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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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S
Sidds9
from Hyderabad, Telangana
Feb 8, 2018
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I declined for oneassist membership while applying for credit card but still it asked for the membership. I got an sms for the same on 1-feb and asked me to send an sms to stop the membership. I messaged right away "stop oa" to [protected] and got a reply that the membership will not be activated. But, today i. E. 8th feb i'm getting a message in the morning saying "welcome to oneassist" and my credit card is being charged 1399.
+1 photos
Aug 8, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
I am Nagaraju Gubbala, I opened a salary account in older company, i resigned there. Now I am not doing any job, but the hdfc bank account charging negative balance as -33000rs in savings, -31000rs in current. How it is possible to charge such huge negative amount without intimation. I cant pay that amount.

wrongly charged for one assist membership - Comment #2998843 - Image #0
Dear Sidds9,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.
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    sureshede
    from Galiakot, Rajasthan
    Feb 7, 2018
    Resolved
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    Dear hbl team,

    I am an ex-employee of hbl global pvt ltd. Your bank. I have been relieved from services in june -2011to november-2012.
    I have not applied for my pf since my experience letter salary pay slips.
    I am in lot of troubles and need of now. So please kindly find my details below and send me experience letter and pay slips formalities and guide me through process for applying my pf.

    Name : ede suresh
    Empty id : s40036
    Email id : eday. [protected]@gmail.com
    Designation: relationship officer
    Department : merchant services (Edc)
    Location : vijayawada
    Tenure :[protected]November)
    Mar 13, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 07, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

    -Bejoy
    HDFC Bank Customer Assistance
    Feb 08, 2018
    Updated by sureshede
    Employee code :S40036
    Supervisor name: Rajesh.p
    Location : Vijayawada

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      A
      ADESH WAMAN
      from Pune, Maharashtra
      Feb 7, 2018
      Resolved
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      Hi sir i am adesh ashok waman my register number is [protected]
      sir i had transfer 3335 from payzapp to my sbi account on date 4 feb 2018 at 8.57 am and transaction display is successful and payzapp debited 3413 with tax and gst but this amount is not credited in my sbi account .this transaction id is[protected]kW22tR8 from this transaction id you will see the transaction details and help me
      +1 photos
      Mar 23, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 13, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We would like to inform you that the IMPS Account Transfer done on 04-Feb-2018 of Rs.3413.70/- failed. However, the refund has been credited to the your PayZapp wallet on 08-Feb-2018 and same amount was utilized for further transactions. For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll Free)

      Natasha,
      HDFC Bank Customer Assistance
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        D
        Dharmendra Singh Solanki
        from Delhi, Delhi
        Feb 7, 2018
        Resolved
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        Address: New Delhi, Delhi, 110076

        Respected sir,

        I`m account holder dharmender singh my accounts no: is [protected] for hdfc bank my accounts fraud transaction on 6 feb 2018 time 00:47:30 am im surprised for morning show in my mobile msg debited amounts is 4847 rs and show in transaction gurgaon at goibibo1218858 without any otp hdfc bank so please help me

        Regards,
        Dharmender singh
        [protected]
        Mar 12, 2018
        Complaint marked as Resolved 
        Dharmender singh [email protected] mobile no: 8010820263
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 07, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We have already received your email and matter is under investigation. Our team will get back to you within 7 working days post completion of the investigation.

        -Manoj
        HDFC Bank Customer Assistance
        Mar 12, 2018
        Updated by Dharmendra Singh Solanki
        what are doing men, so many time of one month,
        I am not credit card holder, even though debited 1180/- for charges. they are big theives.
        Last month also debited 236/- txn charges.

        fraud transaction my debit card - Comment #2998763 - Image #0
        Respected Ma`am/ sir,

        i`m waiting for response on your side, but not satisfactory response on hdfc bank
        Respected Ma`am/ sir,

        i`m waiting for response on your side, but not satisfactory response on hdfc bank
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          Address: New Delhi, Delhi, 110027

          I bought an Apple Ipad on 6th Jan 2018 from Croma Rajouri Garden on Invoice # SLA[protected], at the time of disbursal the HDFC advisor told me that there is 0% ROI on the loan and the amount of 33, 915.00 will be deducted in 6 equal EMI's of 5652.5, but when I receive a message from HDFC bank to maintain the monthly EMI balance in account, I am shocked to see the amount is changed from 5952.5 and I receive the message of ROI is 1.5%, I have raised this and I am not getting any support from HDFC employee & Croma Store Manager. Croma Salesman, Store Manager & Salesman are agreeing to the fact that they earlier told me about no Interest will be charged but they are not doing anything to resolve the issue.Details of HDFC employee and Croma Manager is mentioned below -
          HDFC employee name - Anoop
          Contact no. - [protected]
          Employee id - P23389

          Croma Assistant Manager Name - Vicky Singh
          Contact no. - [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Shubhpar817
            from Nagpur, Maharashtra
            Feb 7, 2018
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            Address: Nagpur, Maharashtra, 440002

            Dear HDFC Bank,
            I received my New Credit card (FREDOM CREDIT CARD)of HDFC Bank.
            But After Some days the amount of 900/- has deducted from my account.
            and i'm Not satisfied with that.
            It's a request you that please refund me that amount. i'll be very thankful to you.
            HDFC is the great service provider and i admire for that.
            Please inform me for further.

            Thanks & regards
            Shubham D. Pardikar
            [protected]
            HDFC Bank customer support has been notified about the posted complaint.
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              Dipika Rungta
              from Tral, Jammu and Kashmir
              Feb 7, 2018
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              Hello HDFC,

              Can you please let me know what process do you follow to resolve your client's complaint? I complained about the One Assist McFee last month that I do not want this membership. However, now, again some SMARTEMI, LOAN CANCL,[protected] fee of 1399.00 has been deducted from my account without my consent. I am really frustrated. I am not going to recommend your credit card to any of my friends or colleagues.

              Refund my money now.

              Dipika
              HDFC Bank customer support has been notified about the posted complaint.
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                K
                Krishnan Priyadarshi
                from Mumbai, Maharashtra
                Feb 7, 2018
                Resolved
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                hdfc failed imps fund transfer ref no: 803714332407

                Address: Kolkata, West Bengal, 700088
                Website: www.hdfcbank.com

                I was transferring some funds from my HDFC savings account to SBI savings account through IMPS ref no:[protected].
                Amount was debited but i got an sms: "fund transfer decliend due to technical issue at the benificiary bank end".
                Transaction status is showing as: Host (CBS) Offline/Issuer node offline.
                Its been more than 24hrs since this happend and i have not received any refund yet.
                When i will be getting my...
                +1 photos
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                R
                RajuBethelu
                from Bengaluru, Karnataka
                Feb 7, 2018
                Resolved
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                Address: Bangalore, Karnataka, 560037
                Website: www.hdfc.com

                Hello,

                I created fd in hdfc online, they didn't provided tax benefit document after co-ordination and requesting 10 times 'hbl=[protected]' and
                Banc[protected]

                Even i've visited nearest hdfc branches one guided me in wrong path, second not even ready to help.

                Please take an action and resolve problem

                *please never go for fd with hdfc

                Regards
                Raju bethelu
                [protected]
                +1 photos
                Mar 15, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 07, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                Manoj
                HDFC Bank Customer Assistance
                Hello Manoj,

                This is FEB 2018. I booked this FD in AUG-2017.

                Do you think this much time will take to resolve the problem?

                even after having face to face meet with a Bank people, if they gave a invalid document in Sep, is it responsible thing?
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                  UmamaheshwarBhat
                  from Mangalore, Karnataka
                  Feb 7, 2018
                  Resolved
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                  Address: 581334

                  I had salary account with hdfc. As i am not receiving the salary since last two years, it was converted to sb account and now i have a negative balance of 5000. I need to close this account. I reached the local branch in honavar to close the account. But was insisted to visit the home branch where i hold the account at bengaluru. I cannot go to bengaluru also i will not pay any penalty. Please help me to close my account.
                  Mar 15, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 07, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer

                  We can help with that. Please write to [protected]@hdfcbank.com with your Account No., Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                  -Manoj
                  HDFC Customer Assistance
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                    Sopemla Shingnaisui
                    from Bengaluru, Karnataka
                    Feb 7, 2018
                    Resolved
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                    Address: Bangalore, Karnataka, 561203

                    I'm writing this complaint regarding my personal loan i submitted all my documents and everything which the executive asked for and i got the reference number and messages stating it's approved and verification was also done and on the principal approval i was informed from my friend that it is rejected reason 0 cibil score and upon checkin my score i found out that my score is above 700 and when i contact the executive about my issue he asked me to wait for one day as he will notify me further also, he said that he'll ask the department to re check my score again and that he'll send mail regarding my issue to the department so i waited and its been days he's neither receiving my calls neither calling me back and what rage me most was he contacting my friend instead of me about my loan rejection so unprofessional he could have just address the issue, if the loan is rejected or whatever it is i'm to be informed neither any third party also no status on the loan it's so unprofessional i was told that it'll take 3 working days for my loan to get approved and sanction but it's been more than a week and nothing is done very upset with the service
                    Mar 10, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 07, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please share your Loan Application No. with your contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    Anay,
                    HDFC Customer Service Assistance.
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                      Gajanan Khare
                      from Pune, Maharashtra
                      Feb 7, 2018
                      Resolved
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                      Resolved

                      Hi,

                      I have got my rfid and customer id.

                      I tried to register for first time but otp is not getting generated.
                      So i can not top the account and i need the same asap.

                      Tried almost 10 times in 2 days.

                      Also tried cc, it was busy/unreachable most of the time.
                      Luckily i could connect today but executive did not have promising eta for it, she said till evening it may resolve. Few customers are getting otps now but looks like that is not true.

                      Please help me out asap.

                      Thanks,
                      Gsk
                      Feb 7, 2018
                      Complaint marked as Resolved 
                      I have emailed suggested id and its resolved. This email id is not present on the papers present in the kit provided. Thanks for the help.
                      Dear Customer,

                      Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        V
                        vishwadeep1986
                        from Bengaluru, Karnataka
                        Feb 7, 2018
                        Resolved
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                        Resolved

                        wrong amount charged for lounge access on credit card

                        Address: 560066

                        My name is vishwadeep singh, my contact number is [protected] and my email id is [protected]@gmail.com and i am a credit card holder of hdfc bank, i am holding regalia first credit card (4639 # # 8764) on which i got a priority pass, at the time of issuance of this card i was informed that you have an airport lounge access offer on this priority pass and you will not be charged any fees on this for any domestic and international travel. Accordingly...
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                        Arshdeep singh Gill
                        from Amritsar, Punjab
                        Feb 7, 2018
                        Resolved
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                        Resolved

                        Address: Tarn Taran, Punjab, 143401

                        I have an active account with hdfc bank and a credit card maped on that account. Recently i had a transaction online at amazon.in and it got cancelled by the amazon and i received an sms saying that your transaction for hdfc bank credit card ending 5938 rupees 20216 has been reversed / credited to your account but i haven't got it credited on my card amount it is not reflecting on my account please help
                        +1 photos
                        Mar 22, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 08, 2018
                        HDFC Bank Customer Care's response
                        Hi Arshdeep,

                        We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                        -Manoj
                        HDFC Bank Customer Assistance
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                          A
                          Arshdeep singh Gill
                          from Amritsar, Punjab
                          Feb 7, 2018
                          Resolved
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                          Resolved

                          Address: Tarn Taran, Punjab, 143401

                          I have an active account with hdfc bank and a credit card maped on that account recently i had a transaction on amazon and it got cancelled by the amazon and i received an sms saying that your transaction for hdfc bank credit card ending 5938 rupees 20216 has been reversed / credited to your account but i haven't got it credited on my card amount it is not reflecting on my account please help my mobile[protected] registered with the credit card and[protected] registered with the bank thanks hope you will solve my problem soon
                          Mar 10, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 07, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please write to [protected]@hdfcbank.com with your Account No./Customer ID registered contact info & query. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          Anay,
                          HDFC Customer Service Assistance.
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                            R
                            raj06200
                            Feb 7, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560067

                            It is been more than 2 months,

                            No response from hdfc fastag and hdfc customer support, they always keep on asking time to resolve this.

                            What if i need to pay my credit card due, will the bank accept if i am delayed by 2 months without interest.

                            Fastag customer service never picks the call as well.

                            In simple words
                            Unethical
                            Immoral
                            Useless service from hdfc bank
                            Feb 7, 2018
                            Complaint marked as Resolved 
                            Complaint not resoved at alll the email id they have provided never replies to any emails nor they picks the calls
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 07, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

                            Anay,
                            HDFC Customer Service Assistance.
                            Feb 07, 2018
                            Updated by raj06200
                            so far I never get any response from the Email id : hdfc.[protected]@sahaj.co.in
                            Please donot work like a robot, please read full description in the compliant
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                              breddy99
                              from Mumbai, Maharashtra
                              Feb 7, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400078

                              Bhaskar reddy, had purchased a hdfc life sanchay policy no. 18952212 last year in the month of jan’17. I feel really cheated for this and would have not expected this type of wrong selling to customer.
                              Summary.
                              • the adviser did not properly establish my attitude to risk.
                              • the adviser said the policy would definitely be far better than the existing crest policy and didn’t explain that the amount i would get back would be zero in the first year and if i wish to discontinue for any reason.
                              • the adviser didn't fully explain the drawbacks and risk or how these would affect the returns on my policy.
                              I look forward to your reply and a resolution to my problem. I will wait before seeking third-party assistance or approaching irda to lodge a complaint against the agent and company. Please contact me at the below address or by phone.
                              Sincerely,
                              Bhaskar reddy
                              Mar 15, 2018
                              Complaint marked as Resolved 
                              HDFC Life customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 07, 2018
                              HDFC Life Customer Care's response
                              Hi, kindly inform the customer to write his concern to us at [protected]@hdfclife.com from the registered Id to have the case investigated. Accordingly, post completion of the investigation, response shall be sent by us.
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                                Surendra Singh Bhadauria
                                from Meerut, Uttar Pradesh
                                Feb 7, 2018
                                Resolved
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                                Resolved

                                Address: 282002

                                My registered mobile number with bank is [protected]. I got a new credit card on 6 feb 18. Rupees 900 deducted for hegic shield. I had used icici credit card in past but they call first and ask for credit card protection plan. Hdfc bank is deducting money without asking customer. A new customer get a shock after such deduction by bank. I called to customer care and they gave me the number of hdfc ergo customer care. Why should i call hdfc ergo. Highly disappointing behaviour by hdfc.
                                Mar 21, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 07, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your card details, registered contact details and the charges details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  Subhasri Murali
                                  from Mumbai, Maharashtra
                                  Feb 7, 2018
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 421204

                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 2480 without my concern on date:5/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

                                  Oneassist relationship number - 759808
                                  Name :- subhasri m
                                  Mobile no.[protected]
                                  Credit card number ending :- 2480
                                  Feb 14, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer

                                  Greetings from OneAssist...!

                                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2847826 & the refund will get processed in 7 working days.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards

                                  Sagar

                                  (Team OneAssist)
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                                    chaitanyameshramkar
                                    from Vasai-Virar, Maharashtra
                                    Feb 6, 2018
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra, 411028
                                    Website: www.hdfc.com

                                    Hdfc home loan account[protected].

                                    I have availed home loan from hdfc bank @ 10.05% interest in 2013.in 2016 i converted the same to floating interest. Bank initially changed interest rates from 10.05% to 9.25% (March 2017). After this change bank has not revised the interest rates charged. Now i am still charged interest rate of 9.25% as against 8.3% for new customers.

                                    No response from bank on complaint.

                                    Best regards,

                                    Chaitanya
                                    Mar 15, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 07, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    HDFC Ltd sanctions/disburses Home Loans. Please email [protected]@hdfc.com & they'll resolve your query at the earliest.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Verified Support
                                    Feb 09, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Chaitanya,

                                    Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                                    Regards,
                                    Team HDFC Home Loan
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