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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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T
tasmohan
Jan 1, 2020
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I have got a message on jan 01st 2020 saying that my account has been debited rs. 355/- for adjustment entry on[protected]. I haven't taken my car for the last 2 days and i have paid all the toll fees and got messages for the same as well.

My wallet statement also don't have an entry for 355 rupees deduction, however total balance is reduced.

My wallet id: [protected]
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance
Jan 02, 2020
Updated by tasmohan
I have already sent email to correct email and spoken to customer care as well. However customer care person asked me to send email and didn't get any response from email so far.

No response till now!!!

Could you please check and let me know?
Jan 16, 2020
Updated by tasmohan
15 days passed, still no update from HDFC bank.

Could someone help me?
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    Address: 560051

    When applying Credit Card initially Bank informed that their will not be AMC charges lifetime it will be free. But I could see on Dec 28 2019, I have been charged AMC of 1000. I would like to get the above charges reimburse and will cancel my subscription....
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    Praveen KUmar
    Jan 1, 2020
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    Address: Ms. Punam Umesh Naik (Grievance Redressal Officer) Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House , Mahalaxmi , Mumbai-400034., Mumbai City, Maharashtra, 400034

    Dear Team,

    This transaction which is double payment is not yet settled.
    We have made a payment of 14998 to amazon same day .

    Details of the transaction is as per below :
    13 Dec 2019 UPI-AMAZON SELLER SERVIC-amazonsellerservices.[protected]@hdfcbank-HDFC[protected]-NA [protected] 13 Dec 2019 14, 998.00

    Please check and refund
    Bank Account No.Savings Account No.: [protected]
    Name : Praveen Kumar
    Date: 13-Dec-2019
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      A
      Aravindh Ashwin
      Jan 1, 2020
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      Address: Chennai, Tamil Nadu, 600119

      My salary account has been holder by credit card team as I have not paid two dues in credit card
      I am ready to pay the remaining dues now
      Please unhold my salary account to pay the dues
      I am ready to pay my dues in installment but bank starts to hold the dues
      Email [protected]@gmail.com
      Customer name Aravindh A
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        K
        kraju1979
        Jan 1, 2020
        Resolved
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        Resolved

        hdfc fastag , apply for duplicate sticker

        Address: Bangalore

        I purchased HDFC fast tag through online and got it delivered in nov2019 .. But currently I have lost that sticker and would like to get a duplicate one.

        I already have the FASTAG account activated and the fastag wallet is loaded with money.

        Want to know what is procedure to apply a duplicate fastag in hdfc and transfer the balance from old wallet id.

        I have been contacting the HDFC fastag customer...
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        B
        Bhavna Gupta Philips
        Jan 1, 2020
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        Address: New Delhi, Delhi

        From 04.10.2019 to 17.11.2019 (as visible on internet banking) my a/c balance has been deducted with Rs. 177/- on 11.10/24.10/ 01.11 & 14.11.19 i.e. total Rs. 708/-in the name of "3RD PARTY CASH TXN INC GST". I am unable to understand these charges are for what transactions. No such deductions are made in my Other Bank A/cs.

        Now again deduction has been made as below:
        27 Dec 2019 3RD PARTY CASH TXN INC GST 27 Dec 2019 177.00

        2ND Complaint is about NO COST EMI /SMARTBUY Offer on Credit Card, as per information through netbanking and e-mails, I bought a mobile in May 2019 and it was confirmed by seller also that no interest will be levied and whatever interest will be charged in 06 months' EMIs, will be refunded after full payment will be made and EMI amount was completed in November 2019 but till date NO REFUND OF INTEREST AMOUNT has been received.

        Please provide solutions to both the above mentioned complaints and also inform how to contact customer care as with your phone banking option nobody can reach customer care representative.

        Thanking you,
        Bhavna Gupta
        E-mail: bhavna.[protected]@gmail.com
        HDFC Bank customer support has been notified about the posted complaint.
        Jan 02, 2020
        Updated by Bhavna Gupta Philips
        Please let us have reply regarding the same.
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          M
          Mohitbajpai
          from Pune, Maharashtra
          Jan 1, 2020
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          Resolved

          Address: Pune, Maharashtra, 411057

          Hi,

          I am a hdfc bank customer, and i applied for a fastag for my wife’s car.. But after paying via hdfc credit card.. The amount was deducted but but i got an error timed out error.
          Then i again tried and on second attempt the application was successful
          Kindly refund the amount asap, for the first attempt which resulted in session timed out.
          Unfortunately, for this first attempt i didn’t save the application number, but the information that i have is:
          Applicant name: kriti shukla
          Time: 31 dec 2019/ 14:12
          Mar 9, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.  

          -Anay
          HDFC Bank Customer Assistance  
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            A
            Amhsnk
            from Hyderabad, Telangana
            Jan 1, 2020
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            Address: Hyderabad, Andhra Pradesh, 500008

            I have applied for hdfc fastag expecting faster delivery, but its been more than a month since i applied and I haven’t heard about it.
            They gave no information on how/who will deliver my fastag.
            Highly disappointed by service of HDFC Bank.

            I need update on my fastag as i paid rs500 to hdfc for fastag.
            Fastag customer ID[protected].

            Need an update.
            +1 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              Subash_2020
              Jan 1, 2020
              Resolved
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              Resolved

              Address: Jharsuguda, Odisha, Jharsuguda, Odisha, 768201

              Dear sir/madam,
              I under signed, a customer of hdfc card since last 4-5 years. With ref. To [protected], i have raised my complaints against hdfc credit card for the following discrepancies and financial disputes.
              1. Hdfc card not provide me bill last 2-3 years. After 2-3 times follow up and book complaint online than send me the bill.
              2. Still not provide the oct-2017 bill after repeated follow up.
              3. Not provide me bills and make unfair practices to increase the profitability of the organisation, by raising my bill amount with mentioning different causes.
              4. Hdfc charged me 69.54% p. A.
              5. Total amt used of rs 2, 23, 787/- from credit card within two years. Against the same, paid amount is rs 2, 62, 181.
              6. After all, card showing outstanding is rs 77, 136/- as on dated 16.10.19.
              From the date 16.10.2019, i have raised my complaint at different level, instead of resolving the same, hdfc card follow up me again and again for the amount and mentally harassed me and threaten me over phone.

              Regards,
              Subash rout
              M-[protected]
              Brajalal chhak, 13 mode, haldia
              Dist-purba medinipur (W. B)
              Feb 18, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 03, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We hereby confirm that our Bank’s stand has been communicated distinctly to you through our e-mail dated November 20, 2019, vide reference number[protected] and this response may be treated as final. We also wish to inform you that any further communication on this query from yourself would not elicit a response from us. In light of this, we request you to accept the decision in good faith.

              -Nadia
              HDFC Bank Customer Assistance
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                GaddamSreenivasu
                from Karimnagar, Andhra Pradesh
                Jan 1, 2020
                Resolved
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                Resolved

                Address: Karimnagar, Andhra Pradesh, 505001

                I have applied HDFC FASTAG through online and made payment of 300 INR (200 for security amount & 100 as the top up amount). The reference number of the application is HFR01130192. I have uploaded signed copy of the final document and RC/Aadhaar and since then there is no update.

                There is no way to contact HDFC FasTAG guys as the customer care number given is busy or not being attended.

                I have been with HDFC for 7 years now (Saving account, cc, loans, hdfc life, hdfc securities, etc., ) and this is the worst moment with them.
                The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

                This type of worst service never expected from HDFC team

                Sreenivasu Gaddam
                Cell # [protected]
                Feb 8, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 08, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                -Anay
                HDFC Bank Customer Assistance
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                  S
                  Sankar Balakrishnan
                  Jan 2, 2020
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                  Address: 560103

                  Toll Plaza cannot able to read the Fastag.
                  Even the manual scanner cannot able to read the tag.
                  Whenever i cross the toll i need to spend lot of time on for scanning and it never worked for me. I had very bad experience with HDFC fastag where other company tags are working fine.
                  I dono why HDFC started this FASTAG Services and providing such bad product.
                  Please let me know If we can close the account and get the refund
                  HDFC Bank customer support has been notified about the posted complaint.
                  Jan 15, 2020
                  Updated by Sankar Balakrishnan
                  When I called HDFC customer care regarding my Fastag issue. They do not have any solution and proper support.
                  Simply suggesting to buy the replacement by paying again.
                  They should give a replacement if their product is faulty.
                  I am a HDFC customer for last 10 years.
                  As a fastag provider, its one of the worst fastag service provider in India.
                  I dono why they have started this services.
                  Highly disappointed with HDFC fastag services.
                  Kindly help me to get rid of this if possible.
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                    S
                    Shanker4
                    Jan 1, 2020
                    Resolved
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                    Resolved

                    Address: Firstsource 5th tower inside RMZ ecospace, Bellandur Bangalore, 560103

                    Hi,
                    I became a customer of hdfc past 4 month back.
                    I could find that 1299 rs is debited from my account.

                    Transaction :
                    Net pi to hsl sec a/c 3644348-[protected]

                    Today without my knowledge in my account amount has been deducted due to demat account services without any intimation. As i do need any demat account, please deactivate and refund my money within a day
                    Please consider my request
                    Feb 5, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 02, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      R
                      Rahul1711
                      Jan 1, 2020
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                      Resolved

                      Address: 700135

                      Hi,
                      I need to pay 54000/- as a total amount and the minimum amount is rs 6318/-, but what they had did they had blocked the entire amount from my bank account.

                      Today i made the payment but still they haven't remove the block and i can't withdraw a single amount from my account and they started harressing me, saying we can't do anything talk to collection department and from collection department no one is there to answer.
                      So, please help me out here.
                      Feb 3, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 02, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We acknowledge receipt of your online payment of Rs. 6, 400.00 and the same has been credited to your card account on 01/01/2020. This credit will reflect in your next monthly statement.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        B
                        bharathnaikc
                        Jan 1, 2020
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                        Address: Begur Main Road, Bangalore, Karnataka, 560068

                        I took settlement for credit card and i paid my all install ment... But still they holded my savings account which is showing minus 22500..
                        Regarding this query they are telling we can't do anything
                        In case my salary is credit to my savings account how can i withdrawal the amount?

                        No is helping about this (I can't pay still)
                        [protected]
                        ([protected] credit card number)
                        July 22 setllement taken for 22800
                        Till now i paid 23650...
                        HDFC Bank customer support has been notified about the posted complaint.
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                          G
                          Gaurav.sharma01
                          from Agra, Uttar Pradesh
                          Jan 1, 2020
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                          delay in loan disbursement.

                          Address: A-69,, Kendriya Vihar, Sec-51, Gautam Buddh Nagar, Uttar Pradesh, 201301

                          Hi,
                          I have received loan disbursement on 27 Dec 2019 on File no.[protected] . But i am very upset with the service provided by the HDFC team.
                          First of all the guy (Deepak) who was assigned to take care my file showed full irresponsibility. He keeps me waited for whole day to collect the document 2-3 times. And when i went to HDFC branch for loan disbursement then i got the information that my complete documents list was not submitted,...
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                          Anish Manoharan
                          Jan 1, 2020
                          Resolved
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                          Resolved

                          credit card lien / account placed in hold

                          Address: Ernakulam, Kerala, 683572

                          Hi

                          HDFC bank placed my account on hold and when I checked, they said they put on hold because I didn't paid the CC due amount. But I already paid the amount on December 31st and they said it will take another 4-5 working days to release my account... However, my other loan EMI's due on the coming days and due to this hold my other EMI will get bounced and it will impact my credit score. When I checked with HDFC, they said...
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                          D
                          Dharmesh H
                          Jan 1, 2020
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                          Address: 22, Harikunj Society, Binanagar, Valsad, Valsad, Gujarat, 396001

                          I have applied for Fastag online through HFDC Site. Received all the details like Wallet ID, Customer ID. Also received the Message for Tracking the Fastag, but while checking it on the India Post Site i have found that it is related to some Other Location. I have been trying to contact the Fastag Customer Care since last one week but can not reach the same. I can not track the same also. Below are my details
                          Vehicle No. GJ15CD5650
                          Customer ID :[protected]
                          India Post Consignment No. RM[protected]IN (received through SMS)
                          Please arrange to resolve the same at the earliest.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Jan 08, 2020
                          Updated by Dharmesh H
                          No update received from HDFC Bank.
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                            R
                            Rohit2020
                            Dec 31, 2019
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                            Address: Lucknow, Uttar Pradesh, 226016

                            HDFC team what the hell you block my account balance while I have already paid minimum amount due of credit card.

                            Also have you tried to find out why I have not made payment or not. Many time I have ignore your bulsit but I am going court with this reason.

                            This is the time where I have troublled a lot just because of this and you will pay for my harassment at all leval in legal.
                            +1 photos
                            HDFC Bank customer support has been notified about the posted complaint.
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                              D
                              from Mumbai, Maharashtra
                              Dec 31, 2019
                              Resolved
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                              Resolved

                              Dear sir,

                              I received following sms today.

                              "your fastag a/c has been debited for rs. 190 for adjustment entry on 12/31/2019 7:17:54 pm. Balance amount in the a/c is rs. 565 - hdfc bank ltd."

                              I have not travelled on any toll plaza today.

                              The toll amount for all my previous travel has already been deducted from my wallet.

                              I don't understand what this adjustment entry is.

                              My wallet id:[protected]

                              Please let me know what are these charges for.

                              Thanks and regards,

                              Sanjay dixit
                              Feb 9, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 07, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly write to us at escalations.[protected]@1pay.in mentioning your Fastag reference number, date and amount of deduction to enable us to check and assist. You can also contact Fastag Helpline at[protected] in case of any clarification or assistance.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                M
                                Mansoor Ali S.
                                Dec 31, 2019
                                Resolved
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                                Resolved

                                Address: 4th CROSS, MANSOOR MANZIL, ANJANEYA BADAVANE,, 577004

                                Dear team,

                                I have applied for the fast tag from hdfc bank fast tag portal. I have already paid all the charged but i didn't get any response from hdfc. I have just received customer id & wallet id but the physical fast tag is not received from the bank and the customer service number is also not reachable. Kindly update the status.

                                I have received the mail also regarding payment
                                "successfully recharged for rs. 300 on 12/23/2019 9:08:20 pm. Our reference number for the transaction is[protected]."

                                Please do the needful.

                                Regards

                                Mansoor ali s
                                [protected]

                                Dear customer,
                                Your fastag has been successfully recharged for rs. 300 on 12/23/2019 9:08:20 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
                                Warm regards,
                                Hdfc bank
                                Bank aapki mutthi mein... Bank at your fingertips.
                                Feb 4, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 02, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                If you have received Fastag wallet details, please note that you will receive the Fastag within 15 working days post creation of your Fastag wallet. The dispatch details will be intimated to you via SMS.

                                For any further assistance, you may write to escalations.[protected]@1pay.in or call on[protected].

                                -Zubin
                                HDFC Bank Customer Assistance
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