
                          HDFC Bank customer support has been notified about the posted complaint.
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                            D
                            deepak0920
                            Dec 30, 2019
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                            Address: Indore, Madhya Pradesh, 452001

                            My amount of rs 565 is put on hold from hdfc bank I have been using my account for last 2 years. my customer id is 75515081. I am not sure of what it is been held. I was in an emergency when i asked someone to transfer the amount. Need an explanation for what it is been held of.
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                              M
                              Mohitsingh97
                              Dec 30, 2019
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                              Address: Alwar, Rajasthan

                              I started my saving account ([protected]) in HDFC bank around 1.5 year ago when I started my new job. But after sometime I decided to start my further studies so i quit my job. I was not able to maintain MAB but for few month I didnt got any information about negative balance and then suddenly it shows -2000 for not maintaining MAB. My account is in BHIWADI, RAJASTHAN (HDFC0000168) branch. I tried to contact coustomer care service a number of times but didnt get any reply from their side. As per the rule of RBI no bank can turn the saving account balance into negative and if they do so... We can complain about that. But these private banks are fooling people as they think that people dont know anything... I am not going to pay a single penny... Even if they Close my account i dont care... Anyhow it is going to be closed after 2 years.
                              +3 photos
                              HDFC Bank customer support has been notified about the posted complaint.
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                                T
                                Thiyagarajan CP
                                Dec 30, 2019
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                                Hello Team,

                                I'm using HDFC BANK for last 10 years, and I have applied my fastag with HDFC Bank on 12th Dec 2019, I have received both customer ID and wallet I'd on 16th Dec 2019, but I couldn't get the fastag sticker and more then 15 days crossed, but I couldn't get back my fastag sticker.

                                I'm trying to get my status with fastag customer care number[protected] for last four days, I couldn't able to reach the people, I never and ever seen this type of service in my life particularly in HDFC Bank.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  M
                                  maria pia
                                  Dec 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: 11 yanaikatti maidanam, Contonment, Tiruchirappalli, Tamil Nadu, 620001

                                  I have applied for the fasttag on 30-11-19 from hdfc bank fastag portal. Application reference number: hr[protected]. I have already paid all the charges. I have received an envelope which contained only the instruction sheet but not the physical fastag & the bank's customer service number is also not reachable.
                                  It is already a month since i applied.
                                  Kindly do the needful & help me to get the fast tag at the earliest.
                                  Feb 5, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 30, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Preethi
                                  HDFC Bank Customer Assistance
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                                    S
                                    shubham anvekar
                                    Dec 30, 2019
                                    Resolved
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                                    Resolved

                                    Dear Manager,


                                    This mail is regarding to the dispute occurred on my credit card transactions which was deducted without my notice. When I checked with my Paytm transaction history there are no transaction from my registered number and same with Lazy Pay. However I have not received any OTP or transaction messages to my mobile no associated with HDFC credit card.

                                    Anyhow I have blocked my card by calling your customer support ( REF :- [protected]). Request to check on the dispute and do the needful.
                                    Feb 3, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 02, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                    -Zubin
                                    HDFC Bank Customer Assistance
                                    Apr 07, 2022
                                    Updated by shubham anvekar
                                    Still Not yet Resolved
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